--- title: "Compare Telnyx Suite vs Dialpad 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Telnyx Suite and Dialpad based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/173804-190976/Telnyx-vs-Dialpad-Sell" page_type: "comparison" language: "en" --- # Telnyx Suite vs Dialpad Features and Cost Comparison Last updated September 23rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Telnyx SuiteDialpad2/4 selected [Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/)[4.7 (196)](https://www.capterra.com/p/173804/Telnyx/reviews/) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) [## Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/)[4.7 (196)](https://www.capterra.com/p/173804/Telnyx/reviews/) Starting Price $1.00/month Value-for-Money 4.8 Functionality 4.7 Ease of Use 4.6 Customer Service 4.6 Reviews Sentiment Based on [196 reviews](#user-reviews) Positive 188 Neutral 3 Negative 5 [## Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting Price $27.00/month Value-for-Money 4.1 Functionality 4.2 Ease of Use 4.3 Customer Service 4 Reviews Sentiment Based on [570 reviews](#user-reviews) Positive 466 Neutral 53 Negative 51 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. Highest Rated ### Ultatel Cloud Business Phone System 4.7 (41) * * * Starting Price $18.00 Per User,Per Month Free Trial Free Version * * * User rating 95% of reviewers rated it above 4 stars * * * ### Twilio 4.4 (512) * * * Starting Price $0.01 Usage Based Free Trial Free Version * * * User rating 88% of reviewers rated it above 4 stars * * * ### Wildix 4.7 (209) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 95% of reviewers rated it above 4 stars * * * ### 3CX 4.4 (468) * * * Starting Price $350.00 Flat Rate,Per Year Free Trial Free Version * * * User rating 88% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,489 reviews from voip software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 75%Fit Missing features Feature ratings API 4.8 Call Routing 4.7 Chat/Messaging 4.8 Call Transfer NA Call Recording 4.8 70%Fit Feature ratings API 1.3 Call Routing 4.0 Chat/Messaging 4.1 Call Transfer 3.4 Call Recording 4.3 User satisfaction User satisfaction 4.7 User reviews[196](https://www.capterra.com/p/173804/Telnyx/reviews/) Ease of use 4.6 Functionality 4.7 Value for money 4.8 Customer support 4.6 User satisfaction 4.2 User reviews[570](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Ease of use 4.3 Functionality 4.2 Value for money 4.1 Customer support 4.0 Price starts from Price starts from $1Per Feature, Per Month - Free version - Free trial Price starts from $27Per User, Per Month - Free version - Free trial Best for Best for As an internationally licensed carrier, Telnyx powers secure, high-fidelity connectivity while democratizing worldwide access to real-time communications over the internet. Best for Mid-market and enterprise organizations modernizing CX, IT, CX, and revenue leaders replacing fragmented voice, chat, and support tools with one AI-native platform built for Agentic AI at scale. ## User reviews Pros & cons JE Joseph E. ceo > "Responsive and highly competent technical support. When I encountered a complex SIP session timer issue, Ilja analyzed my traces and provided a clear diagnosis..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7023811) RT Renjith T. Director > "I can't think of anything at the moment other than the delay in the verification. But after it is done the uncertainty is gone and I can understand why it takes..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6825423) LAV Leandro Antú V. Fullstack develop, tech lead > "This functionality ensures that personal phone numbers are never directly exposed during entry authorizations or package delivery notifications, adding a crucial..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6805679) Serhii B. QA Engineer > "I had an error with my debit card and PayPal, so I had to contact the help desk to fix it." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7081035) LD Lance D. Founder > "It successfully bridged the gap between traditional telephony and our modern, containerized application stack (n8n, Docker). Despite minor challenges in..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6853283) VR Verified Reviewer CEO > "Verification feels inconsistent, and when something goes wrong, it is hard to get proper help." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7054630) JS Juan S. CEO > "I was searching on the web and the documentation of the Retell AI platform, for a service that allows me to connect my IA agents to the real world, and it worked..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6678154) John H. Founder > "I had an issue with one of the inbound numbers which took a while to resolve." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7036521) DN Diego N. Co-Founder > "I use it primarily for outbound sales calls using Vapi, and the connection quality, pricing transparency, and customer support make it a reliable partner in our..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6821415) MP Matthew P. Owner > "Real time fault notifications not available through an app for the technician on the go trying to manage their customer base by being able to setup automatic..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6324206) LAV Leandro Antú V. Fullstack develop, tech lead > "The combination of these features – the seamless integration via their API, the effective number masking for enhanced privacy, and the reliable international SMS..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6805679) AG Abdul G. Internet Marketing > "At first, I had difficulty accessing the usage history for each AI Assistant call I tried." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6886339) LA Lekan A. CEO > "At its core, the platform simplifies the intricate process of international communication, breaking down barriers that traditionally hindered businesses from..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6606339) NM Nick M. IT Manager > "One of the times I was having problems the chat on their website was not working so I had to find their support number." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6506134) JC Jason C. Director, Medical Operations > "What sets Telnyx apart is not just their robust telephony infrastructure, but their customer-centric approach. Whether it’s the ease of their well-documented..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6829993) LK Luke K. advisor > "support not always accurate, slow, documentation not up to date with the UI,... generally minor things." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6827322) JPS Jagsharan Preet S. CEO > "They immediately provided the correct, working CDN links and information that unblocked our development after we had been stuck for some time. While the initial..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7000933) DB Dan B. IT admin > "Telnyx has no support capabillities." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7019490) YP Yash P. founder > "its product affordability compaired to other providers along with their customer support is also good and the product overall works fine with me getting 1 call..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6740384) AY Ahmed Y. Director > "Some edge-case error messages lack clarity without support assistance." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6829891) AY Ahmed Y. Director > "The API gives us control over call flow and messaging at scale, and the usage-based pricing model makes it easy to predict costs." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6829891) SB Stephane B. Director > "We had an major issue with audio quality and delay." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7008293) John H. Founder > "They were very responsive when requesting new inbound numbers for my region (as they weren't available initially) and I got really good, memorable numbers." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7036521) JR James R. Managing Director > "It took ten more emails to support, Cc:ing their \[sensitive content hidden\] each time, to get my numbers ported out - and they refused to waive their port out..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6480627) RT Renjith T. Director > "We are business providing a WhatsApp-based SaaS service for payment reminders. For us to be truly global, we wanted to reach maximum countries with local numbers." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6825423) JL Justin L. EVP and Treasurer > "Support Tickets not handled by same person from start to end all the time." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6722047) LA Lekan A. CEO > "Our use of the Telnyx platform enable us to bridge the gap with our international customers making it easy to reach us and get the service they need." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6606339) JP John P. Founder > "The verification requirements were excessive, and as a transactional sender, I couldn’t even get through the process. If I’m unable to navigate their system, I..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6477206) VR Verified Reviewer Owner, CTO > "The reliability of their SIP connections and the wide variety of international phone numbers make scaling simple and efficient." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7020915) AD Arturo D. Co-owner > "no tutorials so it makes it difficult to learn how to set things up." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6680499) MG Michal G. \- > "I very need it and with Telnyx, I can add mobile number to verified mobile numbers and make call from it." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6493475) JP John P. Founder > "To make things worse, my ID was rejected because I took a photo of my driver’s license on my phone, despite explaining that I had lost my wallet and it was my..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6477206) DB Dan B. IT admin > "The IOT SIM card and SIP signalling works well, and the API documentation seems good." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7019490) NM Nick M. IT Manager > "Their support number is not well advertised." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6506134) JC Jason C. Director, Medical Operations > "Telnyx has truly become an invaluable part of our tech stack, enabling us to deliver high-quality service to our clients with confidence." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6829993) JP John P. Founder > "I had to submit my ID through a third-party app, which crashed multiple times before finally accepting my submission." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6477206) JM Jason M. Owner > "The platform is also quite reliable, with clear documentation and stable APIs that make integration easier." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7039694) LN Lynete N. owner > "I can't add fund with PayPal until i submit Level 2 form and wait until they approve it and i did it but it's denied .. why ?" [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6257766) VR Verified Reviewer CMO > "We connected our systems and saw results quickly, which shows the platform’s usability and developer-friendly design." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7015208) WT William T. Founder > "but the onboarding process was noticeably clunkier than Twilio." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6814864) VT Vera T. Manager > "For me, what really stands out the most is the technical support — fast, helpful, and genuinely invested in solving issues. Whenever I had a question, I got..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6837097) VR Verified Reviewer Freelancer > "I am still trying and have not succeed." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7078042) John H. Founder > "I decided to go with Telnyx as there is a configuration profile set up in Unifi Talk for the service so the set up was really easy." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7036521) CP Calvin P. Consultant > "The Onfido identification plugin does not work with some android devices." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6325831) JE Joseph E. ceo > "Documentation is detailed enough for developers who need to dive deep into SIP configurations." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7023811) JP John P. Founder > "The agent dismissed it, insisting it couldn’t be verified because it wasn’t a “real” photo, even though it clearly was." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6477206) AA Alfonso A. CEO > "Technical support helps you, and it's a better option than Twilio, from before you sign up until you're already using the service." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7010224) JP JATIN P. President > "The Prices are still comparatively not that cheap and I had setup multiple meetings to get some discounts but no one joined." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6262560) ST Steve T. Sr. Software Engineer > "I appreciate the transparency in message delivery status and the ability to monitor logs in real time." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6842332) SP Snehal P. Founder > "My account keys got hacked twice my account got hacked and I cannot log in even after talking to there support they mention the account don't exist but 10..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___4023385) LD Lance D. Founder > "Telnyx provided the critical, scalable infrastructure that made our custom AI voice agent project feasible." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6853283) AR Adrian R. Network Administrator > "Some initial call routing issues were present. " [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6392691) JC Jason C. Director, Medical Operations > "In an industry where support often feels like an afterthought, Telnyx’s commitment to their customers really stands out. If you're looking for a provider that..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6829993) AA Ashley A. Markter > "Blocking and suspending accounts without giving reasons." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6192792) PC Peter C. Software Engineer > "Also their documentation as well as support service is very helpful for questions and getting direct feedback for questions or issues." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6748074) JH Jeff H. Owner > "It is a little hard to find what is needed on the portal. " [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6460561) JPS Jagsharan Preet S. CEO > "The support staff are not just reading from a script; they are technically proficient and can provide specific, actionable solutions quickly." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7000933) TR Tom R. Network Engineer > "Those are obscure features for most users, however, and irrelevant to most.)" [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6409996) VR Verified Reviewer Founder > "A2P support is awesome, they are the only provider that replied to my emails regarding campaign rejection." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7037966) SP Snehal P. Founder > "Furthermore as my account was not working I thought it is all good by my Credit card get started to charge and there is no way I can talk to anyone in their team." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___4023385) GF Galus F. Founder > "We were able to connect our AI assistant solution to their numbers without relying on a traditional provider." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6737133) VR Verified Reviewer Freelancer > "I am still trying and have not succeed." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7078042) Flavio B. Founder > "Easy to implement solutions, the customer support is made by real people, always online also the weekend (thanks guys) and it integrates perfectly with my..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6827778) DB Dan B. IT admin > "Telnyx has no support capabillities." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7019490) AH Austin H. COO > "They treat us like a real partner, not just a number in the system. While a few pain points remain, the overall experience has been solid, and we genuinely trust..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6808741) JL Justin L. EVP and Treasurer > "Support Tickets not handled by same person from start to end all the time." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6722047) MA Mouadh A. dev > "The APIs are well documented, the dashboard is intuitive, and it’s easy to provision numbers or configure services without delays." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7008110) NM Nick M. IT Manager > "Their support number is not well advertised." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6506134) [View Reviews](https://www.capterra.com/p/173804/Telnyx/reviews/) JR Jennifer R. Teacher > "It made it simple to connect with students, parents, and colleagues through calls, messaging, and video meetings in one platform." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7156283) SG Skyler G. Quality Manager > "You can only pull meaning full info from one Contact Center (skill / queue) at a time. If you do try to pull data out simultaneously for..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7153462) PA Pauline A. Compliance and Credentialing Support Specialist > "Overall, this software is great as a main communicator with clients, it is AI powered but not too much, our clients does not have any..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7175421) SG Skyler G. Quality Manager > "The export formatting is awful and you can't choose which data you want in your reports or what order you'd like the report to be in." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7153462) CD Connie D. Office Manager > "I brought our company into using this SoftWare a few years ago so that we can effectively communicate with our tenants...from maintenance..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6774112) OD Olga D. Pharmacist > "Sometimes it's too slow to start dialing a number and other times it doesn't even try to dial for unknown reasons." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7079261) JC James C. Customer Success Manager > "I enjoying having a service that integrates both text and voice into a single app, allowing me to communicate in two different manners." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6698833) MB Matt B. IT Project Management > "Dialpad application will some times freeze up requiring you to manually close the application and restart it to resolve the issue." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6820541) AS Alex S. Founder > "We also lave the recording and transcribing feature." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7169328) AL Ariel L. Director of customer support and success > "I would say I would prefer dial pad over that phone system, but there are still many limitations with this phone system related to..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6827682) SG Skyler G. Quality Manager > "Dialpad has a simple UI system and is not overly complex." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7153462) EL Elisabeth L. Co-founder > "When we got down to actually buying, these super slick sellers suddenly didn't understand our company and the prices they gave us were..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6565471) SG Skyler G. Quality Manager > "The transcription is better than I have seen in many VOIP softwares." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7153462) SG Skyler G. Quality Manager > "Helpful at times but doesn't do well with nuance." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7153462) Mary Ellen E. Agent > "The best part of Dialpad is its ease of use, clear audio, and dependable performance during daily work calls." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7066101) SG Skyler G. Quality Manager > "Their AI helpdesk is highly robotic." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7153462) RS Rebecca S. Business Consultant > "The desktop app is just tricky. If they could resolve the issues of not being able to open on my computer so that I am not constantly on my..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6874673) SM Shauna M. Project Coordinator > "I was quoted $540, but they did not give me any indication that they would add nearly 40% to my monthly fee in taxes and fees, making it..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6623266) DL Daniel L. Director, IT > "It is cutting-edge communication platform that combines user-friendly design, cloud-based accessibility, and advanced features to deliver a..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6167581) NF Nathan F. Owner > "SMS stopped working because I didn't click the button that said auto-recharge (why not advise this)?" [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___7086872) Brian B. Business administrator > "It has a set of tools that brings together several tasks in a single platform, automating processes helps reduce workflows and helps us as a..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6488866) AL Ariel L. Director of customer support and success > "My overall experience with dial pad is neither negative or positive. If I had to consider the phone system, we were using prior to migrating..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6827682) JJ Jimi J. Sales Manager > "Solid dialer with good tools for sales management but there are lower cost options that also do the same thing." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6804817) KC Katherine C. CFO > "Issues with dropped calls were attributed to our tech/browser despite being told that our tech was appropriate for use with the tool." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7004986) JC James C. Customer Success Manager > "The AI Transcript is very useful, and it helps me recall points of the conversation. " [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6698833) JN James N. DIRECTOR > "They then proceeded to tell me the issue was because I didn't correctly check a box on their online portal. But guess what it was checked..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6576052) ID Isaac D. Operations Supervisor > "I liked that Dialpad makes communication simple, with clear call quality and easy integration with other tools." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6879571) SR Sheila R. Director of Operations > "Our law firm, which relies on fully functioning phone service, can no longer afford to continue trying to resolve these issues." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6785924) RC Rachel C. Customer Support Lead > "Within the tool, it is so easy to search for previous contacts and at a glance see all interactions we have ever had with specific contacts...." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6367648) NF Nathan F. Owner > "Issues with getting my account set up correctly to begin with." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___7086872) MB Mac B. IM > "Dialpad excels at delivering a consumer-friendly, all-in-one cloud communications platform." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6867466) DR Derek R. CMO > "Customer service is very slow and do not remedy problems, they just send you in circles." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6810316) Kalina B. Freelance and Human resources > "Best functions in Dialpad I love would be alerts/notications, accepting and placing calls, and messaging." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6327817) SR Sheila R. Director of Operations > "For nearly 12 weeks now, we have experienced numerous technical issues with our phone service." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6785924) HB Holly B. Resolution specialists > "Everything was synchronized in one platform and easy to click on." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7087593) JS Joshua S. VP Global Sales > "The onboarding was terrible, months delayed (despite paying from the date of the contract being signed) and very little correspondence due..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5034150) RD Regan D. Customer Care Manager > "For our business VoIP needs, Dialpad is and has always been awesome." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6773996) KP Kevin P. CEO > "This lack of ownership is frustrating and undermines the overall customer experience." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6794574) KC Katherine C. CFO > "We use this for our entire team & most team members use it on a daily basis." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7004986) CQ Carrie Q. Owner > "They were still building it out, which they billed us an extra $1,000 and took another 2 months before they had the chat bot ready for us to..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6221297) Brian B. Business administrator > "It helps to have a joint performance with the entire work team and with the help of artificial intelligence all processes are faster and..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6488866) MB Mac B. IM > "Doesn't integrate with all the tools we use." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6867466) VR Verified Reviewer Director of Patient Experience > "Overall, I'm highly satisfied that even if I am not in the country, I can receive and make calls using a reliable phone number created by..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6085936) Isaac J. CEO > "I requested cancellation (which they force you to do through customer service) and was shocked to find they didn't process it. Upon..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#GetApp___6148308) PS Prateek S. CEO > "Dialpad's interface is user-friendly, and their call quality is generally reliable." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6539798) SP Stuart P. Owner > "Now it fails at least 90% of the time. And for a company that claims to have great AI, when you call for customer service you have to..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5090293) BC Billie C. Marketing Coordinator > "How the software provides accurate transcripts of meetings in real which is a valuable asset." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6459585) AP Alex P. Owner > "After adding users and then attempting to remove them just three days later, I was informed that I am now obligated to pay for the..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6348440) Noime T. Customer Success Manager > "I also like that you are able to record your call and even if you forget to record the call, it can automatically translate your call into a..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3888796) SM Shauna M. Project Coordinator > "They misrepresent available features." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6623266) DKS Denese Kyle S. Executive Assistant > "I also love that we are able to receive data/analytics report from Dialpad on my email and we see who are our top agents and we also have an..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4527307) RR Ryan R. Owner > "Lack of integrations." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814) KM Karly M. Compliance Consultant > "I think I can speak for both myself and my team when I say Dialpad was an excellent addition to our tools we use everyday to be productive..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6234641) Robert B. CEO > "This was not advertised. When I ported my existing 1-800 number over to them, they would not allow me to receive incoming calls until I..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4753876) KP Karan P. Business Development Representative > "The tool enables us to better connect with the prospects we are having a conversation with, and the nudges presented to us while having the..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4148446) PD Paul D. Director of Telecommunications > "You can call it not researching the product fully. " [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6610571) JM Juan M. Operations Supervisor > "It's a great app for calls and multi calls, also works as chat." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6087465) DR Derek R. CMO > "Refund has not been given." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6810316) KM Karly M. Compliance Consultant > "The AI technology paired with the user friendly designed and functions make my life so much easier." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6234641) CQ Carrie Q. Owner > "We tried sending faxes for several weeks and then realized none were going through. When we reached out to Dialpad they said "oh yeah,..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6221297) VR Verified Reviewer Facilities Specialist > "The setup was quick and easy." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6820612) AR Adrian R. Operations Manager > "We have reduced our sales team and they have been completely inflexible with the terms of the contract, even if we suggested exchanging the..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4237725) SP Stuart P. Owner > "It 'seemed' like an affordable option for call recording." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5090293) RR Ryan R. Owner > "Poor call quality." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814) MR Mike R. Staffing Lead > "I love the simplicity and ease of use that makes using Dialpad easier than using a normal landline office phone." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6023364) TG Tom G. Managing Director > "Customer service was unresponsive, lacked follow-through, and the procedures for cancellation were unnecessarily complicated." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___5037765) TG Tom G. Managing Director > "Users generally find it user-friendly with reliable call quality and integrations." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___5037765) Isaac J. CEO > "Outside of that I stopped using the service quite quickly, but they never honored my cancellation request and took hundreds of dollars from..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#GetApp___6148308) DKS Denese Kyle S. Executive Assistant > "As someone whose english is not her first language, I really appreciate the live transcription and option to replay/review call for..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4527307) RR Ryan R. Owner > "Predatory financial practices." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814) DF David F. CSM > "Dialpad does everything we need to do, especially from an outbound sales perspective and call recordings." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4966592) SP Stuart P. Owner > "In other words, our price isn't really our price because that isn't enough to cover costs, so we will add on a fee. " [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5090293) GL Graham L. Director > "Interface is slick compared to the previous product we used" [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6174043) GL Graham L. Director > "Now our business isnt as big and we're trying to reduce licenses back down to 20 and they continue to charge for 50 - I genuinely thought..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6174043) MB Michael B. Founder > "I liked the voicemail transcription." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6159520) BC Billie C. Marketing Coordinator > "Setting up the system is complicated and customer service does not respond in a timely manner" [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6459585) JA Jennifer A. Designer > "way calling, transferring of calls, and getting scripted messages while away from the office allows me to be out and about doing business..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3474650) AP Alex P. Owner > "The customer service is abysmal; they have no real interest in resolving issues or providing genuine assistance." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6348440) KM Katie M. Administrative Assistant > "I love how simple it is to set up a quick conference call." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6294034) GL Graham L. Director > "These terms were buried in the smallprint and their customer support is useless." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6174043) SG Skyler G. Quality Manager > "Dialpad has a simple UI system and is not overly complex." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7153462) SG Skyler G. Quality Manager > "Their AI helpdesk is highly robotic." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7153462) KM Karly M. Compliance Consultant > "The AI technology paired with the user friendly designed and functions make my life so much easier." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6234641) MB Mac B. IM > "Doesn't integrate with all the tools we use." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6867466) GL Graham L. Director > "Interface is slick compared to the previous product we used" [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6174043) RR Ryan R. Owner > "Lack of integrations." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814) JZ Jeffrey Z. Founder > "Sleek interface, and most importantly HIGH CALL QUALITY." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4328774) NF Nathan F. Owner > "SMS stopped working because I didn't click the button that said auto-recharge (why not advise this)?" [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___7086872) SV Stephanie V. Customer success representative > "It's easy to use and integrates well with hubspot" [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___2947524) SR Sheila R. Director of Operations > "Our law firm, which relies on fully functioning phone service, can no longer afford to continue trying to resolve these issues." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6785924) WK Will K. Senior Account Manager > "Its easy to use and makes my job waaaay easier!" [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3474655) DR Derek R. CMO > "Customer service is very slow and do not remedy problems, they just send you in circles." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6810316) MT Michael T. CTO > "It has kept us going in these difficult times. And the one thing I really like the most?" [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___2649812) JS Joshua S. VP Global Sales > "The onboarding was terrible, months delayed (despite paying from the date of the contract being signed) and very little correspondence due..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5034150) [View Reviews](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) ## User interface [Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/) 4.74 (196) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) 4.19 (570) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Telnyx Suite 12/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendants - Automatic Call Distribution - Autonomous Task Execution - Browser Extension - Callback Scheduling - Call Center Integration - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Caller Profiles - Call List Management - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Conference Calls - Conferencing - Contact Database - Contact Management - CRM - Cross-system Integration - Customizable Caller ID - Customizable Reports - Desk-to-Desk Calls - Employee Directory - Fax Management - Generative AI - Hold Music - Individual Download - Instant Messaging - Interaction Tracking [See all features](https://www.capterra.com/p/173804/Telnyx/#features) Dialpad Top features 28/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendants - Automatic Call Distribution - Autonomous Task Execution - Browser Extension - Callback Scheduling - Call Center Integration - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Caller Profiles - Call List Management - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Conference Calls - Conferencing - Contact Database - Contact Management - CRM - Cross-system Integration - Customizable Caller ID - Customizable Reports - Desk-to-Desk Calls - Employee Directory - Fax Management - Generative AI - Hold Music - Individual Download - Instant Messaging - Interaction Tracking [See all features](https://www.capterra.com/p/190976/Dialpad-Sell/#features) ### Recognition Telnyx Suite Best Value Cloud Communication Platform Software (2026)  Dialpad is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Telnyx Suite Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Dialpad Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Telnyx Suite - By Telnyx - Located in United States - Founded in 2009 Dialpad - By Dialpad - Located in United States - Founded in 2011 ## Popular Comparisons [Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/)[4.74 (196)](https://www.capterra.com/p/173804/Telnyx/reviews/) vs [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[4.78 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) $1/month Price $1.1/month 4.7 Features 4.7 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/173804-203084/Telnyx-vs-VoIP-ms) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.19 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.71 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) $27/month Price $29/month 4.2 Features 4.7 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/169627-190976/RingOver-vs-Dialpad-Sell) [Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/)[4.74 (196)](https://www.capterra.com/p/173804/Telnyx/reviews/) vs [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) $1/month Price $4/month 4.7 Features 4.4 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/168668-173804/Microsoft-Teams-vs-Telnyx) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.19 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) vs [800.com](https://www.capterra.com/p/208208/800-com/)[4.71 (364)](https://www.capterra.com/p/208208/800-com/reviews/) $27/month Price $149/month 4.2 Features 4.6 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/190976-208208/Dialpad-Sell-vs-800-com) [Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/)[4.74 (196)](https://www.capterra.com/p/173804/Telnyx/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) $1/month Price $25/month 4.7 Features 4.5 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/173804-175788/Telnyx-vs-Nextiva) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.19 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) $27/month Price $25/month 4.2 Features 4.5 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/175788-190976/Nextiva-vs-Dialpad-Sell) [Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/)[4.74 (196)](https://www.capterra.com/p/173804/Telnyx/reviews/) vs [Wildix](https://www.capterra.com/p/218251/Wildix/)[4.69 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) $1/month Price Contact vendor for pricing 4.7 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/173804-218251/Telnyx-vs-Wildix) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.19 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) vs [3CX](https://www.capterra.com/p/158704/3CX/)[4.39 (468)](https://www.capterra.com/p/158704/3CX/reviews/) $27/month Price $350/year 4.2 Features 4.4 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/158704-190976/3CX-vs-Dialpad-Sell) [Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/)[4.74 (196)](https://www.capterra.com/p/173804/Telnyx/reviews/) vs [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,682)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) $1/month Price $14.99/month 4.7 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144037-173804/Zoom-Video-Conferencing-vs-Telnyx) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.19 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) vs [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) $27/month Price $30/month 4.2 Features 4.3 4.3 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/190976-242188/Dialpad-Sell-vs-RingCentral-MVP) [Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/)[4.74 (196)](https://www.capterra.com/p/173804/Telnyx/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.71 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) $1/month Price $29/month 4.7 Features 4.7 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/169627-173804/RingOver-vs-Telnyx) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.19 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) vs [JustCall](https://www.capterra.com/p/157853/JustCall/)[4.10 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) $27/month Price $29/month 4.2 Features 4.1 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/157853-190976/JustCall-vs-Dialpad-Sell)