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Ooma Office vs Acefone: Which is a better fit?

Updated on November 24th, 2024
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 2,864 reviews from VoIP users.
% Fit
Missing features
Feature ratings
Online Voice Transmission
4.5
Mobile Access
4.6
Call Routing
4.5
Voice Mail
NA
Call Recording
4.1
% Fit
High performer
Feature ratings
Online Voice Transmission
4.7
Mobile Access
4.6
Call Routing
4.4
Voice Mail
4.4
Call Recording
4.7
User satisfaction
4.5
User reviews243
Ease of use
4.5
Functionality
4.5
Value for money
4.6
Customer support
4.4
4.7
User reviews132
Ease of use
4.6
Functionality
4.6
Value for money
4.7
Customer support
4.7
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Ooma Office is a flexible cloud solution suitable for businesses of all sizes in industries.

We serve Small, Medium and Large enterprises for all their telephony needs and specialize in powerful integrations along with bespoke solutions as per the business requirements.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-1451a8a8-4600-4c01-d8c4-08d9776ed041
Joshua B
Research Content Writer
5.0

Joshua B.: My name is Josh. I am a private tutor and a freelance writer and editor, and I gave Ooma Office five stars. For more reviews like this click below. Before I was using Ooma office I was basically just using my cell phone, which as a private tutor, that's problematic because I don't want students to have my cell phone number. So it was really nice to have a professional phone line that parents could call. They could have a nice professional voice recording that gave them all kinds of menu options. It directed them where they needed to go and usually gave them enough information that some of them didn't even have to talk to me. They could just go book online and it was just really, really convenient. And I chose Ooma office because I did some research and just looking at their branding, their image, and the reviews that I saw about them. They had the best quality of phone calls. They had no interruptions. Pretty much every single thing that I needed for my business was checked off in terms of having a virtual secretary there to answer the cell phone. [inaudible 00:01:08] answered the phone. Having different options that the clients could choose from and then just very clear, consistent quality of the phone calls. And it was better than anything else that I had looked at. It was just very professional from the beginning. Getting started with Ooma office was super easy for me and that's coming from someone who's not good at technology or phone systems or internet at all, but literally all I had to do was just plug it in. The phone was wireless. The whole system was wireless. It worked in my office, it works at home. It worked on my cell phone and it was literally within minutes and the entire thing worked. It was just ... It was so unbelievably easy that I thought it was too good to be true to be honest. For anyone that's going to get Ooma office, I would say even if you are a sole proprietor or just one individual like myself, it's still super useful because you can give so much information to clients by using the virtual receptionist feature. And that really lets the clients know basic information like your address, your hours, how they can book an appointment online. So having those options for them upfront is definitely something that I would take advantage of because it also gives you a really professional image. So that, and there's so many other features as well that you can just explore on your own or with their customer service. And they're really helpful, 24/7 they will help you out to understand all those features and put them into good use.

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User interface
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1 Video
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5 screenshots
264770
3 screenshots

Ooma Office

15/44
  • Activity Dashboard
  • Activity Tracking
  • API
  • Auto-Dialer
  • Automatic Call Distribution
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Queues
  • Call Reporting
  • Call Screening
  • Call Tracking
  • Computer Telephony Integration
  • Contact Database
  • CRM
  • Customizable Reports
  • Fax Management
  • Interaction Tracking
  • Live Chat
  • Online Voice Transmission
  • Queue Management
  • Real-Time Analytics
  • Real-Time Monitoring
  • Reporting & Statistics
  • SIP Trunking
  • Third-Party Integrations
  • Unified Communications
  • Voice Mail
  • Voicemail Transcription
  • Access Controls/Permissions
  • Alerts/Notifications
  • Call Center Management
  • Caller ID
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Transfer
  • Chat/Messaging
  • Contact Management
  • IVR
  • Mobile Access
  • Multi-Channel Communication
  • SMS Messaging
  • Video Conferencing
See All features
Hide VoIP Software Features -

Acefone

Top Features
43/44
Show VoIP Software Features +

Acefone

  • Best Value VoIP
    Software (2023)
  • Best Value VoIP
    Software (2022)
Ooma Office
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Acefone
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Ooma Office
  • By Ooma
  • Located in United States
  • Founded in 2004
Acefone
  • By Acefone
  • Located in United Kingdom
  • Founded in 2019
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