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GlossGenius is built for beauty & wellness businesses of all kinds, including: salons, spas, hair stylists, barbers, nail artists, lash techs, estheticians, massage therapists, makeup artists, & more.
Businesses who book appointments, keep client records, take payments, manage inventory, market to their customers, and want to report on areas such as client retention, productivity, and goals.
I have been with Gloss Genius for 2 years and have loved the continual growth and expansion of the sight. Very easy to use and customer support is great.
Make sure there are no fraudulent charges that shows up. Recently, they asked me to verify my account, after I sent all the information to them.
I love the ease of use for my clients. I also love the reports and analysis that I can run to help inform my marketing strategy and what things I can change.
I have noticed that I received a series of charges on my business bank account. Three of them so far, I stopped payments on all three before it went through.
M truly impressed with GlossGenius because I’m a girly girl and the beautiful templates and user friendly website matches with my new brand. Soft, feminine, elegant and here to serve my clients.
If you go through their terms of service, they mention that members cannot file a class action lawsuit against them. Now why would they ever have that in their terms of service.
My clients LOVE using it and there’s nothing better than those to serve being the ones who ENJOY the experience from booking to checking them out after a service has been completed.
Hard for clients to find without a referral link.
We've used STX since 1989 or 1990 so I have a great understanding of the software and the company. The software looks great, it's easy to use and the few features that it includes, work great.
The money we had to spend to switch to STX I believe we already have gotten back just because of no pop-up windows, no error messages or tech support wait times.
There is a feature that shows you whether the placement of an appointment is going to be best for the stylist. Great reporting systems and easy to understand.
The lack of evolving with the newer features that are out there.
The tech support has always been amazing (I spent long phone calls with Brenda!) I have never had any glitchy software or viruses. It has always been super easy to teach new staff members.
That it crashed and when it did you have no way of seeing the books. Also it is difficult to set up open ports for accessing the hub when not on site.
I love that the software allows you to plan a pleasurable experience for your clients.
Running specific reports are sometimes tricky. Also, cash in/out to balance is a bit confusing as well.
Prioritize real-user-identified key features according to your needs to find your best fit.
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