Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Built specifically for small business owners, the Grasshopper virtual phone system enables entrepreneurs to keep personal and business calls separate, while you stay on-the-go.
smrtPhone effortlessly integrates with your CRM, freeing you up to make more calls, send more texts and close more deals.
The customizable hold music and voicemail is awesome. It really helps startups put the best voice forward facing to their prospects and patrons.
Beyond the calling, texting, and call log there are almost no features. No analytics, unique features, and overall a boring application.
Great product, very reliable, at a fair price point. Would recommend to anyone needing toll free that routes to employee phones.
To make it worse I kept getting automated emails asking if my problem was resolved, and would repeatedly list the questions I still had about the billing. The response was that I needed to call in.
Easy setup and most importantly the customer support is awesome. 7 help and always very helpful.
We have missing text messages on occasion and random errors like that.
Ease and flexibility are what attracted me to Grasshopper, the fact it is a great value for the money is just a bonus.
The website's settings were hard to navigate and setting up the incoming call workflow was too cumbersome.
I love how user friendly the entire system is. The resource center and support is some of the best I have ever seen and I have been in the Call Center Industry for 6 years and the REI industry for 2.
Labeling of calls can be misleading when a voicemail is left and it is labeled incoming call verse missed voicemail. The chrome extension sometimes stops working and is hard to get reset.
Overall, I have had a great experience with smrtphone, and their customer service is amazing.
Phone numbers shows as spame. Customer service team are laking the basics of customer service they treat the user as if he is a lair or idiot till he proof he is not.
It is very easy to use and does a good job with calls. I like how they set up the call back system and ease of phone number replacement.
The system does not provide options for call statuses like “wrong number” or “bad number”; it simply skips over them.
I am an employee of REIvolution and I use smrtPhone on a daily basis. I recommend it to all our customers because it is a great product and it provides a deep integration into Podio.
Sometimes address on the map is incorrect. When making callback, you still need to close the session to go to the dashboard, its a bit inconvenient.
Blake: My name is Blake. I am a business owner. My rating of Grasshopper is four out of five. And click the link for more reviews below. So I switched from Dialpad to Grasshopper because Dialpad had a plethora of options and automations and capabilities that I didn't really need. I didn't use 90% of their capabilities, so I switched to Grasshopper because it was a little bit more simple, it was a little cheaper, and it was a plug and go for my business. The reasons that I do like Grasshopper is because there's a couple capabilities called Instant Response where if someone calls after your business hours are open, so at 5:01 PM per se, they'll receive an automated text message. As well as you can have call holding music, call forwarding music, and as soon as they call in, you can have an auto or custom voice message as well. So those are a couple capabilities that I do like about Grasshopper. Getting set up with Grasshopper was a bit tedious because there's so many potential extensions you had to block out or accept, and different greeting sessions or sections you had to select or deselect, the whole music. There was a bunch of different things you had to set up and organize before you could even start using it. So it was a little tedious and technical to get started and I had to call support a few different times to get me set up. Once I set up, it was pretty turnkey from there. For my small business, I have one total person, including a colleague that just answers the phones. I'm a small business so I don't need much. We field in a few calls a week so we don't need list after list after item after item of capabilities for our phone systems. We need it to open 8:00 AM to close at 5:00 PM to send them to voicemail. So point being, I really just need to scale down on my phone system. I don't need all these chat rooms and the multi-ring capabilities. So that's one thing I learned from Grasshopper that they also have a lot of stuff that I don't really need as a small business, at least starting for the first couple years. Maybe I'll grow into it, but I realized I didn't really need everything Grasshopper afforded me.
Grasshopper
smrtPhone
Top FeaturesTalk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing: