# Compare JumpCloud Directory Platform vs JIRA Service Management 2026 | Capterra > Unsure of what to choose? Check Capterra to compare JumpCloud Directory Platform and JIRA Service Management based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/175092-227102/JumpCloud-DaaS-vs-JIRA-Service-Management --- # JumpCloud Directory Platform vs JIRA Service Management Features and Cost Comparison Last updated May 18th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: JumpCloud Directory PlatformJIRA Service Management2/4 selected [JumpCloud Directory Platform](https://www.capterra.com/p/175092/JumpCloud-DaaS/)[4.6 (267)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.5 (769)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) [## JumpCloud Directory Platform](https://www.capterra.com/p/175092/JumpCloud-DaaS/)[4.6 (267)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting Price $3.00/month Value-for-Money 4.4 Functionality 4.4 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment MS GP Based on [267 reviews](#user-reviews) Positive 254 Neutral 12 Negative 1 [## JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.5 (769)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting Price $20.00/month Value-for-Money 4.3 Functionality 4.5 Ease of Use 4.2 Customer Service 4.3 Reviews Sentiment Based on [769 reviews](#user-reviews) Positive 705 Neutral 49 Negative 15 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 4,274 reviews from it management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 77%Fit Not enough reviews Feature ratings Patch Management 4.1 Server Monitoring 5.0 Security Tools 4.3 Real-Time Monitoring 3.7 Remote Monitoring & Management 4.0 63%Fit Missing features Feature ratings Patch Management 4.3 Server Monitoring NA Security Tools NA Real-Time Monitoring 4.5 Remote Monitoring & Management 5.0 User satisfaction User satisfaction 4.6 User reviews[267](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Ease of use 4.5 Functionality 4.4 Value for money 4.4 Customer support 4.5 User satisfaction 4.5 User reviews[769](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Ease of use 4.2 Functionality 4.5 Value for money 4.3 Customer support 4.3 Price starts from Price starts from $3Per User, Per Month - Free version - Free trial Price starts from $20Per User, Per Month - Free version - Free trial Best for Best for JumpCloud® serves organizations from small to medium enterprises to large scale multi-national corporations. JumpCloud also works closely with educational institutions, non-profits, and gov agencies. Best for Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations. ## User reviews Pros & cons VR Verified Reviewer IT Service Desk Engineer > "It provides a centralized, cloud-based solution for managing users, devices, and access, which simplifies IT administration and..." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7065798) MaJ Matías J. VP ETECH > "Advanced Data Visualization & Global Admin RBAC Scoping: While the Directory Insights provide raw telemetry, the native reporting lacks..." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7069562) GP Giovanni P. IT Manager > "Jumpcloud includes more tools than other SSO solutions: MDM, Password Manager, Computer Management. And it is fully compatible with..." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7060007) AGS Archangel Gabriel S. Desktop Support Engineer > "It can only apply or set policies on the device not on the specific users, so even the local administrator user profile account is..." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7073150) SM Shake M. Senior it manager > "Being able to manage users, enforce security policies, handle authentication, and oversee both Windows/macOS devices from a single..." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059972) DP Dipak P. System Admin > "The main downside for me is that some of the more advanced settings aren’t always obvious at first—you sometimes have to click around a..." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059598) DK Dima K. IT DevOps > "Works well and covers together few OS and allows you to manage the devices and users from one place, lately also can work as update..." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7060412) IFR Ian Faulo R. Service Desk Engineer > "There are times when the agent runs into sync or connectivity issues, which can be a bit frustrating and usually requires extra..." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7065832) MC Mac C. CISO > "I chose JumpCloud so I wouldn't have to rely on Microsoft so much (Azure AD in particular), and in many ways, JC has allowed me to do..." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059978) WM William M. IT Jr. Systems Administrator > "JumpCloud doesn't possess the ability to create custom fields for devices in order to store additional information" [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___6852871) DP Dipak P. System Admin > "I like that it works smoothly across different operating systems and that most routine tasks—like onboarding new employees or enforcing..." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059598) PU Philipp U. Lead Engineer > "The application is slightly clunky - my use case of simple management for a small business is often slightly tricky." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059950) RVU Robert Vince U. Desktop Suppoer Engineer > "It is often viewed as the ideal solution for companies that have outgrown traditional on-premises directories or those that were "born..." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059962) LH Liz H. Executive Assistant > "At times even when asking for permission via mobile device there are kinks that don’t allow notifications to come through even though..." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___6854562) SM Shake M. Senior it manager > "I appreciate most about JumpCloud is the way it unifies identity, device, and access management into one platform." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059972) SJ Steve J. IT Manager > "Sometimes we get to check out new offerings, but then they become paid, and I have now wasted a bunch of time if we decide not to use..." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7060259) WM William M. IT Jr. Systems Administrator > "Even more so now that we have the Automated Device Enrollment enabled for macOS, this process is even more seamless and so far has..." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___6852871) MH Michael H. Robotics and IT Technician > "Installing agents on macs is a bit of pain (due to macs of course)" [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059975) CD Corbin D. Security Engineer > "Great features, logging, reporting, and an API and webhooks for anything you might want to build on top of it!" [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7061035) MaJ Matías J. VP ETECH > "Instead of paying for and managing four different agents on the endpoint, we now manage one." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7069562) Saravana P. Technical team lead > "I like that JumpCloud Directory centralizes user and device management in one place, making administration very efficient." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7060367) KT Kazuhiro T. Engineer > "Dynamic IP address is NOT supported." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059487) DP Dipak P. System Admin > "In short, JumpCloud has made our identity and device management more efficient, more secure, and generally less stressful." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059598) SM Susan M. CISO > "The price has been increasing day by day, which impacts our budget planning." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7061224) DP Dipak P. System Admin > "Our team uses a mix of Windows and Macs, and JumpCloud manages both without me having to babysit anything." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059598) WM William M. IT Jr. Systems Administrator > "JumpCloud doesn't have a quick method of accessing our integrated platform" [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___6852871) KP Katrina P. IT Analyst > "I like that it fosters team collaboration and provides easy deployment and remote access of services and projects." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7049585) EP Eli P. Centralized Services > "This can cause confusion for less experienced technicians." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___6820255) VP Vaibhav P. System Administator > "It's a nice and value-for-money product for the company, and jumpcloud customer support and remote access are also good!" [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059644) AF Angel F. IT Manager > "Limited reporting features, occasional syncing issues" [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___6579607) LH Liz H. Executive Assistant > "I like that it provides secure access to the different platforms we use at our company and that it has a mobile option." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___6854562) AG Ajay G. IT and Devops > "The product is somewhat complex to use and has a steep learning curve." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7007715) WM William M. IT Jr. Systems Administrator > "JumpCloud integration allows us to make sure the information stays consistent by providing additional redundancy." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___6852871) MM Meenakshi M. Project Coordinator > "Offline device support is lacking some functionalities - such as locking an offline device." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___4970054) MH Michael H. Robotics and IT Technician > "Been loving it so far, really helps keeping track of every device in the company and makes things alot more organized!" [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059975) SK Santhosh K. SOC Analyst > "the potential of inefficiency and errors induced by having to push the command each time a selection is made-Pushing the command on a..." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___4725671) KS Kevin S. Lead IT Systems Engineer > "Overall, our experience with JumpCloud has been fantastic, and whenever we do have issues that we surface to our account team, they are..." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059893) ED Emily D. HRBP > "Not always easy to authenticate - authenticator needs to be downloaded as a seperate app, and sometimes it expires within seconds even..." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___3845908) IFR Ian Faulo R. Service Desk Engineer > "I like how JumpCloud centralizes user and device management in one place." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7065832) ME Moses E. Managing Director > "Without proper training, it could be dangerous to make changes in the settings and configurations." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___4589816) AB Adam B. CTO > "The group control for Windows and Mac is perfect for an SME." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7060167) SK Santhosh K. SOC Analyst > "As a result, devices may become vulnerable to security threats or stop working correctly." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___4725671) DP Dipak P. System Admin > "The security features, like MFA and policies, are simple to roll out and don’t confuse users, which is a huge plus." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059598) DW Danny W. Technical Team Lead and Systems Administrator > "Customer Service takes ages (no international support outside US business hours), we had our account suspended and it took over 5 days..." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___3181844) IFR Ian Faulo R. Service Desk Engineer > "The integrations with other tools are also very helpful and save a lot of time." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7065832) AP Ari P. CISO > "Integrating more 3rd parties for SSO, sometimes AV's dont like the powershell jumpcloud runs and blocks it." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___3183023) RK Raul K. Group Director of Technology > "sensitive content hidden\] and he was very interested to understand some of the features we would want to see in future iterations of..." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7037989) RK Ravit K. Head of Operations > "There's a bug and it locks our users, especially in Ubunto but also in Macs and it caused a HUGE inconvenience for us." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___3193554) DP Dipak P. System Admin > "The setup was pretty straightforward, and once everything was running, it honestly felt like the system kind of “got out of the way”..." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059598) JT Jon T. Senior Manager of Technical Operations > "Deploying JumpCloud in a zero touch flow when using a 3rd party MDM is not well supported." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___3181837) CT Chris T. IT Lead > "Overall I had a solid experience with JumpCloud for device management and some SSO work." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7060193) VR Verified Reviewer Systems Engineer > "I was unable to test the Jump Cloud as a solution as my account got disabled shortly after being created." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#GetApp___3044252) JJC John James C. Desktop Support Engineer > "Overall, my experience with jumpcloud was great, and I'm still learning some new features that we can use to mainstream for our..." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7082389) AA Arockia A. Senior Manager > "Custom package deployment through chocalatey is pain for the admin to setup securely" [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___3181927) TC Tomer C. Head of Cloud Infrastructure > "Customizing policies, attaching to endpoints, really easy management." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059690) ZM Zachary M. Asociate IT Admin Engineer > "Certification renewal requires the same account, this was likely implementation error on our end, but caused major headaches)" [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___3197366) JM Jon M. Broadcast network engineer > "Very simple to set up when you have multiple devices across the network with easy to use process that makes the setup simple." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059846) AB ADam B. Director of IT > "No unified passwords, a home built radius server held together by a band-aid and Mac clients that see no benefit and 2 AD servers that..." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___2381833) KS Kevin S. Lead IT Systems Engineer > "Additionally, working with our account team at JumpCloud is almost certainly the best experience I've ever had with a vendor." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059893) SP Sanjay P. pres > "some of the functions are clunky, and reporting could be better." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___3193491) WM William M. IT Jr. Systems Administrator > "JumpCloud works with our previously supported Operating Systems, both Windows and Mac" [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___6852871) DS Dror S. Head of IT > "lack of Linux support compared to Windows & MAC" [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___3181945) JS Josh S. IT Coordinator > "Also provides great centralization for updating software on workstations" [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___6807812) DR David R. President/Owner > "Learning curve can be a little steep if the user does not have tech knowledge." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___3193508) LT Laura T. Marketing - Designer > "The interface is user-friendly and the ability to manage multiple systems and applications from one platform is a game changer." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___6510150) MB Murray B. Veterinarian > "Cost for the jump cloud program may prohibit general use" [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___3205901) DP Daniel P. System Administrator > "We manage Mac and Windows and users we are very satisfied." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059629) MS Marco S. CSO > "Currently, Linux is behind with little functionality compared with the others." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___3182693) RC Rachel C. Junior Developer IT Support > "Overall, this is a good product with a slight learning curve for people new to MDM, but it is far better than Intune." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059954) DR Daniyal R. IT Engineer > "a little bit costly and some of the features are still under process." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___3182031) DP Daniel P. System Administrator > "Commands (scripts) are robust." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059629) ES Edan S. Manager, Information Security and Infrastructure > "Like w/ any software, sometimes my prorities are hit, sometimes they feel forgotten." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___3181952) OD Oscar D. IT Manager > "The user interface is very simple and visually appealing." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7131798) DA David A. IT manager > "integrations arent the easy and documentation is too general" [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___3193514) VP Vaibhav P. System Administator > "It's user-friendly for both regular and admin users." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059644) MC Marty C. Senior IT Security Operations Engineer > "Without paid support, it can be difficult to adapt to using Jumpcloud if you're not familiar with Active Directory and Group Policies." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___2400121) KR Kyle R. IT Project Manager > "I love that i can easily import users from multiple vendors." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___6829769) AK Ana K. housewife > "I do not even know what any cloud directory is." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___3195244) VP Vaibhav P. System Administator > "New IT personnel can easily understand it and manage it smoothly." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059644) ES Edan S. Manager, Information Security and Infrastructure > "I shouldn't have to maintain tons of policies." [See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___3181952) [View Reviews](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) BT Benjamin T. IT-Systemadministrator > "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7143024) AP Adam P. Managing consultant > "The main drawback for me was the complexity that comes with its flexibility. While the customisation options are powerful, they can make the..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7051744) EW Emma W. Marketing Manager > "What I really like about Jira is the ability to create multiple boards for different teams, which keeps workstreams clearly organized and easy..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822) DG Damian G. CTO > "Due to specific usage in company im missing a feature of sth like saving specifics tickets in kind of folder just to me or tags for better..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7112861) RK Raul K. Group Director of Technology > "It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the whole..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7037998) EW Emma W. Marketing Manager > "One challenge I’ve experienced with Jira is that, as a ticket submitter, it can be difficult to easily find and keep track of all the requests..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822) KP Katrina P. IT Analyst > "It has a lot of tools like Scrum and Kanban boards, backlogs, and customizable workflows" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7049569) SR Shilpa R. QA > "Unable to create folders or sub folders within the test cycles like how we can create for test cases in the repository" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7026090) ES Elias S. Marketing Coordinator > "I like how Jira Service Management streamlines project management, support tickets, prioritization, and SLA tracking in one efficient workflow." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7005112) AR Arti R. Software engineer > "The interface feels cluttered at times, and customization options can be complex." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138966) BL Bruno L. Consultant > "It allows to easily create assets and manage portfolios, even for starters in the teams." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138561) MG Mike G. Member of Technical Staff > "Sometimes moving item and assigning it to different sprint from a service request is not the most convenient." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7077044) VR Verified Reviewer Junior Software Engineer > "We can set up a new portal in minutes for every new project and easily tie the tickets to our internal Jira Software projects keeping internal..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6329273) VR Verified Reviewer Talent Development Program Manager > "Complexity begets complications sometimes… As a project admin, at times I would be overwhelmed with all of the optionality!" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7125515) FH Freda H. VP Sr. Manager Operations Technology > "Overall JIRA service management allows increase in production, a service orientated infrastructure emerged while the company continued to..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6667712) Hameeda T. Technical Analyst > "Some advanced features are hard to configure without technical knowledge and the interface can feel cluttered" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7113498) HN Harshad N. Technical Support Expert > "Jira service management is one of the effective tools for managing and tracking the product's internal progress and reports based on bugs,..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6703913) EW Emma W. Marketing Manager > "They don’t always appear in my recent items, which makes visibility and follow-up more time-consuming than it should be." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822) KP Katrina P. IT Analyst > "It allows for easy project management and helps to identify bugs/issues." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7049569) AR Arti R. Software engineer > "Jira Service Management can be a bit overwhelming at first, with a steep learning curve for new users." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138966) AM Antti M. Product Owner > "In no time you can set up a basic customer support flow, and with time you can get highly automated customer support flows." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6828649) VR Verified Reviewer Sales Manager > "The interface feels complex and not very intuitive, which can slow down day-to-day use." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7143131) EAJ Esami Allan J. Web Developer > "My favorite feature about Jira Service Management is automation which streamline the entire workflow ,improving efficiency." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6856000) JaK Jarosław K. Director of Support Services > "This product is also rarely able to cover your scenarios to the full unless you have an engineer ready to create 3rd party applications or..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6711708) Eric T. Director, Digital Transformation > "As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7086242) EW Evelyn W. IT Assistant > "Permission layers and admin tabs are confusing, automation rules need many clicks, and no quick auto-close after few days" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6803804) Swathi J. Software Developer > "It helps me customize workflows and automate repetitive tasks, improving the overall team efficiency." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6844026) VR Verified Reviewer Consultant > "Perhaps too many customization options break peoples back." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6888015) FH Freda H. VP Sr. Manager Operations Technology > "Teams created and developed workflows with out of the box capabilities provided Intergrations of apps that prove to be necessary to achieve..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6667712) DM David M. Director, Human Resources > "It's very difficult to be the "administrator" and look at current tickets for your teams/staff and how many were completed, in-progress, etc." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6784296) RM Robert M. Cybersecurity Engineer > "Provide great dashboards and reports that gives data needed for decision making about service operations .Its" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6862158) Swathi J. Software Developer > "Pricing is getting expensive, and reporting is flexible but can be unintuitive without add-ons." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6844026) AP Adam P. Managing consultant > "how well it brought structure and visibility to complex service workflows." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7051744) HH Houcem H. CISO > "The biggest downside is that customization, while powerful, can be overly complex for non-technical users." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6622104) VR Verified Reviewer IT Operations > "We like the admin portal and how it ties in with other Jira products such as Trello." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7129749) MP Mario P. QA Engineer > "The user interface is not as intuitive as I’d like, and some tasks take more clicks than necessary." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6622705) RR Richard R. IT Manager > "Overall as a starting point, it worked, but the group as a whole needed a more elaborate solution with a focus on more detailed reporting for..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6846976) AM Antti M. Product Owner > "The Atlassian products don’t have that Atlassian-feel anymore to be honest." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6828649) PS Paola S. product designer > "the most awesome about JIra Service Management is the design and the clarity of section of timing and scalable map of projects" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6744026) CS Carlos S. Quality Engineer > "The lack of possibility to integrate with sharepoint domain." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6474886) LN Luciano N. Senior Film Technician > "Really good and easy, ticketing is good and being able to allocate work & comments are helpful over long periods of time" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7109408) NR NehA R. QA Manager > "Sometimes, Jira shows loading issues when opening attachments" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6673404) RM Robert M. Cybersecurity Engineer > "Offer robust features that helps to improve the customer experience and reduces workload on customer support team." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6862158) AM Alex M. IT Service Manager > "Compared to the other Atlassian products this is on the much more expensive side as you require more-and-more agents." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6441994) VR Verified Reviewer Sr People Ops > "Overall, It's a good experience and teams definitely need a platform to receive their tickets and distribute workload among members. Although..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7041624) AP Amitabh P. Technical support engineer > "Little bit complicated platform with excessive options." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6577373) Eric T. Director, Digital Transformation > "Being able to tie KBs to the customer interface is extremely helpful." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7086242) Naveen C. Senior Technical Manager > "Pricing is a bit concern for businesses with limited budgets." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6640468) Edward K. App Integrations Specialist > "The product can be configured in many different ways to support your requirements, and it's good value for small teams." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7004161) MM Madilyn M. Senior Research Associate > "There is a lot going on with different boards, timelines, and tickets so it can be easy to lose track of everything and for things to be..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6118182) MG Mike G. Member of Technical Staff > "You can easily create and assign IT service request." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7077044) HN Harshad N. Technical Support Expert > "Extremely costly for small organizations to buy and manage." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6703913) JM Jessica M. Customer Service > "The automation features and customizable workflows have streamlined our processes and improved our response times significantly." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6646556) NT Nathan T. Network Infrastructure Manager > "It's very difficult to setup requires alot of time and effort and the software is not userfriendly so if you're implenting for a team that..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4873006) JH Julio H. It analyst > "Reliable tool for handling IT service requests and incidents. Once you get past the initial setup, it’s very efficient and helps improve..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6665532) Sugam P. Project Manager > "It feels extremely slow because there are so many repeating, mainly identical empty fields that must be filled out repeatedly." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5054864) KS Katie S. Operations Manager > "I think if they had a quick start guide for collaborative inbox, it would be a great tool for small businesses." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6881662) GM Gilberto M. Technical Product Manager > "The setup interface is clunky and unintuitive at times, for all the benefits of being a part of the Atlassian environment, it suffers from the..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___3681639) MJ Michael J. Digital Marketer > "Native integration with Jira Software is a big plus for dev-related issues." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6819276) Mike S. IT Especialist > "Despite its many advantages, JIRA Service Management can be complex and difficult for new users to learn." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4793217) Marko S. Director > "I have managed to segment everything, from IT aspects to our forecasting aspects in no time." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7006258) DS Dayley S. Web Developer > "There’s always an issue when adding bulleted lists! When starting a paragraph underneath it always seems to indent it." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4928971) AF Adrian F. CTO > "The customizable workflows and powerful search functionality make it a must-have for IT teams." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6481012) Mark H. Senior Administrator > "Features in the cloud version are sometimes spotty, and guidance is inconsistent." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4813140) JaK Jarosław K. Director of Support Services > "The framework is flexible and allows it to be modified or extended through the application of 3rd party scripts or plugins." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6711708) FJ Frank J. Network Architect > "Some working flow is not flexsible for me， not sure whether it is a configuration issue or not？" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6141330) AH Aaron H. Sales and Inventory Analyst > "The platform can scale from small teams to large enterprises, making it suitable for organizations of various sizes." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6551147) KB Kirstin B. VP Content Strategy > "I have yet to meet a system that we cannot integrate into our jira instance." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5001509) JH Julio H. It analyst > "The customizable workflows and automation features save a lot of time and help keep everything organized." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6665532) TT Terry T. IT asset manager > "The out of box feature in this module was not useful for my purposes." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6082284) AP Amitabh P. Technical support engineer > "It is extremely helpful product to know the developement and bugs related progress and to keep track on all the ongoing information." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6577373) KB Kirstin B. VP Content Strategy > "Setting up the workflow design is a little overwhelming for a novice user." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5001509) PA Peter A. IT Asset,Configuration Manager, Service Catalog and Knowledge Manager > "I like the fact that you pick a ticket and find all related tickets or related dependency services being affected by the incidence raised." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6584366) FV Filippo V. CTO > "It is very difficult to set up." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6796996) CF Carlos F. Endpoint System Administrator > "With the seamless tools imbedded in the program, it has enhance our productively and user communication." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6496603) EW Evelyn W. IT Assistant > "But learning part is rough." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6803804) LP Lucas P. Senior Software Engineer > "Powerful project tracking: it provides an extensive range of tools and features to effectively manage software development projects, including..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4961179) MF MARITZA F. BILLER > "SOME TIMES WE CAN NOT TO CONNECT TO THE SUPPORT" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6104781) AM Aditya M. QA Lead > "its workflow management - easy transition from one state to another .access management - restricting users from updating or configuring boards..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5026412) YS Yuval S. IR Analyst > "The colors are boring, they can add more life to it." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6118822) [View Reviews](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) ## User interface 4.63 (267) 4.47 (769) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Tracking 150 Important AI Copilot 120 Important JumpCloud Directory Platform Top features 27/37 - Access Controls/Permissions - Activity Tracking - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Audit Trail - Capacity Management - Compliance Management - Configuration Management - Dashboard - Data Import/Export - Event Logs - Generative AI - Incident Management - Issue Auditing - IT Asset Management - IT Asset Tracking - IT Reporting - Knowledge Management - License Management - Maintenance Scheduling - Patch Management - Personalization and Recommendation - Process/Workflow Automation - Real-Time Monitoring - Real-Time Notifications - Remote Access/Control - Remote Monitoring & Management - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Single Sign On - Task Management - Third-Party Integrations - Ticket Management [See all features](https://www.capterra.com/p/175092/JumpCloud-DaaS/#features) JIRA Service Management 25/37 - Access Controls/Permissions - Activity Tracking - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Audit Trail - Capacity Management - Compliance Management - Configuration Management - Dashboard - Data Import/Export - Event Logs - Generative AI - Incident Management - Issue Auditing - IT Asset Management - IT Asset Tracking - IT Reporting - Knowledge Management - License Management - Maintenance Scheduling - Patch Management - Personalization and Recommendation - Process/Workflow Automation - Real-Time Monitoring - Real-Time Notifications - Remote Access/Control - Remote Monitoring & Management - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Single Sign On - Task Management - Third-Party Integrations - Ticket Management [See all features](https://www.capterra.com/p/227102/JIRA-Service-Management/#features) ### Recognition No recognitions have been awarded to JumpCloud Directory Platform JIRA Service Management is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support JumpCloud Directory Platform Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos JIRA Service Management Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details JumpCloud Directory Platform - By JumpCloud - Located in United States - Founded in 2012 JIRA Service Management - By Atlassian - Located in United States - Founded in 2013 ## Popular Comparisons [JumpCloud Directory Platform](https://www.capterra.com/p/175092/JumpCloud-DaaS/)[4.63 (267)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) vs [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.62 (1,632)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) $3/month Price $795/year 4.4 Features 4.6 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/170018-175092/ManageEngine-Desktop-Central-vs-JumpCloud-DaaS) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (769)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) $20/month Price Contact vendor for pricing 4.5 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/180609-227102/Action1-RMM-vs-JIRA-Service-Management) [JumpCloud Directory Platform](https://www.capterra.com/p/175092/JumpCloud-DaaS/)[4.63 (267)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) vs [Iru](https://www.capterra.com/p/181954/Iru/)[4.87 (480)](https://www.capterra.com/p/181954/Iru/reviews/) $3/month Price Contact vendor for pricing 4.4 Features 4.6 4.5 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/175092-181954/JumpCloud-DaaS-vs-Iru) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (769)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[4.80 (341)](https://www.capterra.com/p/174535/PDQ-Deploy/reviews/) $20/month Price $1950/year 4.5 Features 4.7 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/174535-227102/PDQ-Deploy-vs-JIRA-Service-Management) [JumpCloud Directory Platform](https://www.capterra.com/p/175092/JumpCloud-DaaS/)[4.63 (267)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) vs [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) $3/month Price Contact vendor for pricing 4.4 Features 4.7 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/175092-180609/JumpCloud-DaaS-vs-Action1-RMM) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (769)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (703)](https://www.capterra.com/p/132997/Freshservice/reviews/) $20/month Price $19/month 4.5 Features 4.3 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-227102/Freshservice-vs-JIRA-Service-Management) [JumpCloud Directory Platform](https://www.capterra.com/p/175092/JumpCloud-DaaS/)[4.63 (267)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) vs [Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,768)](https://www.capterra.com/p/172127/Rippling/reviews/) $3/month Price $8/month 4.4 Features 4.8 4.5 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/172127-175092/Rippling-vs-JumpCloud-DaaS) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (769)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $20/month Price R$35/month 4.5 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/202528-227102/Milvus-vs-JIRA-Service-Management) [JumpCloud Directory Platform](https://www.capterra.com/p/175092/JumpCloud-DaaS/)[4.63 (267)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) vs [PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[4.80 (341)](https://www.capterra.com/p/174535/PDQ-Deploy/reviews/) $3/month Price $1950/year 4.4 Features 4.7 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/174535-175092/PDQ-Deploy-vs-JumpCloud-DaaS) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (769)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Wrike](https://www.capterra.com/p/76113/Wrike/)[4.37 (2,987)](https://www.capterra.com/p/76113/Wrike/reviews/) $20/month Price $10/month 4.5 Features 4.3 4.2 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/76113-227102/Wrike-vs-JIRA-Service-Management) [JumpCloud Directory Platform](https://www.capterra.com/p/175092/JumpCloud-DaaS/)[4.63 (267)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) vs [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.73 (288)](https://www.capterra.com/p/184229/NinjaOne/reviews/) $3/month Price Contact vendor for pricing 4.4 Features 4.5 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/175092-184229/JumpCloud-DaaS-vs-NinjaOne) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (769)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) $20/month Price $67/month 4.5 Features 4.5 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/141792-227102/Pulseway-vs-JIRA-Service-Management)