# Compare SOCi vs rater8 2026 | Capterra > Unsure of what to choose? Check Capterra to compare SOCi and rater8 based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/173850-177794/SOCi-vs-rater8 --- # SOCi vs rater8 Features and Cost Comparison Last updated June 3rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: SOCirater82/4 selected [SOCi](https://www.capterra.com/p/173850/SOCi/)[4.5 (251)](https://www.capterra.com/p/173850/SOCi/reviews/) [rater8](https://www.capterra.com/p/177794/rater8/)[5.0 (183)](https://www.capterra.com/p/177794/rater8/reviews/) [## SOCi](https://www.capterra.com/p/173850/SOCi/)[4.5 (251)](https://www.capterra.com/p/173850/SOCi/reviews/) Starting Price $30000.00 Value-for-Money 4.3 Functionality 4.3 Ease of Use 4.3 Customer Service 4.4 Reviews Sentiment Based on [251 reviews](#user-reviews) Positive 224 Neutral 20 Negative 7 [## rater8](https://www.capterra.com/p/177794/rater8/)[5.0 (183)](https://www.capterra.com/p/177794/rater8/reviews/) Starting Price $109.00/month Value-for-Money 4.8 Functionality 4.9 Ease of Use 4.9 Customer Service 5 Reviews Sentiment KL Based on [183 reviews](#user-reviews) Positive 183 Neutral 0 Negative 0 ## Not a match? 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Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Not enough reviews Feature ratings Negative Feedback Management 4.0 Review Request 5.0 Review Monitoring 4.0 Response Management \-- Reporting/Analytics 4.4 86%Fit High performer Feature ratings Negative Feedback Management 4.9 Review Request 4.9 Review Monitoring 4.9 Response Management 4.9 Reporting/Analytics 4.9 User satisfaction User satisfaction 4.5 User reviews[251](https://www.capterra.com/p/173850/SOCi/reviews/) Ease of use 4.3 Functionality 4.3 Value for money 4.3 Customer support 4.4 User satisfaction 5.0 User reviews[183](https://www.capterra.com/p/177794/rater8/reviews/) Ease of use 4.9 Functionality 4.9 Value for money 4.8 Customer support 5.0 Price starts from Price starts from $30000Other, Not provided by vendor - Free version - Free trial Price starts from $109Per User, Per Month - Free version - Free trial Best for Best for SOCi is used by multi-location enterprises, financial services, restaurants, franchises, property management companies, retail businesses, and technology teams. Best for Healthcare: Private/Specialty Medical Practices and Hospital Networks ## User reviews Pros & cons Felix Daniel G. CEO > "I really like this platform, I can manage and optimize my search pages, social networks in one place, which is incredibly..." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___4946151) VR Verified Reviewer Social Media Manager > "It's clear that Soci wasn't initially designed for the retail industry and that it was absolutely not designed for companies..." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___3037254) Ashlee B. Operations Manager > "We don't have complaints and have loved how much its increased our social media presence." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___7055550) DS Danielle S. AVP of Marketing > "I've had great difficult posting directly from SOCi and typically have to copy and paste the post to the social platform myself..." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2453603) ER Elyse R. Analyst > "I’ve used SOCi for several years and overall it has been an easy to use tool with solid data. While they could update this to..." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___6637516) WM Whitney M. General Manager > "None at this time. If you are not to concerned with logging in and out of platforms to post to your accounts then it may not be..." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2462091) Felix Daniel G. CEO > "Since I started using this platform, you can experience a noticeable increase in the efficiency and effectiveness of my..." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___4946151) KR Kayleigh R. Community assistant > "There has been a couple of times when I get annoyed by the software just because it needs a couple of updates and/or changes." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2462088) VR Verified Reviewer Social Media Manager > "It does allow for easy posting to Twitter/Insta/ and Facebook since it will convert imaging for you." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___3037254) DM Dee M. Garden Center Manager > "SOCi is NOT a one-stop shop for social media management. " [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2596957) BP Brianna P. Kennel Assistant > "I love how you can see people’s activity and the calendar option where you can schedule your posts." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2404341) KR Kayleigh R. Community assistant > "I sometimes do not like how the scheduling view works." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2462088) LB Leah B. Front Office Manager > "We have a large team of people who respond to reviews so this allows us to all be on the same page." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2403983) CP Courtney P. Property Manager > "Sometimes the software is difficult to navigate." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2411938) GM Gianni M. Marketing and Recruiting Coordinator > "Out of all the digital marketing software I've used so far, SoCi is the closest to what I would call "perfect."" [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___3194452) MW Mark W. CM > "a bit clunky getting around." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2394713) SS Samantha S. Leasing Consultant > "Being able to plan & schedule our social media content on all domains!" [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2404009) DM Dee M. Garden Center Manager > "Reporting is unreliable. " [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2596957) [View Reviews](https://www.capterra.com/p/173850/SOCi/reviews/) KL Kaitlyn L. Senior Operations Coordinator > "Every new feature they launch is designed to either get more reviews, get more exposure for good reviews, or creating new ways to analyze the..." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6779514) KB Kolbe B. IT > "The responses feel like they're pre-generated and not actually AI." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7067908) Kayla Barclay H. Marketing and PR Consultant > "They encourage you in a positive way to optimize your reviews and online review platforms like Google Business profile." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7081706) LP Lynne P. Marketing Director > "To date, we have not encountered and problems or found reasons for dissatisfaction working with Rater 8." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6867621) LS Lauryn S. Marketing Coordinator > "By utilizing rater8, we are able to actively listen to our patients feedback and gather a better understanding of what it is we are doing..." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6669803) EB Erin B. Practice Manager > "I do not mind the meetings we have, but if I were to choose anything that I dislike it's the quarterly meetings." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6710703) Olivia S. Director of Marketing > "Their customer support is exceptional, and they consistently provide guidance, best practices, and timely assistance, making the entire..." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7066454) JL Jeanine L. Office Manager > "not applicable. " [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6568102) EB Erin B. Practice Manager > "The automation that it provides in sending the surveys to our patients as well as how easy it is to respond to patients comments. " [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6710703) GK Gabrielle K. Marketing Manager > "This often creates confusion during quarterly meetings as well since there are doctors and locations that aren't related to SPO." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3136512) TK Thomas K. Marketing Operations > "rater8 has exceeded all expectations and has helped our organization lean into patient feedback as a valuable tool for continual operational..." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6508419) GK Gabrielle K. Marketing Manager > "Integration with our current system wasn't difficult but the software/website isn't very intuitive to navigate in general." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3136512) Olivia S. Director of Marketing > "The platform is user-friendly, and the customer support is exceptional, making the overall experience seamless and effective." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7066454) LH Lori H. Optometric Concierge > "Some difficulty navigating at first as lots of capabilities which takes time to familiarize with." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3155443) KB Kolbe B. IT > "The price for rater8's services are very nice when comparing to other companies similar to rater8." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7067908) RS Robert S. Review Manager > "I did not pursue a function which would send a review request more times if no response was received and not answered by our customers." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___2619864) KL Kaitlyn L. Senior Operations Coordinator > "The service team is the best I have ever seen with getting answers usually in seconds to less than 5 minutes when emailed." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6779514) JC Judy C. Principal > "Navigating the dashboard is awkward." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3147275) BS Barbara S. Executive Director > "They are constantly upgrading/improving the platform, which many companies do. But they go the extra step of monitoring your data, meeting..." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___4980608) EL Emily L. Clinic Manager > "n/a. I do not have anything to add in this section." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3095606) KL Kaitlyn L. Senior Operations Coordinator > "Every time we meet our amazing client success manager, \[sensitive content hidden\] she is excited to show us a plethora of new features that..." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6779514) SV Sarah V. Marketing Coordinator > "I don't feel anything needs improvement." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3335026) LP Lynne P. Marketing Director > "Continually innovating and enhancing service features." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6867621) GH Gina H. Administrator > "I have not had any issues that I feel need to be improved." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3108120) [View Reviews](https://www.capterra.com/p/177794/rater8/reviews/) ## User interface [SOCi](https://www.capterra.com/p/173850/SOCi/) 4.46 (251) [rater8](https://www.capterra.com/p/177794/rater8/) 4.98 (183) ### Features SOCi Top features 19/35 - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Automated Responses - Brand Management - Competitive Analysis - CRM Integration - Customer Advocacy - Customer Experience Management - Customizable Fields - Customizable Reports - Employee Advocacy - Engagement Tracking - Generative AI - Hashtag Tracking - Keyword Tracking - Media Monitoring - Multi-Channel Distribution - Negative Feedback Management - Predictive Analytics - Reporting/Analytics - Response Management - Review Monitoring - Review Request - Review Sharing - Scoring - Search/Filter - Sentiment Analysis - SEO Management - Social Media Integration - Template Management - Third-Party Integrations - White Label - Widgets [See all features](https://www.capterra.com/p/173850/SOCi/#features) rater8 17/35 - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Automated Responses - Brand Management - Competitive Analysis - CRM Integration - Customer Advocacy - Customer Experience Management - Customizable Fields - Customizable Reports - Employee Advocacy - Engagement Tracking - Generative AI - Hashtag Tracking - Keyword Tracking - Media Monitoring - Multi-Channel Distribution - Negative Feedback Management - Predictive Analytics - Reporting/Analytics - Response Management - Review Monitoring - Review Request - Review Sharing - Scoring - Search/Filter - Sentiment Analysis - SEO Management - Social Media Integration - Template Management - Third-Party Integrations - White Label - Widgets [See all features](https://www.capterra.com/p/177794/rater8/#features) ### Recognition SOCi is recognized as a top-rated tool in 1 Capterra Shortlist reports rater8 Best Value Reputation ManagementSoftware (2022)  ### Deployment & support SOCi Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos rater8 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details SOCi - By SOCi, Inc. - Located in United States - Founded in 2012 rater8 - By rater8 - Located in United States - Founded in ## 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