# Compare Grasshopper vs 800.com 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Grasshopper and 800.com based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/175002-208208/Grasshopper-vs-800-com

---

# Grasshopper vs 800.com Features and Cost Comparison

Last updated May 20th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Grasshopper800.com2/4 selected

[Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[4.3 (358)](https://www.capterra.com/p/175002/Grasshopper/reviews/)

[800.com](https://www.capterra.com/p/208208/800-com/)[4.7 (330)](https://www.capterra.com/p/208208/800-com/reviews/)

[## Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[4.3 (358)](https://www.capterra.com/p/175002/Grasshopper/reviews/)

Starting Price

$14.00/year

Value-for-Money

4.3

Functionality

4.2

Ease of Use

4.4

Customer Service

4.3

Reviews Sentiment

Based on [358 reviews](#user-reviews)

Positive

301

Neutral

30

Negative

27

[## 800.com](https://www.capterra.com/p/208208/800-com/)[4.7 (330)](https://www.capterra.com/p/208208/800-com/reviews/)

Starting Price

$149.00/month

Value-for-Money

4.6

Functionality

4.6

Ease of Use

4.7

Customer Service

4.7

Reviews Sentiment

CR

LW

DT

Based on [330 reviews](#user-reviews)

Positive

309

Neutral

13

Negative

8

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 2,941 reviews from business phone systems software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

68%Fit

Not enough reviews

Feature ratings

Call Routing

3.7

Mobile Access

3.9

Call Transfer

1.0

Call Logging

4.0

Alerts/Notifications

3.7

76%Fit

Missing features

Feature ratings

Call Routing

4.7

Mobile Access

4.9

Call Transfer

4.7

Call Logging

NA

Alerts/Notifications

4.7

User satisfaction

User satisfaction

4.3

User reviews[358](https://www.capterra.com/p/175002/Grasshopper/reviews/)

Ease of use

4.4

Functionality

4.2

Value for money

4.3

Customer support

4.3

User satisfaction

4.7

User reviews[330](https://www.capterra.com/p/208208/800-com/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.6

Customer support

4.7

Price starts from

Price starts from

$14Flat Rate, Per Year

-   Free version
-   Free trial

Price starts from

$149Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Built specifically for small business owners, the Grasshopper virtual phone system enables entrepreneurs to keep personal and business calls separate, while you stay on-the-go.

Best for

800.com is perfect for solopreneurs and small businesses all the way up to large corporations and agencies. We have plans to fit every business type.

## User reviews

Pros & cons

VR

Verified Reviewer

CGO

> "So, we decided to transfer it to QUO, who has a better app, settings, options and also use of AI (instead of voice mail)..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7115755)

NS

NOAH S.

Business Owner Founder

> "It cost us so much to comply with the new requirements that the FCC had and the unclear instructions that it basically..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6849718)

GL

George L.

Managing Partner

> "The voicemail-to-email feature is especially helpful for tracking project inquiries and scheduling follow-ups quickly."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043103)

VR

Victoria R.

ABA

> "I created a new extension however they were receiving calls from other extensions which caused a disruption in their day..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7052861)

GL

George L.

Managing Partner

> "Reliable, professional, and ideal for trades or service-based businesses that need flexibility and solid customer..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043103)

LB

Latricia B.

Owner

> "Did not like the setup for your phone number and no refund for cancellation"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___7061333)

EK

Erin K.

cos

> "The setup was simple, and I appreciate that I can use a dedicated business number without needing extra equipment."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043164)

TW

Tray W.

President

> "terrible, Grasshopper never got my number ported over, even though my cell phone carrier emailed me it was"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043088)

SK

Shawnalee K.

Office Manager

> "I have been happy to use it for handling text communications with all of our current & new families."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6691106)

Andrea M.

Project Manager, Training and Certification

> "Recording messages was challenging at times because the first word or two would be cut off during playback."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6508433)

EK

Erin K.

cos

> "Calls come through clearly, voicemail transcription has been helpful, and the app is easy to use."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043164)

EK

Erin K.

cos

> "The only downside I’ve noticed so far is mostly related to small interface preferences."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043164)

JL

Janice L.

Manager

> "Good, I would recommend a service to any small business overall, it’s helped me a lot to operate my small business"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7044838)

VR

Verified Reviewer

Psychotherapist

> "Calls aren't always clear doesn't matter if I'm on wifi or data."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#GetApp___6436140)

DD

Dave D.

Owner

> "I love that I can use this on my cell phone."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7039189)

DS

David S.

President

> "Also, the texting function has never worked"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6806868)

TW

Tray W.

President

> "The customer service representatives do care about helping"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043088)

VR

Verified Reviewer

CGO

> "I would not recommend this service."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7115755)

RD

Reema D.

Associate Director

> "I enjoy that we can now direct callers to the right program they are interested in (we are a camp with multiple..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___4473158)

MB

Matthew B.

CEO

> "Cannot bulk text."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___6719877)

JJK

Janelle Johanna K.

Contactor construction

> "I liked that the app was supposed to put all my voicemails in one app"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___5091798)

VR

Verified Reviewer

Psychotherapist

> "Frustrating experience as I'd connected with support and they told me it was a setting issue and they'd corrected it."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#GetApp___6436140)

SK

Shawnalee K.

Office Manager

> "Very easy to use!"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6691106)

DS

David S.

President

> "They made the app much much worse and also increased the price."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6806868)

PN

Philasande N.

Photographer

> "What I like mostly abiut this software is that it gives people a free trial so that if you change your mind, you can..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3750393)

SC

Shane C.

Owner

> "Didnt use it for 1.5 yrs."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6363516)

VR

Verified Reviewer

Virtual Medical Assistant

> "Only use this for outbound calls, when confirming and rescheduling patient schedules and so far so good."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___4468100)

KW

Krista W.

Owner

> "After hours with customer support it never got resolved."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6716338)

CY

Catherine Y.

Call Center Hiring Manager

> "We have access to an easy-to-use app so that we never miss calls and never have to wait to be in front of the computer..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3611495)

MB

Matthew B.

CEO

> "Customer service is awful, WASTE of money."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___6719877)

MM

Marion M.

Owner

> "I use it as the main line for my business but it immediately filters into google voice numbers for each staff member. If..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3231456)

BS

Blake S.

Owner

> "Lots of fees and the text messaging rarely works; I get an error message 50% of the time when sending messages or photos..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___4140857)

MO

Michael O.

Managing Partner

> "Call forwarding is seamless and voice mail transcripts are nice."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3550750)

CB

Carie B.

Manager

> "They DONT have a refund policy but offer the use for free for 3 months which is silly as you can't use the system. ..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___3585403)

MC

Madeline C.

Director

> "I never miss a call and can answer when I’m available"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3856048)

CB

Carie B.

Manager

> "I was just charged 163.00 for one month and I haven't received one call on it or been able to print these number due to ..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___3585403)

JL

Jami L.

Administrative Director

> "Easy to integrate to your cell phone and CRM software."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3790968)

BS

Blake S.

Owner

> "Responsive customer support, but not willing to take your issue back to the internal team to see if it’s a viable issue..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___4140857)

JJ

Jordan J.

Owner

> "Overall its a great way to keep in touch with customers while still being able to have your cell phone separate from all..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3243924)

Mario D.

General Manager

> "The worst part for us is that when we ported some numbers to another provider we lost access to all of our records (text..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3460405)

VR

Verified Reviewer

Head of Operations

> "It was cheap, like really really low cost compared to competitors"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#GetApp___4547220)

MC

Madeline C.

Director

> "Sometimes calls don’t come thru so I see it as a missed call but can always call back"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3856048)

VR

Verified Reviewer

Owner

> "Overall, using grasshopper has helped my small business to maintain call center operations effectively."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3395561)

JJK

Janelle Johanna K.

Contactor construction

> "Terrible waste of time service."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___5091798)

Kate Margoth B.

Account Manager Assistant

> "I like softphones the most! really convenient!"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___4124894)

AR

Abdolreza R.

Manager

> "They charge you extra WITHOUT INFORMING you as well!!!!"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___4457211)

KP

Krystle P.

Investor

> "I use this product for my business to avoid using my personal line and it works great and even sends voicemails to email"

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2781117)

BW

Beth W.

Owne%r

> "I missed a bunch of calls."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___3985747)

RP

Rebecca P.

SALES

> "our small company decided to try this software for the days and times we are not in the office to give our customers who..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2269267)

BW

Beth W.

Owne%r

> "Their system wasnt worth the price."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___3985747)

PC

Patricia C.

Virtual Assistant

> "I am very happy with this software because is very friendly and the customer support is always ready to help and solve..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2863015)

ZG

Zev G.

Manager

> "I didn't love the layout and design when printing PODs."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2957501)

LS

Lex S.

CEO

> "Among the competitor ads, Grasshopper offers good value and covers all the basic features. But there are other better..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2444912)

LL

Lauren L.

Director of Business Strategy

> "The phone app is very unreliable, we have been experiencing issues for months now, currently looking for better options,..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2178337)

VR

Verified Reviewer

Busniess Owner

> "My favorite part of this app was to have a dedicated business phone number so I didn't have to use my personal number..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2217665)

VR

Verified Reviewer

Human Resources Consultant

> "The phone app requires syncing with my personal phone contacts which is exactly what I did NOT want. "

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2210829)

KT

Katherine T.

Owner

> "Overall, it's a great option for our business since we work remotely and it's incredible for us to be able to all access..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2552199)

LS

Lex S.

CEO

> "What disappoints me the most is, Grasshopper doesn't have a way to export or backup your text messages."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2444912)

JO

Julianna O.

Director of Client Experience

> "It allowed for multiple users, a phone app and web app, as well as a web option."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2777956)

Mario D.

General Manager

> "Wi-fi calling is awful. "

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3460405)

An N.

President

> "It also a very simple app and a website to control all your voice mail and incoming call needs."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2297680)

Mario D.

General Manager

> "Poor call quality. "

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3460405)

VR

Verified Reviewer

Human Resources Consultant

> "I needed a business line so I could keep my personal phone free of business and this served that purpose. "

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2210829)

ET

Elliott T.

Attorney

> "I then spend hours trying to figure out the billing and on being on hold with customer service reps to sort out the..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2631254)

DB

Dusty B.

Virtual Assistant

> "I love that it offers the ability for phone and text conversations."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2562039)

DM

David M.

Assistant Operational Manager

> "This took much longer than expected."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3505682)

MM

Marion M.

Owner

> "That said, it works just fine and I have no complaints about the service."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3231456)

ET

Elliott T.

Attorney

> "I would call in and either be put on hold, or be told it was a Ruby problem. And of course the Ruby people said it..."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2631254)

VR

Verified Reviewer

Busniess Owner

> "Overall this app worked well for me for my small business, the cost should go down a bit."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2217665)

DB

Dave B.

senior account manager

> "I would get calls for other members of the organization, and I have no clue how to transfer them over."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2340822)

Heather W.

Excellent

> "The initial investment may be small or high, but the returns can be a lot more than you ever might have anticipated."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2519850)

KT

Katherine T.

Owner

> "Customer service is quick and helpful, but they haven't always been able to fix the issues I have had."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2552199)

AS

Aj S.

Mgr

> "It is very stable and unlike some other software, it has all the working features of the desktop version."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2178856)

VR

Verified Reviewer

Attorney

> "Only throw your money away for a month or 2."

[See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2587491)

[View Reviews](https://www.capterra.com/p/175002/Grasshopper/reviews/)

CR

Calvin R.

CEO

> "The SMS/Texting capability is a huge plus for customer engagement, and the call tracking analytics provide great insights..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7126652)

CH

Chris H.

CMO

> "At times, call transfers did not go through properly, which created some concern around potentially missed or lost business..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7120873)

LW

Lena W.

Owner

> "I love the customer service aspect where I feel 800.com is always there and very helpful in the process when I need it,..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7061499)

TF

Tracy F.

Chief Growth Operations Officer

> "I had set up my account and ended up making a mess by adding a second account instead of a second number to the account."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7104125)

DT

Donald T.

Owner

> "The system provides useful features like call forwarding, voicemail transcription, and call analytics, all managed from a..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7109624)

KA

Karen A.

VP of Ops

> "how hard it is to set up texting though some of that may be requirements by law. but I have not been able to do it."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7058262)

BB

Brent B.

Owner

> "It provides dependable call management, useful call summaries, and an easy-to-use interface that fits well with business..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7089441)

JT

Julia T.

Concierge beauty services

> "The lack of options and information within the application."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7065950)

CR

Calvin R.

CEO

> "Phone support was responsive when I had a question about billing, and the call management tools like the auto-attendant..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7126652)

ET

Elvia T.

Mold Technician

> "I have some difficulty on the website since I am blind and I use screen reader software, so it does not always read..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6866229)

BV

Bhargav V.

Owner

> "We have used 800.com since the inception of our business and are very happy with the online options to setup greetings,..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6863606)

KL

Kiersten L.

Managing Director

> "Some issues with calls being immediately dropped ."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7114939)

BB

Brent B.

Owner

> "I really like that it sends clear summaries of calls, which makes tracking communication simple and efficient."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7089441)

WC

Wayne C.

Owner

> "The billing is a bit of an issue for me."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7077762)

CR

Calvin R.

CEO

> "Unlike some older telecom services, the dashboard feels modern and makes managing multiple lines simple."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7126652)

CO

Cynthia O.

Solopreneur

> "The platform and verification to get the system up and running is excessive and very labor intensive"

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6845455)

ML

Michael L.

Owner

> "Features and prices for unlimited phone service and vanity number options were better than other carriers"

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7082415)

JT

Jeannita T.

Managing Member

> "The online interface is not exactly intuitive."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7146505)

KL

Kiersten L.

Managing Director

> "We were able to set up a very professional voicemail in a short amount of time using the built in tools ."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7114939)

MV

Mayank V.

owner

> "The final monthly cost includes some mandatory regulatory fees that add up."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7027524)

ML

Michael L.

Owner

> "Had a phone call with the sales team and they explained the features and went over the new AI and call recording features..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7082415)

BA

Betty A.

CEO

> "com is generally user-friendly, but the inability to utilize the text feature is a significant drawback that limits its..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6606122)

AB

Ajah B.

Interior Designer

> "It’s a solid solution for small business owners who need a reliable communication system without something overly..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7117538)

MC

Micah C.

Business Analyist

> "Was disappointed in not having the ability for tracking call lengths."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6734606)

JR

Jennifer R.

Senior Director of Global Marketing

> "The user-friendly interface makes it incredibly easy to navigate and manage campaigns, while their precise audience..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6580673)

AP

Arziki P.

CEO

> "The only complaint I would have is with the text-verification feature."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6576676)

TW

Terri W.

President

> "I printed my business cards with the toll-free option, and they look so professional."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7074302)

DB

Daniel B.

Owner

> "I canceled my service last year and I just see they charged my credit card several hundred dollars."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6569076)

JT

Jeannita T.

Managing Member

> "I love the professional support and the low cost of the service. Whenever I call in with a problem the representative stays..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7146505)

LR

L. R.

Chief Executive

> "Not sure what I don't enjoy about 800.coms service."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7133738)

LW

Lena W.

Owner

> "I love the company and what it offers that makes my business seem very professional and they are here for you to ensure its..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7061499)

JT

Joseph T.

Agent Broker

> "I was unable to get my old 800# reactivated, even though no one is using it."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6578194)

SS

Stacey S.

Owner and Business Operations Manager

> "I would not hesitate for a moment to sign up with them as a small business owner if you're looking for a reliable service..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7073744)

AM

Adriana M.

Vice President

> "There isnt anything to add in this category"

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7050496)

JS

Julian S.

CEO

> "The toll-free number service worked seamlessly for my needs, and features like call forwarding and voicemail were..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6582161)

LG

Lucas G.

Owner

> "sometimes the app wouldnt notify me of calls coming in."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6747007)

GS

Gabby S.

CEO

> "Overall, 800.com has been a solid tool for managing business calls and communication."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7128937)

CM

Carl M.

CEO

> "I don’t always receive my calls or notifications when someone calls."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6569616)

BB

Brent B.

Owner

> "The system works smoothly and saves time for daily business operations."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7089441)

JS

Julian S.

CEO

> "App is a little glitchy."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6582161)

NV

Nina V.

CMO

> "The call tracking and analytics are especially helpful for businesses that want insight into their calls"

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7017025)

AS

Amitai S.

Owner

> "The cost is high for the level of service provide."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6577095)

AN

Anna N.

Founder

> "The dashboard is easily accessible and relatively intuitive, though it feels a bit outdated."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7144642)

GL

Gabriel L.

Sales Division

> "Sometimes my calls drop."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6734838)

MB

Mike B.

Web Consultant

> "We've been using 800.com for more than 2 years now, it's integrated perfectly into our marketing and outreach efforts and..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6606038)

RE

Robin E.

CEO

> "Pricing is a little too high, could be better."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6608801)

WW

William W.

Managing Partner

> "I love the professional image it provides for my business, and the voicemail-to-email feature is a game-changer for staying..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6584622)

MD

Matt D.

Director of Marketing

> "Do not need IT support."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6608393)

GM

Goran M.

Regional Sales and Support Manager

> "We've been a long-time user, and we are satisfied with the flexibility it provides for our customer support needs"

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7128459)

MN

Mark N.

Managing director

> "Hard to have a con"

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6569203)

AB

Axel B.

COO

> "Even though the 800 as in toll free concept is not really needed any longer, the features and functions that we use make..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6576647)

DD

Dan D.

Owner

> "Works great on desktop but lacks the ability to answer calls on desktop."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4683696)

MF

Minet F.

CEO

> "I’ve been using 800.com for my business, and I’m extremely impressed with the quality and reliability of their service."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7050104)

GC

Gregory C.

President

> "So we canceled a NON CONTRACT and I went on to start my own business. And I come back to 800.com because I didn't like how..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4686117)

ET

Elvia T.

Mold Technician

> "Overall it was easy to sign up with 800.Com, like the service so far, I like the voicemail features and phone call ..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6866229)

GS

George S.

CEO

> "Clients tell me it's not easy to call, I'm told it's too many numbers and I don't get may calls immediately"

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4715393)

ST

Sunshine T.

CEO

> "I would really recommend If you’re needing a phone line for your business. Or just needing an extra line."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7131057)

DD

Dan D.

Owner

> "Have not had any need to interact with the 800.com team."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4683696)

BC

Brandon C.

Owner

> "No issues, customer service was excellent and I was able to successfully port over my old office number which was my..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7045537)

XB

Xenia B.

Executive Director

> "Was very difficult to set up, not sure if mine is setup correctly."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4683738)

CR

Calvin R.

CEO

> "It solved our need for a professional business presence instantly."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7126652)

GC

Gregory C.

President

> "I GET: He LIES and says he's going to REFUND my money and NEVER DOES!!!"

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4686117)

JV

JanetStar V.

Evangelist

> "I like the support provided in maneuvering through the site and understanding how it works."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7075521)

KR

Karlee R.

Office Manager

> "I don't like the call forwarding, however I understand it is a way for them to to track calls"

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2721716)

RB

Richard B.

CEO

> "It's great for companies with multiple location and even just a small business with one location. "

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6863605)

SF

Steven F.

President

> "There appears to be no option to turn off receiving voice mail recordings."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2354525)

CO

Cynthia O.

Solopreneur

> "I really like the ability to create a custom 800 number. "

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6845455)

JV

James V.

Owner

> "Since I have only had our 877 phone number for 2 days, I am not able to answer this question."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2363635)

WC

Wayne C.

Owner

> "The person who signed me up for the service was nice, but it would be really helpful to get a call before I get disconnected"

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7077762)

VM

Victoria M.

Office Manager

> "I wish voicemails went to the extension, not all to me."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2394548)

ST

Sandra T.

Insurance Producer

> "I find the service a huge help when I am too busy to answer call."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7114879)

SE

Sonya E.

Manager

> "I can someone called me back to help me, but I wasn't able to talk @ that time."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2616672)

BA

Brad A.

Firm Administrator

> "The customer support stands out — whenever I had questions or needed help, the responses were fast, friendly, and helpful."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7041129)

RR

Rich R.

Owner

> "Setting up was a little confusing when I thought I was deleting one thing."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2332186)

[View Reviews](https://www.capterra.com/p/208208/800-com/reviews/)

## User interface

[Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)

4.29 (358)

[800.com](https://www.capterra.com/p/208208/800-com/)

4.71 (330)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Grasshopper

19/50

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automated Attendant
-   Automatic Call Distribution
-   Callback Scheduling
-   Call Center Management
-   Call Conferencing
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Collaboration Tools
-   Communication Management
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customizable Caller ID
-   Customizable Reports
-   Employee Directory
-   Fax Management
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Mobile Access
-   Monitoring
-   Multi-Channel Communication
-   PBX
-   Predictive Dialer
-   Purchasing & Receiving
-   Queue Management
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Monitoring
-   Real-Time Reporting
-   Reporting & Statistics
-   SMS Messaging

[See all features](https://www.capterra.com/p/175002/Grasshopper/#features)

800.com

Top features

26/50

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automated Attendant
-   Automatic Call Distribution
-   Callback Scheduling
-   Call Center Management
-   Call Conferencing
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Collaboration Tools
-   Communication Management
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customizable Caller ID
-   Customizable Reports
-   Employee Directory
-   Fax Management
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Mobile Access
-   Monitoring
-   Multi-Channel Communication
-   PBX
-   Predictive Dialer
-   Purchasing & Receiving
-   Queue Management
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Monitoring
-   Real-Time Reporting
-   Reporting & Statistics
-   SMS Messaging

[See all features](https://www.capterra.com/p/208208/800-com/#features)

### Recognition

Grasshopper is recognized as a top-rated tool in 1 Capterra Shortlist reports

800.com is recognized as a top-rated tool in 3 Capterra Shortlist reports

### Deployment & support

Grasshopper

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

800.com

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Grasshopper

-   By GoTo
-   Located in United States
-   Founded in 2003

800.com

-   By 800.com
-   Located in United States
-   Founded in

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