Capterra Logo
Helping businesses choose better software since 1999

Grasshopper vs smrtPhone: Which is a better fit?

Updated on February 9th, 2025
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Key features rated by users
Features selected based on 2,363 reviews from Business Phone Systems users.
% Fit
Not enough reviews
Feature ratings
Call Routing
3.8
Mobile Access
4.4
Call Transfer
1.0
Call Recording
--
Call Center Management
3.3
% Fit
High performer
Feature ratings
Call Routing
4.6
Mobile Access
4.3
Call Transfer
4.5
Call Recording
4.7
Call Center Management
4.9
User satisfaction
4.3
User reviews343
Ease of use
4.4
Functionality
4.2
Value for money
4.3
Customer support
4.4
4.7
User reviews60
Ease of use
4.7
Functionality
4.5
Value for money
4.6
Customer support
4.6
Price starts from
Yearly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Built specifically for small business owners, the Grasshopper virtual phone system enables entrepreneurs to keep personal and business calls separate, while you stay on-the-go.

smrtPhone effortlessly integrates with your CRM, freeing you up to make more calls, send more texts and close more deals.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-ca88ecca-b7b8-45c8-612a-08db0642c89d
Blake S
owner
4.0

Blake: My name is Blake. I am a business owner. My rating of Grasshopper is four out of five. And click the link for more reviews below. So I switched from Dialpad to Grasshopper because Dialpad had a plethora of options and automations and capabilities that I didn't really need. I didn't use 90% of their capabilities, so I switched to Grasshopper because it was a little bit more simple, it was a little cheaper, and it was a plug and go for my business. The reasons that I do like Grasshopper is because there's a couple capabilities called Instant Response where if someone calls after your business hours are open, so at 5:01 PM per se, they'll receive an automated text message. As well as you can have call holding music, call forwarding music, and as soon as they call in, you can have an auto or custom voice message as well. So those are a couple capabilities that I do like about Grasshopper. Getting set up with Grasshopper was a bit tedious because there's so many potential extensions you had to block out or accept, and different greeting sessions or sections you had to select or deselect, the whole music. There was a bunch of different things you had to set up and organize before you could even start using it. So it was a little tedious and technical to get started and I had to call support a few different times to get me set up. Once I set up, it was pretty turnkey from there. For my small business, I have one total person, including a colleague that just answers the phones. I'm a small business so I don't need much. We field in a few calls a week so we don't need list after list after item after item of capabilities for our phone systems. We need it to open 8:00 AM to close at 5:00 PM to send them to voicemail. So point being, I really just need to scale down on my phone system. I don't need all these chat rooms and the multi-ring capabilities. So that's one thing I learned from Grasshopper that they also have a lot of stuff that I don't really need as a small business, at least starting for the first couple years. Maybe I'll grow into it, but I realized I didn't really need everything Grasshopper afforded me.

How Capterra sources reviews
View all video reviews
No video reviews yet
User interface
175002 video thumbnail}
1 Video
No videos provided by vendor
175002
5 screenshots
255357
4 screenshots

Grasshopper

19/50
  • Activity Dashboard
  • Activity Tracking
  • API
  • Auto-Dialer
  • Callback Scheduling
  • Call Disposition
  • Caller ID
  • Call List Management
  • Call Reporting
  • Call Scripting
  • Call Tracking
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Contact Database
  • CRM
  • Customizable Caller ID
  • Customizable Reports
  • Interaction Tracking
  • Live Chat
  • Monitoring
  • Predictive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Reporting & Statistics
  • Third-Party Integrations
  • Video Conferencing
  • Alerts/Notifications
  • Automated Attendant
  • Automatic Call Distribution
  • Call Center Management
  • Call Conferencing
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Transfer
  • Chat/Messaging
  • Contact Management
  • Employee Directory
  • Fax Management
  • IVR
  • Mobile Access
  • Multi-Channel Communication
  • PBX
  • SMS Messaging
See All features
Hide Business Phone Systems Software Features -

smrtPhone

Top Features
37/50
Show Business Phone Systems Software Features +
Grasshopper
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
smrtPhone
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Grasshopper
  • By GoTo
  • Located in United States
  • Founded in 2003
smrtPhone
  • By smrtStudio Global
  • Located in United States
  • Founded in 2017
Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

Recommendations

Products similar to those you're currently comparing: