# Compare commercetools vs Salesforce Commerce Cloud 2026 | Capterra > Unsure of what to choose? Check Capterra to compare commercetools and Salesforce Commerce Cloud based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/174960-180822/commercetools-vs-Salesforce-Commerce-Cloud --- # commercetools vs Salesforce Commerce Cloud Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: commercetoolsSalesforce Commerce Cloud2/4 selected [commercetools](https://www.capterra.com/p/174960/commercetools/)[4.6 (17)](https://www.capterra.com/p/174960/commercetools/reviews/) [Salesforce Commerce Cloud](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/)[4.6 (99)](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/reviews/) [## commercetools](https://www.capterra.com/p/174960/commercetools/)[4.6 (17)](https://www.capterra.com/p/174960/commercetools/reviews/) Starting Price Contact vendor Value-for-Money 4.7 Functionality 4.4 Ease of Use 4.2 Customer Service 4.8 Reviews Sentiment Based on [17 reviews](#user-reviews) Positive 16 Neutral 1 Negative 0 [## Salesforce Commerce Cloud](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/)[4.6 (99)](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/reviews/) Starting Price Contact vendor Value-for-Money 4.3 Functionality 4.6 Ease of Use 4.4 Customer Service 4.5 Reviews Sentiment Based on [99 reviews](#user-reviews) Positive 95 Neutral 4 Negative 0 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. Highest Rated ### Brightpearl 4.4 (193) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 91% of reviewers rated it above 4 stars * * * ### Odoo 4.2 (1,296) * * * Starting Price $31.10 Per User,Per Month Free Trial Free Version * * * User rating 83% of reviewers rated it above 4 stars * * * ### NetSuite 4.2 (2,004) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 85% of reviewers rated it above 4 stars * * * ### Adobe Commerce 4.3 (655) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 87% of reviewers rated it above 4 stars * * * ## Summary * * * Key features rated by users Features selected based on 6,454 reviews from ecommerce software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Not enough reviews Feature ratings Credit Card Processing NA Electronic Payments NA Data Security 5.0 Order Management 4.3 Shopping Cart 4.3 71%Fit Not enough reviews Feature ratings Credit Card Processing \-- Electronic Payments 4.0 Data Security 4.8 Order Management 4.4 Shopping Cart 4.8 User satisfaction User satisfaction 4.6 User reviews[17](https://www.capterra.com/p/174960/commercetools/reviews/) Ease of use 4.2 Functionality 4.4 Value for money 4.7 Customer support 4.8 User satisfaction 4.6 User reviews[99](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/reviews/) Ease of use 4.4 Functionality 4.6 Value for money 4.3 Customer support 4.5 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for completely flexible data model that can help any industry or business model, such as electronics, fashion, retail, automotive, wholesale, manufacturing, entertainment & telco manage commerce channels Best for Designed for retailers, ecommerce businesses, B2B companies, and digital marketers. ## User reviews Pros & cons Not enough reviews VR Verified Reviewer Sales Coordinator > "Salesforce is very user friendly, very simple to keep your files and data and reporting organized, can simply tag co workers in tasks they..." [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#Capterra___7062823) GN George N. Mortgage and Real Estate Broker > "alot of the predictive dialers ive been using does NOT integrate with Salesforce" [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#Capterra___7034205) Gabriel S. Director of Digital and Social Media Strategy > "It's a scalable yet enterprise-level platform tool for tracking customers throughout their journey, increasing data on them, segmenting..." [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#Capterra___6858924) AK Ashkan K. Senior associate > "The most challenging aspect of Salesforce Commerce Cloud can be its complex setup and configuration processes, which may require..." [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#Capterra___6543531) Jackie S. Self employed > "I also value how the platform offers comprehensive insights into customer behaviors, sales patterns, inventory, and much more. Whether you..." [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#Capterra___7016463) AF Adashia F. Academic Success Coach > "WEBSITE CREATION - not used on my end, controlled by company" [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#Capterra___7089115) Jeff T. AE > "Powerful scalability, deep customization and easy Salesforce integration made it ideal for handling complex commerce needs at scale." [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#Capterra___7091785) ES Elias S. Marketing Coordinator > "The learning curve is steep, and customization often requires costly developer support instead of quick adjustments." [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#Capterra___7005110) OK Omar K. Sales manager > "Sales for is a great platform for any business, it helps create workflows and automation in different departments of the business and..." [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#Capterra___6623166) FS Farid S. Senior associate > "The platform's monolithic structure can lead to performance issues, limited flexibility, and challenges in implementing omnichannel..." [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#Capterra___6675935) RO Rodrigo O. Vendedor > "I used the tool when I worked as a salesperson, the tool contributed a lot to visualizing work history, organizing routines, itineraries..." [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#Capterra___6688030) BK Brianna K. Marketing Director > "I've had good experience with Salesforce customer support before, but every new experience seems to be worse and worse." [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#Capterra___7029224) VR Verified Reviewer Owner > "Salesforce Commerce Cloud has definitely set a new standard for eCommerce platforms, offering a scalable solution designed to help..." [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#Capterra___6662216) BK Brianna K. Marketing Director > "On top of that, this platform is hard to learn and has quite the learning curve." [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#Capterra___7029224) JL Joseph L. Account Executive > "The different ways Salesforce CC allows us to see data is extremely useful to our professionals so they can get a better control over..." [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#Capterra___6697344) SS Sahil S. Graduate Assistant > "Too many, like too many apps to keep up with, which makes it more confusing and less user-friendly" [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#Capterra___6668624) ET Emilee T. Administrative Assistant > "It improved order management (visibility, tracking, etc.) across the team." [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#Capterra___6799376) SN Sachin N. Data Engineer > "Additionally, the cost can be a bit high for smaller businesses." [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#Capterra___6646484) VR Verified Reviewer Custom Diet Plan Trainer > "I'm using it currently and I like that I can see all of the new clients in one place." [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#Capterra___7036228) IB Ibrahima B. Bah > "The monthly cost is not affordable for small businesses." [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#Capterra___6714011) VR Verified Reviewer Senior Software Developer > "Experience with Salesforce Commerce Cloud has been positive, offering a unified platform for managing e-commerce operations across..." [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#Capterra___6710216) AM Andi M. Recuriter > "It's a bit clunky to use and the terminology is not always commonsense." [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#Capterra___6679040) SS Sahil S. Graduate Assistant > "Its access to API and custom object creation is the main plus point my org is using it and I am finding it useful" [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#Capterra___6668624) JB Jeffrey B. Store owner > "Not much to dislike except the cost kinda." [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#Capterra___6627227) AK Ashkan K. Senior associate > "Its scalability and built-in AI features, like product recommendations, help optimize conversions." [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#Capterra___6543531) VR Verified Reviewer Senior Software Developer > "Cost is quite expensive" [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#Capterra___6710216) AC Arnel C. Team Manager > "it provides me with the tools i need to successful and gives me options to customize my view" [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#Capterra___6495627) SM Swetha M. Senior engineer > "It's not completely cloud based and don't have the ability to build custom API." [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#Capterra___4263688) KB Kelly B. Owner > "We were able to utilize sales resources in one place and the reports were amazing." [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#Capterra___6814061) AL Amber L. Real Estate Agent > "Sometimes you need to manually enter data that you probably will not need and it can be very time consuming." [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#Capterra___3532923) VR Verified Reviewer Owner > "Salesforce Commerce Cloud is a top dog solution for businesses looking to elevate their eCommerce strategy." [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#Capterra___6662216) JB Jonas B. CEO > "difficulties in customizing certain features due to technical limitations or additional costs" [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#Capterra___4632009) VR Verified Reviewer Custom Diet Plan Trainer > "It's fairly new to me, but I feel like I'm getting in a good rhythm and getting used to how things are set up!" [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#Capterra___7036228) MT Muzamil T. Sales and Marketing Specialist > "It is slower than competitors" [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#Capterra___3714759) ALLY M. Depot Executive > "The system provided real-time data insights, making it easier to make informed business decisions." [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#Capterra___6699542) SG Sachin G. Customer Service Representative > "Also, there are some compatibility issues with iOS devices." [See full review](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#SoftwareAdvice___3050081) [View Reviews](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/reviews/) ## User interface [commercetools](https://www.capterra.com/p/174960/commercetools/) 4.65 (17) [Salesforce Commerce Cloud](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/) 4.56 (99) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important Alerts/Notifications 120 Important commercetools 25/44 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Campaign Management - Catalog Management - Content Management - Credit Card Processing - CRM - Customer Accounts - Customizable Branding - Customizable Templates - Data Security - Data Synchronization - Discount Management - Drag & Drop - Electronic Payments - Email Marketing - Generative AI - Inventory Management - Inventory Tracking - Kitting - Loyalty Program - Mobile Access - Multi-Channel Management - Multi-Channel Marketing - Multi-Currency - Multi-Location - Multi-Store - Order Management - Order Tracking - Promotions Management - Purchase Order Management - Real-Time Data - Reporting & Statistics - Returns Management - Reviews Management - Sales Order Management - SEO Management - Shipping Management - Shopping Cart - Templates - Third-Party Integrations - Website Management [See all features](https://www.capterra.com/p/174960/commercetools/#features) Salesforce Commerce Cloud Top features 36/44 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Campaign Management - Catalog Management - Content Management - Credit Card Processing - CRM - Customer Accounts - Customizable Branding - Customizable Templates - Data Security - Data Synchronization - Discount Management - Drag & Drop - Electronic Payments - Email Marketing - Generative AI - Inventory Management - Inventory Tracking - Kitting - Loyalty Program - Mobile Access - Multi-Channel Management - Multi-Channel Marketing - Multi-Currency - Multi-Location - Multi-Store - Order Management - Order Tracking - Promotions Management - Purchase Order Management - Real-Time Data - Reporting & Statistics - Returns Management - Reviews Management - Sales Order Management - SEO Management - Shipping Management - Shopping Cart - Templates - Third-Party Integrations - Website Management [See all features](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/#features) ### Recognition No recognitions have been awarded to commercetools No recognitions have been awarded to Salesforce Commerce Cloud ### Deployment & support commercetools Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Salesforce Commerce Cloud Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details commercetools - By commercetools - Located in Germany - Founded in Salesforce Commerce Cloud - By Salesforce - Located in United States - Founded in 2003 ## Popular Comparisons [commercetools](https://www.capterra.com/p/174960/commercetools/)[4.65 (17)](https://www.capterra.com/p/174960/commercetools/reviews/) vs [Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[4.33 (655)](https://www.capterra.com/p/227129/Magento-Commerce/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.4 Features 4.4 4.2 Ease of Use 3.8 [View full comparison](https://www.capterra.com/compare/174960-227129/commercetools-vs-Magento-Commerce) [Salesforce Commerce Cloud](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/)[4.56 (99)](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/reviews/) vs [Shopify](https://www.capterra.com/p/83891/Shopify/)[4.54 (6,674)](https://www.capterra.com/p/83891/Shopify/reviews/) Contact vendor for pricing Price $29/month 4.6 Features 4.4 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/83891-180822/Shopify-vs-Salesforce-Commerce-Cloud) [commercetools](https://www.capterra.com/p/174960/commercetools/)[4.65 (17)](https://www.capterra.com/p/174960/commercetools/reviews/) vs [BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[4.36 (338)](https://www.capterra.com/p/131883/Bigcommerce/reviews/) Contact vendor for pricing Price $39/month 4.4 Features 4.2 4.2 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/131883-174960/Bigcommerce-vs-commercetools) [Salesforce Commerce Cloud](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/)[4.56 (99)](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/reviews/) vs [Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[4.33 (655)](https://www.capterra.com/p/227129/Magento-Commerce/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.6 Features 4.4 4.4 Ease of Use 3.8 [View full comparison](https://www.capterra.com/compare/180822-227129/Salesforce-Commerce-Cloud-vs-Magento-Commerce) [Salesforce Commerce Cloud](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/)[4.56 (99)](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/reviews/) vs [BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[4.36 (338)](https://www.capterra.com/p/131883/Bigcommerce/reviews/) Contact vendor for pricing Price $39/month 4.6 Features 4.2 4.4 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/131883-180822/Bigcommerce-vs-Salesforce-Commerce-Cloud)