--- title: "Compare Nextiva vs Intermedia Unite 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Nextiva and Intermedia Unite based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/175788-181373/Nextiva-vs-Unite" page_type: "comparison" language: "en" --- # Nextiva vs Intermedia Unite Features and Cost Comparison Last updated September 16th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: NextivaIntermedia Unite2/4 selected [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) [Intermedia Unite](https://www.capterra.com/p/181373/Unite/)[4.7 (189)](https://www.capterra.com/p/181373/Unite/reviews/) [## Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting Price $25.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment Based on [919 reviews](#user-reviews) Positive 830 Neutral 38 Negative 51 [## Intermedia Unite](https://www.capterra.com/p/181373/Unite/)[4.7 (189)](https://www.capterra.com/p/181373/Unite/reviews/) Starting Price $27.99 Value-for-Money 4.7 Functionality 4.7 Ease of Use 4.6 Customer Service 4.8 Reviews Sentiment Based on [189 reviews](#user-reviews) Positive 179 Neutral 8 Negative 2 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Twilio 4.4 (512) * * * Starting Price $0.01 Usage Based Free Trial Free Version * * * User rating 88% of reviewers rated it above 4 stars * * * Highest Rated ### LiveAgent 4.7 (1,789) * * * Starting Price $15.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### Ultatel Cloud Business Phone System 4.7 (41) * * * Starting Price $18.00 Per User,Per Month Free Trial Free Version * * * User rating 95% of reviewers rated it above 4 stars * * * ### Wildix 4.7 (209) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 95% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,489 reviews from voip software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 70%Fit Missing features Feature ratings API 1.0 Call Routing 4.7 Chat/Messaging 4.6 Call Transfer NA Call Recording 4.6 80%Fit High performer Feature ratings API 4.3 Call Routing 4.6 Chat/Messaging 4.5 Call Transfer 4.0 Call Recording 4.8 User satisfaction User satisfaction 4.6 User reviews[919](https://www.capterra.com/p/175788/Nextiva/reviews/) Ease of use 4.5 Functionality 4.5 Value for money 4.5 Customer support 4.5 User satisfaction 4.7 User reviews[189](https://www.capterra.com/p/181373/Unite/reviews/) Ease of use 4.6 Functionality 4.7 Value for money 4.7 Customer support 4.8 Price starts from Price starts from $25Per User, Per Month - Free version - Free trial Price starts from $27.99Flat Rate, Not provided by vendor - Free version - Free trial Best for Best for Businesses of any size, from startups to large enterprises, across industries including healthcare, retail, legal, education, real estate, insurance, hospitality, and nonprofit. Best for Company of any size from 1-1000+ employees ## User reviews Pros & cons Bob W. owner > "I contacted support and they changed some things and said wait 45 minutes and it should work." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7154149) CG Chris G. Owner > "A custom config Nextiva pushed to our account locks me out of changing settings in the portal, so cloning one phone's configuration to another — a..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7160045) Brandon K. Business Development Manager > "Nextiva Contact Center is scalable and flexible, accommodating our organization's evolving needs as we grow. Whether we need to add new communication channels,..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6221079) CG Chris G. Owner > "The marketing leans hard on reliability and service, but day to day it's features that are technically present and functionally broken, paired with a portal..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7160045) CD Charles D. Director of Lab Operations > "Our company combined three services, 800 Call Flow, Fax, and multiple business lines into one service with Nextiva at a savings of over $400/month." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6252370) JS Joseph S. HR Adminstrator > "This made the process costly, time-consuming, and impractical, especially for a charge related to services that were never provided." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7127851) CR Cade R. Sales Manager > "Its intuitive interface, flawless voice quality, feature diversity, responsive customer support, and reliability make it a top choice for businesses seeking a..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012809) JS Joseph S. HR Adminstrator > "This situation makes no sense, as it is unreasonable to charge customers for phone services after their numbers have already been ported away." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7127851) JJ Jamie J. Operations Manager > "With their software we were able to achieve our goals of routing calls for all 14 of our salons to one centralized location." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6148532) BT Brianna T. Consultant > "Nextiva made it nearly impossible to cancel our contract--I believe they are a predatory company that only cares about money." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7178929) RM Robert M. Director > "We are in the process of phone migration from Cisco Call Manager to Nextiva, Nextiva offered a competitive offer that makes it easy to move forward with a new..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047296) AL Amy L. Office Manager > "The phone will ring and say connected but no one is on the other end, and the customer says they couldn't hear me when they call back." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7072160) DF Damain F. Finance Director > "The mobile app is a standout, enabling users to stay connected on the go, enhancing productivity and flexibility for remote teams." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012789) BT Brianna T. Consultant > "We were also abandoned during the onboarding process, leaving us with no idea how to move forward." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7178929) KL Keith L. Systems administrator > "Nextiva is a great platform for me because I want to self manage my call flows and call center ad it gives me all the tools I need to do that." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238314) Bob W. owner > "I tried to use SMS but it didn't work and I contacted support." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7154149) AS Ace S. Sales Coordinator > "The flexibility and scalability of their service allowed us to add or remove lines as needed, making it easy to adapt to changing business requirements." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5048031) SS Sean S. Owner > "That there sales reps will say one thing and then go on leave and not even document what was said and then your bill is around 3,000 for the life of your..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6597540) TM Theodore M. IT Director > "I manage all of the systems for my company including the two previous phone providers, internet providers, alarm system, saas providers, etc. etc. etc., and..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6221303) CG Chris G. Owner > "Second, I have no control over my own configuration." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7160045) TS Tiffany S. Comptroller > "They have great customer service that walk you through the set up and help you get everything that you need for your incoming calls with our customers." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238409) MC Mariangel C. Customer service representative > "One potential drawback of Nextiva is that it may be considered relatively more expensive compared to some other business communication solutions, especially..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6006620) HC Harry C. Property Manager > "Any question you could come up with the had an answer, They checked and verified that everything you did was correct and when you thought it couldn't get any..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6226148) AA Abdulrahman A. IT Software Management > "The iOS app could be a little better with clearing missed calls and stopping the annoying pop-up that keeps asking me to enable cellular data when it is..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6227057) JS Jason S. President > "Most integrations worked the first time after they were installed." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7064322) JS Joseph S. HR Adminstrator > "Overpriced service" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7127851) ST Samantha T. President > "Nextiva was a cost effective way to provide phones to several employees." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642) AL Amy L. Office Manager > "The service on the app doesn't always work properly. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7072160) CB Christina B. CFO > "Having the ability to download the Nextiva app on my cellphone allows me to step away from the office and still stay connected." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6081939) Ginna G. Attorney > "I think sometimes its glitchy and problem solving only through chat can be frustrating at times but overall we an work with it." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6864075) LE Laura E. LOGISTIC COORDINATOR > "Nextiva has been a very useful tool for my companythe nextiva application is also very good and there are many tools that we can use to record calls, which is..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5031409) KR Kyle R. IT Project Manager > "Sometimes voip phones would have provisioning issues reaching the server" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6786575) SM Sharon M. Director of Operations / Property manager > "We love the call forwarding features, such as when we need to work from home and use our personal cell phones for business-related calls. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5027181) MG Mario G. IT Director > "If someone depletes your Long Distance credits, it can disable your entire account and all phone service (as described by sales, hasn't happened)." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6092301) TL Tina L. Office Manager Assistant > "We were porting over 190 phonelines from our seventeen clinics including several faxlines, and Nextiva had made sure we'd lost none of them during the..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6061122) EL Everett L. owner > "Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358) SH Simon H. Mediator and Arbitrator > "Much less expensive than POTS, much better voice mail system. And on the rare occasions when I need support (probably no more than 3 times in 5+ years) could..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6269462) EL Everett L. owner > "Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358) WF William F. Engineer > "We have not experienced a single outage in two years, and their service department has been reliable and responsive in supporting MACs and assisting with..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6018178) ST Samantha T. President > "Nextiva depends on the internet., so when internet is down, so are the phones." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642) JP Jessica P. Program Support > "My favorite feature is the user control of the auto attendant. Once you understand how it works, you can set it up to operate in whatever way is needed." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6050303) BM Barbara M. Law Clerk > "Wait times were long and there were a few times where we were on the line waiting and the call would drop, resulting in us having to wait even longer." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5039073) AA Anthony A. CFO > "generally the system is good although my hardware is not great, the keys stick a lot." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6542502) TD Tabitha D. Administrative Assistant > "Our transfer system was not operating properly." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6638003) CW Casey W. Office Manager > "I love the team messaging and video conferencing." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6504306) TL Terry L. Marketing Manager > "A couple things i didn't understand, like parking a phone takes up a phone line, having the paging system takes up a phone line. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6107062) SF Sheri F. President > "The support one gets in setting up a call and the wide range of services offered to deliver a very professional and efficient communication system to us" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6213809) TL Tina L. Office Manager Assistant > "It's a bit not initially flexible when it comes to adjusting the phones' operations based on holidays or locations that are not open every other weekend." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6061122) MT Miguel T. Law Clerk > "I like how you can track and monitor the calls and how I can go back days and days to find a phone number." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5032968) JK Joe K. sales manager > "Wait times, customer service needs an improvement, transfers between agents and departments for trunk accounts." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047252) BP Benir P. Marketing Director > "The ability to seamlessly direct calls to specific departments or individuals ensures that every interaction receives prompt attention." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047140) NR Nathan R. Director of IT > "It's difficult to find more niche things such as a specific type of call log because it's buried under another tab that doesn't really make sense." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6241001) JG John G. Music Director > "One of the big things I wanted our stations to utilize was texting capabilities, while keeping our request line number the same." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5048978) AA Armando A. Marketing Manager > "While Nextiva is a good platform overall and it offers very decent pricing, it lacks critical functions for decision-making that can hurt some numbers in..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6246551) GS Gabriel S. CEO > "We purchased Nextiva's enterprise package and are enjoying the full features from call monitoring/recording to the mobile app." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6066285) ST Samantha T. President > "We didn't get any training on how to use the phone system." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642) GC Gale C. Executive Assistant > "The cost was much less expensive than purchasing a new phone system, the ability to answer calls when away from the office on your cell phone is a very good..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6081092) JB John B. Owner > "It is a chore switching phone systems, but with all the changes Nextiva has made recently I do not see myself switching to another provider as long as the..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6027350) JC Jerick C. Administrative > "Our productivity has increased dramatically as a result of the user-friendly interface, which has made managing calls and texts much simpler." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6303249) JF Jon F. CEO > "I do not like that I have to call in to add phone lines to my account, though it does give me a chance to ask questions while I'm there." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6144344) SP Stacey P. Office Manager > "Nextiva is a user friendly product that has allowed our small business to make call flow adjustments and modifications with ease. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6062428) DJ Dan J. IT Support Manager > "Managing auto attendants for multiple locations is difficult through the web interface." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6053978) DF Damain F. Finance Director > "Their team is knowledgeable, responsive, and genuinely committed to resolving any issues promptly. Whether you need assistance with setup, troubleshooting, or..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012789) HD Hemang D. Manager > "The price is not in affordable price range" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6620192) BAL BETH-ANNE L. OFFICE MANAGER > "We have had excellent service every time we added additional phones, porting our phone number, or needing questions answered about the different platforms." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6006908) SH Stephen H. Systems Administrator > "Most of the time when our users can't use their phone it's because they get a time and date out of sync. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047403) LG Lucas G. Manager > "There call forwarding options where we are reroute the calls very easily and none calls are missed by the agents." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6010136) WS Whitney S. Paralegal > "The only thing I dislike about Nextiva is there program to keep track of incoming and outgoing calls." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6148527) ES Erin S. Owner > "I love Nextiva for many reasons but one of the best features is the ease of use- along with texting feature, 1-800 number included and local number all in one..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5027479) ZM Zeus M. Chief Operations Officer > "Our closing rate for sales and appointment setting has gone up significantly using call monitoring and recording, without being able to hear and see what our..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025375) BT Benjamin T. Communications Manager > "The system allows for quick and easy setup of a business phone menu and voicemail system." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6267625) DE Daniel E. IT Systems Administrator > "The computer prompts when you call in don't give you enough time to enter your Nextiva phone number!" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6271118) AD Austen D. Service Director > "The system's reliability is outstanding, with minimal downtime, ensuring that we can always stay connected with our clients and team members." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6016482) CG Chris G. Director of Operations > "The onboarding process could use some improvements as it is quite overwhelming for someone who does not work in the VOIP business." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6051769) KC Kelsea C. Secretary > "Nextiva has been very helpful to our business as we have set up different departments and have different voice message boxes for each department." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5033109) NW Nikita W. Senior Manager of Programs and Curriculum > "I also am disappointed at the lack of a group messaging feature with blind carbon copy recepients." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6004254) MJ Matthew J. Logistics coordinator > "Its reliability, user-friendly interface, top-notch support, and competitive pricing make it a standout choice in the world of business communication solutions." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5027907) ER Everett R. Admin > "Sometimes, the features do not take effect immediately, and multiple calls must be made to correct the problem." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047175) CR Cade R. Sales Manager > "Nextiva VOIP is not just a service; it's a strategic investment that empowers businesses to thrive in the modern digital landscape." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012809) NW Nikita W. Senior Manager of Programs and Curriculum > "The app is glitchy, and on more than one occasion, I've "returned a call" only for it to dial someone completely different." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6004254) CR Cade R. Sales Manager > "Its intuitive interface, flawless voice quality, feature diversity, responsive customer support, and reliability make it a top choice for businesses seeking a..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012809) DJ Dan J. IT Support Manager > "Managing auto attendants for multiple locations is difficult through the web interface." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6053978) JC Jerick C. Administrative > "Our productivity has increased dramatically as a result of the user-friendly interface, which has made managing calls and texts much simpler." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6303249) MA Mauricio A. IT Technical Manager > "I am not a huge fan of the interface, because I'm used to clunkier on-premises interfaces." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6018152) DF Damain F. Finance Director > "Their team is knowledgeable, responsive, and genuinely committed to resolving any issues promptly. Whether you need assistance with setup, troubleshooting, or..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012789) MC Maddie C. Office Manager > "I find it a little clunky to use and prefer calling in." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238608) MJ Matthew J. Logistics coordinator > "Its reliability, user-friendly interface, top-notch support, and competitive pricing make it a standout choice in the world of business communication solutions." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5027907) FS Frank S. IT > "Trunk interface not up to date a little confuse and need assistance to initial setup not self served" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025303) JS Jason S. President > "Most integrations worked the first time after they were installed." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7064322) AG Aaron G. Senior Partner > "I am not in love with their online user interface" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6252258) LM Lindsey M. VP of Operations > "They also host a platform that integrates across the US and is HIPAA compliant." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6027633) VR Verified Reviewer Account Manager Market Enablement > "The interface is not as user-friendly as Ringcentral." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___3960421) WG William G. BUS TCHNL ANALYST > "Most of the critical features are available at your fingertips or with a simple login to the website portal." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6223697) IV Isabel V. isabel@vmc2001.com > "The software online is not user friendly" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___3565284) JD Jessica D. VP > "It has been so easy using Nextiva, I love that we can route workflows, teams and users all from an easy click. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6094993) DC Derek C. Regional Director > "Takes a while for account team to respond" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6178371) TW Travis W. Vice President > "The layout of the web system for analytics and such is pretty good." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6105084) JS Jerry S. General Manager > "Sometimes a little hard to understand the support team." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047473) CC Claudiu C. CEO > "I like the user interface and the practicality that comes with using Nextiva." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6050244) KB Kimberly B. Administrative Assistant > "Support has been aggressive when they are unsure of an answer." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6048348) Bob W. owner > "I contacted support and they changed some things and said wait 45 minutes and it should work." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7154149) SG Stephen G. Support Specialist > "Support hasn't been the best the past year or so" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6048105) [View Reviews](https://www.capterra.com/p/175788/Nextiva/reviews/) MB Mark B. Managing Partner > "It's been a very good addition to our business and helps us operate much more efficiently and effectively, especially..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___6208592) VR Verified Reviewer Operations > "Intermedia Unite promises an all-in-one communications platform, but in practice it often feels clunky and overpriced." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7076392) BSaAPF Brianna Stern and Alejando Pastrana F. Associate Attorney > "sensitive content hidden\] and Intermedia's customer service department is incredible!" [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7064757) VR Verified Reviewer Operations > "The mobile app lags behind competitors and frequently has sync issues." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7076392) BSaAPF Brianna Stern and Alejando Pastrana F. Associate Attorney > "She is an incredible asset to intermedia!" [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7064757) VR Verified Reviewer Operations > "Customer support responses are slow and sometimes lack technical depth." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7076392) SS Scott S. IT Manager > "The tightly integrated desktop and smartphone apps, SMS texting from within the desktop app and voicemail to text..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023666) JO Justin O. Network Consultant and Engineer > "Im not a big fan of their exchange services but it has been some time since i have used them and dont believe my..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___6004327) BSaAPF Brianna Stern and Alejando Pastrana F. Associate Attorney > "sensitive content hidden\] was patient, extremely helpful, and dedicated." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7064757) AK Amy K. Office Mananger > "I think the system has become too large for our company we have decreased our size and the need for this software is..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4539663) SS Scott S. IT Manager > "The new Unite apps take all of the conveniences of the cell phone and put them into one business app the represents..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023666) SS Scott S. IT Manager > "The contacts screen display of current call status is hard to see." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023666) CM Christian M. Program Coordinator > "I like that there is no minimum character count for each message and that you are able to answer calls either a mobile..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4382240) CH Catie H. Front Office > "The administrative portion is a bit complicated for setting up the phone tree." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023655) DD Danielle D. Practice Manager > "I also like the Admin panel for accessing our account, there are many updates and features that can be done without..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4499747) JG Joan G. Broker/Owner > "If internet goes down your service goes down as well." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4443664) RS Robert S. CIO > "Able to communicate with employees and service providers with ease and reduced overall cost of telephony for the..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4443202) Steven W. Senior Engineer > "Sometimes its hard to get the right person on the Support line but that's a problem with any service provider." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4045672) JO Justin O. Network Consultant and Engineer > "This is an all in one package that is not only easy to resell but reliable with versatile cost based on what you need!" [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___6004327) RS Robert S. CIO > "Messaging could be improved. But it is not a significant aspect of our or my clients business." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4443202) BF Barry F. owner > "I have reduced my phone expense considerably over AT&T (only option in my area), and less than other advertised..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4378270) NV Nina V. Manager > "My preset features for the phone systems periodically not functioning, need to contact the customer care to restore it." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3778206) RV Rene V. Operations Lead > "Being able to unite our extensions to one localized number whether we are in office or on the road has really..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4357604) JL Jonathan L. President > "Hard solve billing issues." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4447027) RL Rodney L. Director of IT > "The fact that our users are able to take their number with them while working remotely or on the road has been..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4530222) CH Catie H. Front Office > "I can't make sense of that on the admin section of Unite." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023655) Steven W. Senior Engineer > "Month to Month contracting was a huge selling point although once you start using both Unite and the other Intermedia..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4045672) VP Vilma P. owner > "I find it difficult setting up greetings etc." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4443166) NH Nat H. VP > "It’s been great. When there are glitches or problems they are responsive and clearly identify what happened and what..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3978888) LD Larry D. Executive Recruiter > "Cannot delete SMS messages and everything not accessible from one portal." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3783700) SS Scott S. IT Manager > "We are able to rollout a company-wide policy of no personal cell phone use for business purposes." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023666) KS Keith S. Lead IT Consultant > "The onboarding has been difficult for the upgrade from 2.0 to the Unite platform. " [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3812128) EH Elizabeth H. Customer Service Agent > "I appreciate the ability to use this system with an office phone, computer or with my cell phone." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4544160) KS Keith S. Lead IT Consultant > "Can't configure a basic console for certain users." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3812128) RG Rachel G. Office Manager > "The integration is top-notch, as the only employee at a busy office, being able to monitor calls and voicemails from..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3779957) RA Roger A. CEO Proprietor > "I really can't think of anything I don't like about the service." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4635787) RL Rodney L. Director of IT > "Unite has allowed our company to come out of the dark ages and act like a modern company." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4530222) VB Vincent B. CFO > "Installation was an issue during the first deployment." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3793164) RA Roger A. CEO Proprietor > "It has really taken a lot worry out of servicing existing clients while travelling." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4635787) BA Barbara A. Controller > "I would like to unsubscribe from the emails" [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3826894) EH Elizabeth H. Customer Service Agent > "The Intermedia Unite system is generally easy to use and user friendly. When I was new to it and as new questions came..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4544160) SJ Stephanie J. Admin. Staff > "We will not go back to Verizon phone system" [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3814650) DD Danielle D. Practice Manager > "Integration was pretty seamless compared to our last VoIP system." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4499747) TC Terry C. President / Owner > "Their website is very complicated to work with" [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3778024) VR Verified Reviewer Country Profile Manager > "The app and our in-office phones work great and we can depend on our calls, voicemails and faxes to come through;..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3773112) KG Keith G. Document Control Manager > "Initially trying to find the correct menus to add a phone number to the new employee was a little difficult." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___2825793) CH Catie H. Front Office > "I love being able to text our patients easily." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023655) VR Verified Reviewer Operations > "Intermedia Unite promises an all-in-one communications platform, but in practice it often feels clunky and overpriced." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7076392) EH Elizabeth H. Customer Service Agent > "There is a lot of functionality and the interface takes a little getting used to but is generally easy." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4544160) CH Catie H. Front Office > "I can't make sense of that on the admin section of Unite." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023655) NH Nat H. VP > "Pricing is 100% clearly communicated and reasonable at the front end." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3978888) VR Verified Reviewer Operations > "Customer support responses are slow and sometimes lack technical depth." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7076392) MD Marisa D. Office Manager > "It's almost TOO much for our purposes, but the price is fantastic for the services, so I would recommend to anyone!" [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4543801) RA Roger A. CEO Proprietor > "I really can't think of anything I don't like about the service." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4635787) [View Reviews](https://www.capterra.com/p/181373/Unite/reviews/) ## User interface [Nextiva](https://www.capterra.com/p/175788/Nextiva/) 4.60 (919) [Intermedia Unite](https://www.capterra.com/p/181373/Unite/) 4.72 (189) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Nextiva 27/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendants - Automatic Call Distribution - Autonomous Task Execution - Browser Extension - Callback Scheduling - Call Center Integration - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Caller Profiles - Call List Management - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Conference Calls - Conferencing - Contact Database - Contact Management - CRM - Cross-system Integration - Customizable Caller ID - Customizable Reports - Desk-to-Desk Calls - Employee Directory - Fax Management - Generative AI - Hold Music - Individual Download - Instant Messaging - Interaction Tracking [See all features](https://www.capterra.com/p/175788/Nextiva/#features) Intermedia Unite Top features 28/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendants - Automatic Call Distribution - Autonomous Task Execution - Browser Extension - Callback Scheduling - Call Center Integration - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Caller Profiles - Call List Management - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Conference Calls - Conferencing - Contact Database - Contact Management - CRM - Cross-system Integration - Customizable Caller ID - Customizable Reports - Desk-to-Desk Calls - Employee Directory - Fax Management - Generative AI - Hold Music - Individual Download - Instant Messaging - Interaction Tracking [See all features](https://www.capterra.com/p/181373/Unite/#features) ### Recognition Nextiva is recognized as a top-rated tool in 3 Capterra Shortlist reports Intermedia Unite Best Value Unified Communications Software (2023)  ### Deployment & support Nextiva Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Intermedia Unite Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Nextiva - By Nextiva - Located in United States - Founded in 2008 Intermedia Unite - By Intermedia - Located in United States - Founded in 1991 ## 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