# Compare Ooma Office vs Grasshopper 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Ooma Office and Grasshopper based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/174109-175002/Ooma-Office-vs-Grasshopper

---

# Ooma Office vs Grasshopper Features and Cost Comparison

Last updated March 27th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Ooma OfficeGrasshopper2/4 selected

[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)[4.4 (248)](https://www.capterra.com/p/174109/Ooma-Office/reviews/)

[Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[4.3 (358)](https://www.capterra.com/p/175002/Grasshopper/reviews/)

[## Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)[4.4 (248)](https://www.capterra.com/p/174109/Ooma-Office/reviews/)

Starting Price

$19.95/month

Value-for-Money

4.5

Functionality

4.4

Ease of Use

4.5

Customer Service

4.4

Reviews Sentiment

Based on [248 reviews](#user-reviews)

Positive

220

Neutral

12

Negative

16

[## Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[4.3 (358)](https://www.capterra.com/p/175002/Grasshopper/reviews/)

Starting Price

$14.00/year

Value-for-Money

4.3

Functionality

4.2

Ease of Use

4.4

Customer Service

4.3

Reviews Sentiment

Based on [358 reviews](#user-reviews)

Positive

301

Neutral

30

Negative

27

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## Summary

* * *

Key features rated by users

Features selected based on 2,872 reviews from business phone systems software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

81%Fit

High performer

Feature ratings

Call Routing

4.5

Mobile Access

4.5

Call Transfer

4.6

Call Logging

4.3

Alerts/Notifications

4.4

68%Fit

Not enough reviews

Feature ratings

Call Routing

3.7

Mobile Access

3.9

Call Transfer

1.0

Call Logging

4.0

Alerts/Notifications

3.7

User satisfaction

User satisfaction

4.4

User reviews[248](https://www.capterra.com/p/174109/Ooma-Office/reviews/)

Ease of use

4.5

Functionality

4.4

Value for money

4.5

Customer support

4.4

User satisfaction

4.3

User reviews[358](https://www.capterra.com/p/175002/Grasshopper/reviews/)

Ease of use

4.4

Functionality

4.2

Value for money

4.3

Customer support

4.3

Price starts from

Price starts from

$19.95Per User, Per Month

-   Free version
-   Free trial

Price starts from

$14Flat Rate, Per Year

-   Free version
-   Free trial

Best for

Best for

Ooma Office is a flexible cloud solution suitable for businesses of all sizes in industries.

Best for

Built specifically for small business owners, the Grasshopper virtual phone system enables entrepreneurs to keep personal and business calls separate, while you stay on-the-go.

## User reviews

Pros & cons

VR

Verified Reviewer

President

> "The features are pretty customizeable as well."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___7089017)

AG

Aaron G.

Senior Partner

> "Ooma issued me a phone number that I requested how I wanted my company name to show on caller ID and..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6288751)

VR

Verified Reviewer

Owner

> "They are good to work with when setting it up and asking about features. But,"

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___7099237)

KR

Kirk R.

Owner

> "We were not able to access voicemails left by patients, patients with emergency troubles on top of that."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___6826013)

ND

Nathan D.

Property manager

> "It’s about half price of our prior provider. And, it is very intuitive to set up those who know how to..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6495873)

LK

Lia K.

Practice Manager

> "Our previous phone system was down for almost two weeks with no solution in site, and Ooma came to our..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___7094996)

Allen E.

President

> "I love how Ooma will integrate with my Google Contacts, call recording is crucial and voicemail to..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6218261)

JV

Jordan V.

Agent

> "It says nowhere on their website that you will be charged $15 to add an extra phone line, nor does it..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___6542757)

WD

Whitney D.

CEO

> "Over I was very pleased with Ooma office and features that I received and also being able to have the..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134410)

JV

Jordan V.

Agent

> "In my experience I dealt with long wait times to get a hold of anybody and when I did speak to someone..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___6542757)

SS

Sohrab S.

Dentist

> "The price is great and you can customize the features you need."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6506726)

JV

Jordan V.

Agent

> "There is no such thing as a free-trial they are offering unless you are okay with paying for the $55 to..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___6542757)

JV

Jordan V.

Agent

> "Then Ooma would be a good choice for you just based off the price point."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___6542757)

VW

Vincent W.

Owner

> "Two things. When a call comes in, the call display only shows me the first and last name from my..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4884013)

Allen E.

President

> "Best of all is he phone app so you can make and receive calls and texts ont he go."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6218261)

CD

Chris D.

Owner

> "Some calls I was unable to hear the other person on the line when they were local and on a hardline."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6702720)

ND

Nathan D.

Property manager

> "Their sales team was very persistent and informative."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6495873)

CD

Chris D.

Owner

> "Further, the lack of usable internet on their platform was a short term challenge."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6702720)

VW

Vincent W.

Owner

> "I also like that they have both mobile and desktop apps, as I am choosing to use only the desktop app. "

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4884013)

KR

Kirk R.

Owner

> "We lost business as we never had working phones."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___6826013)

GC

George C.

Agent

> "Abundant features at a very affordable price - high quality calls and great support in the rare case..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6141327)

AG

Aaron G.

Senior Partner

> "They billed me twice for the first month which i wouldn't have noticed if I wasn't having other issues..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6288751)

CT

Chelsea T.

Practice Manager

> "Faxes though email and texting through desktop is probably the biggest plus for us."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4809377)

TG

Tom G.

Travel consultant

> "Voicemail doesn't always record or transcribe properly"

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6541875)

SS

Susan S.

CEO

> "The menu option and ease of changing our office availability/hours is super."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6140964)

AG

Aaron G.

Senior Partner

> "They sent the wrong phone of a much lessor value and utility."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6288751)

SS

Susan S.

CEO

> "We are also excited about the mobility of the set up - we are changing our office and we just take it..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6140964)

AG

Aaron G.

Senior Partner

> "Blaming the issues on everything else instead of taking ownership of the issue. "

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6288751)

TS

Thang S.

Technical Recruiter

> "Over all , I loved using Ooma Office , proper trail of text messages, you can track the time & date of..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___3573923)

AG

Aaron G.

Senior Partner

> "The representatives constantly telling lies instead of fixing issues."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6288751)

DB

David B.

CEO

> "The outage was fixed in less than an hour so did not impact us much. "

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6150036)

CD

Chris D.

Owner

> "The quality of the calls was not always very consistent."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6702720)

BW

Brian W.

Partner

> "Mobile phone integration has been valuable."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134271)

TP

Tim P.

Owner

> "There is an option to use the cell signal but it does not differentiate the app ring and the cell phone..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134158)

AD

Allie D.

Office Manager

> "Ooma Office is so easy to set up and use - that even I, the most inexperienced phone user, was able to..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6149634)

SS

Stephanie S.

President

> "This is less a concern with Ooma than our internet provider"

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6537560)

LG

Lisa G.

Assistant Executive Director

> "Easy to use and manage system for remote working environment for small staff."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6142187)

CF

C F.

Lawyer

> "Apps dont always show live red numbers of unread messages, texts, calls, voicemails"

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134145)

JV

Jesse V.

Principal Advisor

> "Text messaging, desktop app, recording features are so simple to use"

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6145458)

KR

Kirk R.

Owner

> "As a small business it was horrible."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___6826013)

YM

Yasmir M.

Office Manager

> "Phone service awesome, clear no static with phone serives"

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6114748)

DH

Dee H.

Agent

> "So, if I am not using all of the features (according to their email - which I kept), then I should not..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___5059306)

AF

Anthony F.

owner

> "Ooma VOIP has been more efficient and reliable compared to cable"

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134040)

Keith W.

Owner

> "Ongoing issues with access and notification on my mobile phone."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134141)

SL

Stephanie L.

Program Coordinator

> "We could also grow when we added new people."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6140928)

JD

Julie D.

manager

> "My only issue is when I change phones it is hard to get them running from the last one."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6149855)

JM

John M.

President

> "It is a great service for those who need a landline."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6149794)

RF

Raquel F.

Sales Lead Associate

> "We had to switch to another software since we couldn't fix the bugs and errors."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4913917)

HM

Henry M.

office supervisor

> "easy to use and can be used on cell, computer and physical phone"

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6151254)

DH

Dee H.

Agent

> "Within a few days of the trial period, I realized Ooma was not for me - even after downloading and..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___5059306)

SC

Sam C.

Owner

> "The monthly cost is cheap compared to the other options in the market and easy to use"

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6145555)

JD

Julie D.

manager

> "when the internet is down phones are down."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6149855)

JD

Julie D.

manager

> "The price when I was starting new was affordable"

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6149855)

VW

Vincent W.

Owner

> "So they're trying, but the bad thing is that all the customer service agents are incompetent. "

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4884013)

RL

Ryan L.

Office Associate

> "Auto Attendant makes it easy for callers to get to the department they are trying to reach via..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4372432)

RB

ROBERT B.

Owner

> "Sometime I here echos or get a bad connection."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6145582)

VW

Vincent W.

Owner

> "Now that it's finally set up the way I like it, I think I'll be staying with Ooma for a long time."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4884013)

JB

Jake B.

Director

> "Their all lack many features."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6143007)

VP

Vicki P.

Office Manager

> "I very rarely have to be put on hold and they are always friendly, patient and very helpful! "

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6149715)

MM

Miranda M.

Administrator

> "It's challenging to find customer support, and they often walk us through how to restart it, and when..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4410865)

SL

Stephanie L.

Program Coordinator

> "It is a great product and was easy for even our tech challenged people to use."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6140928)

TM

Thomas M.

CEO

> "The customer service is horrible."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6153741)

WE

Wayne E.

Systems Analyst

> "Extremely satisfied with the service, features, and price."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134005)

MW

Matthew W.

Owner/Photographer

> "I also was unable to make my after hours business voicemail greeting work the way it did on RingCentral..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___3030617)

RS

Rohin S.

Chiropractor

> "Setup and functionality are great."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6145521)

GC

George C.

Agent

> "It is hard to think of something I don’t like … because there isn’t anything."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6141327)

SB

Scott B.

President

> "The phone system is clear with zero issues when connecting with my customers."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4354512)

MM

Megan M.

Marketing Coordinator

> "The set up was not as customizable as we had been promised in the sales pitch."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___3537612)

SC

Scott C.

Agent

> "I have been with them for three years and will never switch away from them."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6140927)

MM

Megan M.

Marketing Coordinator

> "The phones themselves had hardly any features and not many lines."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___3537612)

RR

Rachele R.

owner

> "The overall use is great, and the price is reasonable. If I ever have questions the response time and..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___3545818)

MM

Miranda M.

Administrator

> "It is unreliable and flaky. "

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4410865)

KL

Keith L.

Account Manager

> "Good app - easy to change some features instantly"

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6145436)

VR

Verified Reviewer

IT Admin

> "Voicemail transcription is an extra cost, as is PC/Mac softphone, which is a bummer."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___2803345)

SK

Sangita K.

President and CEO

> "It is very affordable, user friendly with great service."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134028)

Rick Z.

Deputy Chief

> "I have an acount but have not actually started using it a my primary business line because getting..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___3232466)

JA

Jolene A.

Owner

> "Great support when I needed it."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6140941)

AH

Amy H.

Owner

> "It would ring every time I started my car. And it caused issues with it not ringing on the business..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___3104341)

Keith W.

Owner

> "As a long-time, happy Ooma home user, I expected better."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134141)

VR

Verified Reviewer

Partner

> "The app could be better-- it lacks some features, but also may sometimes miss calls"

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___2928466)

[View Reviews](https://www.capterra.com/p/174109/Ooma-Office/reviews/)

VR

Verified Reviewer

CGO

> "So, we decided to transfer it to QUO, who has a better app, settings, options and also use of AI (instead of voice..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7115755)

NS

NOAH S.

Business Owner Founder

> "It cost us so much to comply with the new requirements that the FCC had and the unclear instructions that it..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6849718)

GL

George L.

Managing Partner

> "The voicemail-to-email feature is especially helpful for tracking project inquiries and scheduling follow-ups quickly."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043103)

VR

Victoria R.

ABA

> "I created a new extension however they were receiving calls from other extensions which caused a disruption in their..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7052861)

GL

George L.

Managing Partner

> "Reliable, professional, and ideal for trades or service-based businesses that need flexibility and solid customer..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043103)

LB

Latricia B.

Owner

> "Did not like the setup for your phone number and no refund for cancellation"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___7061333)

EK

Erin K.

cos

> "The setup was simple, and I appreciate that I can use a dedicated business number without needing extra equipment."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043164)

TW

Tray W.

President

> "terrible, Grasshopper never got my number ported over, even though my cell phone carrier emailed me it was"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043088)

EK

Erin K.

cos

> "Calls come through clearly, voicemail transcription has been helpful, and the app is easy to use."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043164)

EK

Erin K.

cos

> "The only downside I’ve noticed so far is mostly related to small interface preferences."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043164)

JL

Janice L.

Manager

> "Good, I would recommend a service to any small business overall, it’s helped me a lot to operate my small business"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7044838)

DS

David S.

President

> "Also, the texting function has never worked"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6806868)

DD

Dave D.

Owner

> "I love that I can use this on my cell phone."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7039189)

Andrea M.

Project Manager, Training and Certification

> "Recording messages was challenging at times because the first word or two would be cut off during playback."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6508433)

SK

Shawnalee K.

Office Manager

> "I have been happy to use it for handling text communications with all of our current & new families."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6691106)

DS

David S.

President

> "They made the app much much worse and also increased the price."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6806868)

TW

Tray W.

President

> "The customer service representatives do care about helping"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043088)

VR

Verified Reviewer

Psychotherapist

> "Calls aren't always clear doesn't matter if I'm on wifi or data."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#GetApp___6436140)

RD

Reema D.

Associate Director

> "I enjoy that we can now direct callers to the right program they are interested in (we are a camp with multiple..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___4473158)

VR

Verified Reviewer

CGO

> "I would not recommend this service."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7115755)

JJK

Janelle Johanna K.

Contactor construction

> "I liked that the app was supposed to put all my voicemails in one app"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___5091798)

MB

Matthew B.

CEO

> "Cannot bulk text."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___6719877)

SK

Shawnalee K.

Office Manager

> "Very easy to use!"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6691106)

VR

Verified Reviewer

Psychotherapist

> "Frustrating experience as I'd connected with support and they told me it was a setting issue and they'd corrected it."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#GetApp___6436140)

PN

Philasande N.

Photographer

> "What I like mostly abiut this software is that it gives people a free trial so that if you change your mind, you can..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3750393)

SC

Shane C.

Owner

> "Didnt use it for 1.5 yrs."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6363516)

VR

Verified Reviewer

Virtual Medical Assistant

> "Only use this for outbound calls, when confirming and rescheduling patient schedules and so far so good."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___4468100)

KW

Krista W.

Owner

> "After hours with customer support it never got resolved."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6716338)

CY

Catherine Y.

Call Center Hiring Manager

> "We have access to an easy-to-use app so that we never miss calls and never have to wait to be in front of the..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3611495)

Mario D.

General Manager

> "The worst part for us is that when we ported some numbers to another provider we lost access to all of our records..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3460405)

MM

Marion M.

Owner

> "I use it as the main line for my business but it immediately filters into google voice numbers for each staff member...."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3231456)

MB

Matthew B.

CEO

> "Customer service is awful, WASTE of money."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___6719877)

MO

Michael O.

Managing Partner

> "Call forwarding is seamless and voice mail transcripts are nice."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3550750)

BS

Blake S.

Owner

> "Lots of fees and the text messaging rarely works; I get an error message 50% of the time when sending messages or..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___4140857)

KP

Krystle P.

Investor

> "I use this product for my business to avoid using my personal line and it works great and even sends voicemails to..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2781117)

CB

Carie B.

Manager

> "They DONT have a refund policy but offer the use for free for 3 months which is silly as you can't use the system. ..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___3585403)

MC

Madeline C.

Director

> "I never miss a call and can answer when I’m available"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3856048)

CB

Carie B.

Manager

> "I was just charged 163.00 for one month and I haven't received one call on it or been able to print these number due..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___3585403)

JL

Jami L.

Administrative Director

> "Easy to integrate to your cell phone and CRM software."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3790968)

BS

Blake S.

Owner

> "Responsive customer support, but not willing to take your issue back to the internal team to see if it’s a viable..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___4140857)

JJ

Jordan J.

Owner

> "Overall its a great way to keep in touch with customers while still being able to have your cell phone separate from..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3243924)

MC

Madeline C.

Director

> "Sometimes calls don’t come thru so I see it as a missed call but can always call back"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3856048)

VR

Verified Reviewer

Head of Operations

> "It was cheap, like really really low cost compared to competitors"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#GetApp___4547220)

JJK

Janelle Johanna K.

Contactor construction

> "Terrible waste of time service."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___5091798)

VR

Verified Reviewer

Owner

> "Overall, using grasshopper has helped my small business to maintain call center operations effectively."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3395561)

Mario D.

General Manager

> "Wi-fi calling is awful. "

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3460405)

Kate Margoth B.

Account Manager Assistant

> "I like softphones the most! really convenient!"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___4124894)

Mario D.

General Manager

> "Poor call quality. "

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3460405)

RP

Rebecca P.

SALES

> "our small company decided to try this software for the days and times we are not in the office to give our customers..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2269267)

AR

Abdolreza R.

Manager

> "They charge you extra WITHOUT INFORMING you as well!!!!"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___4457211)

Cristian V.

Principal

> "It's easy to use and we can have our own office number without the actual phones and subscriptions."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2803824)

BW

Beth W.

Owne%r

> "I missed a bunch of calls."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___3985747)

PC

Patricia C.

Virtual Assistant

> "I am very happy with this software because is very friendly and the customer support is always ready to help and..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2863015)

BW

Beth W.

Owne%r

> "Their system wasnt worth the price."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___3985747)

LS

Lex S.

CEO

> "Among the competitor ads, Grasshopper offers good value and covers all the basic features. But there are other better..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2444912)

ZG

Zev G.

Manager

> "I didn't love the layout and design when printing PODs."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2957501)

KP

Krystle P.

Investor

> "Great experience using the phone aspect but not so much with texting"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2781117)

DM

David M.

Assistant Operational Manager

> "This took much longer than expected."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3505682)

VR

Verified Reviewer

Busniess Owner

> "My favorite part of this app was to have a dedicated business phone number so I didn't have to use my personal number..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2217665)

LL

Lauren L.

Director of Business Strategy

> "The phone app is very unreliable, we have been experiencing issues for months now, currently looking for better..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2178337)

KT

Katherine T.

Owner

> "Overall, it's a great option for our business since we work remotely and it's incredible for us to be able to all..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2552199)

VR

Verified Reviewer

Human Resources Consultant

> "The phone app requires syncing with my personal phone contacts which is exactly what I did NOT want. "

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2210829)

JO

Julianna O.

Director of Client Experience

> "It allowed for multiple users, a phone app and web app, as well as a web option."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2777956)

LS

Lex S.

CEO

> "What disappoints me the most is, Grasshopper doesn't have a way to export or backup your text messages."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2444912)

An N.

President

> "It also a very simple app and a website to control all your voice mail and incoming call needs."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2297680)

ET

Elliott T.

Attorney

> "I then spend hours trying to figure out the billing and on being on hold with customer service reps to sort out the..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2631254)

BL

Beverly L.

Marketing

> "Easy to adjust and use, we find Grasshopper to be part of our essential tools mix."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2813713)

ET

Elliott T.

Attorney

> "I would call in and either be put on hold, or be told it was a Ruby problem. And of course the Ruby people said it..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2631254)

VR

Verified Reviewer

Human Resources Consultant

> "I needed a business line so I could keep my personal phone free of business and this served that purpose. "

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2210829)

DB

Dave B.

senior account manager

> "I would get calls for other members of the organization, and I have no clue how to transfer them over."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2340822)

DB

Dusty B.

Virtual Assistant

> "I love that it offers the ability for phone and text conversations."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2562039)

KT

Katherine T.

Owner

> "Customer service is quick and helpful, but they haven't always been able to fix the issues I have had."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2552199)

MM

Marion M.

Owner

> "That said, it works just fine and I have no complaints about the service."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3231456)

VR

Verified Reviewer

cg

> "They all seemed very earnest but failed to follow up and then refused to give me a refund when they admitted the..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2148857)

VR

Verified Reviewer

Busniess Owner

> "Overall this app worked well for me for my small business, the cost should go down a bit."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2217665)

VR

Verified Reviewer

Attorney

> "Only throw your money away for a month or 2."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2587491)

Heather W.

Excellent

> "The initial investment may be small or high, but the returns can be a lot more than you ever might have anticipated."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2519850)

Lauri A. M.

Clean Energy Administrative Support, Management & Sales/Customer Service in Greater Boston Area

> "Never connected."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2143602)

AS

Aj S.

Mgr

> "It is very stable and unlike some other software, it has all the working features of the desktop version."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2178856)

VR

Verified Reviewer

cg

> "Super buggy. "

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2148857)

[View Reviews](https://www.capterra.com/p/175002/Grasshopper/reviews/)

## User interface

[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)

4.43 (248)

[Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)

4.29 (358)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Ooma Office

Top features

24/50

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automated Attendant
-   Automatic Call Distribution
-   Callback Scheduling
-   Call Center Management
-   Call Conferencing
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Collaboration Tools
-   Communication Management
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customizable Caller ID
-   Customizable Reports
-   Employee Directory
-   Fax Management
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Mobile Access
-   Monitoring
-   Multi-Channel Communication
-   PBX
-   Predictive Dialer
-   Purchasing & Receiving
-   Queue Management
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Monitoring
-   Real-Time Reporting
-   Reporting & Statistics
-   SMS Messaging

[See all features](https://www.capterra.com/p/174109/Ooma-Office/#features)

Grasshopper

19/50

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automated Attendant
-   Automatic Call Distribution
-   Callback Scheduling
-   Call Center Management
-   Call Conferencing
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Collaboration Tools
-   Communication Management
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customizable Caller ID
-   Customizable Reports
-   Employee Directory
-   Fax Management
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Mobile Access
-   Monitoring
-   Multi-Channel Communication
-   PBX
-   Predictive Dialer
-   Purchasing & Receiving
-   Queue Management
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Monitoring
-   Real-Time Reporting
-   Reporting & Statistics
-   SMS Messaging

[See all features](https://www.capterra.com/p/175002/Grasshopper/#features)

### Recognition

No recognitions have been awarded to Ooma Office

No recognitions have been awarded to Grasshopper

### Deployment & support

Ooma Office

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Grasshopper

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Ooma Office

-   By Ooma
-   Located in United States
-   Founded in 2004

Grasshopper

-   By GoTo
-   Located in United States
-   Founded in 2003

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$24/month

4.2

Features

4.1

4.4

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/175002-187525/Grasshopper-vs-Virtual-Office)