# Compare Telnyx Suite vs 8x8 Work 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Telnyx Suite and 8x8 Work based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/173804-187525/Telnyx-vs-Virtual-Office

---

# Telnyx Suite vs 8x8 Work Features and Cost Comparison

Last updated April 9th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Telnyx Suite8x8 Work2/4 selected

[Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/)[4.8 (195)](https://www.capterra.com/p/173804/Telnyx/reviews/)

[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.1 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/)

[## Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/)[4.8 (195)](https://www.capterra.com/p/173804/Telnyx/reviews/)

Starting Price

$1.00/month

Value-for-Money

4.8

Functionality

4.7

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

Based on [195 reviews](#user-reviews)

Positive

188

Neutral

3

Negative

4

[## 8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.1 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/)

Starting Price

$24.00/month

Value-for-Money

3.9

Functionality

4.1

Ease of Use

4.1

Customer Service

3.7

Reviews Sentiment

Based on [309 reviews](#user-reviews)

Positive

238

Neutral

42

Negative

29

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## Summary

* * *

Key features rated by users

Features selected based on 2,925 reviews from voip software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Feature ratings

Mobile Access

NA

Online Voice Transmission

NA

Video Conferencing

NA

API

4.8

Call Routing

4.7

78%Fit

Not enough reviews

Feature ratings

Mobile Access

4.5

Online Voice Transmission

4.4

Video Conferencing

4.3

API

4.0

Call Routing

4.2

User satisfaction

User satisfaction

4.8

User reviews[195](https://www.capterra.com/p/173804/Telnyx/reviews/)

Ease of use

4.7

Functionality

4.7

Value for money

4.8

Customer support

4.6

User satisfaction

4.1

User reviews[309](https://www.capterra.com/p/187525/Virtual-Office/reviews/)

Ease of use

4.1

Functionality

4.1

Value for money

3.9

Customer support

3.7

Price starts from

Price starts from

$1Per Feature, Per Month

-   Free version
-   Free trial

Price starts from

$24Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

As an internationally licensed carrier, Telnyx powers secure, high-fidelity connectivity while democratizing worldwide access to real-time communications over the internet.

Best for

Trusted by Over 2 Million Users. Industry Leading Cloud Communication Platform. Flexible for Any Business. Seamless Integration.

## User reviews

Pros & cons

LD

Lance D.

Founder

> "It successfully bridged the gap between traditional telephony and our modern, containerized application stack (n8n, Docker). Despite minor challenges in navigating the..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6853283)

RT

Renjith T.

Director

> "I can't think of anything at the moment other than the delay in the verification. But after it is done the uncertainty is gone and I can understand why it takes time..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6825423)

DN

Diego N.

Co-Founder

> "I use it primarily for outbound sales calls using Vapi, and the connection quality, pricing transparency, and customer support make it a reliable partner in our operation."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6821415)

Serhii B.

QA Engineer

> "I had an error with my debit card and PayPal, so I had to contact the help desk to fix it."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7081035)

JC

Jason C.

Director, Medical Operations

> "What sets Telnyx apart is not just their robust telephony infrastructure, but their customer-centric approach. Whether it’s the ease of their well-documented APIs or the..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6829993)

MP

Matthew P.

Owner

> "Real time fault notifications not available through an app for the technician on the go trying to manage their customer base by being able to setup automatic fault..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6324206)

JPS

Jagsharan Preet S.

CEO

> "They immediately provided the correct, working CDN links and information that unblocked our development after we had been stuck for some time. While the initial setup had..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7000933)

JR

James R.

Managing Director

> "It took ten more emails to support, Cc:ing their \[sensitive content hidden\] each time, to get my numbers ported out - and they refused to waive their port out fees, which..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6480627)

AY

Ahmed Y.

Director

> "The API gives us control over call flow and messaging at scale, and the usage-based pricing model makes it easy to predict costs."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6829891)

VR

Verified Reviewer

CEO

> "Verification feels inconsistent, and when something goes wrong, it is hard to get proper help."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7054630)

RT

Renjith T.

Director

> "We are business providing a WhatsApp-based SaaS service for payment reminders. For us to be truly global, we wanted to reach maximum countries with local numbers."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6825423)

JP

John P.

Founder

> "The verification requirements were excessive, and as a transactional sender, I couldn’t even get through the process. If I’m unable to navigate their system, I imagine..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6477206)

JE

Joseph E.

ceo

> "Responsive and highly competent technical support. When I encountered a complex SIP session timer issue, Ilja analyzed my traces and provided a clear diagnosis within..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7023811)

AG

Abdul G.

Internet Marketing

> "At first, I had difficulty accessing the usage history for each AI Assistant call I tried."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6886339)

LAV

Leandro Antú V.

Fullstack develop, tech lead

> "This functionality ensures that personal phone numbers are never directly exposed during entry authorizations or package delivery notifications, adding a crucial layer of..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6805679)

LK

Luke K.

advisor

> "support not always accurate, slow, documentation not up to date with the UI,... generally minor things."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6827322)

JS

Juan S.

CEO

> "I was searching on the web and the documentation of the Retell AI platform, for a service that allows me to connect my IA agents to the real world, and it worked..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6678154)

JP

John P.

Founder

> "To make things worse, my ID was rejected because I took a photo of my driver’s license on my phone, despite explaining that I had lost my wallet and it was my real..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6477206)

JC

Jason C.

Director, Medical Operations

> "Telnyx has truly become an invaluable part of our tech stack, enabling us to deliver high-quality service to our clients with confidence."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6829993)

AY

Ahmed Y.

Director

> "Some edge-case error messages lack clarity without support assistance."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6829891)

LAV

Leandro Antú V.

Fullstack develop, tech lead

> "The combination of these features – the seamless integration via their API, the effective number masking for enhanced privacy, and the reliable international SMS..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6805679)

JP

John P.

Founder

> "I had to submit my ID through a third-party app, which crashed multiple times before finally accepting my submission."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6477206)

LA

Lekan A.

CEO

> "At its core, the platform simplifies the intricate process of international communication, breaking down barriers that traditionally hindered businesses from seamlessly..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6606339)

SB

Stephane B.

Director

> "We had an major issue with audio quality and delay."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7008293)

YP

Yash P.

founder

> "its product affordability compaired to other providers along with their customer support is also good and the product overall works fine with me getting 1 call drop in..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6740384)

John H.

Founder

> "I had an issue with one of the inbound numbers which took a while to resolve."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7036521)

John H.

Founder

> "They were very responsive when requesting new inbound numbers for my region (as they weren't available initially) and I got really good, memorable numbers."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7036521)

CP

Calvin P.

Consultant

> "The Onfido identification plugin does not work with some android devices."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6325831)

VT

Vera T.

Manager

> "For me, what really stands out the most is the technical support — fast, helpful, and genuinely invested in solving issues. Whenever I had a question, I got clear and..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6837097)

NM

Nick M.

IT Manager

> "One of the times I was having problems the chat on their website was not working so I had to find their support number."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6506134)

ST

Steve T.

Sr. Software Engineer

> "I appreciate the transparency in message delivery status and the ability to monitor logs in real time."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6842332)

JP

John P.

Founder

> "The agent dismissed it, insisting it couldn’t be verified because it wasn’t a “real” photo, even though it clearly was."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6477206)

LA

Lekan A.

CEO

> "Our use of the Telnyx platform enable us to bridge the gap with our international customers making it easy to reach us and get the service they need."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6606339)

DB

Dan B.

IT admin

> "Telnyx has no support capabillities."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7019490)

LD

Lance D.

Founder

> "Telnyx provided the critical, scalable infrastructure that made our custom AI voice agent project feasible."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6853283)

WT

William T.

Founder

> "but the onboarding process was noticeably clunkier than Twilio."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6814864)

VR

Verified Reviewer

Owner, CTO

> "The reliability of their SIP connections and the wide variety of international phone numbers make scaling simple and efficient."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7020915)

AR

Adrian R.

Network Administrator

> "Some initial call routing issues were present. "

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6392691)

JC

Jason C.

Director, Medical Operations

> "In an industry where support often feels like an afterthought, Telnyx’s commitment to their customers really stands out. If you're looking for a provider that delivers on..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6829993)

JL

Justin L.

EVP and Treasurer

> "Support Tickets not handled by same person from start to end all the time."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6722047)

MG

Michal G.

\-

> "I very need it and with Telnyx, I can add mobile number to verified mobile numbers and make call from it."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6493475)

VR

Verified Reviewer

Freelancer

> "I am still trying and have not succeed."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7078042)

JPS

Jagsharan Preet S.

CEO

> "The support staff are not just reading from a script; they are technically proficient and can provide specific, actionable solutions quickly."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7000933)

JH

Jeff H.

Owner

> "It is a little hard to find what is needed on the portal. "

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6460561)

DB

Dan B.

IT admin

> "The IOT SIM card and SIP signalling works well, and the API documentation seems good."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7019490)

AD

Arturo D.

Co-owner

> "no tutorials so it makes it difficult to learn how to set things up."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6680499)

Flavio B.

Founder

> "Easy to implement solutions, the customer support is made by real people, always online also the weekend (thanks guys) and it integrates perfectly with my workflows."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6827778)

TR

Tom R.

Network Engineer

> "Those are obscure features for most users, however, and irrelevant to most.)"

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6409996)

AH

Austin H.

COO

> "They treat us like a real partner, not just a number in the system. While a few pain points remain, the overall experience has been solid, and we genuinely trust them to..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6808741)

NM

Nick M.

IT Manager

> "Their support number is not well advertised."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6506134)

JM

Jason M.

Owner

> "The platform is also quite reliable, with clear documentation and stable APIs that make integration easier."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7039694)

LN

Lynete N.

owner

> "I can't add fund with PayPal until i submit Level 2 form and wait until they approve it and i did it but it's denied .. why ?"

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6257766)

VR

Verified Reviewer

CMO

> "We connected our systems and saw results quickly, which shows the platform’s usability and developer-friendly design."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7015208)

JP

JATIN P.

President

> "The Prices are still comparatively not that cheap and I had setup multiple meetings to get some discounts but no one joined."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6262560)

CS

Chris S.

Support Technician

> "We have experienced crystal-clear call quality with virtually no latency, which is crucial for our customer support and sales teams."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6330203)

SP

Snehal P.

Founder

> "My account keys got hacked twice my account got hacked and I cannot log in even after talking to there support they mention the account don't exist but 10 minutes I..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___4023385)

MA

Mouadh A.

dev

> "The APIs are well documented, the dashboard is intuitive, and it’s easy to provision numbers or configure services without delays."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7008110)

AA

Ashley A.

Markter

> "Blocking and suspending accounts without giving reasons."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6192792)

ST

Steve T.

Sr. Software Engineer

> "Message delivery has been fast and reliable, which is critical for the time-sensitive alerts we're sending."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6842332)

SP

Snehal P.

Founder

> "Furthermore as my account was not working I thought it is all good by my Credit card get started to charge and there is no way I can talk to anyone in their team."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___4023385)

VR

Verified Reviewer

CEO

> "It gives a good first impression, and the documentation makes the product look capable."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7054630)

James H.

Principle Network Operator

> "Their support but two have been highly unprofessional in their conduct and I am deeply disturbed that they provide such substandard wholesale facing support compared to..."

[See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___2277505)

[View Reviews](https://www.capterra.com/p/173804/Telnyx/reviews/)

VR

Verified Reviewer

Sales

> "In my experience the floating mini-view is useful for desktop users and helps when navigating other..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___7048075)

VR

Verified Reviewer

Sales

> "Lag times on calls affects customer experience."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___7048075)

TS

Tom S.

President

> "Powerful functionality, ability to change configurations without having to call/chat with 8x8. "

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6488607)

BB

Britta B.

Senior Marketing Coordinator

> "I frequently miss calls due to no notification popping up (I am sure this is a setting I need to change..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6592645)

TA

Thomas A.

Insurance agent

> "It mostly works, it does remind me, and i enjoy the ability to set exact times for the reminder."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6427284)

DL

Debi L.

Assistant Director Aging Programs

> "Lately, the loss of the SMS texting has been a blow to our client communication. "

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421430)

CL

Cris L.

Owner

> "I haven't had the experience with another vendor to compare but 8x8 has been ideal for my small..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6429449)

HX

Hillary X.

CEO

> "The most difficult thing about 8x8 is the fact that we cannot text groups."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437622)

SR

Stephanie R.

HR Manager

> "I am able to easily make UK and international calls with great quality audio."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6659292)

JB

Jennifer B.

Collections Specialist and IT

> "Sale Representatives not knowing they are not able to offer credits for products we declined."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6429413)

ND

Natasha D.

Therapist

> "being able to text and call, in addition to being able to transfer calls to other extensions, very easy..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6433796)

LH

Laurie H.

Contract Attorney

> "Sometimes have problems with calls not going through or dropping"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6449462)

TB

Thomas B.

IT Specialist

> "Provides a simple interface for IM, SMS, and phone calls"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421431)

TS

Tom S.

President

> "Website/app organization is not straightforward, and can be difficult to find what you are looking for."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6488607)

MS

Michelle S.

Accounting Manager

> "The admin area was a bit hard to setup the users and phones, but Customer Service was VERY helpful."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437899)

DL

Debi L.

Assistant Director Aging Programs

> "It has taken weeks to set up the "campaign" and we are still not functional. "

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421430)

MC

Matthew C.

Helpdesk Support II

> "I just watched the training video, so i have not had the opportunity to use it. But I do like the..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6447241)

JS

Joshua S.

Director of Information System

> "Calls were constantly mixed up, they do not have a queue, they can not facilitate even the easiest of..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639)

TD

Tony D.

IT tech

> "Good 8x8 for mobile devices and laptops apps"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6511757)

AC

Andrea C.

Controller

> "I don't like the voicemail feature."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437791)

BL

Branden L.

IT Manager

> "The ease of which to configure the system and users- It is so much easier to configure than a typical..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6491398)

CL

Cris L.

Owner

> "Poor acknowledgment or reading the requests when entered."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6429449)

SC

Samuel C.

IT helpdesk administrator

> "All the tools and features are available for you to configure."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6507925)

JS

Joshua S.

Director of Information System

> "Their customer support is impossible to talk to and the only way to get anything taken care of is to..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639)

MY

Maria Y.

Sales Manager

> "We can set up easy conference calls with our team"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437498)

MC

Matthew C.

Helpdesk Support II

> "I am not sure if this is going to cost more to use / implement."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6447241)

ZH

Zach H.

Operations Manager

> "I enjoy being able to quickly look up recordings, navigate routings of the calls and the ability to..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3932534)

SD

Samantha D.

Director of HR & Operations

> "A week later they shut them off again and told me that I had to pay the whole year off even though they..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5039191)

LH

Laurie H.

Contract Attorney

> "Fairly easy to navigate and keep track of calls"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6449462)

HO

Howard O.

Managing Partner

> "When we cancelled our service, they admitted they owed us over $9000.00, but have refused to refund our..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5027303)

AV

Andrew V.

SE

> "Great price point and even better customer service."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421389)

LS

Luis S.

Helpdesk Support Technician II

> "I guess when you get a new line and it's not working properly but contacting support it gets resolved..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6206695)

TD

Tony D.

IT tech

> "Admin console are easy to use, self explained, layout good organized"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6511757)

SD

Samantha D.

Director of HR & Operations

> "Horribly unreliable, inconsistent and no one is responding to our emails."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5039191)

EB

Emma B.

recruitment consultant

> "great service so easy to use both mobile and laptop"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6650330)

NM

Ndara M.

SEEK Coordinator

> "Often when I try to end a call if I click on the notification that displays sometimes it takes me to a..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3811289)

Jisselle B.

Managing Director

> "x8 software is relatively easy to use, although it can be a bit clunky at times. If you're looking for..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6001799)

HO

Howard O.

Managing Partner

> "Their service team was not able to fix our technical issues. "

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5027303)

MY

Maria Y.

Sales Manager

> "Great features great support team./"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437498)

SG

Shelby G.

QA & Environmental Manager

> "The call transfer was not straight forward unless you were trained to do so."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4871733)

NW

Nick W.

Sales

> "Pretty easy to learn and lots of options."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6731463)

SD

Samantha D.

Director of HR & Operations

> "They couldn't take my payment over the phone and it was an absolute joke."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5039191)

DW

Darren W.

Systems Administrator

> "It was very easy to setup and configure-"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6424244)

AI

Angie I.

IT Support

> "The application has its bugs, sometimes."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6083417)

AV

Andrew V.

SE

> "Very easy to use."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421389)

LP

Laura P.

Principal, CFO

> "Poor interface with Outlook."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6210218)

AM

Abdou M.

IT Systems Administrator

> "It's also very easy to configure and to use"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421502)

LP

Laura P.

Principal, CFO

> "The inconsistent performance is frustrating. "

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6210218)

MS

Michelle S.

General Manager

> "Every experience was smooth and efficient."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6635661)

LP

Laura P.

Principal, CFO

> "Poor call quality. "

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6210218)

SF

Sarah F.

CEO

> "It was easy to install and easy to begin using immediately."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6572230)

ZH

Zach H.

Operations Manager

> "With the 8x8 mobile version I am not able to see the caller ID."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3932534)

JS

Joshua S.

Director of Information System

> "The only reason I was able to save my job was my documentation."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639)

JS

Joshua S.

Director of Information System

> "Literally almost cost me my job."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639)

SZ

Sinisa Z.

Technology Manager

> "It is highly user-friendly for both regular users and administrators."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6165775)

JS

Joshua S.

Director of Information System

> "The support is impossible to deal with."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639)

VR

Verified Reviewer

Managing Partner

> "x8 is standard, reliable telephone service for small business. "

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4474433)

Thomas F.

System Engineer

> "When working with the sales rep when initially purchasing this plan we were told several things that..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4037438)

AI

Angie I.

IT Support

> "Highly recommended for seamless communication!"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6083417)

AT

Alan T.

Service Director

> "Limited analytics, no ala carte options to add countries to calling plans, limited productivity..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3489645)

BD

Basilio D.

Consultant

> "The call quality is consistently incredibly good."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6208287)

JC

John C.

RN

> "Relies solely on internet, so if you do not have a reliable connection, it will not be a good primary..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2960722)

LS

Luis S.

Helpdesk Support Technician II

> "The ease of use for the users and how it easy it is to setup."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6206695)

DM

Daniela M.

Industrial and Business Administrator

> "I do not like that this platform is not mobile friendly, while working in the real estate industry you..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2816527)

JC

John C.

RN

> "It is excellent for small businesses who don't want to have a landline physical phone or who like to..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2960722)

CF

Connie F.

Legal Analyst

> "Also, if app on computer desktop is not open then you don’t get chat messages or in coming calls."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2965702)

CF

Connie F.

Legal Analyst

> "Love that I can take call from desk phone, app on my mobile or thru app on computer- whichever is most..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2965702)

Jim R.

President

> "It's not as intuitive to copy/paste out of the chat sessions and I find it difficult to archive a"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3262608)

ZH

Zach H.

Operations Manager

> "x8 has a great amount of features that are very helpful for my day to day."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3932534)

RL

Rustam L.

owner of the company

> "I have purchased three devices from this company, but I couldn't fix it to 8&8 hone number."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3266842)

VR

Verified Reviewer

Operations Manager

> "I like how easy it is to use daily... it is very user friendly in most days and it was not hard to..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4344615)

ZP

Zarik P.

Owner

> "Sometimes the Mobile phone system app does not work properly."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3262660)

DM

Daniela M.

Industrial and Business Administrator

> "My favorite part is the value it brings to all CRM platforms by adding a direct contact service, it..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2816527)

CS

Chirag S.

CITO

> "Their fax feature appeared to be bolted on to their unified platform and couldn't handle a large volume..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2688052)

VR

Verified Reviewer

Finance and Accounting Lead

> "The best feature is the call recording for QA management purposes, it allows you to both load and..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2793419)

ND

Nyl D.

Director

> "IT WAS VERY UNPROFESSIONAL AND I WAS VERY DISAPPOINTED."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3551110)

VR

Verified Reviewer

Premium Support

> "It's incredibly great and simple to use to construct call flows."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4426261)

AS

Andrey S.

Network Administrator

> "Especially lately it seems that there have been more and more bugs in the desktop app."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3006205)

SC

Sabrina C.

Office Admin

> "It's a very easy and helpful way to communicate with customers. "

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3793967)

Jim R.

President

> "chat, though I may just not know how to do it as it's not something I do regularly."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3262608)

[View Reviews](https://www.capterra.com/p/187525/Virtual-Office/reviews/)

## User interface

[Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/)

4.75 (195)

[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)

4.05 (309)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Telnyx Suite

15/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automatic Call Distribution
-   Call Center Management
-   Call Conferencing
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Queues
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Screening
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customizable Reports
-   Fax Management
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Online Voice Transmission
-   Queue Management
-   Real-Time Analytics
-   Real-Time Monitoring
-   Reporting & Statistics
-   SIP Trunking
-   SMS Messaging
-   Third-Party Integrations
-   Unified Communications
-   Video Conferencing
-   Voice Mail
-   Voicemail Transcription

[See all features](https://www.capterra.com/p/173804/Telnyx/#features)

8x8 Work

Top features

44/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automatic Call Distribution
-   Call Center Management
-   Call Conferencing
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Queues
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Screening
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customizable Reports
-   Fax Management
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Online Voice Transmission
-   Queue Management
-   Real-Time Analytics
-   Real-Time Monitoring
-   Reporting & Statistics
-   SIP Trunking
-   SMS Messaging
-   Third-Party Integrations
-   Unified Communications
-   Video Conferencing
-   Voice Mail
-   Voicemail Transcription

[See all features](https://www.capterra.com/p/187525/Virtual-Office/#features)

### Recognition

Telnyx Suite is recognized as a top-rated tool in 1 Capterra Shortlist reports

Best Value SMS MarketingSoftware (2026) 

8x8 Work is recognized as a top-rated tool in 2 Capterra Shortlist reports

### Deployment & support

Telnyx Suite

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

8x8 Work

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Telnyx Suite

-   By Telnyx
-   Located in United States
-   Founded in 2009

8x8 Work

-   By 8x8
-   Located in United States
-   Founded in 1987

## Popular Comparisons

[Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/)[4.75 (195)](https://www.capterra.com/p/173804/Telnyx/reviews/)

vs

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4.7

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[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.05 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/)

vs

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[Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/)[4.75 (195)](https://www.capterra.com/p/173804/Telnyx/reviews/)

vs

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[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.05 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/)

vs

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4.1

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[View full comparison](https://www.capterra.com/compare/187525-208208/Virtual-Office-vs-800-com)

[Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/)[4.75 (195)](https://www.capterra.com/p/173804/Telnyx/reviews/)

vs

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,010)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

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[View full comparison](https://www.capterra.com/compare/168668-173804/Microsoft-Teams-vs-Telnyx)

[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.05 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/)

vs

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/)

$24/month

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$25/month

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4.6

4.1

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[View full comparison](https://www.capterra.com/compare/175788-187525/Nextiva-vs-Virtual-Office)

[Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/)[4.75 (195)](https://www.capterra.com/p/173804/Telnyx/reviews/)

vs

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$1/month

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Contact vendor for pricing

4.7

Features

4.6

4.7

Ease of Use

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[View full comparison](https://www.capterra.com/compare/173804-218251/Telnyx-vs-Wildix)

[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.05 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/)

vs

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4.4

4.1

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[View full comparison](https://www.capterra.com/compare/158704-187525/3CX-vs-Virtual-Office)

[Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/)[4.75 (195)](https://www.capterra.com/p/173804/Telnyx/reviews/)

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4.7

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[View full comparison](https://www.capterra.com/compare/144037-173804/Zoom-Video-Conferencing-vs-Telnyx)

[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.05 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/)

vs

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[View full comparison](https://www.capterra.com/compare/187525-242188/Virtual-Office-vs-RingCentral-MVP)

[Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/)[4.75 (195)](https://www.capterra.com/p/173804/Telnyx/reviews/)

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[View full comparison](https://www.capterra.com/compare/169627-173804/RingOver-vs-Telnyx)

[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.05 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/)

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