# Compare Nextiva vs Intermedia Unite 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Nextiva and Intermedia Unite based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/175788-181373/Nextiva-vs-Unite

---

# Nextiva vs Intermedia Unite Features and Cost Comparison

Last updated March 25th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

NextivaIntermedia Unite2/4 selected

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.6 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/)

[Intermedia Unite](https://www.capterra.com/p/181373/Unite/)[4.7 (188)](https://www.capterra.com/p/181373/Unite/reviews/)

[## Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.6 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/)

Starting Price

$25.00/month

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.6

Customer Service

4.6

Reviews Sentiment

Based on [914 reviews](#user-reviews)

Positive

829

Neutral

38

Negative

47

[## Intermedia Unite](https://www.capterra.com/p/181373/Unite/)[4.7 (188)](https://www.capterra.com/p/181373/Unite/reviews/)

Starting Price

$27.99

Value-for-Money

4.7

Functionality

4.7

Ease of Use

4.6

Customer Service

4.8

Reviews Sentiment

Based on [188 reviews](#user-reviews)

Positive

178

Neutral

8

Negative

2

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 2,899 reviews from voip software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

80%Fit

Not enough reviews

Feature ratings

Mobile Access

4.6

Online Voice Transmission

4.8

Video Conferencing

4.6

API

1.0

Call Routing

4.8

82%Fit

Not enough reviews

Feature ratings

Mobile Access

4.6

Online Voice Transmission

5.0

Video Conferencing

4.6

API

4.3

Call Routing

4.6

User satisfaction

User satisfaction

4.6

User reviews[914](https://www.capterra.com/p/175788/Nextiva/reviews/)

Ease of use

4.6

Functionality

4.6

Value for money

4.5

Customer support

4.6

User satisfaction

4.7

User reviews[188](https://www.capterra.com/p/181373/Unite/reviews/)

Ease of use

4.6

Functionality

4.7

Value for money

4.7

Customer support

4.8

Price starts from

Price starts from

$25Per User, Per Month

-   Free version
-   Free trial

Price starts from

$27.99Flat Rate, Not provided by vendor

-   Free version
-   Free trial

Best for

Best for

Businesses of any size who want to better connect with their customers.

Best for

Company of any size from 1-1000+ employees

## User reviews

Pros & cons

CD

Charles D.

Director of Lab Operations

> "Our company combined three services, 800 Call Flow, Fax, and multiple business lines into one service with Nextiva at a savings of over $400/month."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6252370)

AL

Amy L.

Office Manager

> "The phone will ring and say connected but no one is on the other end, and the customer says they couldn't hear me when they call back."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7072160)

KL

Keith L.

Systems administrator

> "Nextiva is a great platform for me because I want to self manage my call flows and call center ad it gives me all the tools I need to do that."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238314)

AL

Amy L.

Office Manager

> "The service on the app doesn't always work properly. "

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7072160)

TS

Tiffany S.

Comptroller

> "They have great customer service that walk you through the set up and help you get everything that you need for your incoming calls with our customers."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238409)

Ginna G.

Attorney

> "I think sometimes its glitchy and problem solving only through chat can be frustrating at times but overall we an work with it."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6864075)

SH

Simon H.

Mediator and Arbitrator

> "Much less expensive than POTS, much better voice mail system. And on the rare occasions when I need support (probably no more than 3 times in 5+ years) could reach..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6269462)

KR

Kyle R.

IT Project Manager

> "Sometimes voip phones would have provisioning issues reaching the server"

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6786575)

JC

Jerick C.

Administrative

> "Our productivity has increased dramatically as a result of the user-friendly interface, which has made managing calls and texts much simpler."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6303249)

SS

Sean S.

Owner

> "That there sales reps will say one thing and then go on leave and not even document what was said and then your bill is around 3,000 for the life of your contract"

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6597540)

BT

Benjamin T.

Communications Manager

> "The system allows for quick and easy setup of a business phone menu and voicemail system."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6267625)

NR

Nathan R.

Director of IT

> "It's difficult to find more niche things such as a specific type of call log because it's buried under another tab that doesn't really make sense."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6241001)

JS

Jason S.

President

> "Most integrations worked the first time after they were installed."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7064322)

AA

Armando A.

Marketing Manager

> "While Nextiva is a good platform overall and it offers very decent pricing, it lacks critical functions for decision-making that can hurt some numbers in growing..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6246551)

JC

Jerick C.

Administrative

> "Even though my experience has been quite good, I think that the mobile app's user experience may be improved by simplifying some of its capabilities, especially for..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6303249)

EL

Everett L.

owner

> "Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358)

MN

Mary N.

IT Director

> "My users are always moving and I have been able to setup phones in the admin office and distribute them in other buildings with ease."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6256964)

EL

Everett L.

owner

> "Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358)

AN

Alisha N.

Customer Service Lead

> "The support team is readily available through chat, email, online portal access with quick videos, or by phone."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238782)

ZM

Zeus M.

Chief Operations Officer

> "Our closing rate for sales and appointment setting has gone up significantly using call monitoring and recording, without being able to hear and see what our staff are..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025375)

Brandon K.

Business Development Manager

> "Nextiva Contact Center is scalable and flexible, accommodating our organization's evolving needs as we grow. Whether we need to add new communication channels, onboard..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6221079)

DE

Daniel E.

IT Systems Administrator

> "The computer prompts when you call in don't give you enough time to enter your Nextiva phone number!"

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6271118)

CR

Cade R.

Sales Manager

> "Its intuitive interface, flawless voice quality, feature diversity, responsive customer support, and reliability make it a top choice for businesses seeking a seamless..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012809)

MC

Mariangel C.

Customer service representative

> "One potential drawback of Nextiva is that it may be considered relatively more expensive compared to some other business communication solutions, especially for small..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6006620)

AC

Andrew C.

Associate

> "Full call control using an endless variety of call flow options, mobile connectivity, desktop app allowing you to take a softphone anywhere, voicemail via email,..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025653)

AA

Abdulrahman A.

IT Software Management

> "The iOS app could be a little better with clearing missed calls and stopping the annoying pop-up that keeps asking me to enable cellular data when it is already..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6227057)

BT

Benjamin T.

Communications Manager

> "Nextiva Business Phone Service is well suited to users who need to set up an automated phone menu."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6267625)

AM

Ariel M.

Customer Experience Manager

> "There are occasionally service issues where the phone goes down but I have not been with one phone provider that has not had issues."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6237358)

WJ

Wally J.

Logistics coordinator

> "We rely on Nextiva Business Phone Service to handle our communication challenges, enhancing teamwork, ensuring customer satisfaction, and keeping our team connected,..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025734)

PL

Princess L.

Owner

> "I had phone problems and the phone company was not able to help me, I could not run a business with no phone service. since then I switched to Nextiva and I’ve never..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6237354)

BH

Bruce H.

President

> "This is from Nextiva in response to a customer: Here at Nextiva we pride ourselves on our honesty and Amazing Service, and we strive to deliver both on every customer..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#SoftwareAdvice___6237327)

LB

Larisa B.

General Manager

> "I don't know why it takes 3+ months for them to approve companies to use their service, but that is an unforgivable about of time."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6323264)

JJ

Jamie J.

Operations Manager

> "With their software we were able to achieve our goals of routing calls for all 14 of our salons to one centralized location."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6148532)

LB

Larisa B.

General Manager

> "I was told by the initial person who helped set us up that they have no control over the capaign registry and no way to expedite the process."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6323264)

RM

Robert M.

Director

> "We are in the process of phone migration from Cisco Call Manager to Nextiva, Nextiva offered a competitive offer that makes it easy to move forward with a new phone..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047296)

AH

Ariz H.

Director

> "Specifically, notifications for text messages. Whenever customers text us, we don't get a notification in our email in the same manner that we do when they call us or..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025428)

MZ

Melissa Z.

Manager

> "This is an amazing feature which allows the caller to route their own call instead of talking to our receptionist (ie. press 1 for Bob, press 2 for Larry, etc)."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024234)

ARR

Antony Ryan R.

Call Center Operator

> "Sometimes we face a delay in the call logs, i don't believe it is nextiva fault but that happens."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6269456)

LS

Lauren S.

Sr. Client Success Manager

> "I like that I can take business calls on the go when I am traveling or on the road for work."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6240815)

MG

Mario G.

IT Director

> "If someone depletes your Long Distance credits, it can disable your entire account and all phone service (as described by sales, hasn't happened)."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6092301)

RL

Rachel L.

Customer Service Representative

> "You can always count on the call flow coming in at the call center in a fair and orderly fashion. "

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6363495)

RB

Robert B.

IT Officer

> "The desktop application was replaced soon after we converted and it is not very good or well thought out."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6237368)

DF

Damain F.

Finance Director

> "The mobile app is a standout, enabling users to stay connected on the go, enhancing productivity and flexibility for remote teams."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012789)

BH

Bruce H.

President

> "My experience with Nextiva is the company couldn't rent ethical standards, let alone own them. "

[See full review](https://www.capterra.com/p/175788/Nextiva/#SoftwareAdvice___6237327)

DV

Don V.

Admin Assistant

> "Making changes is easy and mostly straight forward. If I don't know how to do something there are many tutorials and I can always rely on a customer service rep via..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6269407)

RB

Robert B.

IT Officer

> "I don't understand why a desktop application will make my computer ring."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6237368)

AS

Ace S.

Sales Coordinator

> "The flexibility and scalability of their service allowed us to add or remove lines as needed, making it easy to adapt to changing business requirements."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5048031)

PL

Princess L.

Owner

> "I switched from another VOIP company to this one because when there was a problem, there was no one there to help me."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6237354)

TM

Theodore M.

IT Director

> "I manage all of the systems for my company including the two previous phone providers, internet providers, alarm system, saas providers, etc. etc. etc., and Nextiva is..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6221303)

ST

Samantha T.

President

> "Nextiva depends on the internet., so when internet is down, so are the phones."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642)

CH

Carl H.

Marketing

> "As a remote worker, Nextiva makes it possible to call, text, or chat with colleagues and customers from my own phone extention."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024122)

EL

Everett L.

owner

> "unreliable connectivity."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358)

HC

Harry C.

Property Manager

> "Any question you could come up with the had an answer, They checked and verified that everything you did was correct and when you thought it couldn't get any better..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6226148)

EL

Everett L.

owner

> "unreliable connectivity."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358)

KB

Kyle B.

Co Owner

> "The thing I like most about Nextiva is how easy it is to use. When it comes to texting customers and making contacts, or answering calls from outside the office,..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6251002)

EL

Everett L.

owner

> "No customer support."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358)

AB

Alejandro B.

Virtual Assistant

> "I have no complains. And another feature I like is that it does not use much of my RAM when using it."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6244963)

BM

Barbara M.

Law Clerk

> "Wait times were long and there were a few times where we were on the line waiting and the call would drop, resulting in us having to wait even longer."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5039073)

Jeremy B.

VP Growth

> "Works great and calls do not get marked spam (unlike Dialpad)."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6311016)

GM

Gilbert M.

owner

> "Extremely poor customer support. "

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6822512)

AR

Amber R.

Operator

> "As a small business we've been able to streamline our communication needs with a single provider."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6239203)

TD

Tabitha D.

Administrative Assistant

> "Our transfer system was not operating properly."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6638003)

ST

Samantha T.

President

> "Nextiva was a cost effective way to provide phones to several employees."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642)

TL

Terry L.

Marketing Manager

> "A couple things i didn't understand, like parking a phone takes up a phone line, having the paging system takes up a phone line. "

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6107062)

CB

Christina B.

CFO

> "Having the ability to download the Nextiva app on my cellphone allows me to step away from the office and still stay connected."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6081939)

TL

Tina L.

Office Manager Assistant

> "It's a bit not initially flexible when it comes to adjusting the phones' operations based on holidays or locations that are not open every other weekend."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6061122)

KB

Kyle B.

Co Owner

> "From text messages, calls, and voicemails it is an amazing service."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6251002)

JK

Joe K.

sales manager

> "Wait times, customer service needs an improvement, transfers between agents and departments for trunk accounts."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047252)

LE

Laura E.

LOGISTIC COORDINATOR

> "Nextiva has been a very useful tool for my companythe nextiva application is also very good and there are many tools that we can use to record calls, which is amazinf..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5031409)

DC

David C.

Head of Media Ops & Distribution

> "Like much of the global workforce, over the course of COVID my role went from in-office to remote. When moving to my current location, I ended up in a dead zone for..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025826)

SM

Sharon M.

Director of Operations / Property manager

> "We love the call forwarding features, such as when we need to work from home and use our personal cell phones for business-related calls. "

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5027181)

MC

Maddie C.

Office Manager

> "I find it a little clunky to use and prefer calling in."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238608)

TL

Tina L.

Office Manager Assistant

> "We were porting over 190 phonelines from our seventeen clinics including several faxlines, and Nextiva had made sure we'd lost none of them during the transition to..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6061122)

ST

Samantha T.

President

> "We didn't get any training on how to use the phone system."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642)

FM

Felipe M.

Logistics Coordinator

> "I work as a freight broker and making and receiving calla everyday is a critical part of my job, Nextiva has succeeded to accomplish this role effectively for me."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024424)

AMR

Andres Mauricio R.

Operations manager

> "The prior app had been riddled with numerous problems, which inevitably resulted in a significant loss of calls, ultimately translating to a loss of revenue for our..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024149)

WF

William F.

Engineer

> "We have not experienced a single outage in two years, and their service department has been reliable and responsive in supporting MACs and assisting with advanced..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6018178)

JB

John B.

Owner

> "It is a chore switching phone systems, but with all the changes Nextiva has made recently I do not see myself switching to another provider as long as the reliability..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6027350)

JP

Jessica P.

Program Support

> "My favorite feature is the user control of the auto attendant. Once you understand how it works, you can set it up to operate in whatever way is needed."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6050303)

ES

Erin S.

Managing Director

> "They even follow-up to make sure the problems do not continue. "

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238786)

[View Reviews](https://www.capterra.com/p/175788/Nextiva/reviews/)

BSaAPF

Brianna Stern and Alejando Pastrana F.

Associate Attorney

> "sensitive content hidden\] and Intermedia's customer service department is incredible!"

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7064757)

VR

Verified Reviewer

Operations

> "Intermedia Unite promises an all-in-one communications platform, but in practice it often feels clunky and overpriced."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7076392)

MB

Mark B.

Managing Partner

> "It's been a very good addition to our business and helps us operate much more efficiently and effectively, especially when..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___6208592)

VR

Verified Reviewer

Operations

> "The mobile app lags behind competitors and frequently has sync issues."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7076392)

BSaAPF

Brianna Stern and Alejando Pastrana F.

Associate Attorney

> "She is an incredible asset to intermedia!"

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7064757)

VR

Verified Reviewer

Operations

> "Customer support responses are slow and sometimes lack technical depth."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7076392)

BSaAPF

Brianna Stern and Alejando Pastrana F.

Associate Attorney

> "sensitive content hidden\] was patient, extremely helpful, and dedicated."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7064757)

JO

Justin O.

Network Consultant and Engineer

> "Im not a big fan of their exchange services but it has been some time since i have used them and dont believe my..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___6004327)

SS

Scott S.

IT Manager

> "The tightly integrated desktop and smartphone apps, SMS texting from within the desktop app and voicemail to text email..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023666)

NV

Nina V.

Manager

> "My preset features for the phone systems periodically not functioning, need to contact the customer care to restore it."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3778206)

SS

Scott S.

IT Manager

> "The new Unite apps take all of the conveniences of the cell phone and put them into one business app the represents the..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023666)

LD

Larry D.

Executive Recruiter

> "Cannot delete SMS messages and everything not accessible from one portal."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3783700)

CM

Christian M.

Program Coordinator

> "I like that there is no minimum character count for each message and that you are able to answer calls either a mobile app..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4382240)

AK

Amy K.

Office Mananger

> "I think the system has become too large for our company we have decreased our size and the need for this software is not ..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4539663)

DD

Danielle D.

Practice Manager

> "I also like the Admin panel for accessing our account, there are many updates and features that can be done without having..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4499747)

SS

Scott S.

IT Manager

> "The contacts screen display of current call status is hard to see."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023666)

RS

Robert S.

CIO

> "Able to communicate with employees and service providers with ease and reduced overall cost of telephony for the business..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4443202)

KS

Keith S.

Lead IT Consultant

> "The onboarding has been difficult for the upgrade from 2.0 to the Unite platform. "

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3812128)

RG

Rachel G.

Office Manager

> "The integration is top-notch, as the only employee at a busy office, being able to monitor calls and voicemails from my..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3779957)

CH

Catie H.

Front Office

> "The administrative portion is a bit complicated for setting up the phone tree."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023655)

VR

Verified Reviewer

Country Profile Manager

> "The app and our in-office phones work great and we can depend on our calls, voicemails and faxes to come through; whereas..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3773112)

KS

Keith S.

Lead IT Consultant

> "Can't configure a basic console for certain users."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3812128)

JO

Justin O.

Network Consultant and Engineer

> "This is an all in one package that is not only easy to resell but reliable with versatile cost based on what you need!"

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___6004327)

JG

Joan G.

Broker/Owner

> "If internet goes down your service goes down as well."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4443664)

BF

Barry F.

owner

> "I have reduced my phone expense considerably over AT&T (only option in my area), and less than other advertised options."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4378270)

Steven W.

Senior Engineer

> "Sometimes its hard to get the right person on the Support line but that's a problem with any service provider."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4045672)

RV

Rene V.

Operations Lead

> "Being able to unite our extensions to one localized number whether we are in office or on the road has really increased..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4357604)

RS

Robert S.

CIO

> "Messaging could be improved. But it is not a significant aspect of our or my clients business."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4443202)

RL

Rodney L.

Director of IT

> "The fact that our users are able to take their number with them while working remotely or on the road has been..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4530222)

JL

Jonathan L.

President

> "Hard solve billing issues."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4447027)

Steven W.

Senior Engineer

> "Month to Month contracting was a huge selling point although once you start using both Unite and the other Intermedia..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4045672)

CH

Catie H.

Front Office

> "I can't make sense of that on the admin section of Unite."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023655)

RE

Robert E.

President

> "Our team is being proactive and responding to customer needs directly vs. email exchanges and voicemail jail. "

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3801317)

VB

Vincent B.

CFO

> "Installation was an issue during the first deployment."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3793164)

NH

Nat H.

VP

> "It’s been great. When there are glitches or problems they are responsive and clearly identify what happened and what they..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3978888)

BA

Barbara A.

Controller

> "I would like to unsubscribe from the emails"

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3826894)

RE

Robert E.

President

> "The ATS/ATC team has improved internal and external communications using the features offered by Elevate. "

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3801317)

SJ

Stephanie J.

Admin. Staff

> "We will not go back to Verizon phone system"

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3814650)

SS

Scott S.

IT Manager

> "We are able to rollout a company-wide policy of no personal cell phone use for business purposes."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023666)

VP

Vilma P.

owner

> "I find it difficult setting up greetings etc."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4443166)

EH

Elizabeth H.

Customer Service Agent

> "I appreciate the ability to use this system with an office phone, computer or with my cell phone."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4544160)

TC

Terry C.

President / Owner

> "Their website is very complicated to work with"

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3778024)

JS

Jewell S.

Mental Health Counselor

> "The Intermedia Anytime meeting platform is easy to use and you are able to request for help if you are running into any..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3801687)

KG

Keith G.

Document Control Manager

> "Initially trying to find the correct menus to add a phone number to the new employee was a little difficult."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___2825793)

JA

Jessalyn A.

Technical Support Manager

> "It helps us answer call when we are not in the offce."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3811148)

RA

Roger A.

CEO Proprietor

> "I really can't think of anything I don't like about the service."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4635787)

[View Reviews](https://www.capterra.com/p/181373/Unite/reviews/)

## User interface

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)

4.61 (914)

[Intermedia Unite](https://www.capterra.com/p/181373/Unite/)

4.72 (188)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Nextiva

Top features

35/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automatic Call Distribution
-   Call Center Management
-   Call Conferencing
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Queues
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Screening
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customizable Reports
-   Fax Management
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Online Voice Transmission
-   Queue Management
-   Real-Time Analytics
-   Real-Time Monitoring
-   Reporting & Statistics
-   SIP Trunking
-   SMS Messaging
-   Third-Party Integrations
-   Unified Communications
-   Video Conferencing
-   Voice Mail
-   Voicemail Transcription

[See all features](https://www.capterra.com/p/175788/Nextiva/#features)

Intermedia Unite

27/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automatic Call Distribution
-   Call Center Management
-   Call Conferencing
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Queues
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Screening
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customizable Reports
-   Fax Management
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Online Voice Transmission
-   Queue Management
-   Real-Time Analytics
-   Real-Time Monitoring
-   Reporting & Statistics
-   SIP Trunking
-   SMS Messaging
-   Third-Party Integrations
-   Unified Communications
-   Video Conferencing
-   Voice Mail
-   Voicemail Transcription

[See all features](https://www.capterra.com/p/181373/Unite/#features)

### Recognition

No recognitions have been awarded to Nextiva

No recognitions have been awarded to Intermedia Unite

### Deployment & support

Nextiva

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Intermedia Unite

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Nextiva

-   By Nextiva
-   Located in United States
-   Founded in 2008

Intermedia Unite

-   By Intermedia
-   Located in United States
-   Founded in 1991

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