Nextiva vs Asana: Which is a better fit?

Sully: Hi, my name's Sully and my rating for Nextiva is a three. We're a web development company with seven people worldwide, four in the US. We used Nextiva up until about a year ago when we moved offices, and the new office required a different telephone company, but we were using them for VoIP services. The pricing was competitive with every major carrier, so I did like that. Nextiva's interface, and I believe that they have updated it since, but at the time, was very, very clunky and difficult to do. I really needed their support in setting up our auto attendance and hunt groups, and it was not possible, for instance, to manage the busy lamp fields on the phones at all with their system, you had to use the manufacturer's interface, and really the support for that interface wasn't very good. Like I said, I understand about a month and a half after I left that they switched that interface, I haven't seen the new one, but if it's anything like the old one, the old one was awful.

Ellenore K.: My name is Ellenore. I'm an administrative assistant at Equipter, which is a manufacturing company with about 70 employees, and I would give Asana five stars. Well, we are mostly an in-person company, but we have three separate buildings that people are working in. It's a fairly large campus, and people are working in many different departments, and we needed a way to bring everybody's work together so we could all see what we're working on, be able to assign things to other people, and mostly just keep everyone on the same page, because without some kind of system like this, it's chaos. I think the biggest thing that I appreciate about Asana is the visibility that it gives me for other teams and for my team. I think without this, it's just me running around to people's desks, asking questions in different buildings, making sure that we're all understanding things. With Asana, it means that I sort of have eyes on what everyone is doing and can keep track of how I need to fit into that. We have had some limited issues with our dependencies on recurring tasks. We have a fairly substantial, a large task that happens about once a week, and for a while we had dependencies set up so that we couldn't move ahead too quickly in the process before the earlier tasks were done. After a couple of months of that working with one of the more recent updates, we lost the ability to do that. That's a little unfortunate. It's not a huge deal because the people who were involved know what has to happen first, but that was a nice feature that we liked that hasn't been working so well for us recently.