GlossGenius vs Insight: Which is a better fit?

Barbette B

Salon Pro Coaching for Stylist

The Gloss Genius community is wonderful and the support on their platform is amazing - especially for any of your customer service needs pertaining to the app.

Make sure there are no fraudulent charges that shows up. Recently, they asked me to verify my account, after I sent all the information to them.

My clients LOVE using it and there’s nothing better than those to serve being the ones who ENJOY the experience from booking to checking them out after a service has been completed.

I have noticed that I received a series of charges on my business bank account. Three of them so far, I stopped payments on all three before it went through.

I love the ease of use for my clients. I also love the reports and analysis that I can run to help inform my marketing strategy and what things I can change.

If you go through their terms of service, they mention that members cannot file a class action lawsuit against them. Now why would they ever have that in their terms of service.

I love how user friendly this software is. I love how I can integrate my work calendar to my personal calendar.

Hard for clients to find without a referral link.

Definitely do your research, there are much better salon software brands out there. So happy we finally made the move and saved money with so much more that benefits us and our clients.

Difficult to use, difficult to learn, terrible customer support, very little training or assistance with set-up. Lots of reports, however, most of them are pretty useless.

It is very reliable and the customer service is excellent. I use the cloud version with online booking being one of the many benefits.

What I am most upset about was them turning off my program when I tried to call not once but twice to make a payment with them.

The customer support and sales staff have been fantastic. Incredibly nice and patient as I got the system up and going, and they've continued to be helpful as I tweak things here and there.

The reports were confusing, more so than any other software I've used.

I love the ease of reports and download to quickbooks for simplified bookkeeping process. The online booking is excellent for customer convenience and retention.

I was very scared to get a new system in the shop. But after it was all set up and working for about six months.