--- title: "Compare Ooma Office vs 8x8 Work 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Ooma Office and 8x8 Work based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/174109-187525/Ooma-Office-vs-Virtual-Office" page_type: "comparison" language: "en" --- # Ooma Office vs 8x8 Work Features and Cost Comparison Last updated September 22nd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Ooma Office8x8 Work2/4 selected [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)[4.4 (248)](https://www.capterra.com/p/174109/Ooma-Office/reviews/) [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.1 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/) [## Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)[4.4 (248)](https://www.capterra.com/p/174109/Ooma-Office/reviews/) Starting Price $19.95/month Value-for-Money 4.5 Functionality 4.4 Ease of Use 4.5 Customer Service 4.4 Reviews Sentiment Based on [248 reviews](#user-reviews) Positive 220 Neutral 12 Negative 16 [## 8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.1 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/) Starting Price $24.00/month Value-for-Money 3.9 Functionality 4.1 Ease of Use 4.1 Customer Service 3.7 Reviews Sentiment Based on [309 reviews](#user-reviews) Positive 238 Neutral 42 Negative 29 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Unitel Voice 4.6 (66) * * * Starting Price $9.99 Flat Rate,Per Month Free Trial Free Version * * * User rating 92% of reviewers rated it above 4 stars * * * ### Ultatel Cloud Business Phone System 4.7 (41) * * * Starting Price $18.00 Per User,Per Month Free Trial Free Version * * * User rating 95% of reviewers rated it above 4 stars * * * ### 3CX 4.4 (468) * * * Starting Price $350.00 Flat Rate,Per Year Free Trial Free Version * * * User rating 88% of reviewers rated it above 4 stars * * * Highest Rated ### OnSIP 4.7 (78) * * * Starting Price $18.95 Per User,Per Month Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 3,282 reviews from business phone systems software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 81%Fit High performer Feature ratings Call Routing 4.5 Mobile Access 4.5 Call Transfer 4.6 Alerts/Notifications 4.4 Call Recording 4.1 78%Fit Feature ratings Call Routing 4.2 Mobile Access 4.5 Call Transfer 4.2 Alerts/Notifications 4.5 Call Recording 3.9 User satisfaction User satisfaction 4.4 User reviews[248](https://www.capterra.com/p/174109/Ooma-Office/reviews/) Ease of use 4.5 Functionality 4.4 Value for money 4.5 Customer support 4.4 User satisfaction 4.1 User reviews[309](https://www.capterra.com/p/187525/Virtual-Office/reviews/) Ease of use 4.1 Functionality 4.1 Value for money 3.9 Customer support 3.7 Price starts from Price starts from $19.95Per User, Per Month - Free version - Free trial Price starts from $24Per User, Per Month - Free version - Free trial Best for Best for Ooma Office is a flexible AI integrated cloud solution suitable for businesses of all sizes and industries. Best for Trusted by Over 2 Million Users. Industry Leading Cloud Communication Platform. Flexible for Any Business. Seamless Integration. ## User reviews Pros & cons VR Verified Reviewer Insurance Account Executive > "Some competitors like Kixie, Dialpad, and RingCentral offer better CRM integrations, more polished..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___7156006) KR Kirk R. Owner > "We were not able to access voicemails left by patients, patients with emergency troubles on top of..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___6826013) VR Verified Reviewer Insurance Account Executive > "The call quality was consistently good, and the setup process for a virtual office phone system was..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___7156006) LK Lia K. Practice Manager > "Our previous phone system was down for almost two weeks with no solution in site, and Ooma came to..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___7094996) VR Verified Reviewer President > "The features are pretty customizeable as well." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___7089017) AG Aaron G. Senior Partner > "Ooma issued me a phone number that I requested how I wanted my company name to show on caller ID and..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6288751) VR Verified Reviewer Owner > "They are good to work with when setting it up and asking about features. But," [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___7099237) CD Chris D. Owner > "Some calls I was unable to hear the other person on the line when they were local and on a hardline." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6702720) ND Nathan D. Property manager > "It’s about half price of our prior provider. And, it is very intuitive to set up those who know how..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6495873) CD Chris D. Owner > "Further, the lack of usable internet on their platform was a short term challenge." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6702720) Allen E. President > "I love how Ooma will integrate with my Google Contacts, call recording is crucial and voicemail to..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6218261) TG Tom G. Travel consultant > "Voicemail doesn't always record or transcribe properly" [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6541875) WD Whitney D. CEO > "Over I was very pleased with Ooma office and features that I received and also being able to have the..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134410) CD Chris D. Owner > "The quality of the calls was not always very consistent." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6702720) SS Sohrab S. Dentist > "The price is great and you can customize the features you need." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6506726) TP Tim P. Owner > "There is an option to use the cell signal but it does not differentiate the app ring and the cell..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134158) Allen E. President > "Best of all is he phone app so you can make and receive calls and texts ont he go." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6218261) SS Stephanie S. President > "This is less a concern with Ooma than our internet provider" [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6537560) ND Nathan D. Property manager > "Their sales team was very persistent and informative." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6495873) KR Kirk R. Owner > "We lost business as we never had working phones." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___6826013) GC George C. Agent > "Abundant features at a very affordable price - high quality calls and great support in the rare case..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6141327) CF C F. Lawyer > "Apps dont always show live red numbers of unread messages, texts, calls, voicemails" [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134145) SS Susan S. CEO > "The menu option and ease of changing our office availability/hours is super." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6140964) DH Dee H. Agent > "So, if I am not using all of the features (according to their email - which I kept), then I should..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___5059306) SS Susan S. CEO > "We are also excited about the mobility of the set up - we are changing our office and we just take it..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6140964) Keith W. Owner > "Ongoing issues with access and notification on my mobile phone." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134141) DB David B. CEO > "The outage was fixed in less than an hour so did not impact us much. " [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6150036) VW Vincent W. Owner > "Two things. When a call comes in, the call display only shows me the first and last name from my..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4884013) BW Brian W. Partner > "Mobile phone integration has been valuable." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134271) JD Julie D. manager > "My only issue is when I change phones it is hard to get them running from the last one." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6149855) AD Allie D. Office Manager > "Ooma Office is so easy to set up and use - that even I, the most inexperienced phone user, was able..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6149634) DH Dee H. Agent > "Within a few days of the trial period, I realized Ooma was not for me - even after downloading and..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___5059306) LG Lisa G. Assistant Executive Director > "Easy to use and manage system for remote working environment for small staff." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6142187) AG Aaron G. Senior Partner > "They billed me twice for the first month which i wouldn't have noticed if I wasn't having other..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6288751) JV Jesse V. Principal Advisor > "Text messaging, desktop app, recording features are so simple to use" [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6145458) KR Kirk R. Owner > "As a small business it was horrible." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___6826013) YM Yasmir M. Office Manager > "Phone service awesome, clear no static with phone serives" [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6114748) AG Aaron G. Senior Partner > "They sent the wrong phone of a much lessor value and utility." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6288751) AF Anthony F. owner > "Ooma VOIP has been more efficient and reliable compared to cable" [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134040) JD Julie D. manager > "when the internet is down phones are down." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6149855) SL Stephanie L. Program Coordinator > "We could also grow when we added new people." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6140928) AG Aaron G. Senior Partner > "Blaming the issues on everything else instead of taking ownership of the issue. " [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6288751) JM John M. President > "It is a great service for those who need a landline." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6149794) AG Aaron G. Senior Partner > "The representatives constantly telling lies instead of fixing issues." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6288751) HM Henry M. office supervisor > "easy to use and can be used on cell, computer and physical phone" [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6151254) RB ROBERT B. Owner > "Sometime I here echos or get a bad connection." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6145582) SC Sam C. Owner > "The monthly cost is cheap compared to the other options in the market and easy to use" [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6145555) JB Jake B. Director > "Their all lack many features." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6143007) JD Julie D. manager > "The price when I was starting new was affordable" [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6149855) MM Miranda M. Administrator > "It's challenging to find customer support, and they often walk us through how to restart it, and when..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4410865) RL Ryan L. Office Associate > "Auto Attendant makes it easy for callers to get to the department they are trying to reach via..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4372432) TM Thomas M. CEO > "The customer service is horrible." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6153741) VP Vicki P. Office Manager > "I very rarely have to be put on hold and they are always friendly, patient and very helpful! " [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6149715) RF Raquel F. Sales Lead Associate > "We had to switch to another software since we couldn't fix the bugs and errors." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4913917) SL Stephanie L. Program Coordinator > "It is a great product and was easy for even our tech challenged people to use." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6140928) GC George C. Agent > "It is hard to think of something I don’t like … because there isn’t anything." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6141327) VW Vincent W. Owner > "I also like that they have both mobile and desktop apps, as I am choosing to use only the desktop..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4884013) VW Vincent W. Owner > "So they're trying, but the bad thing is that all the customer service agents are incompetent. " [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4884013) WE Wayne E. Systems Analyst > "Extremely satisfied with the service, features, and price." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134005) MM Miranda M. Administrator > "It is unreliable and flaky. " [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4410865) CT Chelsea T. Practice Manager > "Faxes though email and texting through desktop is probably the biggest plus for us." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4809377) Rick Z. Deputy Chief > "I have an acount but have not actually started using it a my primary business line because getting..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___3232466) RS Rohin S. Chiropractor > "Setup and functionality are great." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6145521) AH Amy H. Owner > "It would ring every time I started my car. And it caused issues with it not ringing on the business..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___3104341) SB Scott B. President > "The phone system is clear with zero issues when connecting with my customers." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4354512) MW Matthew W. Owner/Photographer > "I also was unable to make my after hours business voicemail greeting work the way it did on..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___3030617) TS Thang S. Technical Recruiter > "Over all , I loved using Ooma Office , proper trail of text messages, you can track the time & date..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___3573923) MM Megan M. Marketing Coordinator > "The set up was not as customizable as we had been promised in the sales pitch." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___3537612) SC Scott C. Agent > "I have been with them for three years and will never switch away from them." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6140927) MM Megan M. Marketing Coordinator > "The phones themselves had hardly any features and not many lines." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___3537612) KL Keith L. Account Manager > "Good app - easy to change some features instantly" [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6145436) RL Ryan L. Office Associate > "I can honestly say I have yet found a feature of this software that I dislike. " [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4372432) SK Sangita K. President and CEO > "It is very affordable, user friendly with great service." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134028) JT Jagjit T. President > "I really wished that ooma had faster customer service, sometimes having to wait to long." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___3263931) JA Jolene A. Owner > "Great support when I needed it." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6140941) JP JASON P. OWNER > "The call quality of VoIP is not on par with landline, (but could be subject to my internet..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___2721737) Keith W. Owner > "As a long-time, happy Ooma home user, I expected better." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134141) JF Jessa F. Director > "It can drop calls once in a while and sometimes the VOIP call quality isn't the best." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___2520021) DC Dior C. Principal > "Customer service is good!" [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6145321) Jennifer A. Chief Experience Curator > "They require you to use their router and pay additional fees for installation and rental. " [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___2498802) Keith W. Owner > "As a long-time, happy Ooma home user, I expected better." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134141) GC George C. Agent > "It is hard to think of something I don’t like … because there isn’t anything." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6141327) DP David P. Owner > "Ease of use, accessibility from anywhere." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6141117) MM Miranda M. Administrator > "It is unreliable and flaky. " [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4410865) VR Verified Reviewer Insurance Account Executive > "Some competitors like Kixie, Dialpad, and RingCentral offer better CRM integrations, more polished..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___7156006) RC Ryan C. director > "reliability and stability issues that require power cycle and restarts" [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___2595393) Allen E. President > "I love how Ooma will integrate with my Google Contacts, call recording is crucial and voicemail to..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6218261) MB Matt B. Owner > "One of the pieces of equipment was broken" [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___2785679) BW Brian W. Partner > "Mobile phone integration has been valuable." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134271) TM Thomas M. CEO > "The customer service is horrible." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6153741) CN Chet N. Executive Director > "We have saved a lot of money and at the same time have been able to add a lot of features and..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___3119505) VW Vincent W. Owner > "So they're trying, but the bad thing is that all the customer service agents are incompetent. " [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4884013) AF Anthony F. owner > "Ooma VOIP has been more efficient and reliable compared to cable" [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134040) JT Jagjit T. President > "I really wished that ooma had faster customer service, sometimes having to wait to long." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___3263931) SL Stephanie L. Program Coordinator > "It is a great product and was easy for even our tech challenged people to use." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6140928) DS Daniel S. Owner > "Customer service is a little bit lacking." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___2529181) [View Reviews](https://www.capterra.com/p/174109/Ooma-Office/reviews/) VR Verified Reviewer Sales > "In my experience the floating mini-view is useful for desktop users and helps when navigating other..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___7048075) BB Britta B. Senior Marketing Coordinator > "I frequently miss calls due to no notification popping up (I am sure this is a setting I need to..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6592645) SR Stephanie R. HR Manager > "I am able to easily make UK and international calls with great quality audio." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6659292) VR Verified Reviewer Sales > "Lag times on calls affects customer experience." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___7048075) TD Tony D. IT tech > "Good 8x8 for mobile devices and laptops apps" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6511757) JS Joshua S. Director of Information System > "Calls were constantly mixed up, they do not have a queue, they can not facilitate even the easiest..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639) SC Samuel C. IT helpdesk administrator > "All the tools and features are available for you to configure." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6507925) JS Joshua S. Director of Information System > "Their customer support is impossible to talk to and the only way to get anything taken care of is..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639) TS Tom S. President > "Powerful functionality, ability to change configurations without having to call/chat with 8x8. " [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6488607) SD Samantha D. Director of HR & Operations > "A week later they shut them off again and told me that I had to pay the whole year off even though..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5039191) TA Thomas A. Insurance agent > "It mostly works, it does remind me, and i enjoy the ability to set exact times for the reminder." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6427284) DL Debi L. Assistant Director Aging Programs > "Lately, the loss of the SMS texting has been a blow to our client communication. " [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421430) ZH Zach H. Operations Manager > "I enjoy being able to quickly look up recordings, navigate routings of the calls and the ability to..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3932534) HX Hillary X. CEO > "The most difficult thing about 8x8 is the fact that we cannot text groups." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437622) CL Cris L. Owner > "I haven't had the experience with another vendor to compare but 8x8 has been ideal for my small..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6429449) HO Howard O. Managing Partner > "When we cancelled our service, they admitted they owed us over $9000.00, but have refused to refund..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5027303) TD Tony D. IT tech > "Admin console are easy to use, self explained, layout good organized" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6511757) LS Luis S. Helpdesk Support Technician II > "I guess when you get a new line and it's not working properly but contacting support it gets..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6206695) ND Natasha D. Therapist > "being able to text and call, in addition to being able to transfer calls to other extensions, very..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6433796) JB Jennifer B. Collections Specialist and IT > "Sale Representatives not knowing they are not able to offer credits for products we declined." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6429413) TB Thomas B. IT Specialist > "Provides a simple interface for IM, SMS, and phone calls" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421431) SD Samantha D. Director of HR & Operations > "Horribly unreliable, inconsistent and no one is responding to our emails." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5039191) MS Michelle S. Accounting Manager > "The admin area was a bit hard to setup the users and phones, but Customer Service was VERY helpful." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437899) LH Laurie H. Contract Attorney > "Sometimes have problems with calls not going through or dropping" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6449462) MC Matthew C. Helpdesk Support II > "I just watched the training video, so i have not had the opportunity to use it. But I do like the..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6447241) TS Tom S. President > "Website/app organization is not straightforward, and can be difficult to find what you are looking..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6488607) EB Emma B. recruitment consultant > "great service so easy to use both mobile and laptop" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6650330) DL Debi L. Assistant Director Aging Programs > "It has taken weeks to set up the "campaign" and we are still not functional. " [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421430) Jisselle B. Managing Director > "x8 software is relatively easy to use, although it can be a bit clunky at times. If you're looking..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6001799) HO Howard O. Managing Partner > "Their service team was not able to fix our technical issues. " [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5027303) NW Nick W. Sales > "Pretty easy to learn and lots of options." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6731463) SD Samantha D. Director of HR & Operations > "They couldn't take my payment over the phone and it was an absolute joke." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5039191) MS Michelle S. General Manager > "Every experience was smooth and efficient." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6635661) AC Andrea C. Controller > "I don't like the voicemail feature." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437791) SF Sarah F. CEO > "It was easy to install and easy to begin using immediately." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6572230) AI Angie I. IT Support > "The application has its bugs, sometimes." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6083417) JS Joshua S. Director of Information System > "The only reason I was able to save my job was my documentation." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639) LP Laura P. Principal, CFO > "Poor interface with Outlook." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6210218) BL Branden L. IT Manager > "The ease of which to configure the system and users- It is so much easier to configure than a..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6491398) CL Cris L. Owner > "Poor acknowledgment or reading the requests when entered." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6429449) MY Maria Y. Sales Manager > "We can set up easy conference calls with our team" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437498) LP Laura P. Principal, CFO > "The inconsistent performance is frustrating. " [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6210218) LH Laurie H. Contract Attorney > "Fairly easy to navigate and keep track of calls" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6449462) MC Matthew C. Helpdesk Support II > "I am not sure if this is going to cost more to use / implement." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6447241) SZ Sinisa Z. Technology Manager > "It is highly user-friendly for both regular users and administrators." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6165775) LP Laura P. Principal, CFO > "Poor call quality. " [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6210218) AV Andrew V. SE > "Great price point and even better customer service." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421389) ZH Zach H. Operations Manager > "With the 8x8 mobile version I am not able to see the caller ID." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3932534) VR Verified Reviewer Managing Partner > "x8 is standard, reliable telephone service for small business. " [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4474433) JS Joshua S. Director of Information System > "Literally almost cost me my job." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639) AI Angie I. IT Support > "Highly recommended for seamless communication!" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6083417) JS Joshua S. Director of Information System > "The support is impossible to deal with." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639) BD Basilio D. Consultant > "The call quality is consistently incredibly good." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6208287) Thomas F. System Engineer > "When working with the sales rep when initially purchasing this plan we were told several things..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4037438) MY Maria Y. Sales Manager > "Great features great support team./" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437498) AT Alan T. Service Director > "Limited analytics, no ala carte options to add countries to calling plans, limited productivity..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3489645) LS Luis S. Helpdesk Support Technician II > "The ease of use for the users and how it easy it is to setup." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6206695) NM Ndara M. SEEK Coordinator > "Often when I try to end a call if I click on the notification that displays sometimes it takes me..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3811289) DW Darren W. Systems Administrator > "It was very easy to setup and configure-" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6424244) SG Shelby G. QA & Environmental Manager > "The call transfer was not straight forward unless you were trained to do so." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4871733) AV Andrew V. SE > "Very easy to use." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421389) DM Daniela M. Industrial and Business Administrator > "I do not like that this platform is not mobile friendly, while working in the real estate industry..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2816527) AM Abdou M. IT Systems Administrator > "It's also very easy to configure and to use" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421502) Jim R. President > "It's not as intuitive to copy/paste out of the chat sessions and I find it difficult to archive a" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3262608) ZH Zach H. Operations Manager > "x8 has a great amount of features that are very helpful for my day to day." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3932534) RL Rustam L. owner of the company > "I have purchased three devices from this company, but I couldn't fix it to 8&8 hone number." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3266842) VR Verified Reviewer Operations Manager > "I like how easy it is to use daily... it is very user friendly in most days and it was not hard to..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4344615) ZP Zarik P. Owner > "Sometimes the Mobile phone system app does not work properly." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3262660) DM Daniela M. Industrial and Business Administrator > "My favorite part is the value it brings to all CRM platforms by adding a direct contact service, it..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2816527) CS Chirag S. CITO > "Their fax feature appeared to be bolted on to their unified platform and couldn't handle a large..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2688052) VR Verified Reviewer Finance and Accounting Lead > "The best feature is the call recording for QA management purposes, it allows you to both load and..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2793419) Jim R. President > "chat, though I may just not know how to do it as it's not something I do regularly." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3262608) VR Verified Reviewer Premium Support > "It's incredibly great and simple to use to construct call flows." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4426261) RL Rustam L. owner of the company > "Futhermore team have insructed me for 2 hours but no results ." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3266842) FH Frank H. VP > "The seamless integration between the VOIP handsets and mobile app has been great." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3262502) JW John W. Operations Coordinator > "We changed phone providers due to a dissatisfaction with poor support resources and difficulty with..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2669965) Jim R. President > "The relatively rich chat feature, screen sharing, and ease of transferring a call or meeting" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3262608) JC John C. RN > "Relies solely on internet, so if you do not have a reliable connection, it will not be a good..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2960722) JG Jackie G. Recruiting > "Love how I can text to phone numbers from my computer." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3274473) CF Connie F. Legal Analyst > "Also, if app on computer desktop is not open then you don’t get chat messages or in coming calls." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2965702) VR Verified Reviewer Sales > "In my experience the floating mini-view is useful for desktop users and helps when navigating other..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___7048075) TS Tom S. President > "Website/app organization is not straightforward, and can be difficult to find what you are looking..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6488607) LH Laurie H. Contract Attorney > "Fairly easy to navigate and keep track of calls" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6449462) LP Laura P. Principal, CFO > "Poor interface with Outlook." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6210218) VR Verified Reviewer Operations Manager > "I like how easy it is to use daily... it is very user friendly in most days and it was not hard to..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4344615) JS Joshua S. Director of Information System > "The support is impossible to deal with." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639) NW Nick W. Sales > "Pretty easy to learn and lots of options." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6731463) Thomas F. System Engineer > "When working with the sales rep when initially purchasing this plan we were told several things..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4037438) AV Andrew V. SE > "Very easy to use." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421389) WM Wade M. IT > "x8 support is non-existent. " [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2742288) GR Gerlinda R. Rotational Support > "Get tool and easy to use anywhere you are or need to be." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2400168) CS Chirag S. CITO > "x8 could have had a great sales cycle and they could have had a great shot it but they blew their..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2688052) [View Reviews](https://www.capterra.com/p/187525/Virtual-Office/reviews/) ## User interface [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) 4.43 (248) [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) 4.05 (309) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Ooma Office 24/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendant - Automatic Call Distribution - Callback Scheduling - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Caller ID - Customizable Reports - Employee Directory - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Monitoring - Multi-Channel Communication - PBX - Predictive Dialer - Purchasing & Receiving - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - SMS Messaging [See all features](https://www.capterra.com/p/174109/Ooma-Office/#features) 8x8 Work Top features 48/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendant - Automatic Call Distribution - Callback Scheduling - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Caller ID - Customizable Reports - Employee Directory - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Monitoring - Multi-Channel Communication - PBX - Predictive Dialer - Purchasing & Receiving - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - SMS Messaging [See all features](https://www.capterra.com/p/187525/Virtual-Office/#features) ### Recognition Ooma Office is recognized as a top-rated tool in 3 Capterra Shortlist reports 8x8 Work is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support Ooma Office Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos 8x8 Work Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Ooma Office - By Ooma - Located in United States - Founded in 2004 8x8 Work - By 8x8 - Located in United States - Founded in 1987 ## Popular Comparisons [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)[4.43 (248)](https://www.capterra.com/p/174109/Ooma-Office/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.71 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) $19.95/month Price $29/month 4.4 Features 4.7 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/169627-174109/RingOver-vs-Ooma-Office) [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.05 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.71 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) $24/month Price $29/month 4.1 Features 4.7 4.1 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/169627-187525/RingOver-vs-Virtual-Office) [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)[4.43 (248)](https://www.capterra.com/p/174109/Ooma-Office/reviews/) vs [800.com](https://www.capterra.com/p/208208/800-com/)[4.71 (364)](https://www.capterra.com/p/208208/800-com/reviews/) $19.95/month Price $149/month 4.4 Features 4.6 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/174109-208208/Ooma-Office-vs-800-com) [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.05 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/) vs [800.com](https://www.capterra.com/p/208208/800-com/)[4.71 (364)](https://www.capterra.com/p/208208/800-com/reviews/) $24/month Price $149/month 4.1 Features 4.6 4.1 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/187525-208208/Virtual-Office-vs-800-com) [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)[4.43 (248)](https://www.capterra.com/p/174109/Ooma-Office/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) $19.95/month Price $25/month 4.4 Features 4.5 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/174109-175788/Ooma-Office-vs-Nextiva) [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.05 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) $24/month Price $25/month 4.1 Features 4.5 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/175788-187525/Nextiva-vs-Virtual-Office) [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)[4.43 (248)](https://www.capterra.com/p/174109/Ooma-Office/reviews/) vs [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) $19.95/month Price $30/month 4.4 Features 4.3 4.5 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/174109-242188/Ooma-Office-vs-RingCentral-MVP) [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.05 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/) vs [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) $24/month Price $30/month 4.1 Features 4.3 4.1 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/187525-242188/Virtual-Office-vs-RingCentral-MVP) [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)[4.43 (248)](https://www.capterra.com/p/174109/Ooma-Office/reviews/) vs [3CX](https://www.capterra.com/p/158704/3CX/)[4.39 (468)](https://www.capterra.com/p/158704/3CX/reviews/) $19.95/month Price $350/year 4.4 Features 4.4 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/158704-174109/3CX-vs-Ooma-Office) [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.05 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/) vs [3CX](https://www.capterra.com/p/158704/3CX/)[4.39 (468)](https://www.capterra.com/p/158704/3CX/reviews/) $24/month Price $350/year 4.1 Features 4.4 4.1 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/158704-187525/3CX-vs-Virtual-Office) [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)[4.43 (248)](https://www.capterra.com/p/174109/Ooma-Office/reviews/) vs [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (246)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) $19.95/month Price $10/month 4.4 Features 4.5 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/174109-208535/Ooma-Office-vs-Zoom-Phone) [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.05 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/) vs [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.19 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) $24/month Price $27/month 4.1 Features 4.2 4.1 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/187525-190976/Virtual-Office-vs-Dialpad-Sell)