# Compare Kit vs Salesforce Marketing Cloud 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Kit and Salesforce Marketing Cloud based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/175000-248536/ConvertKit-vs-Salesforce-Marketing-Cloud

---

# Kit vs Salesforce Marketing Cloud Features and Cost Comparison

Last updated May 6th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

KitSalesforce Marketing Cloud2/4 selected

[Kit](https://www.capterra.com/p/175000/ConvertKit/)[4.6 (241)](https://www.capterra.com/p/175000/ConvertKit/reviews/)

[Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[4.2 (529)](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/reviews/)

[## Kit](https://www.capterra.com/p/175000/ConvertKit/)[4.6 (241)](https://www.capterra.com/p/175000/ConvertKit/reviews/)

Starting Price

$33.00/month

Value-for-Money

4.3

Functionality

4.5

Ease of Use

4.4

Customer Service

4.5

Reviews Sentiment

Based on [241 reviews](#user-reviews)

Positive

225

Neutral

13

Negative

3

[## Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[4.2 (529)](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/reviews/)

Starting Price

$25.00/month

Value-for-Money

3.8

Functionality

4.3

Ease of Use

3.8

Customer Service

3.9

Reviews Sentiment

Based on [529 reviews](#user-reviews)

Positive

441

Neutral

65

Negative

23

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 14,179 reviews from email marketing software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

61%Fit

Missing features

Not enough reviews

Feature ratings

Email Campaign Management

4.7

Campaign Scheduling

NA

Newsletter Management

\--

Email Tracking

4.5

Customizable Branding

3.7

59%Fit

Missing features

Not enough reviews

Feature ratings

Email Campaign Management

4.4

Campaign Scheduling

3.9

Newsletter Management

NA

Email Tracking

\--

Customizable Branding

3.8

User satisfaction

User satisfaction

4.6

User reviews[241](https://www.capterra.com/p/175000/ConvertKit/reviews/)

Ease of use

4.4

Functionality

4.5

Value for money

4.3

Customer support

4.5

User satisfaction

4.2

User reviews[529](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/reviews/)

Ease of use

3.8

Functionality

4.3

Value for money

3.8

Customer support

3.9

Price starts from

Price starts from

$33Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$25Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Creators, entrepreneurs, and small businesses looking to grow their audience, build relationships, and generate revenue through email marketing, automation, and digital products.

Best for

Designed for small and midsize businesses in various industries.

## User reviews

Pros & cons

Faydra D. F.

Most-Things-Web Consultant

> "Kit makes it SO super simple to create email content and send out email broadcasts that there are hardly any customization options."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___7141304)

Faydra D. F.

Most-Things-Web Consultant

> "The lack of a quick WYSIWYG-to-code toggle is frustrating if you are comfortable writing HTML/CSS directly, and the limited CTA/form/email..."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___7141304)

Javier M.

Oracle DBA - Teacher - Content Creator

> "I have Kit integrated with WP, LearnWorlds (previously with Patreon and Teachable) and I could tag all subscribers to drive campaigns to..."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___6789885)

Tracie B.

Executive Director

> "The templates provided for paid subscribers are very basic, must be edited on a desk top, and the price increases significantly with..."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___7098145)

JY

Julianna Y.

CEO and Coach

> "Their segmentation, automation and variety of landing pages could be overwhelming (or distracting), but doesn't really need to be. Since..."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___6298657)

Faydra D. F.

Most-Things-Web Consultant

> "That creates a real problem for bootstrapping solopreneurs. If you have invested many hours into learning all the INs and OUTs of Kit..."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___7141304)

RO

Ricki O.

Founder

> "The intuitive interface and powerful automation features have helped me streamline their email marketing and find a way to build a loyal..."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___6540870)

VR

Verified Reviewer

Government Relations Coordinator

> "Occasionally, the user interface was clunky and led to avoidable mistakes, but most of this was more user error than an actual problem..."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___7125918)

SB

Sabre B.

Systems Strategist

> "I loved using it to start my email marketing journey."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___7120397)

Faydra D. F.

Most-Things-Web Consultant

> "At that point, switching platforms may feel disruptive, but staying may suddenly become expensive."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___7141304)

AM

Andreea M.

Founder

> "I really love all the features available and how easy it is to create forms, send out newsletter, resend to unopens, collect email..."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___6561529)

CW

Cassidy W.

Health Coach

> "Despite the wealth of instruction, I'm still finding myself hung up and confused at times about how to navigate setting up a landing page..."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___6776485)

VR

Verified Reviewer

Owner

> "ConvertKit has many tools that were helpful in developing marketing instruments for my brand."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___6464106)

Judith S.

Email Marketing Specialist

> "There is less flexibility when researching advanced customization options.- It also lacks advanced features like AB testing and advanced..."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___5088825)

SB

Sabre B.

Systems Strategist

> "I also liked the creator profile and the link in bio."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___7120397)

AC

Allison C.

Founder

> "Felt pretty limited in workflows, low customer support, not the best UI."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___6698883)

Javier M.

Oracle DBA - Teacher - Content Creator

> "I like the automations and sequences, and the segmentation and tagging features."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___6789885)

Zachary W.

Enterprise Account Manager

> "Did not like their segmentation and popup capabilities, both seem pretty limiting for an ESP."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___6685394)

SB

Sabre B.

Systems Strategist

> "It was easy to use and there was a lot of a resources and support l"

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___7120397)

ED

Emily D.

Small Business Owner - Sole Proprietor

> "They even allowed me to downgrade after I tried the paid version for a few months. "

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___6565301)

VR

Verified Reviewer

Government Relations Coordinator

> "Kit is very easy to personalize to our organization's style."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___7125918)

SG

Shannon G.

Master Coach

> "It pretty expensive for new startups trying to get a foot in the door."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___6683477)

MN

Morgan N.

Operations Manager

> "Our \[sensitive content hidden\] has utilized ConvertKit for email campaign management for years and the features just continue to get..."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___6489553)

RO

Ricki O.

Founder

> "It can get pricey."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___6540870)

AL

Andrea L.

Marketing Manager

> "I easily uploaded my list and created a template faster than I've ever done with others."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___6793083)

Ngala Emmanuel S.

Web Designer

> "I think the landing page builder still lacks some advanced features."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___5013387)

CD

Caleb D.

Lifecycle Marketing Manager

> "I also love that their customer support team is active and will reply with solutions quickly."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___7042534)

Tchameni C.

Creative Motion Graphic Designer And WordPress Web Designer

> "there are quite a few number of advanced options that I find to be missing.-"

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___5079302)

VR

Verified Reviewer

Owner/CEO

> "It is also easy to create new broadcasts (emails), and ConvertKit recently added the ability to have saved brand colors, so changing the..."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___5006362)

SR

Sanket R.

Customer service

> "I'm not new to email marketing, but I tried ConvertKit and didn't stick with them."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___4945574)

VI

Vanessa I.

Registered Dietitian

> "It's very easy to use, most things I can do intuitively, and if not, then there are easy-to-follow videos to walk me through."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___6815957)

SM

Stephanie M.

Owner

> "For landing page design, there's a lot of customization that's missing, but I don't use it for that primarily."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___3560799)

MN

Morgan N.

Operations Manager

> "It has played a vital role in lead generation and the continued success of our company."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___6489553)

LC

LaMeshia C.

Founder

> "I can't change or insert fields."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___6107962)

JC

Jacqueline C.

Brand Designer

> "This platform is great for growing your audience regardless of where you're starting in the process."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___6656191)

JM

Juliana M.

Chief Operations Manager

> "I still think the price is a little high if you compare to other softwares, specially if the dollar is not your main currency."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___3580276)

RM

Rachel M.

Digital Campaign Executive

> "ConvertKit is a good tool for email marketing, but it's expensive."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___6578404)

Favour N.

CEO

> "It has an easy to use interface but I don't like how some features are not so visible which could make it unknown to people that the..."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___4381639)

MH

Monica H.

Executive Director

> "There is a bit of a learning curve when you first start, but CK is a powerful email marketing tool with loads of customizations and..."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___4894784)

Laura D.

Owner

> "I had a little trouble figuring out how to customize the text at bottom of my emails, the update subscriber info and unsubscribe."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___3448177)

AM

Andreea M.

Founder

> "It has many of the features I need in a newsletter provider."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___6561529)

NS

Nicola S.

CEO

> "As the company grew the price became higher without significant improvement in the product"

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___4601087)

AL

Andrea L.

Marketing Manager

> "Kit has the most robust free plan I've seen in the email marketing space, and their platform was extremely easy to use."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___6793083)

AS

Aimee S.

Director

> "Right now I haven’t found anything that’s been difficult to use or any features that I wish were included."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___3799111)

CW

Cassidy W.

Health Coach

> "I was looking for something simple and easy to navigate, while still presenting a polished look with functionality."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___6776485)

SM

Stephanie M.

Owner

> "I can't think of anything I don't love about ConvertKit for email."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___3560799)

Judith S.

Email Marketing Specialist

> "I like Convertkit because its templates are easily customizable compared to some other landing page builders that I've tried."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___5088825)

Dustin S.

CEO

> "What I don't like the most about ConvertKit is the pricing."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___3820788)

VR

Verified Reviewer

Social media manager

> "It was one of the best newsletter software I used and helped me gain an audience"

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___6686220)

MV

Manideep V.

Podcaster

> "Even though it's a good product it has its flaws."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___4600263)

JL

Jennifer L.

Owner

> "There are a lot of integrations with course platforms and other software that work with convertkit. "

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___5001097)

AS

Angela S.

Blogger/Owner

> "No big dislikes for Convertkit so far because I don't need the full range of features yet for where I am in my business"

[See full review](https://www.capterra.com/p/175000/ConvertKit/#GetApp___3160442)

SR

Sanket R.

Customer service

> "I changed stages because I needed to create an evergreen 30-day email series that anyone could access at any time."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___4945574)

GL

Gina L.

Founder

> "ConvertKit allows you to tag people who purchase products through their various integrations but it's a bit lacking in terms of data on..."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___2486464)

OZ

Olga Z.

Founding CEO & Principal Business Growth and Marketing Coachsultant

> "Finally, ConvertKit has all the features we need for our email marketing efforts to be a success: great segmentation, automations, and..."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___3733596)

VR

Verified Reviewer

Business Coach

> "The positive is that they give you a lot of options as to what you can do in email marketing and then the negative is that they give you..."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___2429502)

VR

Verified Reviewer

Owner

> "I enjoyed using the free version of the platform."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___6464106)

LS

Leigh S.

Company Director

> "I've now raised these exact same questions again to convertkit to seek help, hopefully I won't get an automated response and have to wait..."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___2283169)

RM

Rachel M.

Digital Campaign Executive

> "ConvertKit is easy to use and has a lot of features."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___6578404)

AF

Amy F.

Owner

> "I've noticed that certain things that should just work need special attention... like moving to the next part of an automation sequence..."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___2667721)

Arthur C.

Director

> "Convert Kit prioritizes user experience, especially evident in its automation features."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___6048788)

AF

Amy F.

Owner

> "There's literally no way to troubleshoot this stuff on your own the information is just not available so you'd have to go through every..."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___2667721)

CW

Chandler W.

Freelancer

> "The customer support is always outstanding, with quick replies and they always can solve an issue for me, and if they can't they get back..."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___4854735)

VR

Verified Reviewer

President

> "I was never alerted that a .org was not an acceptable email to mail out from and my entire campaign that was to be sent out over a 10day..."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___2206067)

VR

Verified Reviewer

Writer

> "Overall easy to use, though I'd like more onboarding and I think the price is too high."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___6326968)

VR

Verified Reviewer

Email. Marketer

> "It is quite expensive for a newbie who is trying to expand the market."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___3056388)

LC

LaMeshia C.

Founder

> "When I first used Convertkit to create a simple landing page it was fantastic."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___6107962)

MM

Marie M.

Founder

> "I'm not sure what I'm missing, but I do wish I could have better data from CK on best days and time of day my emails are being received."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___2416704)

BM

Becky M.

Coach

> "Using ConvertKit has helped me grow my business by maintaining a regular email list and keeping in frequent contact with my audience."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___3814645)

AF

Amy F.

Owner

> "They are not happy. When people get stuck in sequences they go "cold"... then I end up sending a reengagement sequence before removing..."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___2667721)

LH

Louise H.

Business Owner

> "I really like the function that you can tag leads and send them into different funnels and send them personalized emails."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___3603293)

Jared D.

Manufacturing Engineering and Facilities Manager

> "Convert kit doesn't have as many design tools as some of the other email services."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___2701889)

MS

Mikaela S.

Assistant Manager

> "Very helpful and easy to use."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___6793278)

VR

Verified Reviewer

Business Coach

> "I feel like ConvertKit isn't beginner friendly because when you first sign onto there the interface is too overwhelming."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___2429502)

ED

Emily D.

Small Business Owner - Sole Proprietor

> "The customer service is fantastic. "

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___6565301)

Emil E.

Growth Marketer

> "So make sure you don't upload any purchased list or something, immediately the team will block your account."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___2838382)

MS

Mikaela S.

Assistant Manager

> "It’s very helpful and offers many good and helpful tools!"

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___6793278)

AF

Amy F.

Owner

> "I also don't like that there's very little you can do to customize emails."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___2667721)

MH

Monica H.

Executive Director

> "I also love the email templates that make my weekly emails easy to complete. "

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___4894784)

JB

Jeremy B.

Web Owner

> "They make it extremely difficult to get anything out of it, with all their technical jargon and crap."

[See full review](https://www.capterra.com/p/175000/ConvertKit/#Capterra___2207464)

[View Reviews](https://www.capterra.com/p/175000/ConvertKit/reviews/)

VR

Verified Reviewer

Sales

> "Overall, Salesforce Marketing Cloud has been a mixed but workable experience — it delivers strong email management and template capabilities with a..."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___7135401)

VR

Verified Reviewer

Sales

> "The steep learning curve makes ease of use a challenge for new users, performance and speed can lag during heavy campaigns, customer support response..."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___7135401)

Taylor O.

Digital Marketing Manager

> "Its send speed is unmatched, even on multi-step automations across different channels."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___7134546)

AD

Amanda D.

VP - Marketing

> "I've used many different marketing automation solutionsbefore, and each have their pro's and con's, but anytime I'm working within a Salesforce..."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___6651467)

JS

John S.

Manager

> "What I liked most about Salesforce Marketing Cloud is the ability to manage email, social media, and text messaging from one platform."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___6638589)

JC

Jeffrey C.

Enrollment Systems Administrator

> "The Marketing Cloud user interface seems disjointed."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___7136105)

Taylor O.

Digital Marketing Manager

> "Larger orgs and multi-brand enterprises are definitely the target market for this tool, not small nonprofits like my employer."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___7134546)

SK

Sarah K.

Content Marketing Manager

> "Navigating through its interface and setting up campaigns can be time-consuming, especially without prior experience or adequate training."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___6473423)

Taylor O.

Digital Marketing Manager

> "Salesforce Marketing Cloud is the most powerful marketing automation platform I've used in my ten year career."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___7134546)

MK

Matt K.

Direct Marketing Lead

> "It was clunky like 2003 have just called and ask to return it back."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___6556987)

IS

Ilayda S.

Marketing Director

> "I especially love the robust segmentation tools we are able to customize promotions for our customers based on how they shop."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___6794413)

VR

Verified Reviewer

Marketing Manager

> "The other feature that tends to be frustrating is the speed or actions when having multiple splits in their journey builder."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___5078217)

Kenidra S.

Sales Representative

> "What I like most about Salesforce is how the customer's information populates."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___7095244)

Jana F.

Senior Director Of Marketing

> "It is always frustrating how long it takes for an email activity to load in Journey Builder."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___4962795)

Rachid K.

Sales Executive

> "Salesforce marketing cloud is one of the best way to maintain such as a strong relationships with customers and grow your business."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___6619406)

MR

Maggie R.

Content Manager

> "One of our campaigns bugged and contacts received duplicate emails. When I tried to contact customer service, it was almost impossible to get in touch..."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___3995927)

EC

Ellese C.

Sales Consultant

> "With Salesforce Marketing Cloud, I am able to create and customize AI-powered campaigns."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___6515006)

VR

Verified Reviewer

Marketing Manager

> "The speed for SFMC can sometimes be questionable."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___5078217)

JS

John S.

Manager

> "Our overall experience with Salesforce Marketing Cloud has been mixed. While implementation, cost, and learning curve were issues, once we knew what..."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___6638589)

GL

Gitte L.

Business Owner

> "The cost is the main issue with this tool as well as getting it implemented and set up because of the vast number of features and customization..."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___4705885)

SS

Sarah S.

Assistant Head of Company

> "I have enjoyed Salesforce as a way to stay organized with several parts of information within my company and disperse it to other employees easily."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___6573176)

RB

Rilwan B.

Product Designer

> "The only con will be the pricing as it is a bit on the hefty side."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___5100928)

SB

Sunil B.

Connect Partner

> "Very customisable to businesses of varied needs and requirements fostering a more inclusive environment!"

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___6822895)

Ipek Nil B.

Sales Marketing Specialits

> "This tool unfortunately comes with a huge cost, not only to buy but also to maintain."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___6293653)

SS

Samantha S.

Program Manager

> "It is a great CRM solution and one that we use to manage Customer relationships and worldwide questions received."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___6523286)

Richard G.

Communication and Media Analyst

> "Although bugs occur infrequently, they can temporarily disrupt work because they are irreplaceable and essential tools for the business."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___4714748)

Jennifer W.

Human Resources Generalist

> "Through the use of granular criteria and personalization, we have increased user engagement across all modes of communication, including Email, SMS,..."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___4993968)

NE

Noel E.

Computer Specialist

> "Limited Reporting: Some users have also reported limited reporting and analytics capabilities compared to other marketing automation platforms."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___4777884)

AD

Amanda D.

VP - Marketing

> "No other marketing automation system that I've used works as smoothly with Salesforce CRM as Salesforce Marketing Cloud."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___6651467)

HQ

Hernesto Q.

Mfr systems admin

> "The pricing is a bit costly compared to other companies."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___6013200)

MLV

Maria Lourdes V.

Lead Associate

> "provides different reports in an instant which help analyze team perfomance"

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___6429481)

VR

Verified Reviewer

CEO

> "This can be costly for smaller companies and can offer many features that may never be used if not implanted or trained properly."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___3988386)

SL

Stephanie L.

Web Manager

> "Salesforce Marketing Cloud is critical to managing our Marketo forms and making sure they turn into actionable next steps for our CX team that we can..."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___4884658)

KC

Kyle C.

Manager, Application Support

> "In terms of using marketing cloud for marketing communication, or any kind of communication, it really falls short. "

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___4586280)

KJ

Kurt J.

LNAM-LTC

> "The way it is excellent for identifying leads, and hopefully acquaints these leads with services, etc.."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___6473589)

NE

Noel E.

Computer Specialist

> "Salesforce Marketing Cloud can be expensive, particularly for small and medium-sized businesses."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___4777884)

RF

Rebecca F.

Customer support

> "I like how you can see the date & time as well as how often someone opens an email."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___6774073)

ML

Makayla L.

Sales Manger

> "Some of the key words that are used don't always bring up the right information you're looking for at that exact moment."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___4133304)

EJ

Elli J.

Customer Marketing Manager

> "We use the Marketing cloud every day for our email marketing efforts."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___6320004)

VP

Vishal P.

inside sales evangelist

> "sometimes for new user it is difficult to manage and it takes time to apply the filters"

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___4667409)

Jacob P.

CRM Director

> "If your company has the resources to implement SFMC, it has the ability to do everything you need it to do with email, marketing automation and..."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___4872614)

AFT

Ali Furkan T.

Junior Software Developer

> "Additionally, the platform can be difficult to learn and requires a lot of time and effort to master all its features."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___4327005)

Rachid K.

Sales Executive

> "The system provide many ways to grow the business you have."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___6619406)

VR

Verified Reviewer

CTO

> "the solution is quite expensive, the reporting is a bit limited"

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___4282606)

JM

Jayson M.

Founder

> "I love how many options it provides and how I can use Trailhead to learn. "

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___6336190)

NE

Noel E.

Computer Specialist

> "Support: Some of us have reported difficulty in getting timely and effective support from Salesforce's customer service team."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___4777884)

Jana F.

Senior Director Of Marketing

> "It is an extremely adaptable and comprehensive application that provides everything you need to efficiently manage your connections with customers."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___4962795)

Sullivan B.

Marketing Specialist

> "Requires a dedicated platform expert, and their tech support is lacking; too many tickets need escalation … and there are expensive upgrades and..."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___2887015)

VR

Verified Reviewer

Marketing Manager

> "The best features of SFMC is the integration with SFDC and the flexibility in creating audiences."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___5078217)

Mory M.

Business Analyst

> "Sometimes difficult to use on the browser of some of my phones"

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___4633644)

Jana F.

Senior Director Of Marketing

> "In conclusion, if you're wanting to simplify your sales and marketing operations in a strong and user-friendly method, this CRM system is what you..."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___4962795)

CM

Cat M.

VP of Operations

> "Ultimately we are switching from Marketing Cloud because the price is too high for all the headaches and because we use a limited amount of the..."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___2965622)

SS

Samantha S.

Program Manager

> "The cost can be high for small businesses but so far we have made it work"

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___6523286)

VR

Verified Reviewer

Marketing Director

> "My small team had to spend hundreds of hours troubleshooting significant, bottom-line impacting issues caused by the platform with little to no help..."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#GetApp___3342920)

Gamze T.

Data Scientist

> "Overall, one of the greatest tools to manage our leads."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___6315608)

NE

Noel E.

Computer Specialist

> "For this Salesforce Marketing Cloud product, here are just some of the some issues i and a few others have."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___4777884)

MB

Mark B.

Founder and CEO

> "Great storage of data."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___6467879)

Melina S.

Sales Executive

> "Although it is more expensive, onboarding the entire team is a significant cost for us."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___4631355)

JM

Jayson M.

Founder

> "I love most of the elements of this product but it can definitely stump me sometimes. "

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___6336190)

VR

Verified Reviewer

Marketing Director

> "error on SFMCs part caused high SPAM rating on our account, so very few emails on our list were receiving messages"

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#GetApp___3342920)

Niel Winston T.

Scale Annotators

> "Discount i like the discount that given to the costumer i really do like this site"

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___6329519)

QW

Quinn W.

Sales and Marketing Specialist

> "Although the platform is quite expensive, I do not believe my company is adequately compensated for it."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___4713739)

MS

Madhusudan S.

Software Engineer

> "With the help of the powerful CRM SalesForce, corporate firms can use account and customer information to enhance customer relationships, boost..."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___4616726)

SrP

Sérgio P.

partner

> "Not that easy to implement, to many customizations required."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___4210336)

NE

Noel E.

Computer Specialist

> "For me Salesforce Marketing Cloud has wide range of features and capabilities, including:Email Marketing: enables businesses to create, send, and..."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___4777884)

Kelly W.

Account Executive

> "It does a lot of things so if it is not customized properly you likely will struggle with processes and workflows."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___2977818)

Richard G.

Communication and Media Analyst

> "At first, getting members to enter data is difficult, but as the number of items entered correctly increases, each salesperson's activities become..."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___4714748)

DS

David S.

Sr Manager Marketing

> "It is somewhat challenging to get onboarded to employees."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___3750312)

VR

Verified Reviewer

CEO

> "It is a brilliant software for email marketing, email automation, social media marketing, leads generation, email management and for effective..."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___3831046)

AG

Ahmed G.

Freelancer

> "Sometimes it is slow to use"

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___3792550)

NE

Noel E.

Computer Specialist

> "Advertising: enables businesses to create and manage advertising campaigns across multiple channels, including social media, search engines, and..."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___4777884)

Slavi S.

CRM Campaign Executive

> "Forcing you to switch to "premium support" like you already didn't pay enough for the product that is not cheap at all."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___3175568)

FZ

Fakhar Z.

HlR Assistant

> "This software is a great tool to publish a newsletter of your company or creating Marketing Emails for your costumers. Once you have you template set..."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___4598271)

Naomi B.

Owner

> "Huge strike against them and their brand if it is a company on a new and strict budget!"

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___2952553)

Ashfaque S.

digital marketer

> "Its personalization and analytics features, integration capabilities, and collaboration tools make it ideal for businesses looking to enhance their..."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___4619233)

VR

Verified Reviewer

Data Scientist

> "This tool is expensive, so anything extra comes at a huge cost if funding is reduced."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___2984090)

VP

Vishal P.

inside sales evangelist

> "Salesforce Marketing Cloud is a powerful tool for businesses looking to create personalized, targeted, and engaging marketing campaigns across..."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___4667409)

FT

Farhan T.

IT Business System Analyst

> "Salesforce customer support also is not ideal"

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___3076208)

AFT

Ali Furkan T.

Junior Software Developer

> "The platform integrates a variety of marketing channels, including email, SMS, social media, and web, making it easy to create and track campaigns."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___4327005)

VR

Verified Reviewer

Product Management Director

> "It's 2020 and this product has the UX of the 2000's and a backlog of tech debt and bugs for a premium price."

[See full review](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#Capterra___2304967)

[View Reviews](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/reviews/)

## User interface

[Kit](https://www.capterra.com/p/175000/ConvertKit/)

4.63 (241)

[Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)

4.20 (529)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

A/B Testing

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

Kit

34/45

-   A/B Testing
-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Campaign Analytics
-   Campaign Scheduling
-   CAN-SPAM Compliance
-   Click Tracking
-   Contact Management
-   Customer Journey Mapping
-   Customer Segmentation
-   Customer Surveys
-   Customizable Branding
-   Customizable CTAs
-   Customizable Fields
-   Drip Campaigns
-   Dynamic Content
-   Email Campaign Management
-   Email Sequences
-   Email Tracking
-   Engagement Tracking
-   Event Triggered Actions
-   GDPR Compliance
-   Generative AI
-   HTML Editor
-   Image Library
-   Landing Pages/Web Forms
-   Lead Capture
-   List Management
-   Mobile Optimization
-   Multi-Channel Marketing
-   Multi-Language
-   Newsletter Management
-   Personalization
-   Preview Functionality
-   Process/Workflow Automation
-   Product Recommendations
-   Real-Time Analytics
-   Reporting/Analytics
-   ROI Tracking
-   Subscriber Management
-   Template Management
-   Third-Party Integrations
-   WYSIWYG Editor

[See all features](https://www.capterra.com/p/175000/ConvertKit/#features)

Salesforce Marketing Cloud

Top features

38/45

-   A/B Testing
-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Campaign Analytics
-   Campaign Scheduling
-   CAN-SPAM Compliance
-   Click Tracking
-   Contact Management
-   Customer Journey Mapping
-   Customer Segmentation
-   Customer Surveys
-   Customizable Branding
-   Customizable CTAs
-   Customizable Fields
-   Drip Campaigns
-   Dynamic Content
-   Email Campaign Management
-   Email Sequences
-   Email Tracking
-   Engagement Tracking
-   Event Triggered Actions
-   GDPR Compliance
-   Generative AI
-   HTML Editor
-   Image Library
-   Landing Pages/Web Forms
-   Lead Capture
-   List Management
-   Mobile Optimization
-   Multi-Channel Marketing
-   Multi-Language
-   Newsletter Management
-   Personalization
-   Preview Functionality
-   Process/Workflow Automation
-   Product Recommendations
-   Real-Time Analytics
-   Reporting/Analytics
-   ROI Tracking
-   Subscriber Management
-   Template Management
-   Third-Party Integrations
-   WYSIWYG Editor

[See all features](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/#features)

### Recognition

Kit is recognized as a top-rated tool in 3 Capterra Shortlist reports

Salesforce Marketing Cloud is recognized as a top-rated tool in 5 Capterra Shortlist reports

### Deployment & support

Kit

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Salesforce Marketing Cloud

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Kit

-   By ConvertKit
-   Located in United States
-   Founded in 2013

Salesforce Marketing Cloud

-   By Salesforce
-   Located in United States
-   Founded in 2003

## Popular Comparisons

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[Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[4.20 (529)](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/reviews/)

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[Kit](https://www.capterra.com/p/175000/ConvertKit/)[4.63 (241)](https://www.capterra.com/p/175000/ConvertKit/reviews/)

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[Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[4.20 (529)](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/reviews/)

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Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/136603-175000/MailerLite-vs-ConvertKit)

[Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[4.20 (529)](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/reviews/)

vs

[MailerLite](https://www.capterra.com/p/136603/MailerLite/)[4.71 (2,259)](https://www.capterra.com/p/136603/MailerLite/reviews/)

$25/month

Price

$10/month

4.3

Features

4.5

3.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/136603-248536/MailerLite-vs-Salesforce-Marketing-Cloud)

[Kit](https://www.capterra.com/p/175000/ConvertKit/)[4.63 (241)](https://www.capterra.com/p/175000/ConvertKit/reviews/)

vs

[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[4.56 (2,561)](https://www.capterra.com/p/79367/ActiveCampaign/reviews/)

$33/month

Price

$15/month

4.5

Features

4.5

4.4

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/79367-175000/ActiveCampaign-vs-ConvertKit)

[Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[4.20 (529)](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/reviews/)

vs

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[4.34 (2,922)](https://www.capterra.com/p/31898/Constant-Contact/reviews/)

$25/month

Price

$12/month

4.3

Features

4.2

3.8

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/31898-248536/Constant-Contact-vs-Salesforce-Marketing-Cloud)

[Kit](https://www.capterra.com/p/175000/ConvertKit/)[4.63 (241)](https://www.capterra.com/p/175000/ConvertKit/reviews/)

vs

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[4.34 (2,922)](https://www.capterra.com/p/31898/Constant-Contact/reviews/)

$33/month

Price

$12/month

4.5

Features

4.2

4.4

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/31898-175000/Constant-Contact-vs-ConvertKit)

[Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[4.20 (529)](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/reviews/)

vs

[EmailOctopus](https://www.capterra.com/p/147415/EmailOctopus/)[4.79 (655)](https://www.capterra.com/p/147415/EmailOctopus/reviews/)

$25/month

Price

$9/month

4.3

Features

4.5

3.8

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/147415-248536/EmailOctopus-vs-Salesforce-Marketing-Cloud)