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Ameyo FusionCX vs ServiceNow: Which is a better fit?

Updated on February 9th, 2025
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Summary
Features in Auto Dialer
11
Best performer
44
  • Auto-Dialer
  • Call Center Management
  • Chat/Messaging
6
44
  • Activity Dashboard
  • API
  • CRM
User satisfaction
3.9
User reviews12
Ease of use
4.1
Functionality
3.7
Value for money
4.0
Customer support
3.5
4.5
User reviews292
Ease of use
4.2
Functionality
4.5
Value for money
4.2
Customer support
4.3
Price starts from
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Perfect for E-commerce, Banking, Finance, & Insurance, BPOs, Education, IT products & Services, Healthcare, Real Estate, Media & Publishing House, Government, Startups, and many more.

ITSM space. This includes growing organizations of all sizes, in any industry.

User reviews
pros & cons
Not enough reviews
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
Josh M
Biomedical Equipment Technician
5.0

Josh: Hi, I'm Josh. I'm a Biomedical Equipment Technician. I would give ServiceNow a five star rating. And for more reviews like this, click below. We use ServiceNow to manage our medical equipment inventory and track work orders, work requests, and schedule preventive maintenance. I like the most about ServiceNow that you can edit or filter your list on the fly. Say, if you're looking for a record for a certain piece of equipment. You can start by searching that equipment name, and then you get a large list, which right there on your screen, you can filter down via a few simple clicks to narrow it down to the asset you're looking for without needing to know that asset's specific serial number, or inventory tag, or what have you. It is expensive in comparison to most other similar products, but I do believe that you get what you pay for.

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User interface
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254088 video thumbnail}
1 Video
175317
5 screenshots
254088
5 screenshots

Ameyo FusionCX

Top Features
11/44
  • Activity Dashboard
  • Activity Tracking
  • Answering Machine Detection
  • API
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Callback Scheduling
  • Call Disposition
  • Caller ID
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Campaign Management
  • Contact Database
  • Contact Management
  • CRM
  • Integrations Management
  • Lead Capture
  • Lead Management
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Real-Time Data
  • Text to Speech
  • Third-Party Integrations
  • Voice Mail
  • Auto-Dialer
  • Call Center Management
  • Chat/Messaging
  • Computer Telephony Integration
  • Customer Database
  • Interaction Tracking
  • IVR
  • Live Chat
  • Real-Time Monitoring
  • Real-Time Reporting
  • Reporting/Analytics
See All features
Hide Auto Dialer Software Features -

ServiceNow

6/44
Show Auto Dialer Software Features +
Ameyo FusionCX
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ServiceNow
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Ameyo FusionCX
  • By Ameyo
  • Located in India
  • Founded in 2013
ServiceNow
  • By ServiceNow
  • Located in United States
  • Founded in 2012
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