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Nextiva vs Callroute: Which is a better fit?

Updated on February 7th, 2025
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Summary
Key features rated by users
Features selected based on 3,329 reviews from Telephony users.
% Fit
High performer
Feature ratings
VoIP Connection
4.7
VoIP
4.9
Call Routing
4.8
Call Center Management
4.7
Call Recording
4.6
% Fit
Missing features
Not enough reviews
Feature ratings
VoIP Connection
5.0
VoIP
NA
Call Routing
5.0
Call Center Management
NA
Call Recording
NA
User satisfaction
4.6
User reviews908
Ease of use
4.6
Functionality
4.6
Value for money
4.6
Customer support
4.6
5.0
User reviews12
Ease of use
4.7
Functionality
4.8
Value for money
4.8
Customer support
5.0
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Businesses of any size who want to better connect with their customers.

Businesses who are moving to Teams & their number management solution no longer works, or are tired of using spreadsheets. Businesses who want to streamline & save time on user management processes.

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
video-079cf02b-eabb-40a9-a055-08db81a1ccb5
Sully S
Principal
3.0

Sully: Hi, my name's Sully and my rating for Nextiva is a three. We're a web development company with seven people worldwide, four in the US. We used Nextiva up until about a year ago when we moved offices, and the new office required a different telephone company, but we were using them for VoIP services. The pricing was competitive with every major carrier, so I did like that. Nextiva's interface, and I believe that they have updated it since, but at the time, was very, very clunky and difficult to do. I really needed their support in setting up our auto attendance and hunt groups, and it was not possible, for instance, to manage the busy lamp fields on the phones at all with their system, you had to use the manufacturer's interface, and really the support for that interface wasn't very good. Like I said, I understand about a month and a half after I left that they switched that interface, I haven't seen the new one, but if it's anything like the old one, the old one was awful.

How Capterra sources reviews
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User interface
175788 video thumbnail}
1 Video
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175788
5 screenshots
10013066
3 screenshots

Nextiva

Top Features
22/35
  • Callback Scheduling
  • Call Disposition
  • Caller ID
  • Call List Management
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • CRM
  • Interaction Tracking
  • Monitoring
  • Real-Time Monitoring
  • SMS Messaging
  • Text to Speech
  • Activity Dashboard
  • Auto-Dialer
  • Automatic Call Distribution
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Chat/Messaging
  • Computer Telephony Integration
  • Conferencing
  • Customizable Reports
  • IVR
  • Live Chat
  • Multi-Channel Communication
  • Predictive Dialer
  • Reporting/Analytics
  • Third-Party Integrations
  • Video Conferencing
  • Voice Mail
  • VoIP
  • VoIP Connection
See All features
Hide Telephony Software Features -

Callroute

7/35
Show Telephony Software Features +
Nextiva
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Callroute
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Nextiva
  • By Nextiva
  • Located in United States
  • Founded in 2008
Callroute
  • By Sipsynergy
  • Located in United Kingdom
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