# Compare Grasshopper vs Dialpad 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Dialpad and Grasshopper based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/175002-190976/Grasshopper-vs-Dialpad-Sell --- # Dialpad vs Grasshopper Features and Cost Comparison Last updated June 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: DialpadGrasshopper2/4 selected [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.2 (569)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[4.3 (360)](https://www.capterra.com/p/175002/Grasshopper/reviews/) [## Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.2 (569)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting Price $27.00/month Value-for-Money 4.1 Functionality 4.2 Ease of Use 4.3 Customer Service 4 Reviews Sentiment Based on [569 reviews](#user-reviews) Positive 465 Neutral 53 Negative 51 [## Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[4.3 (360)](https://www.capterra.com/p/175002/Grasshopper/reviews/) Starting Price $14.00/year Value-for-Money 4.2 Functionality 4.2 Ease of Use 4.3 Customer Service 4.3 Reviews Sentiment Based on [360 reviews](#user-reviews) Positive 301 Neutral 31 Negative 28 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 3,094 reviews from business phone systems software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 76%Fit High performer Feature ratings Call Routing 4.0 Mobile Access 3.9 Alerts/Notifications 3.7 Call Logging 4.0 Call Recording 4.3 65%Fit Not enough reviews Feature ratings Call Routing 3.6 Mobile Access 3.8 Alerts/Notifications 3.5 Call Logging 3.8 Call Recording \-- User satisfaction User satisfaction 4.2 User reviews[569](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Ease of use 4.3 Functionality 4.2 Value for money 4.1 Customer support 4.0 User satisfaction 4.3 User reviews[360](https://www.capterra.com/p/175002/Grasshopper/reviews/) Ease of use 4.3 Functionality 4.2 Value for money 4.2 Customer support 4.3 Price starts from Price starts from $27Per User, Per Month - Free version - Free trial Price starts from $14Flat Rate, Per Year - Free version - Free trial Best for Best for Any size sales organization looking to drive rep efficiency and speed up ramp times. Best for Built specifically for small business owners, the Grasshopper virtual phone system enables entrepreneurs to keep personal and business calls separate, while you stay on-the-go. ## User reviews Pros & cons JR Jennifer R. Teacher > "It made it simple to connect with students, parents, and colleagues through calls, messaging, and video meetings in one platform." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7156283) SG Skyler G. Quality Manager > "You can only pull meaning full info from one Contact Center (skill / queue) at a time. If you do try to pull data out simultaneously for multiple..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7153462) PA Pauline A. Compliance and Credentialing Support Specialist > "Overall, this software is great as a main communicator with clients, it is AI powered but not too much, our clients does not have any feedbacks about..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7175421) SG Skyler G. Quality Manager > "The export formatting is awful and you can't choose which data you want in your reports or what order you'd like the report to be in." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7153462) Brian B. Business administrator > "It has a set of tools that brings together several tasks in a single platform, automating processes helps reduce workflows and helps us as a team to..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6488866) OD Olga D. Pharmacist > "Sometimes it's too slow to start dialing a number and other times it doesn't even try to dial for unknown reasons." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7079261) CD Connie D. Office Manager > "I brought our company into using this SoftWare a few years ago so that we can effectively communicate with our tenants...from maintenance requests, to..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6774112) NF Nathan F. Owner > "SMS stopped working because I didn't click the button that said auto-recharge (why not advise this)?" [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___7086872) JC James C. Customer Success Manager > "I enjoying having a service that integrates both text and voice into a single app, allowing me to communicate in two different manners." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6698833) KC Katherine C. CFO > "Issues with dropped calls were attributed to our tech/browser despite being told that our tech was appropriate for use with the tool." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7004986) AS Alex S. Founder > "We also lave the recording and transcribing feature." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7169328) NF Nathan F. Owner > "Issues with getting my account set up correctly to begin with." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___7086872) RS Rebecca S. Business Consultant > "The desktop app is just tricky. If they could resolve the issues of not being able to open on my computer so that I am not constantly on my phone, I..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6874673) MB Matt B. IT Project Management > "Dialpad application will some times freeze up requiring you to manually close the application and restart it to resolve the issue." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6820541) SG Skyler G. Quality Manager > "Dialpad has a simple UI system and is not overly complex." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7153462) AL Ariel L. Director of customer support and success > "I would say I would prefer dial pad over that phone system, but there are still many limitations with this phone system related to integration with..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6827682) SG Skyler G. Quality Manager > "The transcription is better than I have seen in many VOIP softwares." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7153462) EL Elisabeth L. Co-founder > "When we got down to actually buying, these super slick sellers suddenly didn't understand our company and the prices they gave us were completely..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6565471) ID Isaac D. Operations Supervisor > "I liked that Dialpad makes communication simple, with clear call quality and easy integration with other tools." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6879571) SG Skyler G. Quality Manager > "Helpful at times but doesn't do well with nuance." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7153462) Brian B. Business administrator > "It helps to have a joint performance with the entire work team and with the help of artificial intelligence all processes are faster and easier to..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6488866) SG Skyler G. Quality Manager > "Their AI helpdesk is highly robotic." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7153462) Mary Ellen E. Agent > "The best part of Dialpad is its ease of use, clear audio, and dependable performance during daily work calls." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7066101) SM Shauna M. Project Coordinator > "I was quoted $540, but they did not give me any indication that they would add nearly 40% to my monthly fee in taxes and fees, making it actually $750." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6623266) MB Mac B. IM > "Dialpad excels at delivering a consumer-friendly, all-in-one cloud communications platform." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6867466) AL Ariel L. Director of customer support and success > "My overall experience with dial pad is neither negative or positive. If I had to consider the phone system, we were using prior to migrating to dial..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6827682) BC Billie C. Marketing Coordinator > "How the software provides accurate transcripts of meetings in real which is a valuable asset." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6459585) JN James N. DIRECTOR > "They then proceeded to tell me the issue was because I didn't correctly check a box on their online portal. But guess what it was checked and I had..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6576052) DL Daniel L. Director, IT > "It is cutting-edge communication platform that combines user-friendly design, cloud-based accessibility, and advanced features to deliver a seamless..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6167581) SR Sheila R. Director of Operations > "Our law firm, which relies on fully functioning phone service, can no longer afford to continue trying to resolve these issues." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6785924) HB Holly B. Resolution specialists > "Everything was synchronized in one platform and easy to click on." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7087593) MB Mac B. IM > "Doesn't integrate with all the tools we use." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6867466) JJ Jimi J. Sales Manager > "Solid dialer with good tools for sales management but there are lower cost options that also do the same thing." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6804817) BC Billie C. Marketing Coordinator > "Setting up the system is complicated and customer service does not respond in a timely manner" [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6459585) KC Katherine C. CFO > "We use this for our entire team & most team members use it on a daily basis." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7004986) DR Derek R. CMO > "Customer service is very slow and do not remedy problems, they just send you in circles." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6810316) JC James C. Customer Success Manager > "The AI Transcript is very useful, and it helps me recall points of the conversation. " [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6698833) SR Sheila R. Director of Operations > "For nearly 12 weeks now, we have experienced numerous technical issues with our phone service." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6785924) RC Rachel C. Customer Support Lead > "Within the tool, it is so easy to search for previous contacts and at a glance see all interactions we have ever had with specific contacts. As I..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6367648) JS Joshua S. VP Global Sales > "The onboarding was terrible, months delayed (despite paying from the date of the contract being signed) and very little correspondence due to Dialpad..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5034150) Kalina B. Freelance and Human resources > "Best functions in Dialpad I love would be alerts/notications, accepting and placing calls, and messaging." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6327817) KP Kevin P. CEO > "This lack of ownership is frustrating and undermines the overall customer experience." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6794574) RD Regan D. Customer Care Manager > "For our business VoIP needs, Dialpad is and has always been awesome." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6773996) CQ Carrie Q. Owner > "They were still building it out, which they billed us an extra $1,000 and took another 2 months before they had the chat bot ready for us to even look..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6221297) VR Verified Reviewer Director of Patient Experience > "Overall, I'm highly satisfied that even if I am not in the country, I can receive and make calls using a reliable phone number created by dialpad for..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6085936) MF Matt F. COO > "It's almost like every user has to manage their own callback queue, but person A doesn't get notified that person B has already called them back and..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___4963997) PS Prateek S. CEO > "Dialpad's interface is user-friendly, and their call quality is generally reliable." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6539798) Isaac J. CEO > "I requested cancellation (which they force you to do through customer service) and was shocked to find they didn't process it. Upon contacting them..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#GetApp___6148308) DF David F. CSM > "Dialpad does everything we need to do, especially from an outbound sales perspective and call recordings." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4966592) SP Stuart P. Owner > "Now it fails at least 90% of the time. And for a company that claims to have great AI, when you call for customer service you have to identify..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5090293) Noime T. Customer Success Manager > "I also like that you are able to record your call and even if you forget to record the call, it can automatically translate your call into a written..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3888796) AP Alex P. Owner > "After adding users and then attempting to remove them just three days later, I was informed that I am now obligated to pay for the additional..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6348440) DKS Denese Kyle S. Executive Assistant > "I also love that we are able to receive data/analytics report from Dialpad on my email and we see who are our top agents and we also have an option to..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4527307) SM Shauna M. Project Coordinator > "They misrepresent available features." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6623266) KM Karly M. Compliance Consultant > "I think I can speak for both myself and my team when I say Dialpad was an excellent addition to our tools we use everyday to be productive and..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6234641) RR Ryan R. Owner > "Lack of integrations." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814) KP Karan P. Business Development Representative > "The tool enables us to better connect with the prospects we are having a conversation with, and the nudges presented to us while having the..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4148446) Robert B. CEO > "This was not advertised. When I ported my existing 1-800 number over to them, they would not allow me to receive incoming calls until I purchased..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4753876) JM Juan M. Operations Supervisor > "It's a great app for calls and multi calls, also works as chat." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6087465) PD Paul D. Director of Telecommunications > "You can call it not researching the product fully. " [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6610571) KM Karly M. Compliance Consultant > "The AI technology paired with the user friendly designed and functions make my life so much easier." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6234641) DR Derek R. CMO > "Refund has not been given." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6810316) VR Verified Reviewer Facilities Specialist > "The setup was quick and easy." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6820612) CQ Carrie Q. Owner > "We tried sending faxes for several weeks and then realized none were going through. When we reached out to Dialpad they said "oh yeah, that's a known..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6221297) SP Stuart P. Owner > "It 'seemed' like an affordable option for call recording." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5090293) AR Adrian R. Operations Manager > "We have reduced our sales team and they have been completely inflexible with the terms of the contract, even if we suggested exchanging the call..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4237725) MR Mike R. Staffing Lead > "I love the simplicity and ease of use that makes using Dialpad easier than using a normal landline office phone." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6023364) RR Ryan R. Owner > "Poor call quality." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814) TG Tom G. Managing Director > "Users generally find it user-friendly with reliable call quality and integrations." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___5037765) TG Tom G. Managing Director > "Customer service was unresponsive, lacked follow-through, and the procedures for cancellation were unnecessarily complicated." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___5037765) DKS Denese Kyle S. Executive Assistant > "As someone whose english is not her first language, I really appreciate the live transcription and option to replay/review call for recording and..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4527307) Isaac J. CEO > "Outside of that I stopped using the service quite quickly, but they never honored my cancellation request and took hundreds of dollars from me." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#GetApp___6148308) GL Graham L. Director > "Interface is slick compared to the previous product we used" [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6174043) RR Ryan R. Owner > "Predatory financial practices." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814) Rick K. Owner > "Love the mobile app and the ability to make and receive calls over cellular and WiFi." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3665710) SP Stuart P. Owner > "In other words, our price isn't really our price because that isn't enough to cover costs, so we will add on a fee. " [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5090293) MB Michael B. Founder > "I liked the voicemail transcription." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6159520) GL Graham L. Director > "Now our business isnt as big and we're trying to reduce licenses back down to 20 and they continue to charge for 50 - I genuinely thought this was a..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6174043) JA Jennifer A. Designer > "way calling, transferring of calls, and getting scripted messages while away from the office allows me to be out and about doing business without..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3474650) AP Alex P. Owner > "The customer service is abysmal; they have no real interest in resolving issues or providing genuine assistance." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6348440) [View Reviews](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) VR Verified Reviewer CGO > "So, we decided to transfer it to QUO, who has a better app, settings, options and also use of AI (instead of voice..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7115755) NS NOAH S. Business Owner Founder > "It cost us so much to comply with the new requirements that the FCC had and the unclear instructions that it..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6849718) GL George L. Managing Partner > "The voicemail-to-email feature is especially helpful for tracking project inquiries and scheduling follow-ups..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043103) VR Victoria R. ABA > "I created a new extension however they were receiving calls from other extensions which caused a disruption in..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7052861) GL George L. Managing Partner > "Reliable, professional, and ideal for trades or service-based businesses that need flexibility and solid customer..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043103) LB Latricia B. Owner > "Did not like the setup for your phone number and no refund for cancellation" [See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___7061333) EK Erin K. cos > "The setup was simple, and I appreciate that I can use a dedicated business number without needing extra equipment." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043164) TW Tray W. President > "terrible, Grasshopper never got my number ported over, even though my cell phone carrier emailed me it was" [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043088) SK Shawnalee K. Office Manager > "I have been happy to use it for handling text communications with all of our current & new families." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6691106) Andrea M. Project Manager, Training and Certification > "Recording messages was challenging at times because the first word or two would be cut off during playback." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6508433) EK Erin K. cos > "Calls come through clearly, voicemail transcription has been helpful, and the app is easy to use." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043164) EK Erin K. cos > "The only downside I’ve noticed so far is mostly related to small interface preferences." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043164) JL Janice L. Manager > "Good, I would recommend a service to any small business overall, it’s helped me a lot to operate my small business" [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7044838) VR Verified Reviewer Psychotherapist > "Calls aren't always clear doesn't matter if I'm on wifi or data." [See full review](https://www.capterra.com/p/175002/Grasshopper/#GetApp___6436140) DD Dave D. Owner > "I love that I can use this on my cell phone." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7039189) DS David S. President > "Also, the texting function has never worked" [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6806868) MC Milena C. Office Admin > "Grasshopper is very simple to use and easy to setup." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7170749) VR Verified Reviewer CGO > "I would not recommend this service." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7115755) TW Tray W. President > "The customer service representatives do care about helping" [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043088) MB Matthew B. CEO > "Cannot bulk text." [See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___6719877) RD Reema D. Associate Director > "I enjoy that we can now direct callers to the right program they are interested in (we are a camp with multiple..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___4473158) VR Verified Reviewer Psychotherapist > "Frustrating experience as I'd connected with support and they told me it was a setting issue and they'd corrected..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#GetApp___6436140) JJK Janelle Johanna K. Contactor construction > "I liked that the app was supposed to put all my voicemails in one app" [See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___5091798) DS David S. President > "They made the app much much worse and also increased the price." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6806868) SK Shawnalee K. Office Manager > "Very easy to use!" [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6691106) KW Krista W. Owner > "After hours with customer support it never got resolved." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6716338) PN Philasande N. Photographer > "What I like mostly abiut this software is that it gives people a free trial so that if you change your mind, you..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3750393) MB Matthew B. CEO > "Customer service is awful, WASTE of money." [See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___6719877) VR Verified Reviewer Virtual Medical Assistant > "Only use this for outbound calls, when confirming and rescheduling patient schedules and so far so good." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___4468100) BS Blake S. Owner > "Lots of fees and the text messaging rarely works; I get an error message 50% of the time when sending messages or..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___4140857) MM Marion M. Owner > "I use it as the main line for my business but it immediately filters into google voice numbers for each staff..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3231456) SC Shane C. Owner > "Didnt use it for 1.5 yrs." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6363516) MC Madeline C. Director > "I never miss a call and can answer when I’m available" [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3856048) BS Blake S. Owner > "Responsive customer support, but not willing to take your issue back to the internal team to see if it’s a viable..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___4140857) JL Jami L. Administrative Director > "Easy to integrate to your cell phone and CRM software." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3790968) Mario D. General Manager > "The worst part for us is that when we ported some numbers to another provider we lost access to all of our records..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3460405) JJ Jordan J. Owner > "Overall its a great way to keep in touch with customers while still being able to have your cell phone separate..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3243924) MC Madeline C. Director > "Sometimes calls don’t come thru so I see it as a missed call but can always call back" [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3856048) VR Verified Reviewer Head of Operations > "It was cheap, like really really low cost compared to competitors" [See full review](https://www.capterra.com/p/175002/Grasshopper/#GetApp___4547220) JJK Janelle Johanna K. Contactor construction > "Terrible waste of time service." [See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___5091798) CY Catherine Y. Call Center Hiring Manager > "We have access to an easy-to-use app so that we never miss calls and never have to wait to be in front of the..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3611495) CB Carie B. Manager > "They DONT have a refund policy but offer the use for free for 3 months which is silly as you can't use the system. ..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___3585403) VR Verified Reviewer Owner > "Overall, using grasshopper has helped my small business to maintain call center operations effectively." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3395561) CB Carie B. Manager > "I was just charged 163.00 for one month and I haven't received one call on it or been able to print these number..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___3585403) MO Michael O. Managing Partner > "Call forwarding is seamless and voice mail transcripts are nice." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3550750) AR Abdolreza R. Manager > "They charge you extra WITHOUT INFORMING you as well!!!!" [See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___4457211) Kate Margoth B. Account Manager Assistant > "I like softphones the most! really convenient!" [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___4124894) BW Beth W. Owne%r > "I missed a bunch of calls." [See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___3985747) KP Krystle P. Investor > "I use this product for my business to avoid using my personal line and it works great and even sends voicemails to..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2781117) BW Beth W. Owne%r > "Their system wasnt worth the price." [See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___3985747) RP Rebecca P. SALES > "our small company decided to try this software for the days and times we are not in the office to give our..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2269267) ZG Zev G. Manager > "I didn't love the layout and design when printing PODs." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2957501) LS Lex S. CEO > "Among the competitor ads, Grasshopper offers good value and covers all the basic features. But there are other..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2444912) LS Lex S. CEO > "What disappoints me the most is, Grasshopper doesn't have a way to export or backup your text messages." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2444912) KT Katherine T. Owner > "Overall, it's a great option for our business since we work remotely and it's incredible for us to be able to all..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2552199) Mario D. General Manager > "Wi-fi calling is awful. " [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3460405) JO Julianna O. Director of Client Experience > "It allowed for multiple users, a phone app and web app, as well as a web option." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2777956) Mario D. General Manager > "Poor call quality. " [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3460405) An N. President > "It also a very simple app and a website to control all your voice mail and incoming call needs." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2297680) ET Elliott T. Attorney > "I then spend hours trying to figure out the billing and on being on hold with customer service reps to sort out the..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2631254) DB Dusty B. Virtual Assistant > "I love that it offers the ability for phone and text conversations." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2562039) DM David M. Assistant Operational Manager > "This took much longer than expected." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3505682) MM Marion M. Owner > "That said, it works just fine and I have no complaints about the service." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3231456) ET Elliott T. Attorney > "I would call in and either be put on hold, or be told it was a Ruby problem. And of course the Ruby people said..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2631254) Heather W. Excellent > "The initial investment may be small or high, but the returns can be a lot more than you ever might have anticipated." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2519850) DB Dave B. senior account manager > "I would get calls for other members of the organization, and I have no clue how to transfer them over." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2340822) DD Daniel D. Co-founder > "Easy to use." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3288096) KT Katherine T. Owner > "Customer service is quick and helpful, but they haven't always been able to fix the issues I have had." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2552199) Cristian V. Principal > "It's easy to use and we can have our own office number without the actual phones and subscriptions." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2803824) VR Verified Reviewer Attorney > "Only throw your money away for a month or 2." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2587491) [View Reviews](https://www.capterra.com/p/175002/Grasshopper/reviews/) ## User interface 4.18 (569) [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) 4.28 (360) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Dialpad Top features 34/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendant - Automatic Call Distribution - Callback Scheduling - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Caller ID - Customizable Reports - Employee Directory - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Monitoring - Multi-Channel Communication - PBX - Predictive Dialer - Purchasing & Receiving - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - SMS Messaging [See all features](https://www.capterra.com/p/190976/Dialpad-Sell/#features) Grasshopper 19/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendant - Automatic Call Distribution - Callback Scheduling - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Caller ID - Customizable Reports - Employee Directory - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Monitoring - Multi-Channel Communication - PBX - Predictive Dialer - Purchasing & Receiving - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - SMS Messaging [See all features](https://www.capterra.com/p/175002/Grasshopper/#features) ### Recognition No recognitions have been awarded to Dialpad Grasshopper is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support Dialpad Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Grasshopper Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Dialpad - By Dialpad - Located in United States - Founded in 2011 Grasshopper - By GoTo - Located in United States - Founded in 2003 ## 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