--- title: "Compare Nextiva vs CloudTalk 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Nextiva and CloudTalk based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/175788-182004/Nextiva-vs-CloudTalk" page_type: "comparison" language: "en" publication_date: "2026-11-03" --- # Nextiva vs CloudTalk Features and Cost Comparison Last updated November 3rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: NextivaCloudTalk2/4 selected [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.6 (931)](https://www.capterra.com/p/175788/Nextiva/reviews/) [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) [## Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.6 (931)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting Price $25.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment Based on [931 reviews](#user-reviews) Positive 839 Neutral 40 Negative 52 [## CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting Price $19.00/month Value-for-Money 4.2 Functionality 4.3 Ease of Use 4.5 Customer Service 4.3 Reviews Sentiment Based on [271 reviews](#user-reviews) Positive 239 Neutral 9 Negative 23 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,473 reviews from voip software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 71%Fit Missing features Feature ratings API 1.7 Call Routing 4.8 Chat/Messaging 4.6 Call Transfer NA Call Recording 4.6 68%Fit Missing features Not enough reviews Feature ratings API 5.0 Call Routing 3.8 Chat/Messaging NA Call Transfer 3.5 Call Recording 4.2 User satisfaction User satisfaction 4.6 User reviews[931](https://www.capterra.com/p/175788/Nextiva/reviews/) Ease of use 4.5 Functionality 4.5 Value for money 4.5 Customer support 4.5 User satisfaction 4.4 User reviews[271](https://www.capterra.com/p/182004/CloudTalk/reviews/) Ease of use 4.5 Functionality 4.3 Value for money 4.2 Customer support 4.3 Price starts from Price starts from $25Per User, Per Month - Free version - Free trial Price starts from $19Per User, Per Month - Free version - Free trial Best for Best for Businesses of any size, from startups to large enterprises, across industries including healthcare, retail, legal, education, real estate, insurance, hospitality, and nonprofit. Best for CloudTalk is the perfect business phone system for small and mid-sized companies focused on sales and customer service, aiming to deliver an excellent customer experience to their clients. ## User reviews Pros & cons José Gerardo R. CS manager > "The call routing and mobile capabilities are especially usefull for our operation because our team needs to be available throughout different stages of a move" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7211375) CG Chris G. Owner > "A custom config Nextiva pushed to our account locks me out of changing settings in the portal, so cloning one phone's configuration to another — a thirty-second..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7160045) Bob W. owner > "I contacted support and they changed some things and said wait 45 minutes and it should work." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7154149) CG Chris G. Owner > "The marketing leans hard on reliability and service, but day to day it's features that are technically present and functionally broken, paired with a portal..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7160045) Brandon K. Business Development Manager > "Nextiva Contact Center is scalable and flexible, accommodating our organization's evolving needs as we grow. Whether we need to add new communication channels,..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6221079) BT Brianna T. Consultant > "Nextiva made it nearly impossible to cancel our contract--I believe they are a predatory company that only cares about money." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7178929) CD Charles D. Director of Lab Operations > "Our company combined three services, 800 Call Flow, Fax, and multiple business lines into one service with Nextiva at a savings of over $400/month." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6252370) JS Joseph S. HR Adminstrator > "This made the process costly, time-consuming, and impractical, especially for a charge related to services that were never provided." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7127851) CR Cade R. Sales Manager > "Its intuitive interface, flawless voice quality, feature diversity, responsive customer support, and reliability make it a top choice for businesses seeking a..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012809) JS Joseph S. HR Adminstrator > "This situation makes no sense, as it is unreasonable to charge customers for phone services after their numbers have already been ported away." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7127851) JJ Jamie J. Operations Manager > "With their software we were able to achieve our goals of routing calls for all 14 of our salons to one centralized location." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6148532) AL Amy L. Office Manager > "The phone will ring and say connected but no one is on the other end, and the customer says they couldn't hear me when they call back." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7072160) RM Robert M. Director > "We are in the process of phone migration from Cisco Call Manager to Nextiva, Nextiva offered a competitive offer that makes it easy to move forward with a new..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047296) BT Brianna T. Consultant > "We were also abandoned during the onboarding process, leaving us with no idea how to move forward." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7178929) DF Damain F. Finance Director > "The mobile app is a standout, enabling users to stay connected on the go, enhancing productivity and flexibility for remote teams." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012789) Bob W. owner > "I tried to use SMS but it didn't work and I contacted support." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7154149) KL Keith L. Systems administrator > "Nextiva is a great platform for me because I want to self manage my call flows and call center ad it gives me all the tools I need to do that." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238314) SS Sean S. Owner > "That there sales reps will say one thing and then go on leave and not even document what was said and then your bill is around 3,000 for the life of your..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6597540) TM Theodore M. IT Director > "I manage all of the systems for my company including the two previous phone providers, internet providers, alarm system, saas providers, etc. etc. etc., and..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6221303) CG Chris G. Owner > "Second, I have no control over my own configuration." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7160045) TS Tiffany S. Comptroller > "They have great customer service that walk you through the set up and help you get everything that you need for your incoming calls with our customers." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238409) AA Abdulrahman A. IT Software Management > "The iOS app could be a little better with clearing missed calls and stopping the annoying pop-up that keeps asking me to enable cellular data when it is already..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6227057) HC Harry C. Property Manager > "Any question you could come up with the had an answer, They checked and verified that everything you did was correct and when you thought it couldn't get any..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6226148) AL Amy L. Office Manager > "The service on the app doesn't always work properly. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7072160) JS Jason S. President > "Most integrations worked the first time after they were installed." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7064322) Ginna G. Attorney > "I think sometimes its glitchy and problem solving only through chat can be frustrating at times but overall we an work with it." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6864075) ST Samantha T. President > "Nextiva was a cost effective way to provide phones to several employees." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642) KR Kyle R. IT Project Manager > "Sometimes voip phones would have provisioning issues reaching the server" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6786575) CB Christina B. CFO > "Having the ability to download the Nextiva app on my cellphone allows me to step away from the office and still stay connected." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6081939) MG Mario G. IT Director > "If someone depletes your Long Distance credits, it can disable your entire account and all phone service (as described by sales, hasn't happened)." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6092301) TL Tina L. Office Manager Assistant > "We were porting over 190 phonelines from our seventeen clinics including several faxlines, and Nextiva had made sure we'd lost none of them during the..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6061122) EL Everett L. owner > "Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358) SH Simon H. Mediator and Arbitrator > "Much less expensive than POTS, much better voice mail system. And on the rare occasions when I need support (probably no more than 3 times in 5+ years) could..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6269462) EL Everett L. owner > "Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358) WF William F. Engineer > "We have not experienced a single outage in two years, and their service department has been reliable and responsive in supporting MACs and assisting with..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6018178) ST Samantha T. President > "Nextiva depends on the internet., so when internet is down, so are the phones." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642) JP Jessica P. Program Support > "My favorite feature is the user control of the auto attendant. Once you understand how it works, you can set it up to operate in whatever way is needed." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6050303) JS Joseph S. HR Adminstrator > "Overpriced service" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7127851) SF Sheri F. President > "The support one gets in setting up a call and the wide range of services offered to deliver a very professional and efficient communication system to us" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6213809) TD Tabitha D. Administrative Assistant > "Our transfer system was not operating properly." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6638003) BP Benir P. Marketing Director > "The ability to seamlessly direct calls to specific departments or individuals ensures that every interaction receives prompt attention." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047140) TL Terry L. Marketing Manager > "A couple things i didn't understand, like parking a phone takes up a phone line, having the paging system takes up a phone line. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6107062) GS Gabriel S. CEO > "We purchased Nextiva's enterprise package and are enjoying the full features from call monitoring/recording to the mobile app." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6066285) TL Tina L. Office Manager Assistant > "It's a bit not initially flexible when it comes to adjusting the phones' operations based on holidays or locations that are not open every other weekend." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6061122) GC Gale C. Executive Assistant > "The cost was much less expensive than purchasing a new phone system, the ability to answer calls when away from the office on your cell phone is a very good..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6081092) JK Joe K. sales manager > "Wait times, customer service needs an improvement, transfers between agents and departments for trunk accounts." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047252) JC Jerick C. Administrative > "Our productivity has increased dramatically as a result of the user-friendly interface, which has made managing calls and texts much simpler." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6303249) NR Nathan R. Director of IT > "It's difficult to find more niche things such as a specific type of call log because it's buried under another tab that doesn't really make sense." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6241001) SP Stacey P. Office Manager > "Nextiva is a user friendly product that has allowed our small business to make call flow adjustments and modifications with ease. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6062428) AA Armando A. Marketing Manager > "While Nextiva is a good platform overall and it offers very decent pricing, it lacks critical functions for decision-making that can hurt some numbers in..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6246551) DF Damain F. Finance Director > "Their team is knowledgeable, responsive, and genuinely committed to resolving any issues promptly. Whether you need assistance with setup, troubleshooting, or..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012789) ST Samantha T. President > "We didn't get any training on how to use the phone system." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642) LG Lucas G. Manager > "There call forwarding options where we are reroute the calls very easily and none calls are missed by the agents." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6010136) JB John B. Owner > "It is a chore switching phone systems, but with all the changes Nextiva has made recently I do not see myself switching to another provider as long as the..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6027350) BT Benjamin T. Communications Manager > "The system allows for quick and easy setup of a business phone menu and voicemail system." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6267625) JF Jon F. CEO > "I do not like that I have to call in to add phone lines to my account, though it does give me a chance to ask questions while I'm there." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6144344) AD Austen D. Service Director > "The system's reliability is outstanding, with minimal downtime, ensuring that we can always stay connected with our clients and team members." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6016482) DJ Dan J. IT Support Manager > "Managing auto attendants for multiple locations is difficult through the web interface." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6053978) CR Cade R. Sales Manager > "Nextiva VOIP is not just a service; it's a strategic investment that empowers businesses to thrive in the modern digital landscape." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012809) HD Hemang D. Manager > "The price is not in affordable price range" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6620192) AL Alberto L. Technical Support Specialist > "This is vital to the success of any growing operation and has, undoubtedly, lent greatly to our growth as an organization. Despite the concerns I've expressed,..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047145) SH Stephen H. Systems Administrator > "Most of the time when our users can't use their phone it's because they get a time and date out of sync. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047403) SB Sarah B. Sales > "That it is cloud based and we have access to adjustable settings that work best for our company now and as we grow." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6134176) WS Whitney S. Paralegal > "The only thing I dislike about Nextiva is there program to keep track of incoming and outgoing calls." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6148527) JC Jerick C. Administrative > "Even though my experience has been quite good, I think that the mobile app's user experience may be improved by simplifying some of its capabilities, especially..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6303249) ZM Zeus M. Chief Operations Officer > "Our closing rate for sales and appointment setting has gone up significantly using call monitoring and recording, without being able to hear and see what our..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025375) JR James R. CEO > "I also like the ability to customize and tailor the system to our exact requirements. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6149202) DE Daniel E. IT Systems Administrator > "The computer prompts when you call in don't give you enough time to enter your Nextiva phone number!" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6271118) MN Mary N. IT Director > "My users are always moving and I have been able to setup phones in the admin office and distribute them in other buildings with ease." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6256964) CG Chris G. Director of Operations > "The onboarding process could use some improvements as it is quite overwhelming for someone who does not work in the VOIP business." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6051769) GS Gabriel S. CEO > "Every interaction was a pleasure, and the platform's tools align perfectly with our growth goals, ensuring an exceptional experience for our clients." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6066285) MC Mariangel C. Customer service representative > "One potential drawback of Nextiva is that it may be considered relatively more expensive compared to some other business communication solutions, especially for..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6006620) BH Beth H. Partner > "The fact that it is an answer for so many of our communication needs: Phone, Fax, Crm and Texting." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6071271) ER Everett R. Admin > "Sometimes, the features do not take effect immediately, and multiple calls must be made to correct the problem." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047175) AN Alisha N. Customer Service Lead > "The support team is readily available through chat, email, online portal access with quick videos, or by phone." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238782) AM Ariel M. Customer Experience Manager > "There are occasionally service issues where the phone goes down but I have not been with one phone provider that has not had issues." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6237358) KS Kennith S. Plant Electrician > "The team at Nextiva was super helpful, communicative and made the implementation of our VOIP phone system and emergency intercom system was amazing." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6062620) PL Princess L. Owner > "I had phone problems and the phone company was not able to help me, I could not run a business with no phone service. since then I switched to Nextiva and I’ve..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6237354) Zac S. Financial Consultant > "Great customer support, fluid onboarding experience in porting number, affordable at a small scale, app functionality" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6049686) EL Everett L. owner > "unreliable connectivity." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358) CR Cade R. Sales Manager > "Its intuitive interface, flawless voice quality, feature diversity, responsive customer support, and reliability make it a top choice for businesses seeking a..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012809) DJ Dan J. IT Support Manager > "Managing auto attendants for multiple locations is difficult through the web interface." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6053978) JC Jerick C. Administrative > "Our productivity has increased dramatically as a result of the user-friendly interface, which has made managing calls and texts much simpler." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6303249) MA Mauricio A. IT Technical Manager > "I am not a huge fan of the interface, because I'm used to clunkier on-premises interfaces." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6018152) DF Damain F. Finance Director > "Their team is knowledgeable, responsive, and genuinely committed to resolving any issues promptly. Whether you need assistance with setup, troubleshooting, or..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012789) MC Maddie C. Office Manager > "I find it a little clunky to use and prefer calling in." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238608) JC Jerick C. Administrative > "Even though my experience has been quite good, I think that the mobile app's user experience may be improved by simplifying some of its capabilities, especially..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6303249) FS Frank S. IT > "Trunk interface not up to date a little confuse and need assistance to initial setup not self served" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025303) JS Jason S. President > "Most integrations worked the first time after they were installed." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7064322) AG Aaron G. Senior Partner > "I am not in love with their online user interface" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6252258) LM Lindsey M. VP of Operations > "They also host a platform that integrates across the US and is HIPAA compliant." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6027633) VR Verified Reviewer Account Manager Market Enablement > "The interface is not as user-friendly as Ringcentral." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___3960421) WG William G. BUS TCHNL ANALYST > "Most of the critical features are available at your fingertips or with a simple login to the website portal." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6223697) IV Isabel V. isabel@vmc2001.com > "The software online is not user friendly" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___3565284) JD Jessica D. VP > "It has been so easy using Nextiva, I love that we can route workflows, teams and users all from an easy click. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6094993) DC Derek C. Regional Director > "Takes a while for account team to respond" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6178371) TW Travis W. Vice President > "The layout of the web system for analytics and such is pretty good." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6105084) JS Jerry S. General Manager > "Sometimes a little hard to understand the support team." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047473) CC Claudiu C. CEO > "I like the user interface and the practicality that comes with using Nextiva." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6050244) KB Kimberly B. Administrative Assistant > "Support has been aggressive when they are unsure of an answer." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6048348) Bob W. owner > "I contacted support and they changed some things and said wait 45 minutes and it should work." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7154149) SG Stephen G. Support Specialist > "Support hasn't been the best the past year or so" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6048105) [View Reviews](https://www.capterra.com/p/175788/Nextiva/reviews/) OP Oliver P. CFO > "The tool allows us to make and receive calls directly from our PC." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___7210471) AS Andres S. Recruitment Manager > "Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4604853) DV Dhanesh V. Team lead > "Genuine and integrations are good" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___7062481) AS Anna S. Lead Gen Specialist > "The icon beside the phone number is not that functional and most of the time when numbers are being copy/paste..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3221157) Nishant B. BDM > "CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6868922) ZB Ziya B. Advanced Systems Engineer > "The pricing may be costly for small businesses." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207) CV Chandu V. Sales manager > "Its easy to use and configure, user-friendly and docent take much to make a new team mate learn ," [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6802905) VR Verified Reviewer General Manager > "The call quality was poor and they overcharged us and will not refund after cancellation so buyer beware..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#GetApp___3287308) FD Faye D. sales representative > "never had any issues, great for listening back to calls" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6700581) Anthony A. General Manager > "Dropped calls created an extra administrative burden for us to call back for our customers to try and call us..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3290036) EA Enrico A. Customer Service Manager > "It comes with amazing VoIP features and also makes call tracking easy" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6168528) NA Nicolae A. owner > "I asked them if they can let me try it for few days, considering that I still have free trial perioad. And..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3254007) ZB Ziya B. Advanced Systems Engineer > "Access to customer information within the platform has streamlined workflows, and the call quality is..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207) AA Araceli A. Customer Service Representative > "In the beginning, it could be challenging to configure the software; you will have to request a support call." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3237711) CV Chandu V. Sales manager > "good with calls reports" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6802905) VR Verified Reviewer General Manager > "We tried for a month, were charged and paid for 13 months then told "tough shit" read the terms of service, no..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#GetApp___3287308) ZB Ziya B. Advanced Systems Engineer > "It has revolutionized our communication processes, enhancing efficiency and customer interactions." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207) PD Philipp D. Director > "Outbound calls are expensive in our region (though this is typical for all products on the market)" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3283052) AA Araceli A. Customer Service Representative > "It is perfect to call, leaving a trustful record of calls and follow-up cases; it is possible to connect to..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3237711) PD Philipp D. Director > "Mobile app functionality is a bit outdated" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3283052) FK Filip K. Marketing Specialist > "It's simple and intuitive, providing everything we need and want at a much lower price than any of the..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4351880) RS Rudy S. Territory Account Manager > "Sometimes it would give us an error or say things like call not connected." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3492687) VR Verified Reviewer Head of Marketing > "It is a great tool to connect with customers around the world, in our case usually free of charge." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4565606) Anthony A. General Manager > "Call connection lag time was unacceptable." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3290036) ZB Ziya B. Advanced Systems Engineer > "CloudTalk stands out as an efficient and reliable communication solution." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207) AC Andres C. Marketing Specialist > "Managing voicemails can be a bit tricky, and their computer client misses calls if your computer sleeps." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3102332) FL Frederico L. Head of the Customer Service > "The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation...." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2511295) NR Nicole R. Owner > "Let me repeat that...we couldn't give them more money without contacting them - no easy "upgrade" button that..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273) AI Adriana I. Website Manager > "All you need in one tool for a great price." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4387890) CC Ciaran C. CEO > "Cloudtalk started ok for us - sadly the system was not the easiest to use for some team members and the app..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#SoftwareAdvice___2987768) CC Claudia C. Chief Customer Officer > "It is easy to set and use and the team benefits from performance optimization,productivity, process..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3323405) BJ Bianca J. Business Owner > "Credit runs out much more quickly when you pay for a plan that it does in the trial version." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768) ZF Zane F. Project Manager > "I like that CloudTalk is available on desktop and on mobile." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3276501) BJ Bianca J. Business Owner > "There's no clear itemised call charge list, when I asked for one they never got back to me." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768) JS Jordan S. CTO,Co-Founder > "The tool is really really easy to use and the call notification for inbound calls worked really well!" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3588819) CM Chris M. DIRECTOR > "Lag on calls, but this is a problem across the board with most VOIP software." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3022246) VR Verified Reviewer Digital Marketing Director > "Perfect integration with HubSpot so we are able to keep track of all the calls and engagement." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2848515) GG Georgi G. Director > "The mobile apps seem to be outdated and problematic, compared with the web interface." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2905915) BM Ben M. Customer Success Manager > "Overall it was easy to transition into Cloudtalk and adjust our current work set up to it" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3276494) NR Nicole R. Owner > "Purchasing and onboarding are the worst. Once we purchased a plan, there was no way to upgrade without..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273) AR Adam R. CEO > "The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2955448) NR Nicole R. Owner > "Also, odd things happen like we uploaded all new sound files and they didn't "take"." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273) TH Telmo H. Account Manager > "Customer support helped us a lot in getting a German mobile number, which was quite hard to get with the..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3041287) TH Telmo H. Account Manager > "The App is quite basic and has a lot of bugs, would love to see it updated." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3041287) AT Alan T. Service Director > "Ease of use, quick and simple integration and great call quality." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3274516) BJ Bianca J. Business Owner > "Misleading price guides, everything is US dollars but they don't clearly state that." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768) RS Rudy S. Territory Account Manager > "Their support is amazing and their support staff as well." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3492687) KA Kevin A. Marketing > "Their mobile app does not work." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2727581) CC Ciaran C. CEO > "The call recording & integration into our CRM was a really nice feature for us" [See full review](https://www.capterra.com/p/182004/CloudTalk/#SoftwareAdvice___2987768) NR Nicole R. Owner > "Turns out they had a database issue, so we had to reupload them." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273) CH Charif H. ceo > "Using the service mainly to acquire a virtual number for my business, the service is good," [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3035372) OK Olivia K. Account Manager > "They hide their features behind paywalls." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3068910) GG Georgi G. Director > "Smooth integration with custom REST API." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2905915) NR Nicole R. Owner > "It took 24 hours to resolve this due to the time difference." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273) CC Claudia C. Chief Customer Officer > "The support during the trial is really good." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3323405) CC Ciaran C. CEO > "Finally when we left the awful refund policy - zero refund." [See full review](https://www.capterra.com/p/182004/CloudTalk/#SoftwareAdvice___2987768) RS Rudy S. Territory Account Manager > "Also updating is very easy and fast." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3492687) JO John O. Operations Manager > "Customer Service inefficiency to resolve an issue." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2923160) AT Alan T. Service Director > "Couldtalk itself is great - intuitive user interface, easy to use, great call quality - try it yourself, you..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3274516) BJ Bianca J. Business Owner > "I've tried repeatedly to get this information but to no avail." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768) CC Claudia C. Chief Customer Officer > "The support is very good." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3323405) AA Araceli A. Customer Service Representative > "In the beginning, it could be challenging to configure the software; you will have to request a support call." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3237711) [View Reviews](https://www.capterra.com/p/182004/CloudTalk/reviews/) ## User interface [Nextiva](https://www.capterra.com/p/175788/Nextiva/) 4.59 (931) 4.42 (271) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Nextiva 27/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendants - Automatic Call Distribution - Autonomous Task Execution - Browser Extension - Callback Scheduling - Call Center Integration - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Caller Profiles - Call List Management - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Conference Calls - Conferencing - Contact Database - Contact Management - CRM - Cross-system Integration - Customizable Caller ID - Customizable Reports - Desk-to-Desk Calls - Employee Directory - Fax Management - Generative AI - Hold Music - Individual Download - Instant Messaging - Interaction Tracking [See all features](https://www.capterra.com/p/175788/Nextiva/#features) CloudTalk Top features 37/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendants - Automatic Call Distribution - Autonomous Task Execution - Browser Extension - Callback Scheduling - Call Center Integration - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Caller Profiles - Call List Management - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Conference Calls - Conferencing - Contact Database - Contact Management - CRM - Cross-system Integration - Customizable Caller ID - Customizable Reports - Desk-to-Desk Calls - Employee Directory - Fax Management - Generative AI - Hold Music - Individual Download - Instant Messaging - Interaction Tracking [See all features](https://www.capterra.com/p/182004/CloudTalk/#features) ### Recognition Nextiva is recognized as a top-rated tool in 3 Capterra Shortlist reports CloudTalk is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Nextiva Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos CloudTalk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Nextiva - By Nextiva - Located in United States - Founded in 2008 CloudTalk - By CloudTalk - Located in Slovakia - Founded in 2016 ## 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