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Pharmaceutical, biotechnology, and medical device companies.
Businesses who need to ensure consistent standards across different processes, locations or teams: quality, safety, hygiene, brand standards, standard operating procedures, management reviews etc.
Easy to use, efficient, a great addition to any quality system.
I don't like the missing EMDR form data as subsequent EMDR forms cannot send only deltas so fields are left blank. H6 codes are a mess for both entering and reporting.
It is implemented in user friendly platform, which increase the user adoption and allows SFDC admins to provide a better support.
There is no design element to field placement in the GUI, fields are just lined up in two rows with no thought to use. Console did not work when first implemented, so we've never used it.
Overall positive experience and excellent customer service.
Complaints app makes compliant records a no-brainer.
TrackWise is a great product if you have the resources available to customize the product to your use and put some effort into developing it.
Even those we can customize the software there are some out of the box features which we can’t customize, more flexibility is needed.
The GOA support are amazing. They are always available to helps us to increase our ideas to increase our training with our team.
The product often logs you out when trying to upload photos, this happens on a daily basis. Limits you to only uploading 4 photos when showing damage ect, so limits what you can show on reports.
Their dedication to ensuring a positive user experience has been instrumental in maximizing the benefits of the platform.
There is no possibility to generate more informative reports or reports that can be customized.
Customer support has been amazing with our dedicated client manager readily available and helpdesk very responsive when (rarely) required.
Can't really say there's anything to dislike when you still exploring.
I am now very happy with the audit template. Thanks [SENSITIVE CONTENT]for all your help.
Not sure if I can think of any features that I would change.
Tyler: Hi, my name is Tyler. I'm the system admin for TrackWise Digital. I work at a smaller CDMO company, and I would give TrackWise a rating of four out of five. We use TrackWise Digital as our quality management system. As a regulated industry, it's critical that we're able to manage deviations, change controls, CAPAs, audits, and TrackWise is a great system for that. For me, I think the biggest strength of TrackWise Digital is that it runs on the Salesforce platform. Because it runs on the Salesforce platform, if you're able to understand and work with Salesforce, you can really leverage that platform in addition to what you get from TrackWise to do a lot of really cool, really powerful things with the system. One of the trickier things with TrackWise Digital seems to be that it hasn't quite been figured out by the setup and implementation teams. It's a little weird when you get it out of the box, so there's definitely some customization that needs to be done to make it real effective. That's probably the biggest weakness I've experienced with it.
Trackwise Digital
GoAudits
Top FeaturesTrackwise Digital
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GoAudits
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