# Compare Telnyx Suite vs Nextiva 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Telnyx Suite and Nextiva based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/173804-175788/Telnyx-vs-Nextiva

---

# Telnyx Suite vs Nextiva Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Telnyx SuiteNextiva2/4 selected

[Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/)[4.8 (195)](https://www.capterra.com/p/173804/Telnyx/reviews/)

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.6 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/)

[## Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/)[4.8 (195)](https://www.capterra.com/p/173804/Telnyx/reviews/)

Starting Price

$1.00/month

Value-for-Money

4.8

Functionality

4.7

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

Based on [195 reviews](#user-reviews)

Positive

188

Neutral

3

Negative

4

[## Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.6 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/)

Starting Price

$25.00/month

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.5

Customer Service

4.6

Reviews Sentiment

Based on [916 reviews](#user-reviews)

Positive

830

Neutral

38

Negative

48

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## Send this comparison chart to my inbox

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 2,928 reviews from voip software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Feature ratings

Mobile Access

NA

Online Voice Transmission

NA

Video Conferencing

NA

API

4.8

Call Routing

4.7

80%Fit

Not enough reviews

Feature ratings

Mobile Access

4.6

Online Voice Transmission

4.8

Video Conferencing

4.6

API

1.0

Call Routing

4.8

User satisfaction

User satisfaction

4.8

User reviews[195](https://www.capterra.com/p/173804/Telnyx/reviews/)

Ease of use

4.7

Functionality

4.7

Value for money

4.8

Customer support

4.6

User satisfaction

4.6

User reviews[916](https://www.capterra.com/p/175788/Nextiva/reviews/)

Ease of use

4.5

Functionality

4.6

Value for money

4.5

Customer support

4.6

Price starts from

Price starts from

$1Per Feature, Per Month

-   Free version
-   Free trial

Price starts from

$25Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

As an internationally licensed carrier, Telnyx powers secure, high-fidelity connectivity while democratizing worldwide access to real-time communications over the internet.

Best for

Businesses of any size who want to better connect with their customers.

## User reviews

Pros & cons

LD

Lance D.

Founder

> "It successfully bridged the gap between traditional telephony and our modern, containerized application stack (n8n, Docker). Despite minor challenges in navigating the..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6853283)

RT

Renjith T.

Director

> "I can't think of anything at the moment other than the delay in the verification. But after it is done the uncertainty is gone and I can understand why it takes time..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6825423)

DN

Diego N.

Co-Founder

> "I use it primarily for outbound sales calls using Vapi, and the connection quality, pricing transparency, and customer support make it a reliable partner in our operation."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6821415)

Serhii B.

QA Engineer

> "I had an error with my debit card and PayPal, so I had to contact the help desk to fix it."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7081035)

JC

Jason C.

Director, Medical Operations

> "What sets Telnyx apart is not just their robust telephony infrastructure, but their customer-centric approach. Whether it’s the ease of their well-documented APIs or the..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6829993)

MP

Matthew P.

Owner

> "Real time fault notifications not available through an app for the technician on the go trying to manage their customer base by being able to setup automatic fault..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6324206)

JPS

Jagsharan Preet S.

CEO

> "They immediately provided the correct, working CDN links and information that unblocked our development after we had been stuck for some time. While the initial setup had..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7000933)

JR

James R.

Managing Director

> "It took ten more emails to support, Cc:ing their \[sensitive content hidden\] each time, to get my numbers ported out - and they refused to waive their port out fees, which..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6480627)

AY

Ahmed Y.

Director

> "The API gives us control over call flow and messaging at scale, and the usage-based pricing model makes it easy to predict costs."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6829891)

VR

Verified Reviewer

CEO

> "Verification feels inconsistent, and when something goes wrong, it is hard to get proper help."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7054630)

RT

Renjith T.

Director

> "We are business providing a WhatsApp-based SaaS service for payment reminders. For us to be truly global, we wanted to reach maximum countries with local numbers."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6825423)

JP

John P.

Founder

> "The verification requirements were excessive, and as a transactional sender, I couldn’t even get through the process. If I’m unable to navigate their system, I imagine..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6477206)

JE

Joseph E.

ceo

> "Responsive and highly competent technical support. When I encountered a complex SIP session timer issue, Ilja analyzed my traces and provided a clear diagnosis within..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7023811)

AG

Abdul G.

Internet Marketing

> "At first, I had difficulty accessing the usage history for each AI Assistant call I tried."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6886339)

LAV

Leandro Antú V.

Fullstack develop, tech lead

> "This functionality ensures that personal phone numbers are never directly exposed during entry authorizations or package delivery notifications, adding a crucial layer of..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6805679)

LK

Luke K.

advisor

> "support not always accurate, slow, documentation not up to date with the UI,... generally minor things."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6827322)

JS

Juan S.

CEO

> "I was searching on the web and the documentation of the Retell AI platform, for a service that allows me to connect my IA agents to the real world, and it worked..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6678154)

JP

John P.

Founder

> "To make things worse, my ID was rejected because I took a photo of my driver’s license on my phone, despite explaining that I had lost my wallet and it was my real..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6477206)

JC

Jason C.

Director, Medical Operations

> "Telnyx has truly become an invaluable part of our tech stack, enabling us to deliver high-quality service to our clients with confidence."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6829993)

AY

Ahmed Y.

Director

> "Some edge-case error messages lack clarity without support assistance."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6829891)

LAV

Leandro Antú V.

Fullstack develop, tech lead

> "The combination of these features – the seamless integration via their API, the effective number masking for enhanced privacy, and the reliable international SMS..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6805679)

JP

John P.

Founder

> "I had to submit my ID through a third-party app, which crashed multiple times before finally accepting my submission."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6477206)

LA

Lekan A.

CEO

> "At its core, the platform simplifies the intricate process of international communication, breaking down barriers that traditionally hindered businesses from seamlessly..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6606339)

SB

Stephane B.

Director

> "We had an major issue with audio quality and delay."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7008293)

YP

Yash P.

founder

> "its product affordability compaired to other providers along with their customer support is also good and the product overall works fine with me getting 1 call drop in..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6740384)

John H.

Founder

> "I had an issue with one of the inbound numbers which took a while to resolve."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7036521)

John H.

Founder

> "They were very responsive when requesting new inbound numbers for my region (as they weren't available initially) and I got really good, memorable numbers."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7036521)

CP

Calvin P.

Consultant

> "The Onfido identification plugin does not work with some android devices."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6325831)

VT

Vera T.

Manager

> "For me, what really stands out the most is the technical support — fast, helpful, and genuinely invested in solving issues. Whenever I had a question, I got clear and..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6837097)

NM

Nick M.

IT Manager

> "One of the times I was having problems the chat on their website was not working so I had to find their support number."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6506134)

ST

Steve T.

Sr. Software Engineer

> "I appreciate the transparency in message delivery status and the ability to monitor logs in real time."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6842332)

JP

John P.

Founder

> "The agent dismissed it, insisting it couldn’t be verified because it wasn’t a “real” photo, even though it clearly was."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6477206)

LA

Lekan A.

CEO

> "Our use of the Telnyx platform enable us to bridge the gap with our international customers making it easy to reach us and get the service they need."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6606339)

DB

Dan B.

IT admin

> "Telnyx has no support capabillities."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7019490)

LD

Lance D.

Founder

> "Telnyx provided the critical, scalable infrastructure that made our custom AI voice agent project feasible."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6853283)

WT

William T.

Founder

> "but the onboarding process was noticeably clunkier than Twilio."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6814864)

VR

Verified Reviewer

Owner, CTO

> "The reliability of their SIP connections and the wide variety of international phone numbers make scaling simple and efficient."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7020915)

AR

Adrian R.

Network Administrator

> "Some initial call routing issues were present. "

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6392691)

JC

Jason C.

Director, Medical Operations

> "In an industry where support often feels like an afterthought, Telnyx’s commitment to their customers really stands out. If you're looking for a provider that delivers on..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6829993)

JL

Justin L.

EVP and Treasurer

> "Support Tickets not handled by same person from start to end all the time."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6722047)

MG

Michal G.

\-

> "I very need it and with Telnyx, I can add mobile number to verified mobile numbers and make call from it."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6493475)

VR

Verified Reviewer

Freelancer

> "I am still trying and have not succeed."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7078042)

JPS

Jagsharan Preet S.

CEO

> "The support staff are not just reading from a script; they are technically proficient and can provide specific, actionable solutions quickly."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7000933)

JH

Jeff H.

Owner

> "It is a little hard to find what is needed on the portal. "

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6460561)

DB

Dan B.

IT admin

> "The IOT SIM card and SIP signalling works well, and the API documentation seems good."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7019490)

AD

Arturo D.

Co-owner

> "no tutorials so it makes it difficult to learn how to set things up."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6680499)

Flavio B.

Founder

> "Easy to implement solutions, the customer support is made by real people, always online also the weekend (thanks guys) and it integrates perfectly with my workflows."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6827778)

TR

Tom R.

Network Engineer

> "Those are obscure features for most users, however, and irrelevant to most.)"

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6409996)

AH

Austin H.

COO

> "They treat us like a real partner, not just a number in the system. While a few pain points remain, the overall experience has been solid, and we genuinely trust them to..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6808741)

NM

Nick M.

IT Manager

> "Their support number is not well advertised."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6506134)

JM

Jason M.

Owner

> "The platform is also quite reliable, with clear documentation and stable APIs that make integration easier."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7039694)

LN

Lynete N.

owner

> "I can't add fund with PayPal until i submit Level 2 form and wait until they approve it and i did it but it's denied .. why ?"

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6257766)

VR

Verified Reviewer

CMO

> "We connected our systems and saw results quickly, which shows the platform’s usability and developer-friendly design."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7015208)

JP

JATIN P.

President

> "The Prices are still comparatively not that cheap and I had setup multiple meetings to get some discounts but no one joined."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6262560)

CS

Chris S.

Support Technician

> "We have experienced crystal-clear call quality with virtually no latency, which is crucial for our customer support and sales teams."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6330203)

SP

Snehal P.

Founder

> "My account keys got hacked twice my account got hacked and I cannot log in even after talking to there support they mention the account don't exist but 10 minutes I..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___4023385)

MA

Mouadh A.

dev

> "The APIs are well documented, the dashboard is intuitive, and it’s easy to provision numbers or configure services without delays."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7008110)

AA

Ashley A.

Markter

> "Blocking and suspending accounts without giving reasons."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6192792)

ST

Steve T.

Sr. Software Engineer

> "Message delivery has been fast and reliable, which is critical for the time-sensitive alerts we're sending."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6842332)

SP

Snehal P.

Founder

> "Furthermore as my account was not working I thought it is all good by my Credit card get started to charge and there is no way I can talk to anyone in their team."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___4023385)

VR

Verified Reviewer

CEO

> "It gives a good first impression, and the documentation makes the product look capable."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7054630)

James H.

Principle Network Operator

> "Their support but two have been highly unprofessional in their conduct and I am deeply disturbed that they provide such substandard wholesale facing support compared to..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___2277505)

[View Reviews](https://www.capterra.com/p/173804/Telnyx/reviews/)

JC

Jerick C.

Administrative

> "Our productivity has increased dramatically as a result of the user-friendly interface, which has made managing calls and texts much simpler."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6303249)

JS

Joseph S.

HR Adminstrator

> "This made the process costly, time-consuming, and impractical, especially for a charge related to services that were never provided."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7127851)

JS

Jason S.

President

> "Most integrations worked the first time after they were installed."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7064322)

JS

Joseph S.

HR Adminstrator

> "This situation makes no sense, as it is unreasonable to charge customers for phone services after their numbers have already been ported away."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7127851)

JC

Jerick C.

Administrative

> "Even though my experience has been quite good, I think that the mobile app's user experience may be improved by simplifying some of its capabilities, especially for..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6303249)

AL

Amy L.

Office Manager

> "The phone will ring and say connected but no one is on the other end, and the customer says they couldn't hear me when they call back."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7072160)

Brandon K.

Business Development Manager

> "Nextiva Contact Center is scalable and flexible, accommodating our organization's evolving needs as we grow. Whether we need to add new communication channels, onboard..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6221079)

AL

Amy L.

Office Manager

> "The service on the app doesn't always work properly. "

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7072160)

CD

Charles D.

Director of Lab Operations

> "Our company combined three services, 800 Call Flow, Fax, and multiple business lines into one service with Nextiva at a savings of over $400/month."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6252370)

Ginna G.

Attorney

> "I think sometimes its glitchy and problem solving only through chat can be frustrating at times but overall we an work with it."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6864075)

CR

Cade R.

Sales Manager

> "Its intuitive interface, flawless voice quality, feature diversity, responsive customer support, and reliability make it a top choice for businesses seeking a seamless..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012809)

SS

Sean S.

Owner

> "That there sales reps will say one thing and then go on leave and not even document what was said and then your bill is around 3,000 for the life of your contract"

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6597540)

AC

Andrew C.

Associate

> "Full call control using an endless variety of call flow options, mobile connectivity, desktop app allowing you to take a softphone anywhere, voicemail via email,..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025653)

EL

Everett L.

owner

> "Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358)

WJ

Wally J.

Logistics coordinator

> "We rely on Nextiva Business Phone Service to handle our communication challenges, enhancing teamwork, ensuring customer satisfaction, and keeping our team connected,..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025734)

EL

Everett L.

owner

> "Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358)

JJ

Jamie J.

Operations Manager

> "With their software we were able to achieve our goals of routing calls for all 14 of our salons to one centralized location."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6148532)

ZM

Zeus M.

Chief Operations Officer

> "Our closing rate for sales and appointment setting has gone up significantly using call monitoring and recording, without being able to hear and see what our staff are..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025375)

RM

Robert M.

Director

> "We are in the process of phone migration from Cisco Call Manager to Nextiva, Nextiva offered a competitive offer that makes it easy to move forward with a new phone..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047296)

MC

Mariangel C.

Customer service representative

> "One potential drawback of Nextiva is that it may be considered relatively more expensive compared to some other business communication solutions, especially for small..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6006620)

MZ

Melissa Z.

Manager

> "This is an amazing feature which allows the caller to route their own call instead of talking to our receptionist (ie. press 1 for Bob, press 2 for Larry, etc)."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024234)

AA

Abdulrahman A.

IT Software Management

> "The iOS app could be a little better with clearing missed calls and stopping the annoying pop-up that keeps asking me to enable cellular data when it is already..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6227057)

RL

Rachel L.

Customer Service Representative

> "You can always count on the call flow coming in at the call center in a fair and orderly fashion. "

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6363495)

JS

Joseph S.

HR Adminstrator

> "Overpriced service"

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7127851)

DF

Damain F.

Finance Director

> "The mobile app is a standout, enabling users to stay connected on the go, enhancing productivity and flexibility for remote teams."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012789)

LB

Larisa B.

General Manager

> "I don't know why it takes 3+ months for them to approve companies to use their service, but that is an unforgivable about of time."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6323264)

KL

Keith L.

Systems administrator

> "Nextiva is a great platform for me because I want to self manage my call flows and call center ad it gives me all the tools I need to do that."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238314)

LB

Larisa B.

General Manager

> "I was told by the initial person who helped set us up that they have no control over the capaign registry and no way to expedite the process."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6323264)

AS

Ace S.

Sales Coordinator

> "The flexibility and scalability of their service allowed us to add or remove lines as needed, making it easy to adapt to changing business requirements."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5048031)

AH

Ariz H.

Director

> "Specifically, notifications for text messages. Whenever customers text us, we don't get a notification in our email in the same manner that we do when they call us or..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025428)

TM

Theodore M.

IT Director

> "I manage all of the systems for my company including the two previous phone providers, internet providers, alarm system, saas providers, etc. etc. etc., and Nextiva is..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6221303)

KR

Kyle R.

IT Project Manager

> "Sometimes voip phones would have provisioning issues reaching the server"

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6786575)

TS

Tiffany S.

Comptroller

> "They have great customer service that walk you through the set up and help you get everything that you need for your incoming calls with our customers."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238409)

MG

Mario G.

IT Director

> "If someone depletes your Long Distance credits, it can disable your entire account and all phone service (as described by sales, hasn't happened)."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6092301)

CH

Carl H.

Marketing

> "As a remote worker, Nextiva makes it possible to call, text, or chat with colleagues and customers from my own phone extention."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024122)

ST

Samantha T.

President

> "Nextiva depends on the internet., so when internet is down, so are the phones."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642)

HC

Harry C.

Property Manager

> "Any question you could come up with the had an answer, They checked and verified that everything you did was correct and when you thought it couldn't get any better..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6226148)

EL

Everett L.

owner

> "unreliable connectivity."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358)

Jeremy B.

VP Growth

> "Works great and calls do not get marked spam (unlike Dialpad)."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6311016)

EL

Everett L.

owner

> "unreliable connectivity."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358)

ST

Samantha T.

President

> "Nextiva was a cost effective way to provide phones to several employees."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642)

EL

Everett L.

owner

> "No customer support."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358)

CB

Christina B.

CFO

> "Having the ability to download the Nextiva app on my cellphone allows me to step away from the office and still stay connected."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6081939)

BM

Barbara M.

Law Clerk

> "Wait times were long and there were a few times where we were on the line waiting and the call would drop, resulting in us having to wait even longer."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5039073)

LE

Laura E.

LOGISTIC COORDINATOR

> "Nextiva has been a very useful tool for my companythe nextiva application is also very good and there are many tools that we can use to record calls, which is amazinf..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5031409)

GM

Gilbert M.

owner

> "Extremely poor customer support. "

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6822512)

SM

Sharon M.

Director of Operations / Property manager

> "We love the call forwarding features, such as when we need to work from home and use our personal cell phones for business-related calls. "

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5027181)

TD

Tabitha D.

Administrative Assistant

> "Our transfer system was not operating properly."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6638003)

TL

Tina L.

Office Manager Assistant

> "We were porting over 190 phonelines from our seventeen clinics including several faxlines, and Nextiva had made sure we'd lost none of them during the transition to..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6061122)

TL

Terry L.

Marketing Manager

> "A couple things i didn't understand, like parking a phone takes up a phone line, having the paging system takes up a phone line. "

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6107062)

SH

Simon H.

Mediator and Arbitrator

> "Much less expensive than POTS, much better voice mail system. And on the rare occasions when I need support (probably no more than 3 times in 5+ years) could reach..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6269462)

TL

Tina L.

Office Manager Assistant

> "It's a bit not initially flexible when it comes to adjusting the phones' operations based on holidays or locations that are not open every other weekend."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6061122)

FM

Felipe M.

Logistics Coordinator

> "I work as a freight broker and making and receiving calla everyday is a critical part of my job, Nextiva has succeeded to accomplish this role effectively for me."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024424)

JK

Joe K.

sales manager

> "Wait times, customer service needs an improvement, transfers between agents and departments for trunk accounts."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047252)

WF

William F.

Engineer

> "We have not experienced a single outage in two years, and their service department has been reliable and responsive in supporting MACs and assisting with advanced..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6018178)

NR

Nathan R.

Director of IT

> "It's difficult to find more niche things such as a specific type of call log because it's buried under another tab that doesn't really make sense."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6241001)

JP

Jessica P.

Program Support

> "My favorite feature is the user control of the auto attendant. Once you understand how it works, you can set it up to operate in whatever way is needed."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6050303)

AA

Armando A.

Marketing Manager

> "While Nextiva is a good platform overall and it offers very decent pricing, it lacks critical functions for decision-making that can hurt some numbers in growing..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6246551)

Sara P.

Owner

> "I do like that the caller id will show me that it is a call from Nextiva"

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6338282)

DC

David C.

Head of Media Ops & Distribution

> "Like much of the global workforce, over the course of COVID my role went from in-office to remote. When moving to my current location, I ended up in a dead zone for..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025826)

AA

Anthony A.

CFO

> "generally the system is good although my hardware is not great, the keys stick a lot."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6542502)

ST

Samantha T.

President

> "We didn't get any training on how to use the phone system."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642)

JB

Jacob B.

Student Ministry Pastor

> "Nextiva being an app on my personal phone is the biggest benefit of all. Because of it, I am able to have a separate number to give people for business purposes but..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024083)

AMR

Andres Mauricio R.

Operations manager

> "The prior app had been riddled with numerous problems, which inevitably resulted in a significant loss of calls, ultimately translating to a loss of revenue for our..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024149)

CW

Casey W.

Office Manager

> "I love the team messaging and video conferencing."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6504306)

JB

John B.

Owner

> "It is a chore switching phone systems, but with all the changes Nextiva has made recently I do not see myself switching to another provider as long as the reliability..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6027350)

SF

Sheri F.

President

> "The support one gets in setting up a call and the wide range of services offered to deliver a very professional and efficient communication system to us"

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6213809)

JF

Jon F.

CEO

> "I do not like that I have to call in to add phone lines to my account, though it does give me a chance to ask questions while I'm there."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6144344)

AA

Andres A.

LOGISTICS COORDINATOR

> "The exceptional call quality and the convenience of both phone and desktop applications have significantly improved my communication and productivity."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5023987)

DJ

Dan J.

IT Support Manager

> "Managing auto attendants for multiple locations is difficult through the web interface."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6053978)

MT

Miguel T.

Law Clerk

> "I like how you can track and monitor the calls and how I can go back days and days to find a phone number."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5032968)

HD

Hemang D.

Manager

> "The price is not in affordable price range"

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6620192)

BP

Benir P.

Marketing Director

> "The ability to seamlessly direct calls to specific departments or individuals ensures that every interaction receives prompt attention."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047140)

SH

Stephen H.

Systems Administrator

> "Most of the time when our users can't use their phone it's because they get a time and date out of sync. "

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047403)

JG

John G.

Music Director

> "One of the big things I wanted our stations to utilize was texting capabilities, while keeping our request line number the same."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5048978)

WS

Whitney S.

Paralegal

> "The only thing I dislike about Nextiva is there program to keep track of incoming and outgoing calls."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6148527)

GS

Gabriel S.

CEO

> "We purchased Nextiva's enterprise package and are enjoying the full features from call monitoring/recording to the mobile app."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6066285)

DE

Daniel E.

IT Systems Administrator

> "The computer prompts when you call in don't give you enough time to enter your Nextiva phone number!"

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6271118)

GC

Gale C.

Executive Assistant

> "The cost was much less expensive than purchasing a new phone system, the ability to answer calls when away from the office on your cell phone is a very good option. "

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6081092)

CG

Chris G.

Director of Operations

> "The onboarding process could use some improvements as it is quite overwhelming for someone who does not work in the VOIP business."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6051769)

[View Reviews](https://www.capterra.com/p/175788/Nextiva/reviews/)

## User interface

[Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/)

4.75 (195)

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)

4.61 (916)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Telnyx Suite

15/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automatic Call Distribution
-   Call Center Management
-   Call Conferencing
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Queues
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Screening
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customizable Reports
-   Fax Management
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Online Voice Transmission
-   Queue Management
-   Real-Time Analytics
-   Real-Time Monitoring
-   Reporting & Statistics
-   SIP Trunking
-   SMS Messaging
-   Third-Party Integrations
-   Unified Communications
-   Video Conferencing
-   Voice Mail
-   Voicemail Transcription

[See all features](https://www.capterra.com/p/173804/Telnyx/#features)

Nextiva

Top features

35/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automatic Call Distribution
-   Call Center Management
-   Call Conferencing
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Queues
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Screening
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customizable Reports
-   Fax Management
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Online Voice Transmission
-   Queue Management
-   Real-Time Analytics
-   Real-Time Monitoring
-   Reporting & Statistics
-   SIP Trunking
-   SMS Messaging
-   Third-Party Integrations
-   Unified Communications
-   Video Conferencing
-   Voice Mail
-   Voicemail Transcription

[See all features](https://www.capterra.com/p/175788/Nextiva/#features)

### Recognition

Telnyx Suite is recognized as a top-rated tool in 1 Capterra Shortlist reports

Best Value SMS MarketingSoftware (2026) 

Nextiva is recognized as a top-rated tool in 3 Capterra Shortlist reports

### Deployment & support

Telnyx Suite

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Nextiva

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Telnyx Suite

-   By Telnyx
-   Located in United States
-   Founded in 2009

Nextiva

-   By Nextiva
-   Located in United States
-   Founded in 2008

## Popular Comparisons

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