# Compare Grasshopper vs Nextiva 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Grasshopper and Nextiva based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/175002-175788/Grasshopper-vs-Nextiva --- # Grasshopper vs Nextiva Features and Cost Comparison Last updated June 3rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: GrasshopperNextiva2/4 selected [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[4.3 (360)](https://www.capterra.com/p/175002/Grasshopper/reviews/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) [## Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[4.3 (360)](https://www.capterra.com/p/175002/Grasshopper/reviews/) Starting Price $14.00/year Value-for-Money 4.2 Functionality 4.2 Ease of Use 4.3 Customer Service 4.3 Reviews Sentiment Based on [360 reviews](#user-reviews) Positive 301 Neutral 31 Negative 28 [## Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting Price $25.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment Based on [919 reviews](#user-reviews) Positive 830 Neutral 38 Negative 51 ## Not a match? 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What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 3,094 reviews from business phone systems software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 65%Fit Not enough reviews Feature ratings Call Routing 3.6 Mobile Access 3.8 Alerts/Notifications 3.5 Call Logging 3.8 Call Recording \-- 89%Fit High performer Feature ratings Call Routing 4.8 Mobile Access 4.6 Alerts/Notifications 4.7 Call Logging 4.6 Call Recording 4.6 User satisfaction User satisfaction 4.3 User reviews[360](https://www.capterra.com/p/175002/Grasshopper/reviews/) Ease of use 4.3 Functionality 4.2 Value for money 4.2 Customer support 4.3 User satisfaction 4.6 User reviews[919](https://www.capterra.com/p/175788/Nextiva/reviews/) Ease of use 4.5 Functionality 4.5 Value for money 4.5 Customer support 4.5 Price starts from Price starts from $14Flat Rate, Per Year - Free version - Free trial Price starts from $25Per User, Per Month - Free version - Free trial Best for Best for Built specifically for small business owners, the Grasshopper virtual phone system enables entrepreneurs to keep personal and business calls separate, while you stay on-the-go. Best for Businesses of any size who want to better connect with their customers. ## User reviews Pros & cons VR Verified Reviewer CGO > "So, we decided to transfer it to QUO, who has a better app, settings, options and also use of AI (instead of voice..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7115755) NS NOAH S. Business Owner Founder > "It cost us so much to comply with the new requirements that the FCC had and the unclear instructions that it..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6849718) GL George L. Managing Partner > "The voicemail-to-email feature is especially helpful for tracking project inquiries and scheduling follow-ups..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043103) VR Victoria R. ABA > "I created a new extension however they were receiving calls from other extensions which caused a disruption in..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7052861) GL George L. Managing Partner > "Reliable, professional, and ideal for trades or service-based businesses that need flexibility and solid customer..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043103) LB Latricia B. Owner > "Did not like the setup for your phone number and no refund for cancellation" [See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___7061333) EK Erin K. cos > "The setup was simple, and I appreciate that I can use a dedicated business number without needing extra equipment." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043164) TW Tray W. President > "terrible, Grasshopper never got my number ported over, even though my cell phone carrier emailed me it was" [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043088) SK Shawnalee K. Office Manager > "I have been happy to use it for handling text communications with all of our current & new families." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6691106) Andrea M. Project Manager, Training and Certification > "Recording messages was challenging at times because the first word or two would be cut off during playback." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6508433) EK Erin K. cos > "Calls come through clearly, voicemail transcription has been helpful, and the app is easy to use." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043164) EK Erin K. cos > "The only downside I’ve noticed so far is mostly related to small interface preferences." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043164) JL Janice L. Manager > "Good, I would recommend a service to any small business overall, it’s helped me a lot to operate my small business" [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7044838) VR Verified Reviewer Psychotherapist > "Calls aren't always clear doesn't matter if I'm on wifi or data." [See full review](https://www.capterra.com/p/175002/Grasshopper/#GetApp___6436140) DD Dave D. Owner > "I love that I can use this on my cell phone." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7039189) DS David S. President > "Also, the texting function has never worked" [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6806868) MC Milena C. Office Admin > "Grasshopper is very simple to use and easy to setup." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7170749) VR Verified Reviewer CGO > "I would not recommend this service." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7115755) TW Tray W. President > "The customer service representatives do care about helping" [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043088) MB Matthew B. CEO > "Cannot bulk text." [See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___6719877) RD Reema D. Associate Director > "I enjoy that we can now direct callers to the right program they are interested in (we are a camp with multiple..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___4473158) VR Verified Reviewer Psychotherapist > "Frustrating experience as I'd connected with support and they told me it was a setting issue and they'd corrected..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#GetApp___6436140) JJK Janelle Johanna K. Contactor construction > "I liked that the app was supposed to put all my voicemails in one app" [See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___5091798) DS David S. President > "They made the app much much worse and also increased the price." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6806868) SK Shawnalee K. Office Manager > "Very easy to use!" [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6691106) KW Krista W. Owner > "After hours with customer support it never got resolved." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6716338) PN Philasande N. Photographer > "What I like mostly abiut this software is that it gives people a free trial so that if you change your mind, you..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3750393) MB Matthew B. CEO > "Customer service is awful, WASTE of money." [See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___6719877) VR Verified Reviewer Virtual Medical Assistant > "Only use this for outbound calls, when confirming and rescheduling patient schedules and so far so good." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___4468100) BS Blake S. Owner > "Lots of fees and the text messaging rarely works; I get an error message 50% of the time when sending messages or..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___4140857) MM Marion M. Owner > "I use it as the main line for my business but it immediately filters into google voice numbers for each staff..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3231456) SC Shane C. Owner > "Didnt use it for 1.5 yrs." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6363516) MC Madeline C. Director > "I never miss a call and can answer when I’m available" [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3856048) BS Blake S. Owner > "Responsive customer support, but not willing to take your issue back to the internal team to see if it’s a viable..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___4140857) JL Jami L. Administrative Director > "Easy to integrate to your cell phone and CRM software." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3790968) Mario D. General Manager > "The worst part for us is that when we ported some numbers to another provider we lost access to all of our records..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3460405) JJ Jordan J. Owner > "Overall its a great way to keep in touch with customers while still being able to have your cell phone separate..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3243924) MC Madeline C. Director > "Sometimes calls don’t come thru so I see it as a missed call but can always call back" [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3856048) VR Verified Reviewer Head of Operations > "It was cheap, like really really low cost compared to competitors" [See full review](https://www.capterra.com/p/175002/Grasshopper/#GetApp___4547220) JJK Janelle Johanna K. Contactor construction > "Terrible waste of time service." [See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___5091798) CY Catherine Y. Call Center Hiring Manager > "We have access to an easy-to-use app so that we never miss calls and never have to wait to be in front of the..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3611495) CB Carie B. Manager > "They DONT have a refund policy but offer the use for free for 3 months which is silly as you can't use the system. ..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___3585403) VR Verified Reviewer Owner > "Overall, using grasshopper has helped my small business to maintain call center operations effectively." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3395561) CB Carie B. Manager > "I was just charged 163.00 for one month and I haven't received one call on it or been able to print these number..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___3585403) MO Michael O. Managing Partner > "Call forwarding is seamless and voice mail transcripts are nice." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3550750) AR Abdolreza R. Manager > "They charge you extra WITHOUT INFORMING you as well!!!!" [See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___4457211) Kate Margoth B. Account Manager Assistant > "I like softphones the most! really convenient!" [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___4124894) BW Beth W. Owne%r > "I missed a bunch of calls." [See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___3985747) KP Krystle P. Investor > "I use this product for my business to avoid using my personal line and it works great and even sends voicemails to..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2781117) BW Beth W. Owne%r > "Their system wasnt worth the price." [See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___3985747) RP Rebecca P. SALES > "our small company decided to try this software for the days and times we are not in the office to give our..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2269267) ZG Zev G. Manager > "I didn't love the layout and design when printing PODs." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2957501) LS Lex S. CEO > "Among the competitor ads, Grasshopper offers good value and covers all the basic features. But there are other..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2444912) LS Lex S. CEO > "What disappoints me the most is, Grasshopper doesn't have a way to export or backup your text messages." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2444912) KT Katherine T. Owner > "Overall, it's a great option for our business since we work remotely and it's incredible for us to be able to all..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2552199) Mario D. General Manager > "Wi-fi calling is awful. " [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3460405) JO Julianna O. Director of Client Experience > "It allowed for multiple users, a phone app and web app, as well as a web option." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2777956) Mario D. General Manager > "Poor call quality. " [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3460405) An N. President > "It also a very simple app and a website to control all your voice mail and incoming call needs." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2297680) ET Elliott T. Attorney > "I then spend hours trying to figure out the billing and on being on hold with customer service reps to sort out the..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2631254) DB Dusty B. Virtual Assistant > "I love that it offers the ability for phone and text conversations." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2562039) DM David M. Assistant Operational Manager > "This took much longer than expected." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3505682) MM Marion M. Owner > "That said, it works just fine and I have no complaints about the service." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3231456) ET Elliott T. Attorney > "I would call in and either be put on hold, or be told it was a Ruby problem. And of course the Ruby people said..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2631254) Heather W. Excellent > "The initial investment may be small or high, but the returns can be a lot more than you ever might have anticipated." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2519850) DB Dave B. senior account manager > "I would get calls for other members of the organization, and I have no clue how to transfer them over." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2340822) DD Daniel D. Co-founder > "Easy to use." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3288096) KT Katherine T. Owner > "Customer service is quick and helpful, but they haven't always been able to fix the issues I have had." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2552199) Cristian V. Principal > "It's easy to use and we can have our own office number without the actual phones and subscriptions." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2803824) VR Verified Reviewer Attorney > "Only throw your money away for a month or 2." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2587491) [View Reviews](https://www.capterra.com/p/175002/Grasshopper/reviews/) Bob W. owner > "I contacted support and they changed some things and said wait 45 minutes and it should work." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7154149) CG Chris G. Owner > "A custom config Nextiva pushed to our account locks me out of changing settings in the portal, so cloning one phone's configuration to another — a thirty-second task —..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7160045) Brandon K. Business Development Manager > "Nextiva Contact Center is scalable and flexible, accommodating our organization's evolving needs as we grow. Whether we need to add new communication channels, onboard..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6221079) CG Chris G. Owner > "The marketing leans hard on reliability and service, but day to day it's features that are technically present and functionally broken, paired with a portal that doesn't..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7160045) CD Charles D. Director of Lab Operations > "Our company combined three services, 800 Call Flow, Fax, and multiple business lines into one service with Nextiva at a savings of over $400/month." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6252370) JS Joseph S. HR Adminstrator > "This made the process costly, time-consuming, and impractical, especially for a charge related to services that were never provided." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7127851) CR Cade R. Sales Manager > "Its intuitive interface, flawless voice quality, feature diversity, responsive customer support, and reliability make it a top choice for businesses seeking a seamless..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012809) JS Joseph S. HR Adminstrator > "This situation makes no sense, as it is unreasonable to charge customers for phone services after their numbers have already been ported away." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7127851) AC Andrew C. Associate > "Full call control using an endless variety of call flow options, mobile connectivity, desktop app allowing you to take a softphone anywhere, voicemail via email,..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025653) BT Brianna T. Consultant > "Nextiva made it nearly impossible to cancel our contract--I believe they are a predatory company that only cares about money." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7178929) WJ Wally J. Logistics coordinator > "We rely on Nextiva Business Phone Service to handle our communication challenges, enhancing teamwork, ensuring customer satisfaction, and keeping our team connected, no..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025734) AL Amy L. Office Manager > "The phone will ring and say connected but no one is on the other end, and the customer says they couldn't hear me when they call back." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7072160) JJ Jamie J. Operations Manager > "With their software we were able to achieve our goals of routing calls for all 14 of our salons to one centralized location." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6148532) BT Brianna T. Consultant > "We were also abandoned during the onboarding process, leaving us with no idea how to move forward." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7178929) RM Robert M. Director > "We are in the process of phone migration from Cisco Call Manager to Nextiva, Nextiva offered a competitive offer that makes it easy to move forward with a new phone system..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047296) Bob W. owner > "I tried to use SMS but it didn't work and I contacted support." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7154149) MZ Melissa Z. Manager > "This is an amazing feature which allows the caller to route their own call instead of talking to our receptionist (ie. press 1 for Bob, press 2 for Larry, etc)." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024234) Ginna G. Attorney > "I think sometimes its glitchy and problem solving only through chat can be frustrating at times but overall we an work with it." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6864075) DF Damain F. Finance Director > "The mobile app is a standout, enabling users to stay connected on the go, enhancing productivity and flexibility for remote teams." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012789) SS Sean S. Owner > "That there sales reps will say one thing and then go on leave and not even document what was said and then your bill is around 3,000 for the life of your contract" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6597540) KL Keith L. Systems administrator > "Nextiva is a great platform for me because I want to self manage my call flows and call center ad it gives me all the tools I need to do that." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238314) EL Everett L. owner > "Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358) AS Ace S. Sales Coordinator > "The flexibility and scalability of their service allowed us to add or remove lines as needed, making it easy to adapt to changing business requirements." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5048031) EL Everett L. owner > "Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358) TM Theodore M. IT Director > "I manage all of the systems for my company including the two previous phone providers, internet providers, alarm system, saas providers, etc. etc. etc., and Nextiva is so..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6221303) ZM Zeus M. Chief Operations Officer > "Our closing rate for sales and appointment setting has gone up significantly using call monitoring and recording, without being able to hear and see what our staff are..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025375) TS Tiffany S. Comptroller > "They have great customer service that walk you through the set up and help you get everything that you need for your incoming calls with our customers." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238409) CG Chris G. Owner > "Second, I have no control over my own configuration." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7160045) CH Carl H. Marketing > "As a remote worker, Nextiva makes it possible to call, text, or chat with colleagues and customers from my own phone extention." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024122) MC Mariangel C. Customer service representative > "One potential drawback of Nextiva is that it may be considered relatively more expensive compared to some other business communication solutions, especially for small..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6006620) HC Harry C. Property Manager > "Any question you could come up with the had an answer, They checked and verified that everything you did was correct and when you thought it couldn't get any better they..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6226148) AA Abdulrahman A. IT Software Management > "The iOS app could be a little better with clearing missed calls and stopping the annoying pop-up that keeps asking me to enable cellular data when it is already enabled..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6227057) JS Jason S. President > "Most integrations worked the first time after they were installed." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7064322) JS Joseph S. HR Adminstrator > "Overpriced service" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7127851) ST Samantha T. President > "Nextiva was a cost effective way to provide phones to several employees." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642) AH Ariz H. Director > "Specifically, notifications for text messages. Whenever customers text us, we don't get a notification in our email in the same manner that we do when they call us or..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025428) CB Christina B. CFO > "Having the ability to download the Nextiva app on my cellphone allows me to step away from the office and still stay connected." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6081939) AL Amy L. Office Manager > "The service on the app doesn't always work properly. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7072160) LE Laura E. LOGISTIC COORDINATOR > "Nextiva has been a very useful tool for my companythe nextiva application is also very good and there are many tools that we can use to record calls, which is amazinf for..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5031409) KR Kyle R. IT Project Manager > "Sometimes voip phones would have provisioning issues reaching the server" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6786575) SM Sharon M. Director of Operations / Property manager > "We love the call forwarding features, such as when we need to work from home and use our personal cell phones for business-related calls. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5027181) MG Mario G. IT Director > "If someone depletes your Long Distance credits, it can disable your entire account and all phone service (as described by sales, hasn't happened)." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6092301) TL Tina L. Office Manager Assistant > "We were porting over 190 phonelines from our seventeen clinics including several faxlines, and Nextiva had made sure we'd lost none of them during the transition to their..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6061122) ST Samantha T. President > "Nextiva depends on the internet., so when internet is down, so are the phones." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642) SH Simon H. Mediator and Arbitrator > "Much less expensive than POTS, much better voice mail system. And on the rare occasions when I need support (probably no more than 3 times in 5+ years) could reach real..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6269462) EL Everett L. owner > "unreliable connectivity." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358) FM Felipe M. Logistics Coordinator > "I work as a freight broker and making and receiving calla everyday is a critical part of my job, Nextiva has succeeded to accomplish this role effectively for me." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024424) EL Everett L. owner > "unreliable connectivity." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358) WF William F. Engineer > "We have not experienced a single outage in two years, and their service department has been reliable and responsive in supporting MACs and assisting with advanced setup..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6018178) EL Everett L. owner > "No customer support." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358) JP Jessica P. Program Support > "My favorite feature is the user control of the auto attendant. Once you understand how it works, you can set it up to operate in whatever way is needed." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6050303) BM Barbara M. Law Clerk > "Wait times were long and there were a few times where we were on the line waiting and the call would drop, resulting in us having to wait even longer." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5039073) AA Anthony A. CFO > "generally the system is good although my hardware is not great, the keys stick a lot." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6542502) TD Tabitha D. Administrative Assistant > "Our transfer system was not operating properly." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6638003) JB Jacob B. Student Ministry Pastor > "Nextiva being an app on my personal phone is the biggest benefit of all. Because of it, I am able to have a separate number to give people for business purposes but not..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024083) TL Terry L. Marketing Manager > "A couple things i didn't understand, like parking a phone takes up a phone line, having the paging system takes up a phone line. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6107062) CW Casey W. Office Manager > "I love the team messaging and video conferencing." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6504306) TL Tina L. Office Manager Assistant > "It's a bit not initially flexible when it comes to adjusting the phones' operations based on holidays or locations that are not open every other weekend." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6061122) SF Sheri F. President > "The support one gets in setting up a call and the wide range of services offered to deliver a very professional and efficient communication system to us" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6213809) JK Joe K. sales manager > "Wait times, customer service needs an improvement, transfers between agents and departments for trunk accounts." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047252) AA Andres A. LOGISTICS COORDINATOR > "The exceptional call quality and the convenience of both phone and desktop applications have significantly improved my communication and productivity." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5023987) NR Nathan R. Director of IT > "It's difficult to find more niche things such as a specific type of call log because it's buried under another tab that doesn't really make sense." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6241001) MT Miguel T. Law Clerk > "I like how you can track and monitor the calls and how I can go back days and days to find a phone number." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5032968) AA Armando A. Marketing Manager > "While Nextiva is a good platform overall and it offers very decent pricing, it lacks critical functions for decision-making that can hurt some numbers in growing companies." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6246551) BP Benir P. Marketing Director > "The ability to seamlessly direct calls to specific departments or individuals ensures that every interaction receives prompt attention." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047140) DC David C. Head of Media Ops & Distribution > "Like much of the global workforce, over the course of COVID my role went from in-office to remote. When moving to my current location, I ended up in a dead zone for cell..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025826) JG John G. Music Director > "One of the big things I wanted our stations to utilize was texting capabilities, while keeping our request line number the same." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5048978) ST Samantha T. President > "We didn't get any training on how to use the phone system." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642) GS Gabriel S. CEO > "We purchased Nextiva's enterprise package and are enjoying the full features from call monitoring/recording to the mobile app." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6066285) AMR Andres Mauricio R. Operations manager > "The prior app had been riddled with numerous problems, which inevitably resulted in a significant loss of calls, ultimately translating to a loss of revenue for our..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024149) GC Gale C. Executive Assistant > "The cost was much less expensive than purchasing a new phone system, the ability to answer calls when away from the office on your cell phone is a very good option. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6081092) JB John B. Owner > "It is a chore switching phone systems, but with all the changes Nextiva has made recently I do not see myself switching to another provider as long as the reliability..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6027350) JC Jerick C. Administrative > "Our productivity has increased dramatically as a result of the user-friendly interface, which has made managing calls and texts much simpler." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6303249) JF Jon F. CEO > "I do not like that I have to call in to add phone lines to my account, though it does give me a chance to ask questions while I'm there." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6144344) SP Stacey P. Office Manager > "Nextiva is a user friendly product that has allowed our small business to make call flow adjustments and modifications with ease. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6062428) DJ Dan J. IT Support Manager > "Managing auto attendants for multiple locations is difficult through the web interface." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6053978) DF Damain F. Finance Director > "Their team is knowledgeable, responsive, and genuinely committed to resolving any issues promptly. Whether you need assistance with setup, troubleshooting, or exploring..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012789) HD Hemang D. Manager > "The price is not in affordable price range" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6620192) BAL BETH-ANNE L. OFFICE MANAGER > "We have had excellent service every time we added additional phones, porting our phone number, or needing questions answered about the different platforms." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6006908) SH Stephen H. Systems Administrator > "Most of the time when our users can't use their phone it's because they get a time and date out of sync. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047403) [View Reviews](https://www.capterra.com/p/175788/Nextiva/reviews/) ## User interface [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) 4.28 (360) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) 4.60 (919) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Grasshopper 19/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendant - Automatic Call Distribution - Callback Scheduling - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Caller ID - Customizable Reports - Employee Directory - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Monitoring - Multi-Channel Communication - PBX - Predictive Dialer - Purchasing & Receiving - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - SMS Messaging [See all features](https://www.capterra.com/p/175002/Grasshopper/#features) Nextiva Top features 32/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendant - Automatic Call Distribution - Callback Scheduling - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Caller ID - Customizable Reports - Employee Directory - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Monitoring - Multi-Channel Communication - PBX - Predictive Dialer - Purchasing & Receiving - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - SMS Messaging [See all features](https://www.capterra.com/p/175788/Nextiva/#features) ### Recognition Grasshopper is recognized as a top-rated tool in 1 Capterra Shortlist reports Nextiva is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Grasshopper Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Nextiva Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Grasshopper - By GoTo - Located in United States - Founded in 2003 Nextiva - By Nextiva - Located in United States - Founded in 2008 ## 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