# Compare SOCi vs TrueReview 2026 | Capterra > Unsure of what to choose? Check Capterra to compare TrueReview and SOCi based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/173850-210085/SOCi-vs-TrueReview --- # TrueReview vs SOCi Features and Cost Comparison Last updated June 18th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: TrueReviewSOCi2/4 selected [TrueReview](https://www.capterra.com/p/210085/TrueReview/)[5.0 (154)](https://www.capterra.com/p/210085/TrueReview/reviews/) [SOCi](https://www.capterra.com/p/173850/SOCi/)[4.5 (251)](https://www.capterra.com/p/173850/SOCi/reviews/) [## TrueReview](https://www.capterra.com/p/210085/TrueReview/)[5.0 (154)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting Price $49.00/month Value-for-Money 4.8 Functionality 4.9 Ease of Use 4.9 Customer Service 5 Reviews Sentiment Based on [154 reviews](#user-reviews) Positive 154 Neutral 0 Negative 0 [## SOCi](https://www.capterra.com/p/173850/SOCi/)[4.5 (251)](https://www.capterra.com/p/173850/SOCi/reviews/) Starting Price $30000.00 Value-for-Money 4.3 Functionality 4.3 Ease of Use 4.3 Customer Service 4.4 Reviews Sentiment Based on [251 reviews](#user-reviews) Positive 224 Neutral 20 Negative 7 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 4,130 reviews from review management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 88%Fit High performer Feature ratings Review Request 4.9 Negative Feedback Management 4.8 Review Monitoring 4.8 Response Management 4.9 Review Notification 4.9 \--%Fit Not enough reviews Feature ratings Review Request 5.0 Negative Feedback Management 4.0 Review Monitoring 4.0 Response Management \-- Review Notification \-- User satisfaction User satisfaction 5.0 User reviews[154](https://www.capterra.com/p/210085/TrueReview/reviews/) Ease of use 4.9 Functionality 4.9 Value for money 4.8 Customer support 5.0 User satisfaction 4.5 User reviews[251](https://www.capterra.com/p/173850/SOCi/reviews/) Ease of use 4.3 Functionality 4.3 Value for money 4.3 Customer support 4.4 Price starts from Price starts from $49Flat Rate, Per Month - Free version - Free trial Price starts from $30000Other, Not provided by vendor - Free version - Free trial Best for Best for TrueReview is ideal for businesses of all sizes across various industries aiming to enhance online reputation, boost customer satisfaction, and drive growth through effective review management. Best for SOCi is used by multi-location enterprises, financial services, restaurants, franchises, property management companies, retail businesses, and technology teams. ## User reviews Pros & cons Julia M. Director of Marketing > "Not only is it easy to build review request campaigns for customers across unique locations, but the..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105435) Chris C. Marketing Manager > "Our previous third-party solution was delivering declining responses and was limited." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7137213) NA Nnamdi A. Director > "The platform has been dependable for consistently requesting and capturing patient feedback, which..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7120374) BD Brittany D. Owner > "Had to use zapier was one of the biggest complaints but I don’t see how else to connect to acuity." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105441) SB Shirin B. President > "This allows us to proactively resolve issues, improve the customer experience, and demonstrate that..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105605) SB Sydney B. VP of Account Strategy > "Visual customization is lacking; cannot update fonts, change colors besides the background color, etc." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6838415) NA Nnamdi A. Director > "Implementation was straightforward, staff adoption was smooth, and the system runs with minimal..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7120374) LI Luke I. Owner > "Setting up SMS was a little harder, but that was my issue as I did not have the time t set it up." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6859087) RZ Reza Z. President > "This allows for proactive mitigation and customer service remediation to make things right." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105599) Tyler N. Marketing Director > "The Zapier integrations have been iffy." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7106918) CA Cameron A. Community Relations Manager > "We've implemented the API to post reviews to our website- also seamless." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105447) AG Ashley G. Director > "The lack of SMS availability in Australia was a bit disappointing." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7021781) SB Shirin B. President > "It helps us manage client retention and customer satisfaction scores." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105605) RC Rene C. Owner > "Its counterintuitive, adding a contact doesnt seem like a good way to describe submitting a review..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6675640) SB Shirin B. President > "I like the UI and the text and email feature that clients get after their service." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105605) EN Erik N. Owner > "Not being able to create a 2nd campaign under my package." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6815746) WJ William J. Owner > "The learning curve is almost non-existent and it has many amazing features for you to personalize..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7153910) CG Camie G. Sales and Marketing Manager > "There is a tiny refresh issue with new reviews." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6683051) Chris C. Marketing Manager > "The scheduling feature for sending batch requests is a great feature." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7137213) SH Sunny H. Marketing Manager > "Currently that is no longer saved/auto populated." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6555253) Julia M. Director of Marketing > "We are thankful for TrueReview's assistance in helping reach new clients through the growth of our..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105435) RC Rene C. Owner > "I dont like how you submit multiple review requests." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6675640) Anthony K. Marketing Manager > "The email automation saves us time, and we've seen an increase in our online review volume since..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6873230) JL J L. COO > "This is detrimental for a small business. " [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6545142) CA Cameron A. Community Relations Manager > "Any question was answered quickly by team members- and our new account was up and running in a..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105447) OG Olivier G. ceo > "I’ve never had customer service like this." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7044828) JP Jessica P. Office Manager > "We were able to integrate it into our CRM easily through Zapier and worked great!" [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7109782) TP Todd P. Owner > "Sometimes it's hard to find what you want." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6545121) SB Shirin B. President > "Instead of reacting after the fact, we are able to engage, respond, and make things right in real..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105605) CN Christina N. Practice Administrator > "I am really struggling to find something I do not care for" [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6545413) AF Andrew F. Digital Marketing > "True Review has been the best and has helped me manage reviews more efficiently." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7166414) SH Samuel H. Owner > "Not customizable enough." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___4131811) CQ Cornelius Q. Onwer > "I especially love how it integrates with multiple platforms, making it seamless to collect reviews..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6562854) MW Manny W. Managing Director > "Certain features were unavailable." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___3159041) [View Reviews](https://www.capterra.com/p/210085/TrueReview/reviews/) Felix Daniel G. CEO > "I really like this platform, I can manage and optimize my search pages, social networks in one place, which is incredibly..." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___4946151) VR Verified Reviewer Social Media Manager > "It's clear that Soci wasn't initially designed for the retail industry and that it was absolutely not designed for companies..." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___3037254) Ashlee B. Operations Manager > "We don't have complaints and have loved how much its increased our social media presence." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___7055550) DS Danielle S. AVP of Marketing > "I've had great difficult posting directly from SOCi and typically have to copy and paste the post to the social platform myself..." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2453603) ER Elyse R. Analyst > "I’ve used SOCi for several years and overall it has been an easy to use tool with solid data. While they could update this to..." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___6637516) WM Whitney M. General Manager > "None at this time. If you are not to concerned with logging in and out of platforms to post to your accounts then it may not be..." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2462091) Felix Daniel G. CEO > "Since I started using this platform, you can experience a noticeable increase in the efficiency and effectiveness of my..." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___4946151) KR Kayleigh R. Community assistant > "There has been a couple of times when I get annoyed by the software just because it needs a couple of updates and/or changes." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2462088) VR Verified Reviewer Social Media Manager > "It does allow for easy posting to Twitter/Insta/ and Facebook since it will convert imaging for you." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___3037254) DM Dee M. Garden Center Manager > "SOCi is NOT a one-stop shop for social media management. " [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2596957) BP Brianna P. Kennel Assistant > "I love how you can see people’s activity and the calendar option where you can schedule your posts." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2404341) KR Kayleigh R. Community assistant > "I sometimes do not like how the scheduling view works." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2462088) LB Leah B. Front Office Manager > "We have a large team of people who respond to reviews so this allows us to all be on the same page." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2403983) CP Courtney P. Property Manager > "Sometimes the software is difficult to navigate." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2411938) GM Gianni M. Marketing and Recruiting Coordinator > "Out of all the digital marketing software I've used so far, SoCi is the closest to what I would call "perfect."" [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___3194452) MW Mark W. CM > "a bit clunky getting around." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2394713) SS Samantha S. Leasing Consultant > "Being able to plan & schedule our social media content on all domains!" [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2404009) DM Dee M. Garden Center Manager > "Reporting is unreliable. " [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2596957) [View Reviews](https://www.capterra.com/p/173850/SOCi/reviews/) ## User interface 4.97 (154) [SOCi](https://www.capterra.com/p/173850/SOCi/) 4.46 (251) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important Activity Tracking 150 Important AI Copilot 120 Important TrueReview Top features 45/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - CRM - Customer Experience Management - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Email Management - Email Reminders - Engagement Tracking - Feedback Management - Generative AI - Monitoring - Multi-Channel Campaigns - Multi-Language - Multi-Location - Negative Feedback Management - Performance Metrics - Purchasing & Receiving - Ratings/Reviews - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reminders - Reporting & Statistics - Response Management - Review Badge Management - Review Monitoring - Review Notification - Review Request - Sentiment Analysis - SEO Management - SMS Messaging - Social Media Integration - Social Promotion - Social Sharing - Survey/Poll Management - Surveys & Feedback - Template Management - Third-Party Integrations - Visual Analytics [See all features](https://www.capterra.com/p/210085/TrueReview/#features) SOCi 38/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - CRM - Customer Experience Management - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Email Management - Email Reminders - Engagement Tracking - Feedback Management - Generative AI - Monitoring - Multi-Channel Campaigns - Multi-Language - Multi-Location - Negative Feedback Management - Performance Metrics - Purchasing & Receiving - Ratings/Reviews - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reminders - Reporting & Statistics - Response Management - Review Badge Management - Review Monitoring - Review Notification - Review Request - Sentiment Analysis - SEO Management - SMS Messaging - Social Media Integration - Social Promotion - Social Sharing - Survey/Poll Management - Surveys & Feedback - Template Management - Third-Party Integrations - Visual Analytics [See all features](https://www.capterra.com/p/173850/SOCi/#features) ### Recognition TrueReview is recognized as a top-rated tool in 2 Capterra Shortlist reports Best Value Reputation ManagementSoftware (2026)  SOCi is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support TrueReview Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos SOCi Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details TrueReview - By TrueReview - Located in United States - Founded in 2019 SOCi - By SOCi, Inc. - Located in United States - Founded in 2012 ## Popular Comparisons [TrueReview](https://www.capterra.com/p/210085/TrueReview/)[4.97 (154)](https://www.capterra.com/p/210085/TrueReview/reviews/) vs [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,205)](https://www.capterra.com/p/169618/Trustpilot/reviews/) $49/month Price $299/month 4.9 Features 4.4 4.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/169618-210085/Trustpilot-vs-TrueReview) [SOCi](https://www.capterra.com/p/173850/SOCi/)[4.46 (251)](https://www.capterra.com/p/173850/SOCi/reviews/) vs [Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[4.37 (3,799)](https://www.capterra.com/p/121701/HootSuite/reviews/) $30000 Price $249/month 4.3 Features 4.3 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/121701-173850/HootSuite-vs-SOCi) [TrueReview](https://www.capterra.com/p/210085/TrueReview/)[4.97 (154)](https://www.capterra.com/p/210085/TrueReview/reviews/) vs [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) $49/month Price Contact vendor for pricing 4.9 Features 4.6 4.9 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/152997-210085/BirdEye-vs-TrueReview) [SOCi](https://www.capterra.com/p/173850/SOCi/)[4.46 (251)](https://www.capterra.com/p/173850/SOCi/reviews/) vs [Brand24](https://www.capterra.com/p/149054/Brand24/)[4.70 (254)](https://www.capterra.com/p/149054/Brand24/reviews/) $30000 Price $199/month 4.3 Features 4.4 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/149054-173850/Brand24-vs-SOCi) [TrueReview](https://www.capterra.com/p/210085/TrueReview/)[4.97 (154)](https://www.capterra.com/p/210085/TrueReview/reviews/) vs [Okendo](https://www.capterra.com/p/176189/Okendo/)[4.85 (226)](https://www.capterra.com/p/176189/Okendo/reviews/) $49/month Price $19/month 4.9 Features 4.6 4.9 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/176189-210085/Okendo-vs-TrueReview) [SOCi](https://www.capterra.com/p/173850/SOCi/)[4.46 (251)](https://www.capterra.com/p/173850/SOCi/reviews/) vs [Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/)[4.37 (607)](https://www.capterra.com/p/121447/Sprout-Social/reviews/) $30000 Price $199/month 4.3 Features 4.2 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/121447-173850/Sprout-Social-vs-SOCi) [TrueReview](https://www.capterra.com/p/210085/TrueReview/)[4.97 (154)](https://www.capterra.com/p/210085/TrueReview/reviews/) vs [rater8](https://www.capterra.com/p/177794/rater8/)[4.98 (183)](https://www.capterra.com/p/177794/rater8/reviews/) $49/month Price $109/month 4.9 Features 4.9 4.9 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/177794-210085/rater8-vs-TrueReview) [SOCi](https://www.capterra.com/p/173850/SOCi/)[4.46 (251)](https://www.capterra.com/p/173850/SOCi/reviews/) vs [NiceJob](https://www.capterra.com/p/142037/NiceJob/)[4.86 (203)](https://www.capterra.com/p/142037/NiceJob/reviews/) $30000 Price $75/month 4.3 Features 4.8 4.3 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/142037-173850/NiceJob-vs-SOCi) [TrueReview](https://www.capterra.com/p/210085/TrueReview/)[4.97 (154)](https://www.capterra.com/p/210085/TrueReview/reviews/) vs [Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (358)](https://www.capterra.com/p/172802/Swell/reviews/) $49/month Price Contact vendor for pricing 4.9 Features 4.5 4.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/172802-210085/Swell-vs-TrueReview) [SOCi](https://www.capterra.com/p/173850/SOCi/)[4.46 (251)](https://www.capterra.com/p/173850/SOCi/reviews/) vs [Thryv](https://www.capterra.com/p/156926/Thryv/)[4.21 (533)](https://www.capterra.com/p/156926/Thryv/reviews/) $30000 Price $244/month 4.3 Features 4.1 4.3 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/156926-173850/Thryv-vs-SOCi) [TrueReview](https://www.capterra.com/p/210085/TrueReview/)[4.97 (154)](https://www.capterra.com/p/210085/TrueReview/reviews/) vs [Weave](https://www.capterra.com/p/141842/Weave/)[4.33 (672)](https://www.capterra.com/p/141842/Weave/reviews/) $49/month Price $199/month 4.9 Features 4.3 4.9 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141842-210085/Weave-vs-TrueReview) [TrueReview](https://www.capterra.com/p/210085/TrueReview/)[4.97 (154)](https://www.capterra.com/p/210085/TrueReview/reviews/) vs [Yotpo](https://www.capterra.com/p/144389/Yotpo/)[4.53 (376)](https://www.capterra.com/p/144389/Yotpo/reviews/) $49/month Price $199/month 4.9 Features 4.4 4.9 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/144389-210085/Yotpo-vs-TrueReview)