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ClickSend vs Zoho Campaigns: Which is a better fit?

Updated on February 13th, 2025
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Summary
Key features rated by users
Features selected based on 5,513 reviews from SMS Marketing users.
% Fit
Not enough reviews
Feature ratings
SMS Messaging
4.8
Mass Texting
4.5
Campaign Scheduling
4.8
Scheduled Messaging
4.7
Message Personalization
4.8
% Fit
Not enough reviews
Feature ratings
SMS Messaging
5.0
Mass Texting
5.0
Campaign Scheduling
4.8
Scheduled Messaging
4.7
Message Personalization
4.7
User satisfaction
4.1
User reviews55
Ease of use
4.2
Functionality
4.2
Value for money
4.1
Customer support
4.2
4.3
User reviews310
Ease of use
4.1
Functionality
4.2
Value for money
4.4
Customer support
4.2
Price starts from
Not provided by vendor
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Join over 90,000+ businesses sending communications around the world. Along with a 24/7 customer support team and 99.95% uptime SLA — businesses choose us because we’re always on for our customers.

Email and SMS marketing software that is ideal for small, medium, and large business platforms across the world. Manage your leads and contacts with this software to drive sales.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-7aadffa1-e3d4-4379-0033-08db5345078d
Allen E
President
5.0

Allen: Hey, my name is Allen. I am the President of physiotherapy and rehab company, and I give ClickSend a 5 out of 5. We were looking for a software that would be able to integrate to our CRM to be able to send automated text messages and some other conversational type messages. We were looking at Project Broadcast but when we found ClickSend, we found an all-in-one solution because they also do print, letters and postcards, which we found helpful with our lead follow ups as well, and tying into our CRM. So overall, it was a better choice for us. Right from the start, I had a lot of questions when I was looking at ClickSend, when it came to their pricing, their structure, the quality of their print work, but every single question I had for their customer service, it was always through chat, but it was always an immediate response. They were very kind, they were very, very helpful, and they followed up with me afterwards via email with resources. So it was a very easy decision making process and buying decision. Their costs were very competitive. The quality of the print work was great. Fast shipping times as well. The text messages were integrated really well with our CRM, so it was a really easy choice to make, and I think their customer service, help and quality of their work really made it stand out. Getting started with ClickSend was rather easy. If I remember correctly, it's been a while, but I think I just had to upload a credit card to purchase some credits. And from there I used the API key to connect to my CRM, and I started scheduling out messages in ClickSend to trigger with some email automations and other tags that we had set up in our CRM. So overall, it was a very simple, smooth process. I do remember some questions obviously coming up during the onboarding process, and again, their customer service was super helpful to quickly answer those and get us up and starting really quickly, within a matter of days. If you're considering using ClickSend, I definitely would suggest just try it out. I think they give you a couple of credits to try and if not, it's just a couple of bucks. Just add some credits in, send yourself a mailer, send yourself some text messages, engage with it, go through. They have a lot of reporting functions as well. You've got nothing to lose.

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Art H
COO
5.0

Art: Hi, my name's Art. I'm COO of a small marketing company in Maryland, working with not-for-profit organizations since 1997. This is a review of Zoho Campaigns, which we're using for a email marketing campaign, and we give it a five star rating. We've been using a variety of tools over the years. We have some homegrown email marketing tools. We've also used Constant Contact, MailChimp, a few of the other big name delivery systems, but we were looking for something a little more cost effective for the client that we're currently working with. We chose Zoho because of its price and the features available for the price. The campaign reach in this case was about 5,000 out of a 65,000 member organization, and it was the sweet spot in the cost per month and cost per contact that we could use. Onboarding and integrating was a pretty smooth process. The documentation is outstanding. The ability to get online help while we were setting up and answer some questions, because every email provider has a little different flavor of how they do their development. It was just a really simple process and they were very helpful in doing so. Don't let the fact that Zoho is a relatively new player in the email and SMS marketing scare you. They are an excellent tool. They have a full suite of products, help desk and other things that are not really necessary for our current client, but we are exploring for future use. They are very friendly, they're quick to respond to questions and offer some really great advice.

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User interface
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Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
2-Way Messaging
207
Important
Activity Tracking
388
Important

ClickSend

17/34
  • Activity Tracking
  • Campaign Planning
  • Communication Management
  • Consent Management
  • Customer Segmentation
  • Drip Campaigns
  • Engagement Tracking
  • Interaction Tracking
  • Keyword Tracking
  • Landing Pages/Web Forms
  • Marketing Automation
  • Mobile Coupons
  • Multi-Campaign
  • Multi-Language
  • Polls/Voting
  • QR Codes
  • Reputation Management
  • 2-Way Messaging
  • Alerts/Notifications
  • API
  • Automated Responses
  • Campaign Scheduling
  • Compliance Management
  • Contact Management
  • Customizable Templates
  • Mass Texting
  • Message Personalization
  • Open Rate Tracking
  • Reporting/Analytics
  • Scheduled Messaging
  • Shortcodes
  • SMS Messaging
  • Text-to-Win
  • Third-Party Integrations
See All features
Hide SMS Marketing Software Features -

Zoho Campaigns

Top Features
24/34
Show SMS Marketing Software Features +
ClickSend
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zoho Campaigns
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ClickSend
  • By ClickSend
  • Located in Australia
  • Founded in 2006
Zoho Campaigns
  • By Zoho
  • Located in United States
  • Founded in 1996
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