# TeamViewer ONE Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of TeamViewer ONE Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of TeamViewer ONE Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/compare/175001-194565/join-me-vs-TeamViewer --- # TeamViewer ONE Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2025 Written byBarkha Bali Barkha Bali Content Writer Barkha Bali is a writer at Capterra. She provides insights to help small and midsize businesses identify the right software for their needs by analyzing more than 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra so... [See bio & all articles](https://www.capterra.com/resources/author/bbali/) Content Writer Edited byLindsay Page Lindsay Page Editor Lindsay Page has been an editor at Capterra for three years. She specializes in editing data-driven research and tech trends reports for small and midsize businesses. She has more than a decade of experience writing and editing for a variety o... [See bio & all articles](https://www.capterra.com/resources/author/lindsay-page/) Editor Written by [Barkha Bali](https://www.capterra.com/resources/author/bbali/) Content Writer Barkha Bali is a writer at Capterra. She provides insights to help small and midsize businesses identify the right software for their needs by analyzing more than 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra software advisors and buyers. Edited by [Lindsay Page](https://www.capterra.com/resources/author/lindsay-page/) Editor Lindsay Page has been an editor at Capterra for three years. She specializes in editing data-driven research and tech trends reports for small and midsize businesses. She has more than a decade of experience writing and editing for a variety of industries, with expertise in cybersecurity, corporate and securities regulation, and finance. She has been a writer, editor, senior editor, and associate director. [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TeamViewer ONE TeamViewer ONE Overview: ### Key takeaways Insights from verified Capterra reviews TeamViewer is widely used by small businesses for remote support and desktop access, especially in IT and software services. It stands out for its secure access controls and screen sharing, though pricing and support policies are common concerns. Recent updates such as Session Insights and mobile device management show a shift toward automation and enterprise readiness. ### Our verdict TeamViewer offers deep functionality for firms managing multiple properties, but its complexity can slow onboarding for smaller teams. While users appreciate its customization and reporting tools, they often flag performance issues and a dated interface. Buyers should weigh the learning curve and cost against its flexibility and strong support. Top alternative Featured Overall rating Based on 11,619 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 1% Pros & cons Simple installation and configuration Effective remote teamwork support High cost and compatibility issues Dependence on strong connectivity Starting price $24.9 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TeamViewer ONE?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.teamviewer.com&name=TeamViewer ONE) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TeamViewer ONE 4.6 (11,619) VS. [4.7 (1,369)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting Price $24.9 Flat Rate, Per Month Starting Price $480 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (11,602) Ease Of Use 4.7 (1,365) Value For Money 4.4 (8,203) Value For Money 4.7 (1,250) Customer Service 4.3 (7,495) Customer Service 4.6 (1,132) ## TeamViewer ONE alternatives TeamViewer may not suit every business, especially if you need a simpler interface, more flexible pricing, or features better aligned with your remote support workflows. Explore other IT management tools that match your specific priorities. Highest Rated [4.7 (24,036)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month [4.7 (282)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing [4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) Starting price $34.90 Per User, Per Month [4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/194565/TeamViewer/alternatives/) ## Who uses TeamViewer ONE? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Simple installation and configuration 94% positive reviews out of 642 Most reviewers indicate setup is straightforward, requiring minimal technical knowledge and enabling quick deployment across devices. High cost and compatibility issues 54% negative reviews out of 2230 Some reviewers describe pricing as expensive, with frequent license renewals, restrictive free version, and frustrating version compatibility problems. Raymond T Upwork, 11 - 50 employees. "One of the main issues with TeamViewer is its cost. While the software is free for personal use, its premium versions can be quite expensive, making it less accessible to small businesses and individuals on a budget." Effective remote teamwork support 95% positive reviews out of 573 Most reviewers find team collaboration seamless, enabling real-time assistance, training, and project management regardless of location. Rameez T Process, 501 - 1,000 employees. "In work from home it is really helpful even in my team so many juniors new joiners so have to connect with them and identifies issues have to train the work methods on that it is really helped it is userfriendly anyone can prefer best in the market." Dependence on strong connectivity 58% negative reviews out of 921 Some reviewers report internet connection issues cause frequent disruptions, slow performance, and unreliable remote sessions, especially on low bandwidth. Leta D Piano trainer , 501 - 1,000 employees. "Furthermore, it's highly dependant on fast and stable internet which might not favor users with slow internet as they might experience lag or disconnections" Remote work efficiency boost 98% positive reviews out of 398 Most reviewers describe time saving as crucial, highlighting reduced travel, faster problem resolution, and streamlined remote access. Fabrizio A Techinician, 2 - 10 employees. "It saves me a lot of time as I don't need to go onsite to check, troubleshoot and fix any software issues." Performance delays and interruptions 70% negative reviews out of 477 Most users comment lag leads to slow screen sharing, delayed responses, and difficulty completing tasks during remote sessions. Akash J Branch Manager, 501 - 1,000 employees. "In some cases, remote sessions may experience lag or slow performance due to network limitations, making it difficult to perform certain tasks." ## TeamViewer ONE's interface TeamViewer’s interface is structured for quick remote access, with users highlighting its ease of setup and straightforward navigation across devices. While generally praised for clarity and simplicity, some reviews mention occasional friction with connection stability and session management. Barkha Bali Content Writer You’ll likely find TeamViewer’s interface easy to navigate, especially when switching between devices or managing remote sessions. Reviewers often mention how quickly they can connect and assist others, though some note needing to restart sessions when connections drop. Ease of Use 4.6 (11,602) 4.6 Based on 11,602 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Barkha Bali Content Writer TeamViewer’s top-rated features work together to streamline remote workflows, offering secure access, real-time collaboration, and granular control that helps teams troubleshoot, train, and support users without needing to be physically present. Features 4.6 (11,596) 4.6 Based on 11,596 reviews The TeamViewer features below were rated the highest by our reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the past two years. Remote access/control 4.6 (3,123) 3123 reviewers rated this feature Enables secure, real-time access to remote devices with support for multi-monitor setups, remote printing, and encrypted data transmission. Reviewers highlight its role in IT support, onboarding, and troubleshooting, especially for less technical users. Screen sharing 4.5 (1,165) 1165 reviewers rated this feature Facilitates clear, low-lag screen sharing for collaboration, training, and presentations. Users value its whiteboarding and screen recording capabilities, noting that it remains functional even with moderate internet issues. Access controls/permissions 4.3 (1,208) 1208 reviewers rated this feature Allows granular control over user actions, including view-only, file transfer, and full access modes. Reviewers appreciate session-based passwords, admin approvals, and flexible access settings for privacy and compliance. Private chat 4.2 (159) 159 reviewers rated this feature Supports secure, encrypted messaging during remote sessions for sharing commands, links, and sensitive information without disrupting workflows. While not widely used, those who rely on it consider it essential. Meeting management 4.2 (237) 237 reviewers rated this feature Helps organize virtual meetings with calendar integration, reminders, and participant controls. Reviewers find it useful for remote collaboration, though some prefer tools with more specialized meeting features. Two-factor authentication 4.0 (45) 45 reviewers rated this feature Adds a layer of security by requiring a second verification step, such as a mobile code. Reviewers note its importance for compliance and protection against unauthorized access. TeamViewer Intelligence 0 reviewers rated this feature Uses AI to automate diagnostics and issue resolution during remote sessions. This helps reduce manual troubleshooting time and improves support efficiency for complex IT environments. Session insights 0 reviewers rated this feature Generates AI-powered summaries of remote sessions, capturing key actions and outcomes. These insights support documentation, compliance, and internal reporting for support teams. Mass deployment 0 reviewers rated this feature Enables large-scale rollout of TeamViewer across devices using MSI scripts and command-line tools. IT teams can configure and deploy the software remotely without manual installation. Mobile device management 0 reviewers rated this feature Provides centralized control over mobile devices, including onboarding, monitoring, and enforcing compliance policies. This is especially useful for organizations managing remote or hybrid teams. Session insights 0 reviewers rated this feature Automatically summarizes remote support sessions and generates analytics to improve handovers, documentation, and decision-making. This helps IT teams resolve issues faster and scale expertise. Device dock 0 reviewers rated this feature Provides a persistent, background-accessible dock for saved devices, allowing users to multitask and manage remote connections without interrupting workflows. Frontline Upskill 0 reviewers rated this feature Uses augmented reality (AR) to convert training materials into immersive workflows, helping teams learn faster and retain complex concepts more effectively. Online session documentation API 0 reviewers rated this feature Enables cross-platform access to session data, allowing admins to define what gets stored and making insights available across systems for better follow-up support. All key features (180) Allows granular control over user actions, including view-only, file transfer, and full access modes. Reviewers appreciate session-based passwords, admin approvals, and flexible access settings for privacy and compliance. 1208 reviewers rated this feature Integrates with Active Directory 0% of 0 reviewers... Track and document all activities across devices, networks, and other systems 80.00% of 5 reviewers that rated this feature as important or highly important A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users 0% of 0 reviewers... Uses AI to condense large amounts of text, audio, or video data into a coherent form 0% of 0 reviewers... Software program that continuously adjusts its behavior based on observed data 0% of 0 reviewers... System alerts about the need to escalate an issue or request 39.66% of 696 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 61.90% of 42 reviewers that rated this feature as important or highly important Automatically identify and flag unusual behaviors and malicious software 100.00% of 2 reviewers that rated this feature as important or highly important Prevents, detects and removes malware 0.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 50.00% of 26 reviewers that rated this feature as important or highly important Download applications that can be internally saved 0% of 0 reviewers... Track, manage and store the applications of potential future members, customers or candidates 0% of 0 reviewers... Identify and respond to security threats to developed applications 100.00% of 1 reviewers that rated this feature as important or highly important Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle 0% of 0 reviewers... Assign issues and tasks based on availability or required skills 0% of 0 reviewers... Ability to make voice calls within the system 41.67% of 12 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. 100.00% of 1 reviewers that rated this feature as important or highly important Verify the identity of users/devices to enable secure access 0% of 0 reviewers... Tickets are automatically assigned to specific agents based on predefined rules 0% of 0 reviewers... Data is backed up automatically to prevent data loss 0% of 0 reviewers... Set a time to deploy patches automatically 0% of 0 reviewers... Setup recurring or automatic scans 0% of 0 reviewers... Create backups and provide methods to recover deleted/lost data 0% of 0 reviewers... Scan barcodes to ensure accurate pricing and label tracking 0% of 0 reviewers... Track and analyse user behavior within a system or network 0% of 0 reviewers... Create, manage, and send invoices or bills to customers 100.00% of 1 reviewers that rated this feature as important or highly important Writing code or scripts to automate repetitive tasks, streamline processes, and increase efficiency within an IT environment 0% of 0 reviewers... Manage and secure access to business data and applications on personal devices. 0% of 0 reviewers... Track and monitor efficient handling of all changes/transitions 0% of 0 reviewers... Communicate using direct chat or messages within the system 41.48% of 135 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods 0% of 0 reviewers... Private online space that lets businesses securely share documents and provide information access to clients 0% of 0 reviewers... Provides a channel for team members to share media files, communicate, and work together 41.75% of 570 reviewers that rated this feature as important or highly important Leave comments and notes on documents for others to view 0.00% of 4 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat 49.08% of 326 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier 53.85% of 13 reviewers that rated this feature as important or highly important Identify component attributes like servers, hardware, software, and manage relationships across all services 66.67% of 3 reviewers that rated this feature as important or highly important Manage, organize, and store contact information 40.14% of 142 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system 66.67% of 6 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding 75.00% of 4 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases 0% of 0 reviewers... Customize contracts and forms to collect specific information 100.00% of 1 reviewers that rated this feature as important or highly important Alter the layout and content of reports 0.00% of 2 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements 100.00% of 1 reviewers that rated this feature as important or highly important Create labels for products that contain required information such as colors, sizes, dates, etc. 0% of 0 reviewers... Assembly of graphs and charts for visualizing and tracking statistics/metrics 66.67% of 3 reviewers that rated this feature as important or highly important Graphical representation of data 0% of 0 reviewers... Manage the processes involved when making the application ready for use 0% of 0 reviewers... Creates virtual version of end user's desktop environment or operating system 0% of 0 reviewers... Automatically scan the network for devices and take pre-defined actions upon discovery 0% of 0 reviewers... Provides a persistent, background-accessible dock for saved devices, allowing users to multitask and manage remote connections without interrupting workflows. 0 reviewers rated this feature Maintenance and upkeep of physical and/or virtual devices 100.00% of 1 reviewers that rated this feature as important or highly important Access system information, including hardware and software configuration, to perform diagnostics 37.87% of 404 reviewers that rated this feature as important or highly important Plan and implement business continuity measures in case of unforeseen events 0% of 0 reviewers... Store, manage, and track all electronic documents in a centralized location 44.78% of 201 reviewers that rated this feature as important or highly important Manage product specific documents in a categorized order 0% of 0 reviewers... Assemble applications and processes by dragging over and arranging pre-built components 25.00% of 4 reviewers that rated this feature as important or highly important Digitally sign online documents 0% of 0 reviewers... Manage, store and organize emails within the system or via third-party apps 0% of 0 reviewers... Automatically send mass notifications or alerts for any emergency or crisis 0% of 0 reviewers... Convert data into a code for security 0% of 0 reviewers... Track status, assign actions, and control access to systems for devices within the organization 100.00% of 2 reviewers that rated this feature as important or highly important Protect users working remotely and provide secure environments for personal devices to access company programs 0% of 0 reviewers... Manage the enrollment and onboarding of all new members and accepted applications 0% of 0 reviewers... Investigate security threats and validate malicious activity 0% of 0 reviewers... A chronological record of actions or occurrences within a network, software, or process 33.33% of 3 reviewers that rated this feature as important or highly important Create, save, and store files 100.00% of 1 reviewers that rated this feature as important or highly important Isolate suspicious files to prevent harm to computer systems 0% of 0 reviewers... TeamViewer gives you secure, fast file sharing between devices during remote sessions. Reviewers indicate it streamlines collaboration, supports various file types, and eliminates the need for external tools. Users find it reliable, efficient, and helpful for teamwork and remote support. 50.27% of 1289 reviewers that rated this feature as important or highly important Move files across different systems or networks 52.41% of 1122 reviewers that rated this feature as important or highly important Intended to be used by managed service providers 0% of 0 reviewers... Specifically developed for the IT sector 0% of 0 reviewers... Uses augmented reality (AR) to convert training materials into immersive workflows, helping teams learn faster and retain complex concepts more effectively. 0 reviewers rated this feature Managing service requests, incidents, IT issues & support with a ticketing system 0% of 0 reviewers... Compliant with HIPAA, which sets standards for sensitive patient data protection 0% of 0 reviewers... Manage and track all disruptions and incidents 70.00% of 10 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply 0% of 0 reviewers... Identify and respond to unexpected problems or failures (ie. "negative events") 0% of 0 reviewers... Managing inventories and tracking changes to hardware and software configurations 85.00% of 20 reviewers that rated this feature as important or highly important Monitor the movement of one or more IT assets throughout the organization 66.67% of 9 reviewers that rated this feature as important or highly important Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more 50.00% of 2 reviewers that rated this feature as important or highly important Ensures that only certain features of the devices are accessible and the rest are hidden/unavailable for usability/security reasons 100.00% of 1 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support 0% of 0 reviewers... A repository of previously used/received RFP questions with responses 0% of 0 reviewers... Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills 100.00% of 2 reviewers that rated this feature as important or highly important Ability to chat online in real time 47.81% of 228 reviewers that rated this feature as important or highly important Identify the physical location of an individual, asset, device, etc. 0% of 0 reviewers... Schedule predetermined or ad hoc maintenance services and labor requests 0% of 0 reviewers... Enables large-scale rollout of TeamViewer across devices using MSI scripts and command-line tools. IT teams can configure and deploy the software remotely without manual installation. 0 reviewers rated this feature Helps organize virtual meetings with calendar integration, reminders, and participant controls. Reviewers find it useful for remote collaboration, though some prefer tools with more specialized meeting features. 237 reviewers rated this feature You get flexible remote access from mobile devices with TeamViewer, allowing control of desktops and phones on the go. Reviewers appreciate its responsiveness, convenience, and multi-platform support, though some mention occasional formatting issues and fewer desktop capabilities in the mobile app. 47.68% of 1248 reviewers that rated this feature as important or highly important Access the system via a mobile application 0% of 0 reviewers... Provides centralized control over mobile devices, including onboarding, monitoring, and enforcing compliance policies. This is especially useful for organizations managing remote or hybrid teams. 0 reviewers rated this feature Observe and track the demand, usage, progress or quality of a system, product, or user 50.00% of 30 reviewers that rated this feature as important or highly important Support multiple types of devices 0% of 0 reviewers... Request two or more credentials to prove user's identity before granting access to systems 0% of 0 reviewers... Access multiple screens from one centralized location 87.50% of 24 reviewers that rated this feature as important or highly important Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service 100.00% of 4 reviewers that rated this feature as important or highly important Set up and configure network resources to make them accessible for authorized users, devices and servers 100.00% of 1 reviewers that rated this feature as important or highly important Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources 0.00% of 1 reviewers that rated this feature as important or highly important The ability to manage all patches within a network 0% of 0 reviewers... Enables cross-platform access to session data, allowing admins to define what gets stored and making insights available across systems for better follow-up support. 0 reviewers rated this feature Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords 0% of 0 reviewers... Install software updates and bug fixes remotely 0% of 0 reviewers... A set of indicators that tracks the performance of networks, applications, systems, teams, etc. 0% of 0 reviewers... Monitoring and measurement of relevant metrics to assess the performance of IT resources 100.00% of 1 reviewers that rated this feature as important or highly important Adjust communications based on previous interactions or personal preferences 0% of 0 reviewers... Prevent unauthorized access to personally identifiable information 0% of 0 reviewers... Create, manage, and track policies and procedures within an organization 50.00% of 2 reviewers that rated this feature as important or highly important Helps control, track and monitor printing processes 0% of 0 reviewers... Arrange tasks based on the level of priority or urgency 60.00% of 5 reviewers that rated this feature as important or highly important Supports secure, encrypted messaging during remote sessions for sharing commands, links, and sensitive information without disrupting workflows. While not widely used, those who rely on it consider it essential. 159 reviewers rated this feature Identify and solve underlying cause of incident(s), and prevent future incidents from occurring 100.00% of 3 reviewers that rated this feature as important or highly important Streamlining repetitive tasks and activities through automated and predefined workflows 0% of 0 reviewers... Plan and coordinate all the resources, costs and time needed to execute assignments 0% of 0 reviewers... Measure time to completion or hours worked for projects 100.00% of 3 reviewers that rated this feature as important or highly important Estimate or forecast of a future scenario based on the study of present trends 0% of 0 reviewers... Protects systems from ransomware attacks and mitigates attack risks 0% of 0 reviewers... Receive notification of issues as soon as they occur 0.00% of 1 reviewers that rated this feature as important or highly important Analyze and gain insights into data in real-time 0% of 0 reviewers... TeamViewer helps you communicate instantly during remote sessions. Reviewers appreciate real-time chat for troubleshooting, collaboration, and sharing information, noting it’s efficient and reduces the need for phone calls, though some prefer external chat apps or suggest improvements for usability. 48.63% of 2229 reviewers that rated this feature as important or highly important Receive data and information in real time 0% of 0 reviewers... Active monitoring of systems, applications, or networks 82.35% of 17 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs 50.00% of 20 reviewers that rated this feature as important or highly important Active reporting of data and metrics 0% of 0 reviewers... Receive system updates as soon as any changes are made 76.47% of 17 reviewers that rated this feature as important or highly important Identify and orchestrate execution of actions needed to restore systems to optimal conditions 100.00% of 1 reviewers that rated this feature as important or highly important Control system behavior and appearance, and access and report on system status/health from a distant location 0% of 0 reviewers... Enables secure, real-time access to remote devices with support for multi-monitor setups, remote printing, and encrypted data transmission. Reviewers highlight its role in IT support, onboarding, and troubleshooting, especially for less technical users. 3123 reviewers rated this feature Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications 92.86% of 42 reviewers that rated this feature as important or highly important Print remote documents from multiple devices 100.00% of 2 reviewers that rated this feature as important or highly important Provide support to your customers and employees remotely over a shared network 65.38% of 26 reviewers that rated this feature as important or highly important Deploy updates or install new software remotely 0.00% of 1 reviewers that rated this feature as important or highly important Remotely delete data from devices without needing physical access 0% of 0 reviewers... Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 55.56% of 9 reviewers that rated this feature as important or highly important Set & manage permission levels based on user roles and restrict access to only authorized individuals 0% of 0 reviewers... Plan availability and assign specific time slots for tasks and resources 44.83% of 29 reviewers that rated this feature as important or highly important Record and save a video file of what is happening on a computer screen 66.67% of 12 reviewers that rated this feature as important or highly important Facilitates clear, low-lag screen sharing for collaboration, training, and presentations. Users value its whiteboarding and screen recording capabilities, noting that it remains functional even with moderate internet issues. 1165 reviewers rated this feature Search and filter data across systems to locate required information by entering keywords or certain criteria 0.00% of 4 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches 100.00% of 1 reviewers that rated this feature as important or highly important At least a username and password is required to access the system 0% of 0 reviewers... Manage and control the security aspects of an organization's digital assets, resources, and operations 100.00% of 1 reviewers that rated this feature as important or highly important Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats 0% of 0 reviewers... Online portal through which end users can access the system, manage tasks, or obtain information 50.00% of 2 reviewers that rated this feature as important or highly important Continuously scan servers on a designated network to monitor health and search for any irregularities or failures 0.00% of 1 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets 0% of 0 reviewers... Set and monitor service level agreements to ensure timely response and resolution 0% of 0 reviewers... Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more 0% of 0 reviewers... Generates AI-powered summaries of remote sessions, capturing key actions and outcomes. These insights support documentation, compliance, and internal reporting for support teams. 0 reviewers rated this feature Record active support and chat sessions for auditing and training 39.48% of 537 reviewers that rated this feature as important or highly important Transfer a support session to another team member 35.31% of 507 reviewers that rated this feature as important or highly important Allow users to access multiple services after entering their login credentials once 100.00% of 2 reviewers that rated this feature as important or highly important Allows businesses to manage the software installed on their devices. 0% of 0 reviewers... Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access 80.00% of 20 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests 0% of 0 reviewers... Track the status of support tickets/escalations as they move through the service queue 0% of 0 reviewers... Gauge satisfaction and receive information for improvement and success 29.28% of 403 reviewers that rated this feature as important or highly important Attach digital tags to documents and assets for identification, search, or monitoring purposes 0% of 0 reviewers... Track and manage the scheduling of tasks 0% of 0 reviewers... Uses AI to automate diagnostics and issue resolution during remote sessions. This helps reduce manual troubleshooting time and improves support efficiency for complex IT environments. 0 reviewers rated this feature Set up connections to third-party platforms to improve business processes 68.75% of 16 reviewers that rated this feature as important or highly important Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm 0% of 0 reviewers... Track, manage, or resolve user requests and IT incidents/issues 85.71% of 7 reviewers that rated this feature as important or highly important Take actions to troubleshoot issues for networks, devices, etc. 51.72% of 754 reviewers that rated this feature as important or highly important Adds a layer of security by requiring a second verification step, such as a mobile code. Reviewers note its importance for compliance and protection against unauthorized access. 45 reviewers rated this feature Presenter can see and hear participants and vice versa 50.00% of 4 reviewers that rated this feature as important or highly important Manage computers located anywhere without the remote customer present at the other end 0.00% of 1 reviewers that rated this feature as important or highly important Track and interpret metrics on the usage of company resources 100.00% of 1 reviewers that rated this feature as important or highly important Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks 74.19% of 31 reviewers that rated this feature as important or highly important Track revisions and updates made to files and navigate between different versions 0% of 0 reviewers... Chat with your counterparts over the video in real time 0% of 0 reviewers... Connect with meeting participants remotely over video 49.50% of 497 reviewers that rated this feature as important or highly important Supports various video file formats 50.00% of 2 reviewers that rated this feature as important or highly important Detect (and block) vulnerabilities and threats in your applications based on vulnerability information 0% of 0 reviewers... Discover patch statuses and vulnerabilities 0.00% of 1 reviewers that rated this feature as important or highly important Allows multiple users to simultaneously annotate on a digital whiteboard 0% of 0 reviewers... Control system access and/or deliverability for applications and email addresses 0% of 0 reviewers... Control and manage access to wireless networks 0% of 0 reviewers... Get Advice We can help you find the software with the features you need. Barkha Bali Content Writer TeamViewer’s top-rated features work together to streamline remote workflows, offering secure access, real-time collaboration, and granular control that helps teams troubleshoot, train, and support users without needing to be physically present. Features 4.6 (11,596) 4.6 Based on 11,596 reviews ## Pricing Value for money 4.4 (8203) TeamViewer’s Premium plan starts at $112.90 per month, billed annually. This is slightly above the average SMB budget of $97 per user, per month. The plan supports up to 15 licensed users and 300 managed devices, with pricing scaling based on concurrent sessions and user count. Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/194565/TeamViewer/pricing/) TeamViewer Remote Access $24.90 Flat Rate,Per Month It includes: - 1 Licensed user - 1 Concurrent connection (channel) - Up to 3 concurrent sessions per channel (in tabs) - 3 Managed devices - Remote printing - File transfer / queuing TeamViewer Business $50.90 Flat Rate,Per Month It includes: - 200 Managed devices - TeamViewer Intelligence - Google Meet integration - Phone support (in 33 languages) - Unlimited attended devices to connect to - Record and playback sessions - Switch sides - Custom branding - TeamViewer AI TeamViewer Premium $112.90 Flat Rate,Per Month It includes: - 15 Licensed users - 1 Concurrent connection (channel) - Up to 10 concurrent sessions per channel (in tabs) - 300 Managed devices - Unlimited devices to connect from - Outgoing connection reporting - TeamViewer AI TeamViewer Corporate $229.90 Flat Rate,Per Month It includes: - 30 Licensed users - 3 Concurrent connections (channels) - Up to 15 concurrent sessions per channel (in tabs) - 500 Managed devices - Incoming connection reporting - Mass deployment - TeamViewer AI Value for money 4.4 (8,203) 4.4 Based on 8,203 reviews ## Integrations TeamViewer integrates with a mix of communication, productivity, and operating system tools, including Skype, Microsoft Teams, Outlook, Excel, Windows, Zoom, WhatsApp, and AnyDesk. These links are a mix of native and third-party connections. Popular integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Barkha Bali Content Writer Connecting TeamViewer with messaging apps, email clients, and operating systems helps your support team manage remote sessions, share files, and maintain device visibility without switching platforms or duplicating tasks. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (7495) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (7,495) 4.3 Based on 7,495 reviews ## User reviews Overall rating 4.6 Based on 11,619 reviews Filter by rating 5(7896) 4(3204) 3(431) 2(44) 1(44) Mentioned topic Sorted by most recent VR Vesa R. CTO Information Technology and Services ### "Good product destroyed by removal of core functionality and reliability" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 March 25, 2026 It used to be good and useful, if a bit expensive tool, but then they decided to make a new, worse version, so now it is a frustration to use. Pros The old interface and funtionality was good and clear, with very few quirks and connections worked most of the time fine. It used to be a master of remote control Cons The new interface is a mess, with missing funtionality in basics, including things like sorting all devices by group. It is trying to be all tools crammed into one UI and thus bad at all of them. They should really make a remote control only UI with all the funtionality of the old one. Also the new one seems to fail connections a LOT. Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Easier and more reliable back then, now Teamvier has made their product bad in order to catch up in badness I guess. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 2, 2026 Hello Vesa, We’re sorry to hear that the new interface isn’t meeting your expectations. We understand that adapting to changes—especially in tools you use frequently—can feel unexpected when they’re meant to make things easier. To help you navigate the updated TeamViewer interface more smoothly, we invite you to click the link below, where you'll find a helpful guide designed to simplify your experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ We hope this information will help you in future connections. Best regards, Valeria/TeamViewer PC Petrica C. Freelancer Computer Software ### "Great app for remote acces" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 20, 2026 I like all the new feature that were added in the mean time, the stability connection and the user interface. Pros I like the stability of the connection, i don't have Any problems with disconections or interruptions. Cons sometimes it takes too long to show me the connetion code that i need to send someone to Connect to my computer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 2, 2026 Hello Petrica: Thanks for your review! We’re glad to hear that the connection stability works well for you and that you’re enjoying the new features and updated interface! Regarding the delay in displaying the connection code, we appreciate your highlighting this. Feedback like yours helps us improve the experience. Wishing you a nice day! Valeria/TeamViewer. LB Lucas B. IT Service Desk Analyst Financial Services ### "A Practical Look at TeamViewer’s Strengths and Shortcomings." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 16, 2026 My overall experience with TeamViewer has been consistently strong, mainly because it delivers dependable, secure remote access with very little friction, whether connecting across operating systems or helping someone troubleshoot from afar. Its performance is smooth in most situations, and features like file transfer, multi‑monitor support, and session recording make it feel like a complete remote‑work toolkit rather than just a screen‑sharing app. At the same time, the platform isn’t without frustrations: pricing can feel high, the interface occasionally feels cluttered, and false commercial‑use flags can interrupt work at inconvenient moments. Even so, once everything is running, TeamViewer proves to be a reliable, versatile solution that makes remote support and collaboration straightforward. Pros TeamViewer’s biggest strength is how effortless and reliable remote access feels, especially when connecting across different devices and operating systems without any complicated setup. Its smooth performance, even on slower networks, makes it easy to troubleshoot issues or collaborate in real time, and features like file transfer, multi‑monitor support, and session recording add a lot of practical value. I also appreciated the strong focus on security, with encryption and access controls that make remote sessions feel safe and trustworthy. The overall experience is streamlined, intuitive, and dependable, which makes it a standout tool for both personal and professional use. Cons TeamViewer’s main drawbacks come from its pricing model, which can feel steep for individuals or small teams and sometimes triggers false commercial‑use warnings that interrupt sessions. The interface, while generally clean, can feel cluttered with secondary features, making simple tasks take longer than expected. Performance can also vary when connecting to older devices or unstable networks, and occasional connection restrictions—like cooldown periods after long sessions—can be frustrating when you’re trying to work quickly. What part of your overall experience would you like to describe next? Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 1, 2026 Hello Lucas, Thank you for sharing your detailed feedback! We’re happy to hear that TeamViewer’s performance, security, and remote access features support your work across different devices. We appreciate your comments on pricing, interface changes, and false commercial‑use warnings. To help you navigate the updated interface, you can find a quick guide here: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ We’re also sorry for the incorrect commercial‑use block. You can restore access quickly by submitting a reset request here: https://www.teamviewer.com/reset Note: Please include all relevant IDs (local and remote). Finally, we understand your concerns regarding our pricing model, and please know that your feedback truly matters to us. We’ll make sure it reaches the right team for further review. Thanks again for your valuable input; it truly helps us improve. Best, Valeria/TeamViewer Daniele d. Freelancer Computer Software ### "Funzionale e versatile, ma poco pratico negli accessi occasionali" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 15, 2026 Nel complesso, la mia esperienza con TeamViewer è stata positiva, soprattutto per la gestione continuativa di più dispositivi. Ho trovato molto utile la possibilità di salvare alcune macchine tra i dispositivi gestiti e accedervi rapidamente quando serve. Apprezzo anche la possibilità di regolare i parametri della qualità video, registrare automaticamente le sessioni e utilizzare il WebViewer dal browser senza dover installare ogni volta il client. Tra gli aspetti meno convincenti ci sono l’interfaccia grafica, che a mio parere risulta piuttosto pesante e non sempre intuitiva, e il sistema di accesso occasionale tramite ID e password, che può risultare poco pratico, specialmente quando le credenziali cambiano spesso. Pros Possibilità di aggiungere determinate macchine ai pc in gestione, per poterci accedere in qualsiasi istante. Possibilità di scegliere i parametri relativi alla qualità video dello streaming. Possibilità di registrare automaticamente ogni sessione all'avvio. WebViewer per connettersi ai dispositivi tramite finestra del browser senza dover necessariamente installare il client. Cons Pesantezza e poca intuitività dell'interfaccia grafica. Per l'accesso remoto occasionale non pratica la presenza del condice dispositivo associato ad una password che talvolta spesso scade frequentemente. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 31, 2026 Hello Daniele, Thank you for taking the time to share your experience with TeamViewer! We’re really glad to hear that the platform has been a valuable tool for managing multiple devices and that features like saved managed devices, flexible video quality controls, automatic session recording, and our web version have supported your workflow. It’s great to know these capabilities help streamline your daily tasks without extra installations or setup. We also truly appreciate your honest feedback about the interface and the occasional challenges with ID‑and‑password logins. Therefore, we would like to invite you to click on the following link, where you will find a guide for the new UI to make your journey in TeamViewer easier: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Finally, be sure that your feedback is incredibly valuable, and we will make sure it reaches the right team. All the best! Valeria/TeamViewer PV Placido V. Auxiliar Administrativo Entertainment ### "Muy recomendable y fácil de utilizar" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 2, 2026 Muy buena experiencia, lo llevo usando varios años y me ha sido muy útil a lo largo de estos, ayudándome a solventar diferentes problemas propios y de compañeros, siendo muy sencillo de instalar y utilizar tanto para ellos como para mi. Pros La facilidad para conectar con los equipos en remoto de los compañeros y la velocidad que tiene a la hora de trabajar desde otro ordenador. Cons No he encontrado nada reseñable que no me guste o desagrade, ya que es una aplicación bastante consolidada. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 17, 2026 Hello Plácido, Thank you so much for your positive review and for sharing your experience! We’re really glad to hear that TeamViewer has been a reliable support tool for you over the years, helping you solve your own issues and support your colleagues. Knowing that the installation and daily use have been simple and intuitive for everyone truly motivates us to keep improving. If you’d like to get even more out of it than a connection, feel free to check out our guide with useful information for a complete experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ All the best, Valeria/TeamViewer AU Anonymous User CEO Marketing and Advertising ### "Escroquerie" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 26, 2026 Pros Le logiciel semble fonctionner correctement, mais je n’ai pas eu besoin de l’utiliser............... Cons Période d’essai gratuite transformée automatiquement en abonnement annuel de 516,96 €, sans aucune utilisation du logiciel. Un simple email de rappel, puis débit immédiat de plus de 500 €. Premier et seul contact avec TeamViewer, et refus total de remboursement malgré une demande faite immédiatement après la facturation. Procédé extrêmement discutable. Soyez très vigilant avec leur “essai gratuit”. Pratique d'escroc.... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 20, 2026 Hello TeamViewer user, Thank you for bringing this to our attention. We’re sorry to hear about your experience, and we appreciate you raising this concern. To look into the matter properly, we kindly invite you to submit a support ticket, so our team can review the situation in detail and assist you further. For information about how to submit a ticket: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/contact-support/submit-a-ticket/ We apologize for any inconvenience. Best, Valeria/TeamViewer CT Cameron T. IT Service Desk Analyst Financial Services ### "The Most Advanced IT Service Desk Remote Control Tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 25, 2026 TeamViewer has made such a positive impact on my ability to troubleshoot and resolve IT Service Desk tickets remotely with all of it's advanced features, it is easily the most comprehensive and impressive system I have used in end user support. TeamViewer is the only remote control system I know that allows you to switch screens seamlessly, sent the control + alt + delete function if you are trying to unlock a device remotely, and allow you to disable remote input from the end user if you need to do a hard fix on something. It is a very innovative system I wholeheartedly recommend for businesses. Pros TeamViewer is the most seamless and well developed IT remote control tool I have used in my time of being an IT Service Desk Analyst, packed with lots of advanced features that allow you to communicate with the end user you are helping, as well as advanced features that allow you to make your experience as an administrator a lot easier such as switching screens or disabling remote input if needed. Cons TeamViewer regularly updates it's user interface, meaning that some useful features can be hard to find post update. This is not a major issue because you can see why each user interface update is being done, and that is to push a more refined and complete user experience, so once you are used to it you start to embrace these changes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 20, 2026 Hello Cameron, Thank you so much for your rating and for sharing your experience. Great to hear TeamViewer gives you such a smooth experience with powerful features that make remote support easier for both you and your users. Regarding your comment about the regular updates of our interface, we understand that adapting to change, especially technological change, can be challenging when it's supposed to make things easier. To help you navigate the updated TeamViewer interface more smoothly, we invite you to click the link below, where you'll find a helpful guide designed to simplify your experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ We hope this information will help you in future connections. Best regards, Valeria/TeamViewer AU Anonymous User Realtor Real Estate ### "TeamViewer for a large group" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 21, 2026 Overall TeamViewer is a good product for file sharing and its very easy to use especially indicated for a large group of workers Pros What I loke the most about TeamViewer is that its a great file sharing, works well in a large team with team collaboration and task management. Cons What I like the least about TeamViewer is that sometimes it might present some bugs or errors in the system Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 12, 2026 Hello TeamViewer user, Thank you so much for your positive review. We’re glad to hear that TeamViewer meets your file-sharing needs and works well within your larger team. We’re sorry to hear you’ve occasionally encountered bugs or system errors. While we continuously work on stability and performance improvements, your feedback is important to us. We take the opportunity to invite you to click on the following link, where you will find our user´s guide: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Have a nice day! Valeria/TeamViewer AU Anonymous User System Architect Financial Services ### "Billing nightmare on termination" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 19, 2026 Horrible termination experience with huge penalties for not advising them before deciding not to continue subscription Pros Expensive, the T&Cs are a must read as they have they are not standard and could cause a surprise cost on termination A great pro if you like unexpected bills. Cons When you stop paying, rather than expire your usage like all other subscriptions. Teamviewer T&C states you need to advise them in writing. If you don't they take it to a debtcollector with huge collection fees. Buyer beware - I strongly recommend that anyone considering their services pay close attention to the fine print and be prepared for an unpleasant billing process if you ever decide to leave. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 12, 2026 Hello TeamViewer user, Thank you for taking the time to share your experience. We’re truly sorry to hear that the contract renewal and termination process did not meet your expectations. Our goal is always to provide full transparency around subscription terms, including the requirement for written cancellation before the renewal date. Please know that your feedback is being taken very seriously and will be promptly shared with the responsible team to ensure it is addressed appropriately. Your voice matters, and we appreciate you bringing this to our attention. We are sorry for the inconvenience. Best regards, Valeria/TeamViewer AU Anonymous User Project Manager Sports ### "Remote Access Gem" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 11, 2026 Great experience! As mentioned, it’s super easy for all to get access to, and helps us alleviate issues. Pros Team collaboration Ease of use Lack of bugs and issues from my experience, as well as the ability to quickly solve issues users are having with their laptop applications Cons I really don’t have anything. I’ve used this a lot with my last job and was able to quickly access a remote computer. Now, my IT team is able to quickly connect to my laptop and help with issues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 18, 2026 Hello TeamViewer user, Thank you so much for sharing your experience with TeamViewer! It’s great to hear that you’ve found it easy to use, reliable, and effective for team collaboration. We take the opportunity to invite you to click on the following link, where you will find a guide so you can have a complete TeamViewer experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Have a nice day! Valeria/TeamViewer [View all Reviews](https://www.capterra.com/p/194565/TeamViewer/reviews/) ## FAQs Yes. TeamViewer offers a free version for personal, non-commercial use. This includes remote access, file transfer, and screen sharing features, but excludes business-grade tools such as session logging, device management, and multi-user licensing. TeamViewer’s business pricing starts at $112.90 per month (billed annually) for the Premium plan. This includes support for up to 15 users and 300 managed devices, with pricing scaling based on session concurrency and feature access. Yes. You can set up unattended access by installing TeamViewer Host on the remote device. This allows you to connect without requiring the end user to log in or accept the session manually. A session link is a secure, one-time connection method that replaces static ID and password sharing. You can generate a session link and send it via email, chat, or WhatsApp to initiate remote support. Yes. While session links are recommended for security, you can still connect using a TeamViewer ID and password from the Remote Support tab in the app. You can manage licensed devices directly in the TeamViewer app under Settings > Licenses. This includes adding, removing, or reassigning devices based on your subscription. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from TeamViewer’s own online content in August 2025, including the product's website and its social media channels. ## Related reading ### [4 Key IT Management Software Features and Top Products That Offer Them](https://www.capterra.com/resources/it-management-software-features/) Published March 26, 2024 by [Ashish Upadhyay](https://www.capterra.com/resources/author/aupadhyay/) ### [5 Top-Rated IT Workflow Management Software](https://www.capterra.com/resources/top-it-workflow-management-software/) Published December 18, 2023 by [Barkha Bali](https://www.capterra.com/resources/author/bbali/) ### [How To Compare Software Options Before A Purchase (Free Scorecard Calculator)](https://www.capterra.com/resources/software-comparison-scorecard/) Published August 21, 2025 by [Amita Jain](https://www.capterra.com/resources/author/ajain/) and [Lindsay Page](https://www.capterra.com/resources/author/lindsay-page/) Popular comparisons [Zoho Assist vs TeamViewer ONE](https://www.capterra.com/compare/112011-194565/Zoho-Assist-vs-TeamViewer)[Slack vs TeamViewer ONE](https://www.capterra.com/compare/135003-194565/Slack-vs-TeamViewer)[Supremo Remote Desktop vs TeamViewer ONE](https://www.capterra.com/compare/177094-194565/Supremo-Remote-Desktop-vs-TeamViewer)[NinjaOne vs TeamViewer ONE](https://www.capterra.com/compare/184229-194565/NinjaOne-vs-TeamViewer)[ISL Light vs TeamViewer ONE](https://www.capterra.com/compare/146892-194565/ISL-Light-vs-TeamViewer)[ScreenConnect vs TeamViewer ONE](https://www.capterra.com/compare/147830-194565/ScreenConnect-vs-TeamViewer)[GoTo Meeting vs TeamViewer ONE](https://www.capterra.com/compare/163332-194565/GoToMeeting-vs-TeamViewer)[Atera vs TeamViewer ONE](https://www.capterra.com/compare/144309-194565/Atera-vs-TeamViewer)[Pulseway vs TeamViewer ONE](https://www.capterra.com/compare/141792-194565/Pulseway-vs-TeamViewer) [Action1 vs TeamViewer ONE](https://www.capterra.com/compare/180609-194565/Action1-RMM-vs-TeamViewer)[Webex Suite vs TeamViewer ONE](https://www.capterra.com/compare/194565-237272/TeamViewer-vs-Webex)[Zoho Meeting vs TeamViewer ONE](https://www.capterra.com/compare/194565-202121/TeamViewer-vs-Zoho-Meeting)[LogMeIn Resolve vs TeamViewer ONE](https://www.capterra.com/compare/194565-249584/TeamViewer-vs-GoTo-Resolve)[Splashtop vs TeamViewer ONE](https://www.capterra.com/compare/162972-194565/Splashtop-Business-Access-vs-TeamViewer)[JumpCloud Directory Platform vs TeamViewer ONE](https://www.capterra.com/compare/175092-194565/JumpCloud-DaaS-vs-TeamViewer)[Getscreen.me vs TeamViewer ONE](https://www.capterra.com/compare/194565-202036/TeamViewer-vs-Getscreen-me)[JIRA Service Management vs TeamViewer ONE](https://www.capterra.com/compare/194565-227102/TeamViewer-vs-JIRA-Service-Management)[baramundi Management Suite vs TeamViewer ONE](https://www.capterra.com/compare/177946-194565/baramundi-Management-Suite-vs-TeamViewer)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)