# Compare PDQ Deploy & Inventory vs JIRA Service Management 2026 | Capterra > Unsure of what to choose? Check Capterra to compare PDQ Deploy & Inventory and JIRA Service Management based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/174535-227102/PDQ-Deploy-vs-JIRA-Service-Management --- # PDQ Deploy & Inventory vs JIRA Service Management Features and Cost Comparison Last updated May 12th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: PDQ Deploy & InventoryJIRA Service Management2/4 selected [PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[4.8 (341)](https://www.capterra.com/p/174535/PDQ-Deploy/reviews/) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.5 (768)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) [## PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[4.8 (341)](https://www.capterra.com/p/174535/PDQ-Deploy/reviews/) Starting Price $1650.00/year Value-for-Money 4.8 Functionality 4.7 Ease of Use 4.7 Customer Service 4.8 Reviews Sentiment Based on [341 reviews](#user-reviews) Positive 338 Neutral 3 Negative 0 [## JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.5 (768)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting Price $20.00/month Value-for-Money 4.3 Functionality 4.5 Ease of Use 4.2 Customer Service 4.3 Reviews Sentiment Based on [768 reviews](#user-reviews) Positive 704 Neutral 49 Negative 15 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 5,346 reviews from it management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 64%Fit Missing features Feature ratings Patch Management 4.7 Server Monitoring NA Security Tools NA Real-Time Monitoring 4.8 Remote Access/Control 4.3 \--%Fit Missing features Feature ratings Patch Management 4.3 Server Monitoring NA Security Tools NA Real-Time Monitoring 4.5 Remote Access/Control NA User satisfaction User satisfaction 4.8 User reviews[341](https://www.capterra.com/p/174535/PDQ-Deploy/reviews/) Ease of use 4.7 Functionality 4.7 Value for money 4.8 Customer support 4.8 User satisfaction 4.5 User reviews[768](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Ease of use 4.2 Functionality 4.5 Value for money 4.3 Customer support 4.3 Price starts from Price starts from $1650Other, Per Year - Free version - Free trial Price starts from $20Per User, Per Month - Free version - Free trial Best for Best for By sysadmins, for sysadmins. Designed for small, medium, and large businesses in any industry managing on-prem/VPN-connected endpoints — whether you manage 50 machines or 10,000. Best for Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations. ## User reviews Pros & cons BT Benjamin T. Systemadministrator > "Automated Deployments, Scheduling and dynamic collections help us as a team reduce manual work on a large number of devices - that helps our efficiency!" [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___7112212) BT Benjamin T. Systemadministrator > "Managing Remote Devices outside the Network can be hard compared to more cloud based platforms." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___7112212) JC Justin C. IT Manager > "The two tools work together to make maintaining a large network of computers so much easier and more efficient. " [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___6563701) JC Justin C. IT Manager > "Initially, understanding the logic within the data gathering/scan profiles and custom reporting was difficult. " [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___6563701) FG Francesca G. ICT Director > "It has been a smooth ride on asset tracking and management with this tool which has resulted in reduced cost of asset replacement due to loss or wear..." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___6288704) BH Brooke H. Technical Support Specialist I > "I don't like how difficult it is to add multiple PCs to an inventory collection or deploymwnt." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___6745372) MH Marc H. Sr. IT Systems Engineer > "The hardest port of using PDQ is teaching HD staff all of the powerful things that can be accomplished with the combination of Inventory and Deploy." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4918870) Harry S. Systems & Digital Marketing Administrator > "We previously had issues deploying software to a wide range of users due to needing to manually remote onto user machines and installing the software,..." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4370257) MH Marc H. Sr. IT Systems Engineer > "A big piece from the management side is being able to quickly true-up or massive Microsoft E5 licensing and pricing. " [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4918870) BH Brian H. System Administrator > "With a lot of our employee's working from home during and now after the pandemic, one short-coming of the software is that there is a complete lack of..." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4348145) LD Ludovic D. Responsable Technique > "I first tested PDQ Deploy in Free version, and you could already do so much for software deployment that I decided to buy it, so with the new features,..." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4379871) JS Joshua S. System Administrator > "The only problems I've really run into is the speed that you're able to scan large scale organizations with a lot of VPN users." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4593763) Harry S. Systems & Digital Marketing Administrator > "The ability to deploy software through to our users internally has been so easy to do, also allowing additional parameters to make it a silent install..." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4370257) SW Stephen W. Senior Systems Administrator > "The new icons are weird and there are some bugs in pdq deploy that get updates stuck and they just sit in the list forever." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4352031) NC Nick C. Senior SecOps Engineer > "They also allowed management of common third-party apps with auto-updating, scheduling of deployments, and many other awesome tools." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4347794) JM John M. Information Technology Manager > "In between re-imaging, key utility programs would regularly become out of date, negatively impacting patrons usage of the computers." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4491437) DH Daniel H. IT Manager > "The deployment process is easy and very effective." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___7011677) NE Nick E. IT Admin > "There is logging built in, and maybe this is to my own fault of not configurating the software correctly, but I want to see steps and messages both for..." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4356647) PC Perry C. Systems Engineer > "A great management tool for our organization." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___6339632) JF James F. System Engineer > "I really have not had time to learn all of the features of your products. But that is not on PDQ." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4980313) DN Devlin N. Sysadmin > "Rapid deployment of large software installations or configuration changes to hundreds of workstations in minutesExtremely detailed workstation..." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4348596) GT Garan T. Senior Desktop Support Engineer > "I don't like how vague some of the error messages can be on deployment when it fails but these are usually Windows errors that PDQ is simply feeding..." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4380425) JA Jeremy A. Lead Systems Engineeer > "Highly customizable to fit our business needs. When paired with PDQ Inventory, we're able to target specific groups of endpoints based on certain..." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4351721) BM Bobby M. Senior Systems Engineer - IT > "The only con I can think of is that I get hit with a lot of hits on my Vulnerability scans for Microsoft Office products. " [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4743957) FG Francesca G. ICT Director > "The ripple effect is inventory management which has been made easy and efficient using PDQ Deploy & Inventory." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___6288704) AO Andrew O. IT manager > "Local IT (global company) used PDQ for software deployment as the SCCM admin never got it working for a long time." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4418186) TB Thomas B. IT Technician > "A huge assistance for me on a day to day basis, I use it to help build new deployments (as we do not have the budget for a costly imaging solution)." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4352044) DF Donny F. CIO > "Can't manage remote devices at user's home that's not on the LAN/WAN (corporate network)." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4350260) JM John M. Information Technology Manager > "The included Package Library is a fantastic added value to the program providing prepared and tested packages for installing/updating most of the..." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4491437) LN Luke N. Senior Network Engineer > "Building a lot of collections, especially nested ones, gets very cumbersome and slows down the software considerably." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___3652024) CP Chris P. IT Director > "I love being able to easily have PDQ integrate into my AD/DC environment and be able to inventory all of the workstations in my various offices. " [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4348970) JF James F. System Engineer > "The previous admins had purchased but no one knew how to use it." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4980313) FA Fede A. Sysadmin > "Super powerfull tool to install programs and patch computers without bothering users." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4803911) BCW Boon Chen W. IT Engineer > "Lack of OS deployment and Windows Update scan and patching similar to WSUS." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4382526) CM Craig M. Sr. Systems Administrator > "It is easy to setup something like monthly patching using the packages that PDQ maintains and updates have it auto update these packages on your system..." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4352364) JF James F. System Engineer > "The overall system was in a neglected state." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4980313) DW Duncan W. IT Manager > "Love the preconfigured Collections that lets us know about which most common applications are out of date, and then we can literally right-click and..." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4347858) LH Luke H. IT Manager > "No real issues other than difficulty deploying some Intuit and Thompson Reuters softwares, which is the fault them not PDQ." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4348019) MK Maksims K. Helpdesk > "Most of all, we use PDQ deployment, easy way to deploy software and patches." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4939031) JA Jay A. Director of Information Systems > "Package creation can be a bit tedious but I'm new at package building so it may just be my inexperience." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4169376) MK Maksims K. Helpdesk > "PDQ deployment is good for script automation, easy to set up any scheduled task to meet your requirements." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4939031) TD Tom D. IT and Network Manager > "We had some issues with billing but these were mostly down to our UK credit card paying dollars." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4358197) VR Verified Reviewer Problem Setter > "Best thing is that it is very easy to use and guides us with the maps of printers and deployment of updated softwares." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___6018767) SM Shannon M. IT Assistant > "Also, sometimes it can be tedious to set up the deployment queue, but I suppose that's the price for such a powerful in-depth tool." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4348152) JS Joshua S. System Administrator > "I will also enjoy the ability to use multiple compound statements, without limitation in order to drill down and find devices that meet whatever..." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4593763) BR Bob R. Assoc Director - Global Server > "The biggest pain point is that it does not support Linux servers." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4380917) DN Devlin N. Sysadmin > "PDQ Deploy allows us to scale our desktop management exponentially, and is much easier to set up and use than SCCM (if you also have Inventory, which..." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4348596) TN Timothy N. System Engineer > "We currently do not have the option to add linux servers." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4381464) JM Jakub M. Senior Service Desk Administrator > "All patches, updates and upgrades are resolved very quickly and in addition your support is very fast and friendly." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4898750) LN Luke N. Senior Network Engineer > "Some aspects of building reports and collections are not intuitive." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___3652024) SD Steve D. Director - Information Security > "Standard packages are excellent and the ability to script very complex installs (including Oracle developer tools) is far better than other far more..." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4350608) AL Anthony L. Network Engineer > "Sometimes the AD integration function causes me issues." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4347779) JB Jamie B. IT DIrector > "As stated above, this has made my monthly patching much easier and also allowed me to auto patch more apps than just Windows updates." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4390868) BB Ben B. IT Coordinator > "When a package fails the failure code is normally not very helpful." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4348339) SC Sergio C. Senior Information Security Analyst > "I'm on the security side and our new IT manager brought in manage Engine which is good, but PDQ is better so I fought to keep PDQ and we actually still..." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4349330) BZ Boris Z. Sr. Serve rAdmin > "Does not have an agent, some scans take a while over a bad connection" [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4776186) Paul P. On-Premise and Cloud Infrastructure Manager > "it's simple to use!" [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___6420432) HZ Hristo Z. IT manager > "It's a little bit complicated and unclear to troubleshoot error messages" [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4379330) MD Marie D. IT-Manager > "This is major game changer and big thank you to PDQ that they invested into security by supporting LAPS.- 3rd Party + Microsoft Update Library- Easy..." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4348386) RF Roger F. IT Manager > "Don't have an option right now for work from home pc's." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4386266) JF James F. System Engineer > "I retired WSUS because I can do all that it does and more with PDQ." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4980313) YP Yannick P. Dr sc. tech. > "PDQ Deploy does not allow you to really track the deployement history and the state of your IT infrastructure." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___3310738) TD Tim D. Application Support > "It make the process very easy and stress free, the ability to time your deployments and see at a click of the mouse which machines were missed was..." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4355980) DL Dannielle L. Director of Technology > "Pricing seems inconsistent with the offers that are available at different times." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4348306) LH Luke H. IT Manager > "I use this software to do deployments to my 50 or so workstations, all of which have been completed without issue." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4348019) Norma Estela R. Content Creator > "It is sometimes difficult to control with off-network systems or by using a VPN; on the other hand, the error messages that are displayed are not clear..." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___3145922) ZC Zach C. Sr Systems Engineer > "The ability to use the catalog features while also being able to use more complex application deployments makes admin life easier." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4380869) PW Phillip W. Systems Administrator > "Say you want to run a number on commands on a number of servers you cannot get a combined report of the output of all the commands." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___3455582) VR Verified Reviewer IT Director > "The sowtware updates automatically 3rd party software and helps us manage our updates and deployments" [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4381045) AO Andrew O. IT manager > "When SCCM failed, and the admin was unable to resolve issues." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4418186) BD Bryan D. IT Support > "It is so intuitive that after watching a 30 minute video from youtube (love the channel btw) a brand new user will be able to deploy software and run..." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___3580980) DN Devlin N. Sysadmin > "Generating reports can be a bit confusing at times." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4348596) SS Steven S. System Administrator II > "PDQ connect has a lot of promise, which will allow us to deploy apps that are not connected to our network." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4353343) MD Marie D. IT-Manager > "Windows Release Upgrades not supported" [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4348386) RH Robert H. IT Manager > "PDQ Deploy and Inventory are one of the absolute best if you have only Windows based end machines in your network. " [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___3534536) BI Brett I. Technology Director > "Even when users are using a VPN to connect to our network remotely, deployments still don't work (probably something on our end)." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___2957235) LC Luis C. IT Manager > "When you dont have Enterprise budget, PDQ will provide all of the necessary tools to make like easy for sys admins." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4347927) JL Joey L. Endpoint Secutiry > "Sometimes the error messages I get back are very genric." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4380566) TD Tom D. IT and Network Manager > "PDQ allows us to roll out and update software packages quickly and effectively." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4358197) AA Amer A. IT Admin > "For its current benefits and pricing points, I don't have anything that I wouldn't like about it." [See full review](https://www.capterra.com/p/174535/PDQ-Deploy/#Capterra___4381328) [View Reviews](https://www.capterra.com/p/174535/PDQ-Deploy/reviews/) BT Benjamin T. Systemadministrator > "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7143024) AP Adam P. Managing consultant > "The main drawback for me was the complexity that comes with its flexibility. While the customisation options are powerful, they can make the..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7051744) EW Emma W. Marketing Manager > "What I really like about Jira is the ability to create multiple boards for different teams, which keeps workstreams clearly organized and easy..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822) DG Damian G. CTO > "Due to specific usage in company im missing a feature of sth like saving specifics tickets in kind of folder just to me or tags for better..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7112861) RK Raul K. Group Director of Technology > "It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the whole..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7037998) EW Emma W. Marketing Manager > "One challenge I’ve experienced with Jira is that, as a ticket submitter, it can be difficult to easily find and keep track of all the requests..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822) KP Katrina P. IT Analyst > "It has a lot of tools like Scrum and Kanban boards, backlogs, and customizable workflows" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7049569) SR Shilpa R. QA > "Unable to create folders or sub folders within the test cycles like how we can create for test cases in the repository" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7026090) ES Elias S. Marketing Coordinator > "I like how Jira Service Management streamlines project management, support tickets, prioritization, and SLA tracking in one efficient workflow." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7005112) AR Arti R. Software engineer > "The interface feels cluttered at times, and customization options can be complex." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138966) BL Bruno L. Consultant > "It allows to easily create assets and manage portfolios, even for starters in the teams." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138561) MG Mike G. Member of Technical Staff > "Sometimes moving item and assigning it to different sprint from a service request is not the most convenient." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7077044) VR Verified Reviewer Junior Software Engineer > "We can set up a new portal in minutes for every new project and easily tie the tickets to our internal Jira Software projects keeping internal..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6329273) VR Verified Reviewer Talent Development Program Manager > "Complexity begets complications sometimes… As a project admin, at times I would be overwhelmed with all of the optionality!" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7125515) FH Freda H. VP Sr. Manager Operations Technology > "Overall JIRA service management allows increase in production, a service orientated infrastructure emerged while the company continued to..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6667712) Hameeda T. Technical Analyst > "Some advanced features are hard to configure without technical knowledge and the interface can feel cluttered" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7113498) HN Harshad N. Technical Support Expert > "Jira service management is one of the effective tools for managing and tracking the product's internal progress and reports based on bugs,..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6703913) EW Emma W. Marketing Manager > "They don’t always appear in my recent items, which makes visibility and follow-up more time-consuming than it should be." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822) KP Katrina P. IT Analyst > "It allows for easy project management and helps to identify bugs/issues." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7049569) AR Arti R. Software engineer > "Jira Service Management can be a bit overwhelming at first, with a steep learning curve for new users." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138966) AM Antti M. Product Owner > "In no time you can set up a basic customer support flow, and with time you can get highly automated customer support flows." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6828649) VR Verified Reviewer Sales Manager > "The interface feels complex and not very intuitive, which can slow down day-to-day use." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7143131) EAJ Esami Allan J. Web Developer > "My favorite feature about Jira Service Management is automation which streamline the entire workflow ,improving efficiency." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6856000) JaK Jarosław K. Director of Support Services > "This product is also rarely able to cover your scenarios to the full unless you have an engineer ready to create 3rd party applications or..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6711708) Eric T. Director, Digital Transformation > "As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7086242) EW Evelyn W. IT Assistant > "Permission layers and admin tabs are confusing, automation rules need many clicks, and no quick auto-close after few days" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6803804) Swathi J. Software Developer > "It helps me customize workflows and automate repetitive tasks, improving the overall team efficiency." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6844026) VR Verified Reviewer Consultant > "Perhaps too many customization options break peoples back." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6888015) FH Freda H. VP Sr. Manager Operations Technology > "Teams created and developed workflows with out of the box capabilities provided Intergrations of apps that prove to be necessary to achieve..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6667712) DM David M. Director, Human Resources > "It's very difficult to be the "administrator" and look at current tickets for your teams/staff and how many were completed, in-progress, etc." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6784296) RM Robert M. Cybersecurity Engineer > "Provide great dashboards and reports that gives data needed for decision making about service operations .Its" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6862158) Swathi J. Software Developer > "Pricing is getting expensive, and reporting is flexible but can be unintuitive without add-ons." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6844026) AP Adam P. Managing consultant > "how well it brought structure and visibility to complex service workflows." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7051744) HH Houcem H. CISO > "The biggest downside is that customization, while powerful, can be overly complex for non-technical users." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6622104) VR Verified Reviewer IT Operations > "We like the admin portal and how it ties in with other Jira products such as Trello." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7129749) MP Mario P. QA Engineer > "The user interface is not as intuitive as I’d like, and some tasks take more clicks than necessary." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6622705) RR Richard R. IT Manager > "Overall as a starting point, it worked, but the group as a whole needed a more elaborate solution with a focus on more detailed reporting for..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6846976) AM Antti M. Product Owner > "The Atlassian products don’t have that Atlassian-feel anymore to be honest." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6828649) PS Paola S. product designer > "the most awesome about JIra Service Management is the design and the clarity of section of timing and scalable map of projects" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6744026) CS Carlos S. Quality Engineer > "The lack of possibility to integrate with sharepoint domain." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6474886) LN Luciano N. Senior Film Technician > "Really good and easy, ticketing is good and being able to allocate work & comments are helpful over long periods of time" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7109408) NR NehA R. QA Manager > "Sometimes, Jira shows loading issues when opening attachments" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6673404) RM Robert M. Cybersecurity Engineer > "Offer robust features that helps to improve the customer experience and reduces workload on customer support team." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6862158) AM Alex M. IT Service Manager > "Compared to the other Atlassian products this is on the much more expensive side as you require more-and-more agents." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6441994) VR Verified Reviewer Sr People Ops > "Overall, It's a good experience and teams definitely need a platform to receive their tickets and distribute workload among members. Although..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7041624) AP Amitabh P. Technical support engineer > "Little bit complicated platform with excessive options." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6577373) Eric T. Director, Digital Transformation > "Being able to tie KBs to the customer interface is extremely helpful." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7086242) Naveen C. Senior Technical Manager > "Pricing is a bit concern for businesses with limited budgets." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6640468) Edward K. App Integrations Specialist > "The product can be configured in many different ways to support your requirements, and it's good value for small teams." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7004161) MM Madilyn M. Senior Research Associate > "There is a lot going on with different boards, timelines, and tickets so it can be easy to lose track of everything and for things to be..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6118182) MG Mike G. Member of Technical Staff > "You can easily create and assign IT service request." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7077044) HN Harshad N. Technical Support Expert > "Extremely costly for small organizations to buy and manage." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6703913) JM Jessica M. Customer Service > "The automation features and customizable workflows have streamlined our processes and improved our response times significantly." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6646556) NT Nathan T. Network Infrastructure Manager > "It's very difficult to setup requires alot of time and effort and the software is not userfriendly so if you're implenting for a team that..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4873006) JH Julio H. It analyst > "Reliable tool for handling IT service requests and incidents. Once you get past the initial setup, it’s very efficient and helps improve..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6665532) Sugam P. Project Manager > "It feels extremely slow because there are so many repeating, mainly identical empty fields that must be filled out repeatedly." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5054864) KS Katie S. Operations Manager > "I think if they had a quick start guide for collaborative inbox, it would be a great tool for small businesses." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6881662) GM Gilberto M. Technical Product Manager > "The setup interface is clunky and unintuitive at times, for all the benefits of being a part of the Atlassian environment, it suffers from the..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___3681639) MJ Michael J. Digital Marketer > "Native integration with Jira Software is a big plus for dev-related issues." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6819276) Mike S. IT Especialist > "Despite its many advantages, JIRA Service Management can be complex and difficult for new users to learn." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4793217) Marko S. Director > "I have managed to segment everything, from IT aspects to our forecasting aspects in no time." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7006258) DS Dayley S. Web Developer > "There’s always an issue when adding bulleted lists! When starting a paragraph underneath it always seems to indent it." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4928971) AF Adrian F. CTO > "The customizable workflows and powerful search functionality make it a must-have for IT teams." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6481012) Mark H. Senior Administrator > "Features in the cloud version are sometimes spotty, and guidance is inconsistent." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4813140) JaK Jarosław K. Director of Support Services > "The framework is flexible and allows it to be modified or extended through the application of 3rd party scripts or plugins." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6711708) FJ Frank J. Network Architect > "Some working flow is not flexsible for me， not sure whether it is a configuration issue or not？" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6141330) AH Aaron H. Sales and Inventory Analyst > "The platform can scale from small teams to large enterprises, making it suitable for organizations of various sizes." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6551147) KB Kirstin B. VP Content Strategy > "I have yet to meet a system that we cannot integrate into our jira instance." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5001509) JH Julio H. It analyst > "The customizable workflows and automation features save a lot of time and help keep everything organized." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6665532) TT Terry T. IT asset manager > "The out of box feature in this module was not useful for my purposes." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6082284) AP Amitabh P. Technical support engineer > "It is extremely helpful product to know the developement and bugs related progress and to keep track on all the ongoing information." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6577373) KB Kirstin B. VP Content Strategy > "Setting up the workflow design is a little overwhelming for a novice user." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5001509) PA Peter A. IT Asset,Configuration Manager, Service Catalog and Knowledge Manager > "I like the fact that you pick a ticket and find all related tickets or related dependency services being affected by the incidence raised." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6584366) FV Filippo V. CTO > "It is very difficult to set up." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6796996) CF Carlos F. Endpoint System Administrator > "With the seamless tools imbedded in the program, it has enhance our productively and user communication." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6496603) EW Evelyn W. IT Assistant > "But learning part is rough." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6803804) LP Lucas P. Senior Software Engineer > "Powerful project tracking: it provides an extensive range of tools and features to effectively manage software development projects, including..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4961179) MF MARITZA F. BILLER > "SOME TIMES WE CAN NOT TO CONNECT TO THE SUPPORT" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6104781) AM Aditya M. QA Lead > "its workflow management - easy transition from one state to another .access management - restricting users from updating or configuring boards..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5026412) YS Yuval S. IR Analyst > "The colors are boring, they can add more life to it." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6118822) [View Reviews](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) ## User interface [PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/) 4.80 (341) 4.47 (768) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Tracking 150 Important AI Copilot 120 Important PDQ Deploy & Inventory 13/37 - Access Controls/Permissions - Activity Tracking - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Audit Trail - Capacity Management - Compliance Management - Configuration Management - Dashboard - Data Import/Export - Event Logs - Generative AI - Incident Management - Issue Auditing - IT Asset Management - IT Asset Tracking - IT Reporting - Knowledge Management - License Management - Maintenance Scheduling - Patch Management - Personalization and Recommendation - Process/Workflow Automation - Real-Time Monitoring - Real-Time Notifications - Remote Access/Control - Remote Monitoring & Management - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Single Sign On - Task Management - Third-Party Integrations - Ticket Management [See all features](https://www.capterra.com/p/174535/PDQ-Deploy/#features) JIRA Service Management Top features 25/37 - Access Controls/Permissions - Activity Tracking - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Audit Trail - Capacity Management - Compliance Management - Configuration Management - Dashboard - Data Import/Export - Event Logs - Generative AI - Incident Management - Issue Auditing - IT Asset Management - IT Asset Tracking - IT Reporting - Knowledge Management - License Management - Maintenance Scheduling - Patch Management - Personalization and Recommendation - Process/Workflow Automation - Real-Time Monitoring - Real-Time Notifications - Remote Access/Control - Remote Monitoring & Management - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Single Sign On - Task Management - Third-Party Integrations - Ticket Management [See all features](https://www.capterra.com/p/227102/JIRA-Service-Management/#features) ### Recognition PDQ Deploy & Inventory Best Value IT ManagementSoftware (2024)  JIRA Service Management is recognized as a top-rated tool in 5 Capterra Shortlist reports ### Deployment & support PDQ Deploy & Inventory Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos JIRA Service Management Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details PDQ Deploy & Inventory - By PDQ - Located in United States - Founded in JIRA Service Management - By Atlassian - Located in United States - Founded in 2013 ## Popular Comparisons [PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[4.80 (341)](https://www.capterra.com/p/174535/PDQ-Deploy/reviews/) vs [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.62 (1,627)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) $1650/year Price $795/year 4.7 Features 4.6 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/170018-174535/ManageEngine-Desktop-Central-vs-PDQ-Deploy) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (768)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) $20/month Price Contact vendor for pricing 4.5 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/180609-227102/Action1-RMM-vs-JIRA-Service-Management) [PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[4.80 (341)](https://www.capterra.com/p/174535/PDQ-Deploy/reviews/) vs [Iru](https://www.capterra.com/p/181954/Iru/)[4.87 (480)](https://www.capterra.com/p/181954/Iru/reviews/) $1650/year Price Contact vendor for pricing 4.7 Features 4.6 4.7 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/174535-181954/PDQ-Deploy-vs-Iru) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (768)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (695)](https://www.capterra.com/p/132997/Freshservice/reviews/) $20/month Price $19/month 4.5 Features 4.3 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-227102/Freshservice-vs-JIRA-Service-Management) [PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[4.80 (341)](https://www.capterra.com/p/174535/PDQ-Deploy/reviews/) vs [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) $1650/year Price Contact vendor for pricing 4.7 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/174535-180609/PDQ-Deploy-vs-Action1-RMM) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (768)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $20/month Price R$35/month 4.5 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/202528-227102/Milvus-vs-JIRA-Service-Management) [PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[4.80 (341)](https://www.capterra.com/p/174535/PDQ-Deploy/reviews/) vs [N-central](https://www.capterra.com/p/13803/N-central/)[4.16 (251)](https://www.capterra.com/p/13803/N-central/reviews/) $1650/year Price $1.75 4.7 Features 4.2 4.7 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/13803-174535/N-central-vs-PDQ-Deploy) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (768)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Wrike](https://www.capterra.com/p/76113/Wrike/)[4.37 (2,984)](https://www.capterra.com/p/76113/Wrike/reviews/) $20/month Price $10/month 4.5 Features 4.3 4.2 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/76113-227102/Wrike-vs-JIRA-Service-Management) [PDQ Deploy & 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