# Compare Ooma Office vs Aircall 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Ooma Office and Aircall based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/174109-184709/Ooma-Office-vs-Aircall

---

# Ooma Office vs Aircall Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Ooma OfficeAircall2/4 selected

[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)[4.4 (248)](https://www.capterra.com/p/174109/Ooma-Office/reviews/)

[Aircall](https://www.capterra.com/p/184709/Aircall/)[4.2 (458)](https://www.capterra.com/p/184709/Aircall/reviews/)

[## Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)[4.4 (248)](https://www.capterra.com/p/174109/Ooma-Office/reviews/)

Starting Price

$19.95/month

Value-for-Money

4.5

Functionality

4.4

Ease of Use

4.5

Customer Service

4.4

Reviews Sentiment

Based on [248 reviews](#user-reviews)

Positive

220

Neutral

12

Negative

16

[## Aircall](https://www.capterra.com/p/184709/Aircall/)[4.2 (458)](https://www.capterra.com/p/184709/Aircall/reviews/)

Starting Price

$40.00/month

Value-for-Money

4

Functionality

4.1

Ease of Use

4.5

Customer Service

4.1

Reviews Sentiment

Based on [458 reviews](#user-reviews)

Positive

382

Neutral

40

Negative

36

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 2,872 reviews from business phone systems software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

81%Fit

High performer

Feature ratings

Call Routing

4.5

Mobile Access

4.5

Call Transfer

4.6

Call Logging

4.3

Alerts/Notifications

4.4

78%Fit

Feature ratings

Call Routing

4.1

Mobile Access

4.3

Call Transfer

4.0

Call Logging

4.5

Alerts/Notifications

4.1

User satisfaction

User satisfaction

4.4

User reviews[248](https://www.capterra.com/p/174109/Ooma-Office/reviews/)

Ease of use

4.5

Functionality

4.4

Value for money

4.5

Customer support

4.4

User satisfaction

4.2

User reviews[458](https://www.capterra.com/p/184709/Aircall/reviews/)

Ease of use

4.5

Functionality

4.1

Value for money

4.0

Customer support

4.1

Price starts from

Price starts from

$19.95Per User, Per Month

-   Free version
-   Free trial

Price starts from

$40Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Ooma Office is a flexible cloud solution suitable for businesses of all sizes in industries.

Best for

Aircall is used by sales teams, customer support departments, call centers, IT operations, education providers, financial services, healthcare organizations, and marketing agencies.

## User reviews

Pros & cons

VR

Verified Reviewer

President

> "The features are pretty customizeable as well."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___7089017)

AG

Aaron G.

Senior Partner

> "Ooma issued me a phone number that I requested how I wanted my company name to show on caller ID and..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6288751)

VR

Verified Reviewer

Owner

> "They are good to work with when setting it up and asking about features. But,"

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___7099237)

KR

Kirk R.

Owner

> "We were not able to access voicemails left by patients, patients with emergency troubles on top of that."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___6826013)

ND

Nathan D.

Property manager

> "It’s about half price of our prior provider. And, it is very intuitive to set up those who know how to..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6495873)

LK

Lia K.

Practice Manager

> "Our previous phone system was down for almost two weeks with no solution in site, and Ooma came to our..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___7094996)

Allen E.

President

> "I love how Ooma will integrate with my Google Contacts, call recording is crucial and voicemail to..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6218261)

JV

Jordan V.

Agent

> "It says nowhere on their website that you will be charged $15 to add an extra phone line, nor does it..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___6542757)

WD

Whitney D.

CEO

> "Over I was very pleased with Ooma office and features that I received and also being able to have the..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134410)

JV

Jordan V.

Agent

> "In my experience I dealt with long wait times to get a hold of anybody and when I did speak to someone..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___6542757)

SS

Sohrab S.

Dentist

> "The price is great and you can customize the features you need."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6506726)

JV

Jordan V.

Agent

> "There is no such thing as a free-trial they are offering unless you are okay with paying for the $55 to..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___6542757)

JV

Jordan V.

Agent

> "Then Ooma would be a good choice for you just based off the price point."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___6542757)

VW

Vincent W.

Owner

> "Two things. When a call comes in, the call display only shows me the first and last name from my..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4884013)

Allen E.

President

> "Best of all is he phone app so you can make and receive calls and texts ont he go."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6218261)

CD

Chris D.

Owner

> "Some calls I was unable to hear the other person on the line when they were local and on a hardline."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6702720)

ND

Nathan D.

Property manager

> "Their sales team was very persistent and informative."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6495873)

CD

Chris D.

Owner

> "Further, the lack of usable internet on their platform was a short term challenge."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6702720)

VW

Vincent W.

Owner

> "I also like that they have both mobile and desktop apps, as I am choosing to use only the desktop app. "

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4884013)

KR

Kirk R.

Owner

> "We lost business as we never had working phones."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___6826013)

GC

George C.

Agent

> "Abundant features at a very affordable price - high quality calls and great support in the rare case..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6141327)

AG

Aaron G.

Senior Partner

> "They billed me twice for the first month which i wouldn't have noticed if I wasn't having other issues..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6288751)

CT

Chelsea T.

Practice Manager

> "Faxes though email and texting through desktop is probably the biggest plus for us."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4809377)

TG

Tom G.

Travel consultant

> "Voicemail doesn't always record or transcribe properly"

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6541875)

SS

Susan S.

CEO

> "The menu option and ease of changing our office availability/hours is super."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6140964)

AG

Aaron G.

Senior Partner

> "They sent the wrong phone of a much lessor value and utility."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6288751)

SS

Susan S.

CEO

> "We are also excited about the mobility of the set up - we are changing our office and we just take it..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6140964)

AG

Aaron G.

Senior Partner

> "Blaming the issues on everything else instead of taking ownership of the issue. "

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6288751)

TS

Thang S.

Technical Recruiter

> "Over all , I loved using Ooma Office , proper trail of text messages, you can track the time & date of..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___3573923)

AG

Aaron G.

Senior Partner

> "The representatives constantly telling lies instead of fixing issues."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6288751)

DB

David B.

CEO

> "The outage was fixed in less than an hour so did not impact us much. "

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6150036)

CD

Chris D.

Owner

> "The quality of the calls was not always very consistent."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6702720)

BW

Brian W.

Partner

> "Mobile phone integration has been valuable."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134271)

TP

Tim P.

Owner

> "There is an option to use the cell signal but it does not differentiate the app ring and the cell phone..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134158)

AD

Allie D.

Office Manager

> "Ooma Office is so easy to set up and use - that even I, the most inexperienced phone user, was able to..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6149634)

SS

Stephanie S.

President

> "This is less a concern with Ooma than our internet provider"

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6537560)

LG

Lisa G.

Assistant Executive Director

> "Easy to use and manage system for remote working environment for small staff."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6142187)

CF

C F.

Lawyer

> "Apps dont always show live red numbers of unread messages, texts, calls, voicemails"

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134145)

JV

Jesse V.

Principal Advisor

> "Text messaging, desktop app, recording features are so simple to use"

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6145458)

KR

Kirk R.

Owner

> "As a small business it was horrible."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___6826013)

YM

Yasmir M.

Office Manager

> "Phone service awesome, clear no static with phone serives"

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6114748)

DH

Dee H.

Agent

> "So, if I am not using all of the features (according to their email - which I kept), then I should not..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___5059306)

AF

Anthony F.

owner

> "Ooma VOIP has been more efficient and reliable compared to cable"

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134040)

Keith W.

Owner

> "Ongoing issues with access and notification on my mobile phone."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134141)

SL

Stephanie L.

Program Coordinator

> "We could also grow when we added new people."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6140928)

JD

Julie D.

manager

> "My only issue is when I change phones it is hard to get them running from the last one."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6149855)

JM

John M.

President

> "It is a great service for those who need a landline."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6149794)

RF

Raquel F.

Sales Lead Associate

> "We had to switch to another software since we couldn't fix the bugs and errors."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4913917)

HM

Henry M.

office supervisor

> "easy to use and can be used on cell, computer and physical phone"

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6151254)

DH

Dee H.

Agent

> "Within a few days of the trial period, I realized Ooma was not for me - even after downloading and..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___5059306)

SC

Sam C.

Owner

> "The monthly cost is cheap compared to the other options in the market and easy to use"

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6145555)

JD

Julie D.

manager

> "when the internet is down phones are down."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6149855)

JD

Julie D.

manager

> "The price when I was starting new was affordable"

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6149855)

VW

Vincent W.

Owner

> "So they're trying, but the bad thing is that all the customer service agents are incompetent. "

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4884013)

RL

Ryan L.

Office Associate

> "Auto Attendant makes it easy for callers to get to the department they are trying to reach via..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4372432)

RB

ROBERT B.

Owner

> "Sometime I here echos or get a bad connection."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6145582)

VW

Vincent W.

Owner

> "Now that it's finally set up the way I like it, I think I'll be staying with Ooma for a long time."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4884013)

JB

Jake B.

Director

> "Their all lack many features."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6143007)

VP

Vicki P.

Office Manager

> "I very rarely have to be put on hold and they are always friendly, patient and very helpful! "

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6149715)

MM

Miranda M.

Administrator

> "It's challenging to find customer support, and they often walk us through how to restart it, and when..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4410865)

SL

Stephanie L.

Program Coordinator

> "It is a great product and was easy for even our tech challenged people to use."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6140928)

TM

Thomas M.

CEO

> "The customer service is horrible."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6153741)

WE

Wayne E.

Systems Analyst

> "Extremely satisfied with the service, features, and price."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134005)

MW

Matthew W.

Owner/Photographer

> "I also was unable to make my after hours business voicemail greeting work the way it did on RingCentral..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___3030617)

RS

Rohin S.

Chiropractor

> "Setup and functionality are great."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6145521)

GC

George C.

Agent

> "It is hard to think of something I don’t like … because there isn’t anything."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6141327)

SB

Scott B.

President

> "The phone system is clear with zero issues when connecting with my customers."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4354512)

MM

Megan M.

Marketing Coordinator

> "The set up was not as customizable as we had been promised in the sales pitch."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___3537612)

SC

Scott C.

Agent

> "I have been with them for three years and will never switch away from them."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6140927)

MM

Megan M.

Marketing Coordinator

> "The phones themselves had hardly any features and not many lines."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___3537612)

RR

Rachele R.

owner

> "The overall use is great, and the price is reasonable. If I ever have questions the response time and..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___3545818)

MM

Miranda M.

Administrator

> "It is unreliable and flaky. "

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4410865)

KL

Keith L.

Account Manager

> "Good app - easy to change some features instantly"

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6145436)

VR

Verified Reviewer

IT Admin

> "Voicemail transcription is an extra cost, as is PC/Mac softphone, which is a bummer."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___2803345)

SK

Sangita K.

President and CEO

> "It is very affordable, user friendly with great service."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134028)

Rick Z.

Deputy Chief

> "I have an acount but have not actually started using it a my primary business line because getting..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___3232466)

JA

Jolene A.

Owner

> "Great support when I needed it."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6140941)

AH

Amy H.

Owner

> "It would ring every time I started my car. And it caused issues with it not ringing on the business..."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___3104341)

Keith W.

Owner

> "As a long-time, happy Ooma home user, I expected better."

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134141)

VR

Verified Reviewer

Partner

> "The app could be better-- it lacks some features, but also may sometimes miss calls"

[See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___2928466)

[View Reviews](https://www.capterra.com/p/174109/Ooma-Office/reviews/)

CB

Christoph B.

COO

> "Satisfied with the current solution - especially around the stable performance and the quality management functionalities (to..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7099129)

VR

Verified Reviewer

Customer Experience Supervisor

> "Sometimes the call quality can be a bit off, but they let you rank each call based on quality and specific issues you may have..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7008335)

MS

Marvin S.

Lead product development

> "It integrated easily into our existing workflow and allows easy management of call cascading and forwarding."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7026967)

Eric N.

BDR

> "Not at all useful when it came to time spent trying to fix data errors and then when it stopped working entirely."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7062575)

MS

Marvin S.

Lead product development

> "We were also easily able to integrate some api calls from our proprietary software to start and read calls."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7026967)

SS

Sophie S.

Operations Manager

> "Their mobile app also has some disadvantages, e.g. not having the option to make call tagging compulsory, which can be..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6534726)

TP

Travis P.

IT Manager

> "The new Smartflow IVR editor simplifies complex call systems and allows users to set rules for call flows during specific..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6731032)

Hillel G.

Director of Implementation

> "Aircall seems very nice upfront, but the actual app itself is lacking in a lot of areas that feel sloppy on the development..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7008826)

JM

Joseph M.

Customer Concierge

> "Call features are also very reliable especially when switching multiple phone numbers. Whenever issues arise, getting client..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838)

FQ

Facundo Q.

Chief Executive Officer

> "Churning costs an absurd amount of money."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7064160)

Eric N.

BDR

> "I could power through 100 calls a lot faster than when I used my CRM native calling."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7062575)

SS

Sophie S.

Operations Manager

> "The service is quite expensive, and you will be charged additional add-ons for further in-depth analytics."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6534726)

VR

Verified Reviewer

Customer Experience Supervisor

> "Great call management tool, good audio and troubleshooting support, also has an excellent background noise cancelling feature"

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7008335)

Simon F.

Arborist

> "Sometimes call quality is poor if my connection is not perfect."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6645936)

MD

Melanie D.

Regional Director

> "Our clients have definitely appreciated having direct access to our team and we don't have to provide personal phone numbers."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6781053)

FQ

Facundo Q.

Chief Executive Officer

> "Terrible service."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7064160)

LH

Lucien H.

VP of GTM

> "The ability for our team to use Aircall within Hubspot is incredibly valuable and an absolute must for any team that wants to..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6298066)

AN

Andrew N.

Manager

> "Not to mention the steep price tag."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6771227)

AP

Alex P.

Course Advisor

> "Particularly useful when using click to dial and VOIP dialling."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6776724)

YG

Yoni G.

Director of Customer Success

> "Seems like its just not a thing at aircall - also no email reminders that the renewal is coming up - really overall just..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6615329)

JM

Joseph M.

Customer Concierge

> "Authentication and login is is very secured only the user can use their credentials."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838)

HW

Hagard W.

Director

> "worst part of it, we told the account manager that we will try one month first, if good, we will upgrade to pay annually with..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6214503)

YG

Yoel G.

Sales Manager

> "The platform is intuitive, easy to set up, and integrates well with CRMs like Salesforce and HubSpot."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6799402)

AG

Alex G.

CEO

> "Been trying to get a hold of them for 2 weeks since they disconnected a primary business line we purchased through them and no..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4772840)

JM

Joseph M.

Customer Concierge

> "Easy to make outbound and inbound and outbound calls due to the user-friendly interface."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838)

AQ

Anthony Q.

Customer Support Specialist

> "I was constantly having issues with using Aircall."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6726627)

HW

Hagard W.

Director

> "The reason we signup with aircall is that they offer unlimited local to local call minutes with one flat fee, which also..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6214503)

EL

Elliot L.

General Manager

> "I have found the Aircall integration with Intercom quite finicky to use on Chrome in the past."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6015169)

SS

Sophie S.

Operations Manager

> "Overall, Aircall is a great tool which is perfect for larger businesses or ones with multiple teams and departments."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6534726)

TB

Thoma B.

Manager

> "The only other downside is that if you are making a text to a customer and a phone call comes in, it erases your message and..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3503647)

AM

Aleksandra M.

Customer Success Manager

> "It was mostly pleasant, as the sound was crisp, there was an app, and I was able to use it easily even tho I didnt have any..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6554466)

Aman K.

Researcher

> "I might experience occasional call quality issues, limited customization options for call center settings, and occasional..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4604911)

SE

Sean E.

Client Services Manager

> "Integrates well with other software."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6785369)

AB

Amaryllis B.

Enrollment Team Lead

> "The first week we had the service there was an outage that took around 3-4 hrs to get resolved."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4758906)

VR

Verified Reviewer

Owner

> "I love the integration with Aircall and Hubspot to constantly communicate and report on my calls is the key thing for our..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___5076866)

SP

Simon P.

Owner Director

> "Horrible Communication for a premium price"

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6738111)

VE

Victor E.

Operations core

> "This software tool is highly accurate and user-friendly."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7053753)

DB

Daniel B.

CEO

> "If you want to switch to a different provider, they will make you go through hell."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4744699)

Heather T.

online store owner

> "so if you're a remote employee its perfect It .Includes"

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6818792)

JAZ

John Anthony Z.

Customer Care

> "What I didn't like about the Aircall was their login system."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6104322)

JM

Joseph M.

Customer Concierge

> "All features needed are readily available."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838)

TM

Tarique M.

Hiring Associate

> "I deal with different Clients, and the tool has no option to sort the text as it does on calls"

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4410736)

VR

Verified Reviewer

Care Advocate (Inside Sales)

> "It integrates with our existing tech stack and helps sync info between Front and Salesforce."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___5062298)

Vince D.

Owner

> "Everything, especially their billing and customer service."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4744922)

RM

Remco M.

RevOps Specialist

> "Ease of integrating with systems such as HubSpot and Salesforce."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6731537)

HW

Hagard W.

Director

> "we emailed them several times on this issue, but they chose not to reply us."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6214503)

VnC

Verónica C.

SENIOR EXPERT

> "Streamline workflow and boost productivity effortlessly.""

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6247396)

VR

Verified Reviewer

Care Advocate (Inside Sales)

> "Wildly inconsistent connectivity."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___5062298)

LH

Lucien H.

VP of GTM

> "The integration with Hubspot is absolutely crucial."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6298066)

JS

Jessica S.

Customer Experience Manager

> "From a reporting perspective it lags."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___5067954)

LH

Lucien H.

VP of GTM

> "The integration with Hubspot is fantastic."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6298066)

FB

FRANCOIS B.

Digital project

> "Some software bugs"

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6211933)

AQ

Anthony Q.

Customer Support Specialist

> "The Aircall user interface was very simple and pleasing to look at."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6726627)

CL

Cory L.

CEO

> "Nothing they said was true, they just say it to have you sign a contract."

[See full review](https://www.capterra.com/p/184709/Aircall/#GetApp___4815906)

MMnM

Mario Martín M.

Banking - Treasury & Capital Market. Team Leader

> "I appreciate Aircall's ability to keep calls in the cloud, as well as its various options for quickly returning and tracking..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3447300)

LS

Lijana S.

Team Lead

> "The only feature I am missing is more flexibility on recordings. As my team works using the same phone number, there is no..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___2845381)

VR

Verified Reviewer

Liveops Supervisor

> "The coaching was one of the best features of Aircall, as an administrator you could jump into any ongoing call and give tips..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3458904)

KG

Kelly G.

Sales and Marketing Coordinator

> "Customer service was not very helpful."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4773084)

MMnM

Mario Martín M.

Banking - Treasury & Capital Market. Team Leader

> "Aircall helps us to streamline our call center operations, reduce the amount of time we spend on administrative tasks, and..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3447300)

QU

Quentin U.

AE

> "The pricing has gone crazy, they used to be affordable, or at least on par with other software and out of the blue, they..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4477986)

LnW

Laurène W.

Head of Customer Success

> "We started using it with a 3-person team and still plan on using it for 30+ people. Both our Sales and Customer Success teams..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4582966)

Ram V.

Senior Account Executive

> "Prospects have complained that they see a local number from a different country when we make calls to them."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3915074)

KH

Kelly H.

Customer Success Manager

> "Easy to use, seems to be a good connection."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6833753)

TM

Tarique M.

Hiring Associate

> "The message section is not at all helpful in sorting the text."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4410736)

JM

Joseph M.

Customer Concierge

> "It is also very easy to use."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838)

PL

Pierluigi L.

BDM

> "The app on the iphone sometimes crashes and cause conflict with other apps."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3452101)

VR

Verified Reviewer

Software Engineer

> "Its features like creating toll-free numbers, introducing voicemail (that helped me create automated greetings, and take..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4548369)

CC

Caitlin C.

Marketing

> "Unlike Aircall, where we had to submit a ticket for every single call that had an issue, and the response we got everytime was..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3133506)

JM

Joseph M.

Customer Concierge

> "Aircall is very easy to use and is very user friendly."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838)

LAC

Luis Adel C.

Project Manager

> "They tried to force us to pay a forced year of the product, even though we never signed for this."

[See full review](https://www.capterra.com/p/184709/Aircall/#SoftwareAdvice___4125101)

Aman K.

Researcher

> "Its advanced call center features and integration with other business tools are frequently mentioned as strengths. While some..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4604911)

KC

Kassandra C.

Administrative Officer

> "There are still glitches with the mobile app."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4563707)

VP

Victoria P.

Business partner

> "The user-friendly interface and seamless call routing have made a noticeable impact on our productivity."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6096337)

HW

Hagard W.

Director

> "Very disappointed with their services, will NEVER use again"

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6214503)

SL

Shannon L.

Customer Operations Manager

> "The analytics dashboard is great, has a lot of insights and really helps us as a company hone in on certain problem areas to..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4573785)

RP

Ria P.

CX Rep

> "As modern as everything is using plug in headphones is not a very great option, especially when you are using a new Macbook..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___2821700)

Aman K.

Researcher

> "In general, Aircall is viewed as a dependable and efficient phone system that can assist businesses in enhancing their..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4604911)

Sergi M.

Techinal Program Manager

> "Is a bit expensive if you compare to a normal phone network"

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4608849)

RD

Rahul D.

CRM & Digital campaign manager

> "It's really well organized call center platform, had capability to handle any type of customer service"

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4973774)

RP

Ria P.

CX Rep

> "Anytime you try to use AirPods it creates a weird robotic sound for your voice and makes phone calls impossible."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___2821700)

[View Reviews](https://www.capterra.com/p/184709/Aircall/reviews/)

## User interface

[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)

4.43 (248)

4.23 (458)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Ooma Office

24/50

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automated Attendant
-   Automatic Call Distribution
-   Callback Scheduling
-   Call Center Management
-   Call Conferencing
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Collaboration Tools
-   Communication Management
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customizable Caller ID
-   Customizable Reports
-   Employee Directory
-   Fax Management
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Mobile Access
-   Monitoring
-   Multi-Channel Communication
-   PBX
-   Predictive Dialer
-   Purchasing & Receiving
-   Queue Management
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Monitoring
-   Real-Time Reporting
-   Reporting & Statistics
-   SMS Messaging

[See all features](https://www.capterra.com/p/174109/Ooma-Office/#features)

Aircall

Top features

45/50

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automated Attendant
-   Automatic Call Distribution
-   Callback Scheduling
-   Call Center Management
-   Call Conferencing
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Collaboration Tools
-   Communication Management
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customizable Caller ID
-   Customizable Reports
-   Employee Directory
-   Fax Management
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Mobile Access
-   Monitoring
-   Multi-Channel Communication
-   PBX
-   Predictive Dialer
-   Purchasing & Receiving
-   Queue Management
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Monitoring
-   Real-Time Reporting
-   Reporting & Statistics
-   SMS Messaging

[See all features](https://www.capterra.com/p/184709/Aircall/#features)

### Recognition

No recognitions have been awarded to Ooma Office

No recognitions have been awarded to Aircall

### Deployment & support

Ooma Office

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Aircall

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Ooma Office

-   By Ooma
-   Located in United States
-   Founded in 2004

Aircall

-   By Aircall
-   Located in United States
-   Founded in 2014

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