Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
JumpCloud® serves organizations from small to medium enterprises to large scale multi-national corporations. JumpCloud also works closely with educational institutions, non-profits, and gov agencies.
Remote desktop, remote support, IT management, web monitoring, remote work and web conferencing, Remote access, Augmented reality support, digitization of work processes, IoT, and Industry 4.0
We were looking for a tool to help us enforce 2FA on some servers. JumpCloud was a solution that was easy to use, easy to manage, and perfectly fit our needs.
I realize I was stuck in 2010, resulting in an unhealthy relationship with Microsoft Active Directory.
We are using JumpCloud as central directory, for SSO, for device and user management and partially MDM functionality. We love the support service, their incredibly enthusiastic and helpful staff.
The small businesses that I work with have from 3 to 10 PCs, but usually no server. JumpCloud provides the missing centralized user account control.
It has been awesome to know I can track staff, device but not use active directory. It's only took a few days to learn the software and the documentation has been awesome.
It is a little difficult to onboard new office staff and familiarize them with the software.
A great way for me as an IT professional to help smaller businesses get onto a stable platform for properly managing their users and devices, with room to expand as their companies grow.
MDM is currently limited in functionality, and the System Insights still require command-line input to gather detailed information.
This software has great image quality compared to other remote software products. The ability to text and voice chat through the computers is great for remote support during the pandemic.
I have used it for 7 yrs and about 10 times I have been unable to connect with Teamviewer and that is frustrating (just drive into work).
I use this application a little because there is not alwais training , but the times I use it has been very useful to help someone and receive help remotely, so I recommend.
Expensive and the software can wrongly detect you are a business and block further access until you pay for a license.
Teamviewer has been around for a while and has established itself as being a solid, secure product for remote access. I like its ability for screen mirroring and file transfer abilities.
The worst part or most aggravating part of the software is the constant ads/pop ups to get you to upgrade to the newer version. Then the older versions are not compatible with the newer versions.
Its fast, simple & honestly a lifesaver. Having software like this makes any difficulties that require me to need help, so helpful.
It's slow and clunky, often having trouble launching. Their new Web Monitoring product which replaced Monitis is half-baked and missing features, we are unable to use it.
Layton: Hi, I'm Layton. I'm a help desk associate, and I would give JumpCloud five stars. Click below for more ratings. On a day-to-day basis, I use JumpCloud to manage our active directory system through Linux, Windows, and Mac environments. One of the biggest features I like about JumpCloud is how you can seamlessly manage your Google workspace admin portal while also taking control of Windows, Mac, and Linux devices all in one application. One thing I do wish JumpCloud had was a more seamless integration with Apple Business Manager. I do wish that we were able to integrate our company iPads and iPhones within the JumpCloud software.
Harlan E.: My name is Harlan. I'm a director of operations and I give Teamviewer five stars. And for more reviews, click below. Previously to using Teamviewer we actually used UltraVNC and it was a little bit more difficult to log in and remote support people. But Teamviewer made it so much easier. The reason we chose Teamviewer is exactly because it's so easy to use. It's easy to onboard. The price is right, and it makes supporting others whether local or far away super easy. Teamviewer was easy to onboard. Simply download. It installs quickly and you're there. You're ready to go. If you're interested in remote software Teamviewer's the way to go. Whether it's for work or for supporting your mother, your grandmother, gosh, it doesn't come any easier than this. Teamviewer's the way to go.
Prioritize real-user-identified key features according to your needs to find your best fit.
JumpCloud Directory Platform
Top FeaturesTeamViewer Remote
JumpCloud Directory Platform
Products similar to those you're currently comparing: