# Compare Ooma Office vs Dialpad 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Ooma Office and Dialpad based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/174109-190976/Ooma-Office-vs-Dialpad-Sell --- # Ooma Office vs Dialpad Features and Cost Comparison Last updated March 31st, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Ooma OfficeDialpad2/4 selected [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)[4.4 (248)](https://www.capterra.com/p/174109/Ooma-Office/reviews/) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) [## Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)[4.4 (248)](https://www.capterra.com/p/174109/Ooma-Office/reviews/) Starting Price $19.95/month Value-for-Money 4.5 Functionality 4.4 Ease of Use 4.5 Customer Service 4.4 Reviews Sentiment Based on [248 reviews](#user-reviews) Positive 220 Neutral 12 Negative 16 [## Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting Price $27.00/month Value-for-Money 4.1 Functionality 4.2 Ease of Use 4.3 Customer Service 4 Reviews Sentiment Based on [562 reviews](#user-reviews) Positive 459 Neutral 52 Negative 51 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Bitrix24 4.2 (990) * * * Starting Price $69.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 82% of reviewers rated it above 4 stars * * * Highest Rated ### Ultatel Cloud Business Phone System 4.7 (41) * * * Starting Price $18.00 Per User,Per Month Free Trial Free Version * * * User rating 95% of reviewers rated it above 4 stars * * * ### JustCall 4.1 (224) * * * Starting Price $29.00 Per User,Per Month Free Trial Free Version * * * User rating 80% of reviewers rated it above 4 stars * * * ### RingByName 4.6 (69) * * * Starting Price $28.95 Per User,Per Month Free Trial Free Version * * * User rating 91% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,935 reviews from business phone systems software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 81%Fit High performer Feature ratings Call Routing 4.5 Mobile Access 4.5 Call Transfer 4.6 Call Logging 4.3 Alerts/Notifications 4.4 73%Fit Feature ratings Call Routing 3.9 Mobile Access 3.9 Call Transfer 3.3 Call Logging 3.9 Alerts/Notifications 3.6 User satisfaction User satisfaction 4.4 User reviews[248](https://www.capterra.com/p/174109/Ooma-Office/reviews/) Ease of use 4.5 Functionality 4.4 Value for money 4.5 Customer support 4.4 User satisfaction 4.2 User reviews[562](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Ease of use 4.3 Functionality 4.2 Value for money 4.1 Customer support 4.0 Price starts from Price starts from $19.95Per User, Per Month - Free version - Free trial Price starts from $27Per User, Per Month - Free version - Free trial Best for Best for Ooma Office is a flexible cloud solution suitable for businesses of all sizes in industries. Best for Any size sales organization looking to drive rep efficiency and speed up ramp times. ## User reviews Pros & cons VR Verified Reviewer President > "The features are pretty customizeable as well." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___7089017) KR Kirk R. Owner > "We were not able to access voicemails left by patients, patients with emergency troubles on top of that." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___6826013) VR Verified Reviewer Owner > "They are good to work with when setting it up and asking about features. But," [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___7099237) LK Lia K. Practice Manager > "Our previous phone system was down for almost two weeks with no solution in site, and Ooma came to our..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___7094996) ND Nathan D. Property manager > "It’s about half price of our prior provider. And, it is very intuitive to set up those who know how to..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6495873) JV Jordan V. Agent > "It says nowhere on their website that you will be charged $15 to add an extra phone line, nor does it..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___6542757) Allen E. President > "I love how Ooma will integrate with my Google Contacts, call recording is crucial and voicemail to..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6218261) JV Jordan V. Agent > "In my experience I dealt with long wait times to get a hold of anybody and when I did speak to someone..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___6542757) WD Whitney D. CEO > "Over I was very pleased with Ooma office and features that I received and also being able to have the..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134410) AG Aaron G. Senior Partner > "Ooma issued me a phone number that I requested how I wanted my company name to show on caller ID and..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6288751) SS Sohrab S. Dentist > "The price is great and you can customize the features you need." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6506726) JV Jordan V. Agent > "There is no such thing as a free-trial they are offering unless you are okay with paying for the $55 to..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___6542757) JV Jordan V. Agent > "Then Ooma would be a good choice for you just based off the price point." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___6542757) VW Vincent W. Owner > "Two things. When a call comes in, the call display only shows me the first and last name from my..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4884013) Allen E. President > "Best of all is he phone app so you can make and receive calls and texts ont he go." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6218261) CD Chris D. Owner > "Some calls I was unable to hear the other person on the line when they were local and on a hardline." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6702720) ND Nathan D. Property manager > "Their sales team was very persistent and informative." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6495873) CD Chris D. Owner > "Further, the lack of usable internet on their platform was a short term challenge." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6702720) VW Vincent W. Owner > "I also like that they have both mobile and desktop apps, as I am choosing to use only the desktop app. " [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4884013) KR Kirk R. Owner > "We lost business as we never had working phones." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___6826013) GC George C. Agent > "Abundant features at a very affordable price - high quality calls and great support in the rare case..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6141327) TG Tom G. Travel consultant > "Voicemail doesn't always record or transcribe properly" [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6541875) CT Chelsea T. Practice Manager > "Faxes though email and texting through desktop is probably the biggest plus for us." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4809377) CD Chris D. Owner > "The quality of the calls was not always very consistent." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6702720) SS Susan S. CEO > "The menu option and ease of changing our office availability/hours is super." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6140964) TP Tim P. Owner > "There is an option to use the cell signal but it does not differentiate the app ring and the cell phone..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134158) SS Susan S. CEO > "We are also excited about the mobility of the set up - we are changing our office and we just take it..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6140964) SS Stephanie S. President > "This is less a concern with Ooma than our internet provider" [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6537560) TS Thang S. Technical Recruiter > "Over all , I loved using Ooma Office , proper trail of text messages, you can track the time & date of..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___3573923) CF C F. Lawyer > "Apps dont always show live red numbers of unread messages, texts, calls, voicemails" [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134145) DB David B. CEO > "The outage was fixed in less than an hour so did not impact us much. " [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6150036) KR Kirk R. Owner > "As a small business it was horrible." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___6826013) BW Brian W. Partner > "Mobile phone integration has been valuable." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134271) DH Dee H. Agent > "So, if I am not using all of the features (according to their email - which I kept), then I should not..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___5059306) AD Allie D. Office Manager > "Ooma Office is so easy to set up and use - that even I, the most inexperienced phone user, was able to..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6149634) Keith W. Owner > "Ongoing issues with access and notification on my mobile phone." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134141) LG Lisa G. Assistant Executive Director > "Easy to use and manage system for remote working environment for small staff." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6142187) JD Julie D. manager > "My only issue is when I change phones it is hard to get them running from the last one." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6149855) JV Jesse V. Principal Advisor > "Text messaging, desktop app, recording features are so simple to use" [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6145458) RF Raquel F. Sales Lead Associate > "We had to switch to another software since we couldn't fix the bugs and errors." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4913917) YM Yasmir M. Office Manager > "Phone service awesome, clear no static with phone serives" [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6114748) DH Dee H. Agent > "Within a few days of the trial period, I realized Ooma was not for me - even after downloading and..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___5059306) AF Anthony F. owner > "Ooma VOIP has been more efficient and reliable compared to cable" [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134040) AG Aaron G. Senior Partner > "They billed me twice for the first month which i wouldn't have noticed if I wasn't having other issues..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6288751) SL Stephanie L. Program Coordinator > "We could also grow when we added new people." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6140928) AG Aaron G. Senior Partner > "They sent the wrong phone of a much lessor value and utility." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6288751) JM John M. President > "It is a great service for those who need a landline." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6149794) JD Julie D. manager > "when the internet is down phones are down." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6149855) HM Henry M. office supervisor > "easy to use and can be used on cell, computer and physical phone" [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6151254) AG Aaron G. Senior Partner > "Blaming the issues on everything else instead of taking ownership of the issue. " [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6288751) SC Sam C. Owner > "The monthly cost is cheap compared to the other options in the market and easy to use" [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6145555) AG Aaron G. Senior Partner > "The representatives constantly telling lies instead of fixing issues." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6288751) JD Julie D. manager > "The price when I was starting new was affordable" [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6149855) VW Vincent W. Owner > "So they're trying, but the bad thing is that all the customer service agents are incompetent. " [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4884013) RL Ryan L. Office Associate > "Auto Attendant makes it easy for callers to get to the department they are trying to reach via..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4372432) RB ROBERT B. Owner > "Sometime I here echos or get a bad connection." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6145582) VW Vincent W. Owner > "Now that it's finally set up the way I like it, I think I'll be staying with Ooma for a long time." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4884013) JB Jake B. Director > "Their all lack many features." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6143007) VP Vicki P. Office Manager > "I very rarely have to be put on hold and they are always friendly, patient and very helpful! " [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6149715) MM Miranda M. Administrator > "It's challenging to find customer support, and they often walk us through how to restart it, and when..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4410865) SL Stephanie L. Program Coordinator > "It is a great product and was easy for even our tech challenged people to use." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6140928) TM Thomas M. CEO > "The customer service is horrible." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6153741) WE Wayne E. Systems Analyst > "Extremely satisfied with the service, features, and price." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134005) MW Matthew W. Owner/Photographer > "I also was unable to make my after hours business voicemail greeting work the way it did on RingCentral..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#SoftwareAdvice___3030617) RS Rohin S. Chiropractor > "Setup and functionality are great." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6145521) GC George C. Agent > "It is hard to think of something I don’t like … because there isn’t anything." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6141327) SB Scott B. President > "The phone system is clear with zero issues when connecting with my customers." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4354512) MM Megan M. Marketing Coordinator > "The set up was not as customizable as we had been promised in the sales pitch." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___3537612) SC Scott C. Agent > "I have been with them for three years and will never switch away from them." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6140927) MM Megan M. Marketing Coordinator > "The phones themselves had hardly any features and not many lines." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___3537612) RR Rachele R. owner > "The overall use is great, and the price is reasonable. If I ever have questions the response time and..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___3545818) MM Miranda M. Administrator > "It is unreliable and flaky. " [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4410865) KL Keith L. Account Manager > "Good app - easy to change some features instantly" [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6145436) Rick Z. Deputy Chief > "I have an acount but have not actually started using it a my primary business line because getting..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___3232466) SK Sangita K. President and CEO > "It is very affordable, user friendly with great service." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134028) AH Amy H. Owner > "It would ring every time I started my car. And it caused issues with it not ringing on the business..." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___3104341) JA Jolene A. Owner > "Great support when I needed it." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6140941) VR Verified Reviewer Partner > "The app could be better-- it lacks some features, but also may sometimes miss calls" [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___2928466) Keith W. Owner > "As a long-time, happy Ooma home user, I expected better." [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___6134141) RL Ryan L. Office Associate > "I can honestly say I have yet found a feature of this software that I dislike. " [See full review](https://www.capterra.com/p/174109/Ooma-Office/#Capterra___4372432) [View Reviews](https://www.capterra.com/p/174109/Ooma-Office/reviews/) Brian B. Business administrator > "It has a set of tools that brings together several tasks in a single platform, automating processes helps reduce workflows and helps us as a team to..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6488866) OD Olga D. Pharmacist > "Sometimes it's too slow to start dialing a number and other times it doesn't even try to dial for unknown reasons." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7079261) Mary Ellen E. Agent > "The best part of Dialpad is its ease of use, clear audio, and dependable performance during daily work calls." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7066101) MB Matt B. IT Project Management > "Dialpad application will some times freeze up requiring you to manually close the application and restart it to resolve the issue." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6820541) RC Rachel C. Customer Support Lead > "Within the tool, it is so easy to search for previous contacts and at a glance see all interactions we have ever had with specific contacts. As I..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6367648) AL Ariel L. Director of customer support and success > "I would say I would prefer dial pad over that phone system, but there are still many limitations with this phone system related to integration with..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6827682) CD Connie D. Office Manager > "I brought our company into using this SoftWare a few years ago so that we can effectively communicate with our tenants...from maintenance requests, to..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6774112) NF Nathan F. Owner > "SMS stopped working because I didn't click the button that said auto-recharge (why not advise this)?" [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___7086872) JC James C. Customer Success Manager > "I enjoying having a service that integrates both text and voice into a single app, allowing me to communicate in two different manners." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6698833) AL Ariel L. Director of customer support and success > "My overall experience with dial pad is neither negative or positive. If I had to consider the phone system, we were using prior to migrating to dial..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6827682) RS Rebecca S. Business Consultant > "The desktop app is just tricky. If they could resolve the issues of not being able to open on my computer so that I am not constantly on my phone, I..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6874673) KC Katherine C. CFO > "Issues with dropped calls were attributed to our tech/browser despite being told that our tech was appropriate for use with the tool." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7004986) Kalina B. Freelance and Human resources > "Best functions in Dialpad I love would be alerts/notications, accepting and placing calls, and messaging." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6327817) NF Nathan F. Owner > "Issues with getting my account set up correctly to begin with." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___7086872) ID Isaac D. Operations Supervisor > "I liked that Dialpad makes communication simple, with clear call quality and easy integration with other tools." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6879571) EL Elisabeth L. Co-founder > "When we got down to actually buying, these super slick sellers suddenly didn't understand our company and the prices they gave us were completely..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6565471) Brian B. Business administrator > "It helps to have a joint performance with the entire work team and with the help of artificial intelligence all processes are faster and easier to..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6488866) AP Alex P. Owner > "After adding users and then attempting to remove them just three days later, I was informed that I am now obligated to pay for the additional..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6348440) MB Mac B. IM > "Dialpad excels at delivering a consumer-friendly, all-in-one cloud communications platform." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6867466) SM Shauna M. Project Coordinator > "I was quoted $540, but they did not give me any indication that they would add nearly 40% to my monthly fee in taxes and fees, making it actually $750." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6623266) BC Billie C. Marketing Coordinator > "How the software provides accurate transcripts of meetings in real which is a valuable asset." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6459585) JN James N. DIRECTOR > "They then proceeded to tell me the issue was because I didn't correctly check a box on their online portal. But guess what it was checked and I had..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6576052) DL Daniel L. Director, IT > "It is cutting-edge communication platform that combines user-friendly design, cloud-based accessibility, and advanced features to deliver a seamless..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6167581) SR Sheila R. Director of Operations > "Our law firm, which relies on fully functioning phone service, can no longer afford to continue trying to resolve these issues." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6785924) HB Holly B. Resolution specialists > "Everything was synchronized in one platform and easy to click on." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7087593) MB Mac B. IM > "Doesn't integrate with all the tools we use." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6867466) JJ Jimi J. Sales Manager > "Solid dialer with good tools for sales management but there are lower cost options that also do the same thing." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6804817) BC Billie C. Marketing Coordinator > "Setting up the system is complicated and customer service does not respond in a timely manner" [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6459585) KC Katherine C. CFO > "We use this for our entire team & most team members use it on a daily basis." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7004986) AP Alex P. Owner > "The customer service is abysmal; they have no real interest in resolving issues or providing genuine assistance." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6348440) JC James C. Customer Success Manager > "The AI Transcript is very useful, and it helps me recall points of the conversation. " [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6698833) DR Derek R. CMO > "Customer service is very slow and do not remedy problems, they just send you in circles." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6810316) RD Regan D. Customer Care Manager > "For our business VoIP needs, Dialpad is and has always been awesome." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6773996) SS Sheena S. CEO > "It won’t actually record your calls even if you click the the option in advanced settings because you have to figure out how to reach them for them to..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___4884093) VR Verified Reviewer Director of Patient Experience > "Overall, I'm highly satisfied that even if I am not in the country, I can receive and make calls using a reliable phone number created by dialpad for..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6085936) SR Sheila R. Director of Operations > "For nearly 12 weeks now, we have experienced numerous technical issues with our phone service." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6785924) PS Prateek S. CEO > "Dialpad's interface is user-friendly, and their call quality is generally reliable." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6539798) JS Joshua S. VP Global Sales > "The onboarding was terrible, months delayed (despite paying from the date of the contract being signed) and very little correspondence due to Dialpad..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5034150) DF David F. CSM > "Dialpad does everything we need to do, especially from an outbound sales perspective and call recordings." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4966592) KP Kevin P. CEO > "This lack of ownership is frustrating and undermines the overall customer experience." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6794574) Noime T. Customer Success Manager > "I also like that you are able to record your call and even if you forget to record the call, it can automatically translate your call into a written..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3888796) CQ Carrie Q. Owner > "They were still building it out, which they billed us an extra $1,000 and took another 2 months before they had the chat bot ready for us to even look..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6221297) DKS Denese Kyle S. Executive Assistant > "I also love that we are able to receive data/analytics report from Dialpad on my email and we see who are our top agents and we also have an option to..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4527307) MF Matt F. COO > "It's almost like every user has to manage their own callback queue, but person A doesn't get notified that person B has already called them back and..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___4963997) VR Verified Reviewer Facilities Specialist > "The setup was quick and easy." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6820612) Isaac J. CEO > "I requested cancellation (which they force you to do through customer service) and was shocked to find they didn't process it. Upon contacting them..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#GetApp___6148308) KM Karly M. Compliance Consultant > "I think I can speak for both myself and my team when I say Dialpad was an excellent addition to our tools we use everyday to be productive and..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6234641) SP Stuart P. Owner > "Now it fails at least 90% of the time. And for a company that claims to have great AI, when you call for customer service you have to identify..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5090293) KP Karan P. Business Development Representative > "The tool enables us to better connect with the prospects we are having a conversation with, and the nudges presented to us while having the..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4148446) AP Alex P. Owner > "Dialpad is not worth the headache and the hidden costs." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6348440) JM Juan M. Operations Supervisor > "It's a great app for calls and multi calls, also works as chat." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6087465) SM Shauna M. Project Coordinator > "They misrepresent available features." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6623266) KM Karly M. Compliance Consultant > "The AI technology paired with the user friendly designed and functions make my life so much easier." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6234641) RR Ryan R. Owner > "Lack of integrations." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814) Kalina B. Freelance and Human resources > "Customer support is even great." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6327817) Robert B. CEO > "This was not advertised. When I ported my existing 1-800 number over to them, they would not allow me to receive incoming calls until I purchased..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4753876) SP Stuart P. Owner > "It 'seemed' like an affordable option for call recording." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5090293) PD Paul D. Director of Telecommunications > "You can call it not researching the product fully. " [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6610571) MR Mike R. Staffing Lead > "I love the simplicity and ease of use that makes using Dialpad easier than using a normal landline office phone." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6023364) SS Sheena S. CEO > "Amazing how whatsapp and facebook and instagram doesn’t have this issue. Yet here I am paying $100/month (more than my own Verizon cell service) just..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___4884093) TG Tom G. Managing Director > "Users generally find it user-friendly with reliable call quality and integrations." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___5037765) DR Derek R. CMO > "Refund has not been given." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6810316) DKS Denese Kyle S. Executive Assistant > "As someone whose english is not her first language, I really appreciate the live transcription and option to replay/review call for recording and..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4527307) CQ Carrie Q. Owner > "We tried sending faxes for several weeks and then realized none were going through. When we reached out to Dialpad they said "oh yeah, that's a known..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6221297) GL Graham L. Director > "Interface is slick compared to the previous product we used" [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6174043) AR Adrian R. Operations Manager > "We have reduced our sales team and they have been completely inflexible with the terms of the contract, even if we suggested exchanging the call..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4237725) Rick K. Owner > "Love the mobile app and the ability to make and receive calls over cellular and WiFi." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3665710) RR Ryan R. Owner > "Poor call quality." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814) MB Michael B. Founder > "I liked the voicemail transcription." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6159520) TG Tom G. Managing Director > "Customer service was unresponsive, lacked follow-through, and the procedures for cancellation were unnecessarily complicated." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___5037765) JA Jennifer A. Designer > "way calling, transferring of calls, and getting scripted messages while away from the office allows me to be out and about doing business without..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3474650) Isaac J. CEO > "Outside of that I stopped using the service quite quickly, but they never honored my cancellation request and took hundreds of dollars from me." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#GetApp___6148308) Elizabeth K H. Director of Relationships > "It is easy to set up, change, and add to. When the key word is said or texted the reminder will come right up reducing dead air and keeping the..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3790952) TG Tracey G. Operations Manager > "Poor customer service - no response from them" [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6361419) Elizabeth K H. Director of Relationships > "The scripting pop up reminders based on keywords is amazing. " [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3790952) RR Ryan R. Owner > "Predatory financial practices." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814) KM Katie M. Administrative Assistant > "I love how simple it is to set up a quick conference call." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6294034) SP Stuart P. Owner > "In other words, our price isn't really our price because that isn't enough to cover costs, so we will add on a fee. " [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5090293) MW Matthew W. Home Inspector > "I love that I can simply add a phone number to my existing devices where I can receive and respond to calls and texts for my business." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3474647) GL Graham L. Director > "Now our business isnt as big and we're trying to reduce licenses back down to 20 and they continue to charge for 50 - I genuinely thought this was a..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6174043) [View Reviews](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) ## User interface [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) 4.43 (248) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) 4.18 (562) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Ooma Office 24/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendant - Automatic Call Distribution - Callback Scheduling - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Caller ID - Customizable Reports - Employee Directory - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Monitoring - Multi-Channel Communication - PBX - Predictive Dialer - Purchasing & Receiving - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - SMS Messaging [See all features](https://www.capterra.com/p/174109/Ooma-Office/#features) Dialpad Top features 34/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendant - Automatic Call Distribution - Callback Scheduling - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Caller ID - Customizable Reports - Employee Directory - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Monitoring - Multi-Channel Communication - PBX - Predictive Dialer - Purchasing & Receiving - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - SMS Messaging [See all features](https://www.capterra.com/p/190976/Dialpad-Sell/#features) ### Recognition Ooma Office is recognized as a top-rated tool in 3 Capterra Shortlist reports Dialpad is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Ooma Office Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Dialpad Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Ooma Office - By Ooma - Located in United States - Founded in 2004 Dialpad - By Dialpad - Located in United States - Founded in 2011 ## Popular Comparisons [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)[4.43 (248)](https://www.capterra.com/p/174109/Ooma-Office/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (870)](https://www.capterra.com/p/169627/RingOver/reviews/) $19.95/month Price $29/month 4.4 Features 4.6 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/169627-174109/RingOver-vs-Ooma-Office) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.18 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (870)](https://www.capterra.com/p/169627/RingOver/reviews/) $27/month Price $29/month 4.2 Features 4.6 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/169627-190976/RingOver-vs-Dialpad-Sell) [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)[4.43 (248)](https://www.capterra.com/p/174109/Ooma-Office/reviews/) vs [800.com](https://www.capterra.com/p/208208/800-com/)[4.71 (330)](https://www.capterra.com/p/208208/800-com/reviews/) $19.95/month Price $149/month 4.4 Features 4.6 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/174109-208208/Ooma-Office-vs-800-com) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.18 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) vs [800.com](https://www.capterra.com/p/208208/800-com/)[4.71 (330)](https://www.capterra.com/p/208208/800-com/reviews/) $27/month Price $149/month 4.2 Features 4.6 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/190976-208208/Dialpad-Sell-vs-800-com) [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)[4.43 (248)](https://www.capterra.com/p/174109/Ooma-Office/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/) $19.95/month Price $25/month 4.4 Features 4.6 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/174109-175788/Ooma-Office-vs-Nextiva) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.18 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/) $27/month Price $25/month 4.2 Features 4.6 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/175788-190976/Nextiva-vs-Dialpad-Sell) [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)[4.43 (248)](https://www.capterra.com/p/174109/Ooma-Office/reviews/) vs [3CX](https://www.capterra.com/p/158704/3CX/)[4.40 (465)](https://www.capterra.com/p/158704/3CX/reviews/) $19.95/month Price $350/year 4.4 Features 4.4 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/158704-174109/3CX-vs-Ooma-Office) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.18 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) vs [3CX](https://www.capterra.com/p/158704/3CX/)[4.40 (465)](https://www.capterra.com/p/158704/3CX/reviews/) $27/month Price $350/year 4.2 Features 4.4 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/158704-190976/3CX-vs-Dialpad-Sell) [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)[4.43 (248)](https://www.capterra.com/p/174109/Ooma-Office/reviews/) vs [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,203)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) $19.95/month Price $30/month 4.4 Features 4.3 4.5 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/174109-242188/Ooma-Office-vs-RingCentral-MVP) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.18 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) vs [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,203)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) $27/month Price $30/month 4.2 Features 4.3 4.3 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/190976-242188/Dialpad-Sell-vs-RingCentral-MVP) [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)[4.43 (248)](https://www.capterra.com/p/174109/Ooma-Office/reviews/) vs [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.05 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/) $19.95/month Price $24/month 4.4 Features 4.1 4.5 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/174109-187525/Ooma-Office-vs-Virtual-Office) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.18 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) vs [JustCall](https://www.capterra.com/p/157853/JustCall/)[4.12 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) $27/month Price $29/month 4.2 Features 4.1 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/157853-190976/JustCall-vs-Dialpad-Sell)