# Compare Grasshopper vs VoIP.ms 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Grasshopper and VoIP.ms based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/175002-203084/Grasshopper-vs-VoIP-ms

---

# Grasshopper vs VoIP.ms Features and Cost Comparison

Last updated June 3rd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

GrasshopperVoIP.ms2/4 selected

[Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[4.3 (360)](https://www.capterra.com/p/175002/Grasshopper/reviews/)

[VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/)

[## Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[4.3 (360)](https://www.capterra.com/p/175002/Grasshopper/reviews/)

Starting Price

$14.00/year

Value-for-Money

4.2

Functionality

4.2

Ease of Use

4.3

Customer Service

4.3

Reviews Sentiment

Based on [360 reviews](#user-reviews)

Positive

301

Neutral

31

Negative

28

[## VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/)

Starting Price

$1.10/month

Value-for-Money

4.8

Functionality

4.7

Ease of Use

4.4

Customer Service

4.8

Reviews Sentiment

Based on [698 reviews](#user-reviews)

Positive

678

Neutral

14

Negative

6

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## Send this comparison chart to my inbox

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 2,376 reviews from voip software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

54%Fit

Missing features

Feature ratings

Mobile Access

3.8

Online Voice Transmission

3.4

Video Conferencing

NA

API

NA

Chat/Messaging

2.4

\--%Fit

Missing features

Not enough reviews

Feature ratings

Mobile Access

NA

Online Voice Transmission

4.6

Video Conferencing

5.0

API

\--

Chat/Messaging

NA

User satisfaction

User satisfaction

4.3

User reviews[360](https://www.capterra.com/p/175002/Grasshopper/reviews/)

Ease of use

4.3

Functionality

4.2

Value for money

4.2

Customer support

4.3

User satisfaction

4.8

User reviews[698](https://www.capterra.com/p/203084/VoIP-ms/reviews/)

Ease of use

4.4

Functionality

4.7

Value for money

4.8

Customer support

4.8

Price starts from

Price starts from

$14Flat Rate, Per Year

-   Free version
-   Free trial

Price starts from

$1.10Other, Per Month

-   Free version
-   Free trial

Best for

Best for

Built specifically for small business owners, the Grasshopper virtual phone system enables entrepreneurs to keep personal and business calls separate, while you stay on-the-go.

Best for

Any business looking to simplify their communications. Any reseller looking for a fully customizable interface and any residential looking for a good, affordable, and reliable home phone service.

## User reviews

Pros & cons

VR

Verified Reviewer

CGO

> "So, we decided to transfer it to QUO, who has a better app, settings, options and also use of AI (instead of voice..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7115755)

NS

NOAH S.

Business Owner Founder

> "It cost us so much to comply with the new requirements that the FCC had and the unclear instructions that it..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6849718)

GL

George L.

Managing Partner

> "The voicemail-to-email feature is especially helpful for tracking project inquiries and scheduling follow-ups..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043103)

VR

Victoria R.

ABA

> "I created a new extension however they were receiving calls from other extensions which caused a disruption in..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7052861)

GL

George L.

Managing Partner

> "Reliable, professional, and ideal for trades or service-based businesses that need flexibility and solid customer..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043103)

LB

Latricia B.

Owner

> "Did not like the setup for your phone number and no refund for cancellation"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___7061333)

EK

Erin K.

cos

> "The setup was simple, and I appreciate that I can use a dedicated business number without needing extra equipment."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043164)

TW

Tray W.

President

> "terrible, Grasshopper never got my number ported over, even though my cell phone carrier emailed me it was"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043088)

SK

Shawnalee K.

Office Manager

> "I have been happy to use it for handling text communications with all of our current & new families."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6691106)

Andrea M.

Project Manager, Training and Certification

> "Recording messages was challenging at times because the first word or two would be cut off during playback."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6508433)

EK

Erin K.

cos

> "Calls come through clearly, voicemail transcription has been helpful, and the app is easy to use."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043164)

EK

Erin K.

cos

> "The only downside I’ve noticed so far is mostly related to small interface preferences."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043164)

JL

Janice L.

Manager

> "Good, I would recommend a service to any small business overall, it’s helped me a lot to operate my small business"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7044838)

VR

Verified Reviewer

Psychotherapist

> "Calls aren't always clear doesn't matter if I'm on wifi or data."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#GetApp___6436140)

DD

Dave D.

Owner

> "I love that I can use this on my cell phone."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7039189)

DS

David S.

President

> "Also, the texting function has never worked"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6806868)

MC

Milena C.

Office Admin

> "Grasshopper is very simple to use and easy to setup."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7170749)

VR

Verified Reviewer

CGO

> "I would not recommend this service."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7115755)

TW

Tray W.

President

> "The customer service representatives do care about helping"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043088)

MB

Matthew B.

CEO

> "Cannot bulk text."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___6719877)

RD

Reema D.

Associate Director

> "I enjoy that we can now direct callers to the right program they are interested in (we are a camp with multiple..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___4473158)

VR

Verified Reviewer

Psychotherapist

> "Frustrating experience as I'd connected with support and they told me it was a setting issue and they'd corrected..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#GetApp___6436140)

JJK

Janelle Johanna K.

Contactor construction

> "I liked that the app was supposed to put all my voicemails in one app"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___5091798)

DS

David S.

President

> "They made the app much much worse and also increased the price."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6806868)

SK

Shawnalee K.

Office Manager

> "Very easy to use!"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6691106)

KW

Krista W.

Owner

> "After hours with customer support it never got resolved."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6716338)

PN

Philasande N.

Photographer

> "What I like mostly abiut this software is that it gives people a free trial so that if you change your mind, you..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3750393)

MB

Matthew B.

CEO

> "Customer service is awful, WASTE of money."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___6719877)

VR

Verified Reviewer

Virtual Medical Assistant

> "Only use this for outbound calls, when confirming and rescheduling patient schedules and so far so good."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___4468100)

BS

Blake S.

Owner

> "Lots of fees and the text messaging rarely works; I get an error message 50% of the time when sending messages or..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___4140857)

MM

Marion M.

Owner

> "I use it as the main line for my business but it immediately filters into google voice numbers for each staff..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3231456)

SC

Shane C.

Owner

> "Didnt use it for 1.5 yrs."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6363516)

MC

Madeline C.

Director

> "I never miss a call and can answer when I’m available"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3856048)

BS

Blake S.

Owner

> "Responsive customer support, but not willing to take your issue back to the internal team to see if it’s a viable..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___4140857)

JL

Jami L.

Administrative Director

> "Easy to integrate to your cell phone and CRM software."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3790968)

Mario D.

General Manager

> "The worst part for us is that when we ported some numbers to another provider we lost access to all of our records..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3460405)

JJ

Jordan J.

Owner

> "Overall its a great way to keep in touch with customers while still being able to have your cell phone separate..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3243924)

MC

Madeline C.

Director

> "Sometimes calls don’t come thru so I see it as a missed call but can always call back"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3856048)

VR

Verified Reviewer

Head of Operations

> "It was cheap, like really really low cost compared to competitors"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#GetApp___4547220)

JJK

Janelle Johanna K.

Contactor construction

> "Terrible waste of time service."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___5091798)

CY

Catherine Y.

Call Center Hiring Manager

> "We have access to an easy-to-use app so that we never miss calls and never have to wait to be in front of the..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3611495)

CB

Carie B.

Manager

> "They DONT have a refund policy but offer the use for free for 3 months which is silly as you can't use the system. ..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___3585403)

VR

Verified Reviewer

Owner

> "Overall, using grasshopper has helped my small business to maintain call center operations effectively."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3395561)

CB

Carie B.

Manager

> "I was just charged 163.00 for one month and I haven't received one call on it or been able to print these number..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___3585403)

MO

Michael O.

Managing Partner

> "Call forwarding is seamless and voice mail transcripts are nice."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3550750)

AR

Abdolreza R.

Manager

> "They charge you extra WITHOUT INFORMING you as well!!!!"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___4457211)

Kate Margoth B.

Account Manager Assistant

> "I like softphones the most! really convenient!"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___4124894)

BW

Beth W.

Owne%r

> "I missed a bunch of calls."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___3985747)

KP

Krystle P.

Investor

> "I use this product for my business to avoid using my personal line and it works great and even sends voicemails to..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2781117)

BW

Beth W.

Owne%r

> "Their system wasnt worth the price."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___3985747)

RP

Rebecca P.

SALES

> "our small company decided to try this software for the days and times we are not in the office to give our..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2269267)

ZG

Zev G.

Manager

> "I didn't love the layout and design when printing PODs."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2957501)

LS

Lex S.

CEO

> "Among the competitor ads, Grasshopper offers good value and covers all the basic features. But there are other..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2444912)

LS

Lex S.

CEO

> "What disappoints me the most is, Grasshopper doesn't have a way to export or backup your text messages."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2444912)

KT

Katherine T.

Owner

> "Overall, it's a great option for our business since we work remotely and it's incredible for us to be able to all..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2552199)

Mario D.

General Manager

> "Wi-fi calling is awful. "

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3460405)

JO

Julianna O.

Director of Client Experience

> "It allowed for multiple users, a phone app and web app, as well as a web option."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2777956)

Mario D.

General Manager

> "Poor call quality. "

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3460405)

An N.

President

> "It also a very simple app and a website to control all your voice mail and incoming call needs."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2297680)

ET

Elliott T.

Attorney

> "I then spend hours trying to figure out the billing and on being on hold with customer service reps to sort out the..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2631254)

DB

Dusty B.

Virtual Assistant

> "I love that it offers the ability for phone and text conversations."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2562039)

DM

David M.

Assistant Operational Manager

> "This took much longer than expected."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3505682)

MM

Marion M.

Owner

> "That said, it works just fine and I have no complaints about the service."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3231456)

ET

Elliott T.

Attorney

> "I would call in and either be put on hold, or be told it was a Ruby problem. And of course the Ruby people said..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2631254)

Heather W.

Excellent

> "The initial investment may be small or high, but the returns can be a lot more than you ever might have anticipated."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2519850)

DB

Dave B.

senior account manager

> "I would get calls for other members of the organization, and I have no clue how to transfer them over."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2340822)

DD

Daniel D.

Co-founder

> "Easy to use."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3288096)

KT

Katherine T.

Owner

> "Customer service is quick and helpful, but they haven't always been able to fix the issues I have had."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2552199)

Cristian V.

Principal

> "It's easy to use and we can have our own office number without the actual phones and subscriptions."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2803824)

VR

Verified Reviewer

Attorney

> "Only throw your money away for a month or 2."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2587491)

[View Reviews](https://www.capterra.com/p/175002/Grasshopper/reviews/)

RZ

Roberto Z.

SEO

> "I also appreciate the flexibility it offers, allowing me to customize call routing and manage multiple numbers effortlessly. While the setup required..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___6683131)

Caleb B.

Founder

> "Scaled up an outbound operation, one subaccount got flagged — fine, I get it, fraud systems exist for a reason."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___7148016)

JS

Jonathan S.

Principal

> "voip.ms overall: Great product line, very competitive pay-as-you-go pricing, incredible feature set, industry-leading customer support - fast..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___6818328)

RZ

Roberto Z.

SEO

> "here isn't much I disliked about VoIP.ms, but if I had to choose something, I would say that the initial setup requires some learning, especially for..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___6683131)

JS

Jonathan S.

Principal

> "What I like most about the voip.ms softphone is that it's provided by voip.ms, with seamless access to multiple special voip.ms features."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___6818328)

JR

Jeff R.

Owner

> "Unresolved issues with SMS capabilities on main DID numbers"

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___6543845)

Caleb B.

Founder

> "Honestly one of the more developer-friendly carriers out there — that's the only reason I kept coming back."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___7148016)

DD

Dennis D.

Owner

> "Their documentation is often a bit lacking or out of date."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___6753780)

Dave W.

CEO

> "VoIP.ms was a near drop-in replacement for hosting things locally, I was able to port nearly all numbers (and a couple numbers that couldn't be ported..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990491)

BH

Billy H.

Student

> "I was disappointed to find the international numbers didn’t come with “local” call rates - I am a UK customer and would’ve liked to purchase a UK..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989563)

MY

Michael Y.

Mechanical Designer

> "VoIP.ms has considerably lowered my phone bill compared with other services, while offering a multitude of useful features to help optimize my..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989880)

KG

Karl G.

Director of Information Systems

> "This means you need to keep track of the last date you did this or the invoice may not reconcile with your card statement."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989169)

HF

Hunter F.

Proprietor

> "VoIP.ms gives you power tools and "just enough" customizable features to deploy unique solutions for your customers, but you don't have to learn the..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990387)

MB

Michael B.

Founder

> "did's and accounts don't appear to be standard menu options, therefore, I struggle with being able to choose anything under these menu options in less..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989158)

Anthony W.

Owner

> "It is a relatively inexpensive backup system for outgoing calls as well as providing a custom number for specific phone users and clients"

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989345)

DZ

David Z.

CEO

> "Make this requirement known early in the process so people don't become frustrated when they think all the steps have been completed, but they can't..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989228)

Cameron D.

Digital Marketing Manager

> "The first thing that drew me to VoIP.ms was the customization and ability to not spend a ton of money on a phone system for myself or my business."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989060)

RP

Ryan P.

Owner

> "Third parties often have trouble sending SMS to VoIP.ms, or sometimes they outright block the use of VoIP services for SMS."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989279)

RT

Ryan T.

Head Of Integrated Search & Data Performance

> "VoIP.ms has some of the most human, helpful and solutions focused support staff in the VoIP space. While at first it can look daunting to setup - the..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4991517)

EP

Elizabeth P.

VP

> "VOIP.ms is certainly not the most technical of providers - there's no coding or anything to do and most things are set with radio buttons."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4991958)

MD

Michael D.

President

> "VoIP.ms lets you set up a sophisticated phone system at a low cost with way more flexibility that you can get with other offerings."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990318)

RE

Ryk E.

CEO

> "We have had some difficulties in matching inbound services on end points with the right servers."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989971)

DV

Dave V.

IT Manager

> "As an added bonus, I've essentially stopped all junk phone calls with a mixture of a call routing rule and an IVR.You can basically do anything with..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989652)

MH

Marin H.

Owner

> "The website can be a bit confusing to navigate if you're only using a few features VoIP.ms offers."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989174)

RM

Rob M.

VP, Systems

> "Setup was quick and easy with instructions provided for most VoIP gateways, with many trunking locations to ensure low latency and jitter free..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990123)

BF

Brendan F.

Director of Business Development

> "The only thing I didn't like was when they had the DDOS attack and my phone lines were down and we did not have any alternative."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990000)

CR

Corey R.

Energy Manager

> "I switched from expensive big telephone company service and I get so many more features and capabilities for literally pennies on the dollar with..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989166)

DC

David C.

System Engineer

> "The only issue we had was due to a DOS attack on their DNS that left our lines unavailable."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989302)

David P.

Director

> "The advantages are the interconnect information, and loop back IVR test functions, feature codes."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990132)

PL

Peter L.

Chief cook & bottle washer

> "The SMS/MMS service can not receive messages from certain providers/numbers. "

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4991390)

RZ

Roberto Z.

SEO

> "What I liked most about VoIP.ms is its reliability and flexibility."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___6683131)

DC

David C.

President

> "I am annoyed at their billing in US dollars as I get hit with excessive bank charges having no US$ account myself."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989095)

VR

Verified Reviewer

Broker

> "The most value I get is the ability to administer the backend fairly easily to manipulate the changes according to business flow."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989361)

MY

Michael Y.

Mechanical Designer

> "The website can be a little tricky to navigate due to the number of options and features."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989880)

PM

Paul M.

Senior System Administrator

> "The quality of my calls with voip.ms are excellent, and I am always kept advised of any downtime due to network maintenance, which does not occur..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989444)

JL

Jonathan L.

Administrator

> "With tha ata configuration, it can’t be use be everyone, user’s need a minimal understanding on sip phone"

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4997776)

HF

Hunter F.

Proprietor

> "I would say VoIP.ms is the perfect service for a somewhat-experienced consultant or employee to deploy a customized VoIP solution for their..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990387)

NR

Nigel R.

CEO

> "Without warning, we were charged 40c a minute for our calls instead of 1c a minute as had been for many years previously. "

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4900914)

CL

Constantine L.

President

> "It is reliable, inexpensive and the voice mail allows me to filter unlimited unwanted calls."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989094)

JD

Jonathan D.

IT

> "The billing method in USD are difficult to convert in CAD billing Taxes"

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989115)

AH

Andrew H.

Technology Consultant

> "They experienced stability issues for a period and I ended up switching to a competitor, but came back to VoIP.ms once their reliability issues were..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989083)

DZ

David Z.

CEO

> "The most difficult part of the service is the initial setup - i.e. creating your account."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989228)

VR

Verified Reviewer

Founder

> "There are tutorials and a wiki on their website, and I've found knowledgeable users on 3rd party websites who are willing to help or give advice."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990021)

VR

Verified Reviewer

home user

> "Perhaps what few difficulties I have are due to connectivity issues, and not VoIP.ms' service."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990250)

AH

Alexander H.

General Director

> "MS provides us security, effective, reliable communications at the lowest cost of any of the options we've tried before."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989795)

EV

Eric V.

CEO

> "There was a DDOS attack few months ago where we had zero service for 3-4 Days."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989719)

ES

Enrique S.

Owner

> "Call routing flexibility, allows me to properly handle incoming calls."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989160)

RB

Richard B.

Owner

> "I needed a phone and didn't want to pay for a hardline just for phone service."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989454)

JC

Jozo C.

Architect

> "Migrating our regular phones to VoIP.ms was an easy process and it took a lot less time than expected. Since then we've started to use additional..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989472)

EB

Erik B.

owner

> "not innovative like Twilio, you are not going to find any integration with AWS and polly or advanced things like this."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989588)

VR

Verified Reviewer

Founder

> "They have loads of features and functionalities, and also provide an API to interact with their services."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990021)

VR

Verified Reviewer

CEO

> "The user interface does not look good, modern and is not well designed."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989729)

JD

James D.

Regional Director

> "The price is great, but what I really like is their tech support to help configure the phone line as well at port it from the phone company."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989114)

ML

Marjorie L.

Coordinator

> "The messaging system could be improved , we don’t use that feature very often"

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989478)

LW

Lucas W.

Owner

> "I like how flexible I can manage my bills for different numbers and hosting sites."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989650)

VC

Vincent C.

Senior Technical Level Designer

> "You might loose service if you have a power outage if you don’t plug all your device (modem, router and voip adapter) on a battery powered UPS."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___3764639)

CK

Chris K.

Admin

> "MS to be an exceptional service provider, catering comprehensively to all of our VoIP requirements within our corporate environment."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989674)

SC

Satish C.

VP

> "The configuration documentation is difficult to follow for non-technical folks."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990030)

EC

Emma C.

C-Level

> "voip.ms solves many different problems with their feature set, I'm a happy long-term customer who has used many of the features of voip.ms over the..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989235)

GB

Guy B.

consultant

> "the service was interrupted for a few days following a denial of Service Attack"

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989296)

BW

Bruce W.

Top Dog

> "I connect multi-line VoIP phones over WiFi for the ultimate flexibility."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989322)

SW

Shawn W.

N/A

> "Not applicable switching was easy, on the other hand this 40 character minimum for this survey was not great"

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989263)

DD

Dennis D.

Owner

> "I like how easy it is to procure a new DID / Local Number."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___6753780)

JL

John L.

Owner

> "I cancelled the account and will stick with my current VOIP provider Ubiquiti"

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#SoftwareAdvice___6223922)

Randal B.

Principal Consultant

> "In the case of small businesses, at less than $200 capital cost and $10 per month, we've been able to provide full-featured auto attendant answering..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4600102)

MD

Michel D.

Network specialist

> "Intermittent Call interruptions or calls degraded"

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990078)

MP

Mathieu P.

N/A

> "Customer service is very responsive, the quality of the call routing, and the reliability of the system has always been great."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989497)

VR

Verified Reviewer

Telephone Administrator

> "It shouldn't have to be so hard to reconfigure your lines."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989161)

VR

Verified Reviewer

Owner

> "The company has been just what I need -- a solid performer, very little downtime, quick customer support, and a product line that meets my needs."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989075)

DC

Devin C.

President

> "It is too high for the international rate to China."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990352)

JMA

Jean Mathieu A.

Analyst Dev

> "It’s easy to setup and allows me to do complex configurations, we can customize ourself all the different features without having to call the helpdesk."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989808)

TB

Teala B.

Office Manager

> "Using a VoIP app can be confusing for our techs"

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989354)

AC

Addison C.

Systems Engineer

> "The crystal-clear call quality and seamless connectivity have truly transformed my communication."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989308)

MB

Michelle B.

Registered Nurse

> "Integration issue during initial set up was quite tricky"

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989523)

HH

Heaven H.

Owner

> "Call forwarding, because I have More than one phone and it's easier to have all my calls go to my main phone"

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4991629)

SS

Stan S.

Director

> "Monthly cost of having DID is a little too high."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989131)

Randal B.

Principal Consultant

> "Like me, you'll be amazed at the range of features you get for the vastly reduced price when comparing the service to that of a traditional telephone..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4600102)

EZ

Eric Z.

Director

> "Recent outages made it slightly unreliable."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989140)

GB

George B.

President

> "As a small business owner I work to keep costs down and VOIP.MS provides more features for less money! "

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989606)

NR

Nigel R.

CEO

> "Failure to inform us of a forty-fold increase in price."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4900914)

[View Reviews](https://www.capterra.com/p/203084/VoIP-ms/reviews/)

## User interface

[Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)

4.28 (360)

No images or videos  
provided by vendor

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Grasshopper

18/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automatic Call Distribution
-   Call Center Management
-   Call Conferencing
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Queues
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Screening
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customizable Reports
-   Fax Management
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Online Voice Transmission
-   Queue Management
-   Real-Time Analytics
-   Real-Time Monitoring
-   Reporting & Statistics
-   SIP Trunking
-   SMS Messaging
-   Third-Party Integrations
-   Unified Communications
-   Video Conferencing
-   Voice Mail
-   Voicemail Transcription

[See all features](https://www.capterra.com/p/175002/Grasshopper/#features)

VoIP.ms

Top features

26/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automatic Call Distribution
-   Call Center Management
-   Call Conferencing
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Queues
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Screening
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customizable Reports
-   Fax Management
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Online Voice Transmission
-   Queue Management
-   Real-Time Analytics
-   Real-Time Monitoring
-   Reporting & Statistics
-   SIP Trunking
-   SMS Messaging
-   Third-Party Integrations
-   Unified Communications
-   Video Conferencing
-   Voice Mail
-   Voicemail Transcription

[See all features](https://www.capterra.com/p/203084/VoIP-ms/#features)

### Recognition

Grasshopper is recognized as a top-rated tool in 1 Capterra Shortlist reports

VoIP.ms is recognized as a top-rated tool in 4 Capterra Shortlist reports

Best Value VoIPSoftware (2022) 

### Deployment & support

Grasshopper

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

VoIP.ms

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Grasshopper

-   By GoTo
-   Located in United States
-   Founded in 2003

VoIP.ms

-   By VoIP.ms
-   Located in Canada
-   Founded in 2007

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