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Ecommerce teams and merchandisers.
Ecommerce
Works wonderfully for what we need. Hoping they do not price out their customers by trying to innovate beyond their scope.
The only negative point that limits me in my daily work is not being able to copy/paste the merchandising I do for already existing collections (it is only possible for new campaigns).
Their support team is excellent and their [SENSITIVE CONTENT] is always in touch with us and she is a great support to us and our strategy. Thank you, [SENSITIVE CONTENT.
Getting set up is the biggest frustration with Search Spring only because it takes a minimum of 4 weeks to do so.
Since our launch on the SearchSpring platform, our success manager has been stellar, managing our account with great care and always with our business goals in mind.
Before Search Spring, our on site search and site merchandising was a hot mess. BigCommerce really has not addressed their native tools in either field.
Also implementation was great due to an AMAZING developer that really knocked it out of the park and took feedback very well.
No review of SearchSpring would be complete without mentioning their support team.
Michael M.: My name's Michael. I am a CEO. I worked in the e-commerce industry. And I would rate Relevancy Platform as a five. Before we worked with Relevancy Platform, it was an absolute nightmare trying to merchandise our site on BigCommerce. We would have to use a custom, just an ordering convention, and we couldn't actually assign a different product order to a product in another category. So it was impossible to merchandise products effectively in multiple categories. What we were able to achieve with the Relevancy Platform is a visual merchandiser where we're able to drag and drop product in each search. We can even create custom search queries above and beyond a category or a search that would be more traditional. It's really saved us countless hours and a ton of frustration, and our clients are much more satisfied. We chose Relevancy Platform because of the value. It's not a cheap piece of software, but really world-class. It saves us hundreds and hundreds of hours and just a ton of frustration. There weren't really any other products like it in the market that we were looking at or that we found, so it was really a clear choice, and we were very happy we made it. It was a great experience integrating. One of our developers worked with their team, and it was pretty a flawless handoff. You know, made some edits to our theme files on BigCommerce, and we really had no hiccups with it. There was a little bit of a learning curve, but it's not anything that a robust piece of software like this is going to have. It was pretty easy, straightforward, and we were able to learn it. With the drag and drop interface, you really can't go wrong. My recommendation for anyone that's looking at Relevancy Platform is to just do your homework and make sure that you weigh your choices. At the end of the day, I'd say you'll probably go with Relevancy Platform just because it was such a creative experience for us. It solved a lot of our business problems, brought down our costs as far as administering our client services, and increased our site user the end customer satisfaction.
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