--- title: "Compare Nextiva vs Aircall 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Nextiva and Aircall based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/175788-184709/Nextiva-vs-Aircall" page_type: "comparison" language: "en" publication_date: "2026-10-19" --- # Nextiva vs Aircall Features and Cost Comparison Last updated October 19th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: NextivaAircall2/4 selected [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) [Aircall](https://www.capterra.com/p/184709/Aircall/)[4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) [## Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting Price $25.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment Based on [919 reviews](#user-reviews) Positive 830 Neutral 38 Negative 51 [## Aircall](https://www.capterra.com/p/184709/Aircall/)[4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting Price $40.00/month Value-for-Money 3.9 Functionality 4.1 Ease of Use 4.4 Customer Service 4.1 Reviews Sentiment Based on [466 reviews](#user-reviews) Positive 386 Neutral 42 Negative 38 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 6,064 reviews from call center software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 78%Fit Missing features Feature ratings Call Center Management 4.7 Call Recording 4.6 Call Logging 4.6 Call Tracking NA Call Monitoring 4.7 81%Fit Feature ratings Call Center Management 4.2 Call Recording 4.4 Call Logging 4.5 Call Tracking 4.2 Call Monitoring 4.3 User satisfaction User satisfaction 4.6 User reviews[919](https://www.capterra.com/p/175788/Nextiva/reviews/) Ease of use 4.5 Functionality 4.5 Value for money 4.5 Customer support 4.5 User satisfaction 4.2 User reviews[466](https://www.capterra.com/p/184709/Aircall/reviews/) Ease of use 4.4 Functionality 4.1 Value for money 3.9 Customer support 4.1 Price starts from Price starts from $25Per User, Per Month - Free version - Free trial Price starts from $40Flat Rate, Per Month - Free version - Free trial Best for Best for Businesses of any size, from startups to large enterprises, across industries including healthcare, retail, legal, education, real estate, insurance, hospitality, and nonprofit. Best for Small to midsize businesses in healthcare, SaaS, professional services, financial services, and marketing agencies. ## User reviews Pros & cons Bob W. owner > "I contacted support and they changed some things and said wait 45 minutes and it should work." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7154149) CG Chris G. Owner > "A custom config Nextiva pushed to our account locks me out of changing settings in the portal, so cloning one phone's configuration to another — a thirty-second..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7160045) Brandon K. Business Development Manager > "Nextiva Contact Center is scalable and flexible, accommodating our organization's evolving needs as we grow. Whether we need to add new communication channels,..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6221079) CG Chris G. Owner > "The marketing leans hard on reliability and service, but day to day it's features that are technically present and functionally broken, paired with a portal..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7160045) CD Charles D. Director of Lab Operations > "Our company combined three services, 800 Call Flow, Fax, and multiple business lines into one service with Nextiva at a savings of over $400/month." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6252370) BT Brianna T. Consultant > "Nextiva made it nearly impossible to cancel our contract--I believe they are a predatory company that only cares about money." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7178929) CR Cade R. Sales Manager > "Its intuitive interface, flawless voice quality, feature diversity, responsive customer support, and reliability make it a top choice for businesses seeking a..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012809) JS Joseph S. HR Adminstrator > "This made the process costly, time-consuming, and impractical, especially for a charge related to services that were never provided." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7127851) JJ Jamie J. Operations Manager > "With their software we were able to achieve our goals of routing calls for all 14 of our salons to one centralized location." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6148532) JS Joseph S. HR Adminstrator > "This situation makes no sense, as it is unreasonable to charge customers for phone services after their numbers have already been ported away." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7127851) RM Robert M. Director > "We are in the process of phone migration from Cisco Call Manager to Nextiva, Nextiva offered a competitive offer that makes it easy to move forward with a new..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047296) AL Amy L. Office Manager > "The phone will ring and say connected but no one is on the other end, and the customer says they couldn't hear me when they call back." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7072160) DF Damain F. Finance Director > "The mobile app is a standout, enabling users to stay connected on the go, enhancing productivity and flexibility for remote teams." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012789) BT Brianna T. Consultant > "We were also abandoned during the onboarding process, leaving us with no idea how to move forward." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7178929) KL Keith L. Systems administrator > "Nextiva is a great platform for me because I want to self manage my call flows and call center ad it gives me all the tools I need to do that." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238314) Bob W. owner > "I tried to use SMS but it didn't work and I contacted support." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7154149) TM Theodore M. IT Director > "I manage all of the systems for my company including the two previous phone providers, internet providers, alarm system, saas providers, etc. etc. etc., and..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6221303) SS Sean S. Owner > "That there sales reps will say one thing and then go on leave and not even document what was said and then your bill is around 3,000 for the life of your..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6597540) TS Tiffany S. Comptroller > "They have great customer service that walk you through the set up and help you get everything that you need for your incoming calls with our customers." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238409) CG Chris G. Owner > "Second, I have no control over my own configuration." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7160045) HC Harry C. Property Manager > "Any question you could come up with the had an answer, They checked and verified that everything you did was correct and when you thought it couldn't get any..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6226148) MC Mariangel C. Customer service representative > "One potential drawback of Nextiva is that it may be considered relatively more expensive compared to some other business communication solutions, especially for..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6006620) JS Jason S. President > "Most integrations worked the first time after they were installed." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7064322) AA Abdulrahman A. IT Software Management > "The iOS app could be a little better with clearing missed calls and stopping the annoying pop-up that keeps asking me to enable cellular data when it is already..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6227057) ST Samantha T. President > "Nextiva was a cost effective way to provide phones to several employees." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642) AL Amy L. Office Manager > "The service on the app doesn't always work properly. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7072160) CB Christina B. CFO > "Having the ability to download the Nextiva app on my cellphone allows me to step away from the office and still stay connected." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6081939) Ginna G. Attorney > "I think sometimes its glitchy and problem solving only through chat can be frustrating at times but overall we an work with it." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6864075) TL Tina L. Office Manager Assistant > "We were porting over 190 phonelines from our seventeen clinics including several faxlines, and Nextiva had made sure we'd lost none of them during the..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6061122) KR Kyle R. IT Project Manager > "Sometimes voip phones would have provisioning issues reaching the server" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6786575) SH Simon H. Mediator and Arbitrator > "Much less expensive than POTS, much better voice mail system. And on the rare occasions when I need support (probably no more than 3 times in 5+ years) could..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6269462) MG Mario G. IT Director > "If someone depletes your Long Distance credits, it can disable your entire account and all phone service (as described by sales, hasn't happened)." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6092301) WF William F. Engineer > "We have not experienced a single outage in two years, and their service department has been reliable and responsive in supporting MACs and assisting with..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6018178) EL Everett L. owner > "Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358) JP Jessica P. Program Support > "My favorite feature is the user control of the auto attendant. Once you understand how it works, you can set it up to operate in whatever way is needed." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6050303) EL Everett L. owner > "Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358) SF Sheri F. President > "The support one gets in setting up a call and the wide range of services offered to deliver a very professional and efficient communication system to us" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6213809) ST Samantha T. President > "Nextiva depends on the internet., so when internet is down, so are the phones." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642) BP Benir P. Marketing Director > "The ability to seamlessly direct calls to specific departments or individuals ensures that every interaction receives prompt attention." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047140) JS Joseph S. HR Adminstrator > "Overpriced service" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7127851) GS Gabriel S. CEO > "We purchased Nextiva's enterprise package and are enjoying the full features from call monitoring/recording to the mobile app." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6066285) TD Tabitha D. Administrative Assistant > "Our transfer system was not operating properly." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6638003) GC Gale C. Executive Assistant > "The cost was much less expensive than purchasing a new phone system, the ability to answer calls when away from the office on your cell phone is a very good..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6081092) TL Terry L. Marketing Manager > "A couple things i didn't understand, like parking a phone takes up a phone line, having the paging system takes up a phone line. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6107062) JC Jerick C. Administrative > "Our productivity has increased dramatically as a result of the user-friendly interface, which has made managing calls and texts much simpler." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6303249) TL Tina L. Office Manager Assistant > "It's a bit not initially flexible when it comes to adjusting the phones' operations based on holidays or locations that are not open every other weekend." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6061122) SP Stacey P. Office Manager > "Nextiva is a user friendly product that has allowed our small business to make call flow adjustments and modifications with ease. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6062428) JK Joe K. sales manager > "Wait times, customer service needs an improvement, transfers between agents and departments for trunk accounts." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047252) DF Damain F. Finance Director > "Their team is knowledgeable, responsive, and genuinely committed to resolving any issues promptly. Whether you need assistance with setup, troubleshooting, or..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012789) NR Nathan R. Director of IT > "It's difficult to find more niche things such as a specific type of call log because it's buried under another tab that doesn't really make sense." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6241001) BAL BETH-ANNE L. OFFICE MANAGER > "We have had excellent service every time we added additional phones, porting our phone number, or needing questions answered about the different platforms." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6006908) AA Armando A. Marketing Manager > "While Nextiva is a good platform overall and it offers very decent pricing, it lacks critical functions for decision-making that can hurt some numbers in..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6246551) LG Lucas G. Manager > "There call forwarding options where we are reroute the calls very easily and none calls are missed by the agents." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6010136) ST Samantha T. President > "We didn't get any training on how to use the phone system." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642) BT Benjamin T. Communications Manager > "The system allows for quick and easy setup of a business phone menu and voicemail system." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6267625) JB John B. Owner > "It is a chore switching phone systems, but with all the changes Nextiva has made recently I do not see myself switching to another provider as long as the..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6027350) AD Austen D. Service Director > "The system's reliability is outstanding, with minimal downtime, ensuring that we can always stay connected with our clients and team members." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6016482) JF Jon F. CEO > "I do not like that I have to call in to add phone lines to my account, though it does give me a chance to ask questions while I'm there." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6144344) CR Cade R. Sales Manager > "Nextiva VOIP is not just a service; it's a strategic investment that empowers businesses to thrive in the modern digital landscape." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012809) DJ Dan J. IT Support Manager > "Managing auto attendants for multiple locations is difficult through the web interface." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6053978) AL Alberto L. Technical Support Specialist > "This is vital to the success of any growing operation and has, undoubtedly, lent greatly to our growth as an organization. Despite the concerns I've expressed,..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047145) HD Hemang D. Manager > "The price is not in affordable price range" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6620192) SB Sarah B. Sales > "That it is cloud based and we have access to adjustable settings that work best for our company now and as we grow." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6134176) SH Stephen H. Systems Administrator > "Most of the time when our users can't use their phone it's because they get a time and date out of sync. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047403) JC Jerick C. Administrative > "Even though my experience has been quite good, I think that the mobile app's user experience may be improved by simplifying some of its capabilities, especially..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6303249) WS Whitney S. Paralegal > "The only thing I dislike about Nextiva is there program to keep track of incoming and outgoing calls." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6148527) JR James R. CEO > "I also like the ability to customize and tailor the system to our exact requirements. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6149202) ZM Zeus M. Chief Operations Officer > "Our closing rate for sales and appointment setting has gone up significantly using call monitoring and recording, without being able to hear and see what our..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025375) MN Mary N. IT Director > "My users are always moving and I have been able to setup phones in the admin office and distribute them in other buildings with ease." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6256964) DE Daniel E. IT Systems Administrator > "The computer prompts when you call in don't give you enough time to enter your Nextiva phone number!" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6271118) GS Gabriel S. CEO > "Every interaction was a pleasure, and the platform's tools align perfectly with our growth goals, ensuring an exceptional experience for our clients." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6066285) CG Chris G. Director of Operations > "The onboarding process could use some improvements as it is quite overwhelming for someone who does not work in the VOIP business." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6051769) BH Beth H. Partner > "The fact that it is an answer for so many of our communication needs: Phone, Fax, Crm and Texting." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6071271) NW Nikita W. Senior Manager of Programs and Curriculum > "I also am disappointed at the lack of a group messaging feature with blind carbon copy recepients." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6004254) AN Alisha N. Customer Service Lead > "The support team is readily available through chat, email, online portal access with quick videos, or by phone." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238782) ER Everett R. Admin > "Sometimes, the features do not take effect immediately, and multiple calls must be made to correct the problem." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047175) KS Kennith S. Plant Electrician > "The team at Nextiva was super helpful, communicative and made the implementation of our VOIP phone system and emergency intercom system was amazing." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6062620) NW Nikita W. Senior Manager of Programs and Curriculum > "The app is glitchy, and on more than one occasion, I've "returned a call" only for it to dial someone completely different." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6004254) Zac S. Financial Consultant > "Great customer support, fluid onboarding experience in porting number, affordable at a small scale, app functionality" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6049686) AM Ariel M. Customer Experience Manager > "There are occasionally service issues where the phone goes down but I have not been with one phone provider that has not had issues." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6237358) CR Cade R. Sales Manager > "Its intuitive interface, flawless voice quality, feature diversity, responsive customer support, and reliability make it a top choice for businesses seeking a..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012809) DJ Dan J. IT Support Manager > "Managing auto attendants for multiple locations is difficult through the web interface." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6053978) JC Jerick C. Administrative > "Our productivity has increased dramatically as a result of the user-friendly interface, which has made managing calls and texts much simpler." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6303249) MA Mauricio A. IT Technical Manager > "I am not a huge fan of the interface, because I'm used to clunkier on-premises interfaces." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6018152) DF Damain F. Finance Director > "Their team is knowledgeable, responsive, and genuinely committed to resolving any issues promptly. Whether you need assistance with setup, troubleshooting, or..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012789) MC Maddie C. Office Manager > "I find it a little clunky to use and prefer calling in." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238608) JC Jerick C. Administrative > "Even though my experience has been quite good, I think that the mobile app's user experience may be improved by simplifying some of its capabilities, especially..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6303249) FS Frank S. IT > "Trunk interface not up to date a little confuse and need assistance to initial setup not self served" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025303) JS Jason S. President > "Most integrations worked the first time after they were installed." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7064322) AG Aaron G. Senior Partner > "I am not in love with their online user interface" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6252258) LM Lindsey M. VP of Operations > "They also host a platform that integrates across the US and is HIPAA compliant." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6027633) VR Verified Reviewer Account Manager Market Enablement > "The interface is not as user-friendly as Ringcentral." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___3960421) WG William G. BUS TCHNL ANALYST > "Most of the critical features are available at your fingertips or with a simple login to the website portal." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6223697) IV Isabel V. isabel@vmc2001.com > "The software online is not user friendly" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___3565284) JD Jessica D. VP > "It has been so easy using Nextiva, I love that we can route workflows, teams and users all from an easy click. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6094993) DC Derek C. Regional Director > "Takes a while for account team to respond" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6178371) TW Travis W. Vice President > "The layout of the web system for analytics and such is pretty good." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6105084) JS Jerry S. General Manager > "Sometimes a little hard to understand the support team." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047473) CC Claudiu C. CEO > "I like the user interface and the practicality that comes with using Nextiva." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6050244) KB Kimberly B. Administrative Assistant > "Support has been aggressive when they are unsure of an answer." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6048348) Bob W. owner > "I contacted support and they changed some things and said wait 45 minutes and it should work." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7154149) SG Stephen G. Support Specialist > "Support hasn't been the best the past year or so" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6048105) [View Reviews](https://www.capterra.com/p/175788/Nextiva/reviews/) LS Louis S. CTO > "It has allowed our team to move away from outdated phone systems and adopt a modern, flexible, cloud-based solution that..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7155169) Peter W. CEO > "We ended up paying for unused plan capacity (5 users, international calling bundle) for roughly a year without any proactive..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7188622) Peter W. CEO > "Call quality and day-to-day functionality were reliable, and outbound calling through the platform helped us close real..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7188622) Aleah H. OSS > "At the same time, the reliability issues and missed notifications have made it harder to trust fully, and the navigation has..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7181610) BM Beatriz M. Customer Support Specialist > "It was an easy move for my employer to make and the workspace to see calls received by agents, assigned calls to you, and..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7186580) VR Verified Reviewer Customer Experience Supervisor > "Sometimes the call quality can be a bit off, but they let you rank each call based on quality and specific issues you may..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7008335) Aleah H. OSS > "I really appreciate the privacy it gives me by masking my personal phone number, and that is one of the biggest reasons I..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7181610) Aleah H. OSS > "It also has not been the easiest app to navigate, so the overall experience can feel more frustrating than it should." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7181610) TP Travis P. IT Manager > "The new Smartflow IVR editor simplifies complex call systems and allows users to set rules for call flows during specific..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6731032) Eric N. BDR > "Not at all useful when it came to time spent trying to fix data errors and then when it stopped working entirely." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7062575) CB Christoph B. COO > "Satisfied with the current solution - especially around the stable performance and the quality management functionalities..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7099129) BM Brian M. Founder > "Pipedrive integration not as advertised." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7127752) BM Beatriz M. Customer Support Specialist > "You can also listen to calls other agents had this was very useful to clear up any misunderstandings or misinformation by..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7186580) Hillel G. Director of Implementation > "Aircall seems very nice upfront, but the actual app itself is lacking in a lot of areas that feel sloppy on the development..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7008826) JM Joseph M. Customer Concierge > "Call features are also very reliable especially when switching multiple phone numbers. Whenever issues arise, getting client..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838) Simon F. Arborist > "Sometimes call quality is poor if my connection is not perfect." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6645936) Eric N. BDR > "I could power through 100 calls a lot faster than when I used my CRM native calling." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7062575) SS Sophie S. Operations Manager > "Their mobile app also has some disadvantages, e.g. not having the option to make call tagging compulsory, which can be..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6534726) VR Verified Reviewer Customer Experience Supervisor > "Great call management tool, good audio and troubleshooting support, also has an excellent background noise cancelling feature" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7008335) YG Yoni G. Director of Customer Success > "Seems like its just not a thing at aircall - also no email reminders that the renewal is coming up - really overall just..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6615329) MS Marvin S. Lead product development > "It integrated easily into our existing workflow and allows easy management of call cascading and forwarding." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7026967) FQ Facundo Q. Chief Executive Officer > "Churning costs an absurd amount of money." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7064160) MS Marvin S. Lead product development > "We were also easily able to integrate some api calls from our proprietary software to start and read calls." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7026967) HW Hagard W. Director > "worst part of it, we told the account manager that we will try one month first, if good, we will upgrade to pay annually..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6214503) BM Brian M. Founder > "Price was cheaper than my previous provider so I took a chance on migrating after we had some staff downsized." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7127752) AQ Anthony Q. Customer Support Specialist > "I was constantly having issues with using Aircall." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6726627) HW Hagard W. Director > "The reason we signup with aircall is that they offer unlimited local to local call minutes with one flat fee, which also..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6214503) FQ Facundo Q. Chief Executive Officer > "Terrible service." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7064160) MD Melanie D. Regional Director > "Our clients have definitely appreciated having direct access to our team and we don't have to provide personal phone numbers." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6781053) AN Andrew N. Manager > "Not to mention the steep price tag." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6771227) AM Aleksandra M. Customer Success Manager > "It was mostly pleasant, as the sound was crisp, there was an app, and I was able to use it easily even tho I didnt have any..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6554466) EL Elliot L. General Manager > "I have found the Aircall integration with Intercom quite finicky to use on Chrome in the past." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6015169) AP Alex P. Course Advisor > "Particularly useful when using click to dial and VOIP dialling." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6776724) SS Sophie S. Operations Manager > "The service is quite expensive, and you will be charged additional add-ons for further in-depth analytics." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6534726) JM Joseph M. Customer Concierge > "Authentication and login is is very secured only the user can use their credentials." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838) Aman K. Researcher > "I might experience occasional call quality issues, limited customization options for call center settings, and occasional..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4604911) YG Yoel G. Sales Manager > "The platform is intuitive, easy to set up, and integrates well with CRMs like Salesforce and HubSpot." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6799402) SP Simon P. Owner Director > "Horrible Communication for a premium price" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6738111) JM Joseph M. Customer Concierge > "Easy to make outbound and inbound and outbound calls due to the user-friendly interface." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838) JAZ John Anthony Z. Customer Care > "What I didn't like about the Aircall was their login system." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6104322) RM Remco M. RevOps Specialist > "Ease of integrating with systems such as HubSpot and Salesforce." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6731537) TM Tarique M. Hiring Associate > "I deal with different Clients, and the tool has no option to sort the text as it does on calls" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4410736) LH Lucien H. VP of GTM > "The ability for our team to use Aircall within Hubspot is incredibly valuable and an absolute must for any team that wants..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6298066) AG Alex G. CEO > "Been trying to get a hold of them for 2 weeks since they disconnected a primary business line we purchased through them and..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4772840) SE Sean E. Client Services Manager > "Integrates well with other software." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6785369) HW Hagard W. Director > "we emailed them several times on this issue, but they chose not to reply us." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6214503) AQ Anthony Q. Customer Support Specialist > "The Aircall user interface was very simple and pleasing to look at." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6726627) FB FRANCOIS B. Digital project > "Some software bugs" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6211933) LnW Laurène W. Head of Customer Success > "We started using it with a 3-person team and still plan on using it for 30+ people. Both our Sales and Customer Success..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4582966) QU Quentin U. AE > "The pricing has gone crazy, they used to be affordable, or at least on par with other software and out of the blue, they..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4477986) VR Verified Reviewer Software Engineer > "Its features like creating toll-free numbers, introducing voicemail (that helped me create automated greetings, and take..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4548369) TM Tarique M. Hiring Associate > "The message section is not at all helpful in sorting the text." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4410736) VE Victor E. Operations core > "This software tool is highly accurate and user-friendly." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7053753) TB Thoma B. Manager > "The only other downside is that if you are making a text to a customer and a phone call comes in, it erases your message and..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3503647) Heather T. online store owner > "so if you're a remote employee its perfect It .Includes" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6818792) AB Amaryllis B. Enrollment Team Lead > "The first week we had the service there was an outage that took around 3-4 hrs to get resolved." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4758906) Aman K. Researcher > "Its advanced call center features and integration with other business tools are frequently mentioned as strengths. While..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4604911) LAC Luis Adel C. Project Manager > "They tried to force us to pay a forced year of the product, even though we never signed for this." [See full review](https://www.capterra.com/p/184709/Aircall/#SoftwareAdvice___4125101) JM Joseph M. Customer Concierge > "All features needed are readily available." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838) KC Kassandra C. Administrative Officer > "There are still glitches with the mobile app." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4563707) VP Victoria P. Business partner > "The user-friendly interface and seamless call routing have made a noticeable impact on our productivity." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6096337) HW Hagard W. Director > "Very disappointed with their services, will NEVER use again" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6214503) SL Shannon L. Customer Operations Manager > "The analytics dashboard is great, has a lot of insights and really helps us as a company hone in on certain problem areas to..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4573785) Sergi M. Techinal Program Manager > "Is a bit expensive if you compare to a normal phone network" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4608849) Aman K. Researcher > "In general, Aircall is viewed as a dependable and efficient phone system that can assist businesses in enhancing their..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4604911) DB Daniel B. CEO > "If you want to switch to a different provider, they will make you go through hell." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4744699) SP Simon P. Owner Director > "Good phone system and set up is easy but thats where it stops" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6738111) Vince D. Owner > "Everything, especially their billing and customer service." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4744922) SS Sophie S. Operations Manager > "Overall, Aircall is a great tool which is perfect for larger businesses or ones with multiple teams and departments." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6534726) MF Michael F. CRM > "We got aircall to be an upgrade on our previous system with better integration to our CRM, clearly that was a huge mistake..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3296631) Aman K. Researcher > "Furthermore, I find the integration with popular business tools like Salesforce, Hubspot, and Slack to be highly useful in..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4604911) VR Verified Reviewer Care Advocate (Inside Sales) > "Wildly inconsistent connectivity." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___5062298) VR Verified Reviewer Owner > "I love the integration with Aircall and Hubspot to constantly communicate and report on my calls is the key thing for our..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___5076866) JS Jessica S. Customer Experience Manager > "From a reporting perspective it lags." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___5067954) KH Kelly H. Customer Success Manager > "Easy to use, seems to be a good connection." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6833753) CL Cory L. CEO > "Nothing they said was true, they just say it to have you sign a contract." [See full review](https://www.capterra.com/p/184709/Aircall/#GetApp___4815906) JM Joseph M. Customer Concierge > "It is also very easy to use." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838) MF Michael F. CRM > "Does not intigrate with teams so you can not track your talk time by having teams call you." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3296631) JM Joseph M. Customer Concierge > "Aircall is very easy to use and is very user friendly." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838) LS Lijana S. Team Lead > "The only feature I am missing is more flexibility on recordings. As my team works using the same phone number, there is no..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___2845381) AQ Anthony Q. Customer Support Specialist > "The Aircall user interface was very simple and pleasing to look at." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6726627) Aleah H. OSS > "At the same time, the reliability issues and missed notifications have made it harder to trust fully, and the navigation has..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7181610) OP Oliver P. Teamlead > "better Accessibility (first level support)" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3204010) Aleah H. OSS > "It also has not been the easiest app to navigate, so the overall experience can feel more frustrating than it should." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7181610) MMnM Mario Martín M. Banking - Treasury & Capital Market. Team Leader > "Easy to navigate thanks to everything being clearly labeled." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3447300) BM Brian M. Founder > "Pipedrive integration not as advertised." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7127752) ES Eden S. Head of Administration > "Great visibility throughout the application, so easy to navigate." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3203582) EL Elliot L. General Manager > "I have found the Aircall integration with Intercom quite finicky to use on Chrome in the past." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6015169) MS Marvin S. Lead product development > "It integrated easily into our existing workflow and allows easy management of call cascading and forwarding." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7026967) MF Michael F. CRM > "We got aircall to be an upgrade on our previous system with better integration to our CRM, clearly that was a huge mistake..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3296631) MS Marvin S. Lead product development > "We were also easily able to integrate some api calls from our proprietary software to start and read calls." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7026967) CG Caio G. Customer Support Specialist > "I'm not too fond of the Zendesk integration." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___2827097) JM Joseph M. Customer Concierge > "Authentication and login is is very secured only the user can use their credentials." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838) VR Verified Reviewer Customer Service Representative > "Almost too simple... although easy to use right out of the proverbial box the software at times seemed a little elementary..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___2903668) YG Yoel G. Sales Manager > "The platform is intuitive, easy to set up, and integrates well with CRMs like Salesforce and HubSpot." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6799402) YG Yoni G. Director of Customer Success > "Seems like its just not a thing at aircall - also no email reminders that the renewal is coming up - really overall just..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6615329) VE Victor E. Operations core > "This software tool is highly accurate and user-friendly." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7053753) FQ Facundo Q. Chief Executive Officer > "Terrible service." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7064160) JM Joseph M. Customer Concierge > "It is also very easy to use." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838) AB Amaryllis B. Enrollment Team Lead > "The first week we had the service there was an outage that took around 3-4 hrs to get resolved." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4758906) JM Joseph M. Customer Concierge > "Aircall is very easy to use and is very user friendly." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838) HW Hagard W. Director > "Very disappointed with their services, will NEVER use again" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6214503) [View Reviews](https://www.capterra.com/p/184709/Aircall/reviews/) ## User interface [Nextiva](https://www.capterra.com/p/175788/Nextiva/) 4.60 (919) 4.21 (466) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important Nextiva 27/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/175788/Nextiva/#features) Aircall Top features 34/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/184709/Aircall/#features) ### Recognition Nextiva is recognized as a top-rated tool in 3 Capterra Shortlist reports Aircall is recognized as a top-rated tool in 5 Capterra Shortlist reports ### Deployment & support Nextiva Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Aircall Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Nextiva - By Nextiva - Located in United States - Founded in 2008 Aircall - By Aircall - Located in United States - Founded in 2014 ## 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