# Compare Nextiva vs 8x8 Work 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Nextiva and 8x8 Work based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/175788-187525/Nextiva-vs-Virtual-Office

---

# Nextiva vs 8x8 Work Features and Cost Comparison

Last updated April 9th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Nextiva8x8 Work2/4 selected

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.6 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/)

[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.1 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/)

[## Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.6 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/)

Starting Price

$25.00/month

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.5

Customer Service

4.6

Reviews Sentiment

Based on [916 reviews](#user-reviews)

Positive

830

Neutral

38

Negative

48

[## 8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.1 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/)

Starting Price

$24.00/month

Value-for-Money

3.9

Functionality

4.1

Ease of Use

4.1

Customer Service

3.7

Reviews Sentiment

Based on [309 reviews](#user-reviews)

Positive

238

Neutral

42

Negative

29

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## Summary

* * *

Key features rated by users

Features selected based on 2,925 reviews from business phone systems software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

79%Fit

Missing features

Feature ratings

Call Routing

4.8

Mobile Access

4.6

Call Transfer

NA

Call Logging

4.6

Alerts/Notifications

4.7

79%Fit

Feature ratings

Call Routing

4.2

Mobile Access

4.5

Call Transfer

4.2

Call Logging

4.5

Alerts/Notifications

4.5

User satisfaction

User satisfaction

4.6

User reviews[916](https://www.capterra.com/p/175788/Nextiva/reviews/)

Ease of use

4.5

Functionality

4.6

Value for money

4.5

Customer support

4.6

User satisfaction

4.1

User reviews[309](https://www.capterra.com/p/187525/Virtual-Office/reviews/)

Ease of use

4.1

Functionality

4.1

Value for money

3.9

Customer support

3.7

Price starts from

Price starts from

$25Per User, Per Month

-   Free version
-   Free trial

Price starts from

$24Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Businesses of any size who want to better connect with their customers.

Best for

Trusted by Over 2 Million Users. Industry Leading Cloud Communication Platform. Flexible for Any Business. Seamless Integration.

## User reviews

Pros & cons

JC

Jerick C.

Administrative

> "Our productivity has increased dramatically as a result of the user-friendly interface, which has made managing calls and texts much simpler."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6303249)

JS

Joseph S.

HR Adminstrator

> "This made the process costly, time-consuming, and impractical, especially for a charge related to services that were never provided."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7127851)

JS

Jason S.

President

> "Most integrations worked the first time after they were installed."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7064322)

JS

Joseph S.

HR Adminstrator

> "This situation makes no sense, as it is unreasonable to charge customers for phone services after their numbers have already been ported away."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7127851)

JC

Jerick C.

Administrative

> "Even though my experience has been quite good, I think that the mobile app's user experience may be improved by simplifying some of its capabilities, especially for..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6303249)

AL

Amy L.

Office Manager

> "The phone will ring and say connected but no one is on the other end, and the customer says they couldn't hear me when they call back."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7072160)

Brandon K.

Business Development Manager

> "Nextiva Contact Center is scalable and flexible, accommodating our organization's evolving needs as we grow. Whether we need to add new communication channels, onboard..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6221079)

AL

Amy L.

Office Manager

> "The service on the app doesn't always work properly. "

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7072160)

CD

Charles D.

Director of Lab Operations

> "Our company combined three services, 800 Call Flow, Fax, and multiple business lines into one service with Nextiva at a savings of over $400/month."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6252370)

Ginna G.

Attorney

> "I think sometimes its glitchy and problem solving only through chat can be frustrating at times but overall we an work with it."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6864075)

CR

Cade R.

Sales Manager

> "Its intuitive interface, flawless voice quality, feature diversity, responsive customer support, and reliability make it a top choice for businesses seeking a seamless..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012809)

SS

Sean S.

Owner

> "That there sales reps will say one thing and then go on leave and not even document what was said and then your bill is around 3,000 for the life of your contract"

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6597540)

AC

Andrew C.

Associate

> "Full call control using an endless variety of call flow options, mobile connectivity, desktop app allowing you to take a softphone anywhere, voicemail via email,..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025653)

EL

Everett L.

owner

> "Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358)

WJ

Wally J.

Logistics coordinator

> "We rely on Nextiva Business Phone Service to handle our communication challenges, enhancing teamwork, ensuring customer satisfaction, and keeping our team connected,..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025734)

EL

Everett L.

owner

> "Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358)

JJ

Jamie J.

Operations Manager

> "With their software we were able to achieve our goals of routing calls for all 14 of our salons to one centralized location."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6148532)

ZM

Zeus M.

Chief Operations Officer

> "Our closing rate for sales and appointment setting has gone up significantly using call monitoring and recording, without being able to hear and see what our staff are..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025375)

RM

Robert M.

Director

> "We are in the process of phone migration from Cisco Call Manager to Nextiva, Nextiva offered a competitive offer that makes it easy to move forward with a new phone..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047296)

MC

Mariangel C.

Customer service representative

> "One potential drawback of Nextiva is that it may be considered relatively more expensive compared to some other business communication solutions, especially for small..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6006620)

MZ

Melissa Z.

Manager

> "This is an amazing feature which allows the caller to route their own call instead of talking to our receptionist (ie. press 1 for Bob, press 2 for Larry, etc)."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024234)

AA

Abdulrahman A.

IT Software Management

> "The iOS app could be a little better with clearing missed calls and stopping the annoying pop-up that keeps asking me to enable cellular data when it is already..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6227057)

RL

Rachel L.

Customer Service Representative

> "You can always count on the call flow coming in at the call center in a fair and orderly fashion. "

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6363495)

JS

Joseph S.

HR Adminstrator

> "Overpriced service"

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7127851)

DF

Damain F.

Finance Director

> "The mobile app is a standout, enabling users to stay connected on the go, enhancing productivity and flexibility for remote teams."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012789)

LB

Larisa B.

General Manager

> "I don't know why it takes 3+ months for them to approve companies to use their service, but that is an unforgivable about of time."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6323264)

KL

Keith L.

Systems administrator

> "Nextiva is a great platform for me because I want to self manage my call flows and call center ad it gives me all the tools I need to do that."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238314)

LB

Larisa B.

General Manager

> "I was told by the initial person who helped set us up that they have no control over the capaign registry and no way to expedite the process."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6323264)

AS

Ace S.

Sales Coordinator

> "The flexibility and scalability of their service allowed us to add or remove lines as needed, making it easy to adapt to changing business requirements."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5048031)

AH

Ariz H.

Director

> "Specifically, notifications for text messages. Whenever customers text us, we don't get a notification in our email in the same manner that we do when they call us or..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025428)

TM

Theodore M.

IT Director

> "I manage all of the systems for my company including the two previous phone providers, internet providers, alarm system, saas providers, etc. etc. etc., and Nextiva is..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6221303)

KR

Kyle R.

IT Project Manager

> "Sometimes voip phones would have provisioning issues reaching the server"

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6786575)

TS

Tiffany S.

Comptroller

> "They have great customer service that walk you through the set up and help you get everything that you need for your incoming calls with our customers."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238409)

MG

Mario G.

IT Director

> "If someone depletes your Long Distance credits, it can disable your entire account and all phone service (as described by sales, hasn't happened)."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6092301)

CH

Carl H.

Marketing

> "As a remote worker, Nextiva makes it possible to call, text, or chat with colleagues and customers from my own phone extention."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024122)

ST

Samantha T.

President

> "Nextiva depends on the internet., so when internet is down, so are the phones."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642)

HC

Harry C.

Property Manager

> "Any question you could come up with the had an answer, They checked and verified that everything you did was correct and when you thought it couldn't get any better..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6226148)

EL

Everett L.

owner

> "unreliable connectivity."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358)

Jeremy B.

VP Growth

> "Works great and calls do not get marked spam (unlike Dialpad)."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6311016)

EL

Everett L.

owner

> "unreliable connectivity."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358)

ST

Samantha T.

President

> "Nextiva was a cost effective way to provide phones to several employees."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642)

EL

Everett L.

owner

> "No customer support."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358)

CB

Christina B.

CFO

> "Having the ability to download the Nextiva app on my cellphone allows me to step away from the office and still stay connected."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6081939)

BM

Barbara M.

Law Clerk

> "Wait times were long and there were a few times where we were on the line waiting and the call would drop, resulting in us having to wait even longer."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5039073)

LE

Laura E.

LOGISTIC COORDINATOR

> "Nextiva has been a very useful tool for my companythe nextiva application is also very good and there are many tools that we can use to record calls, which is amazinf..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5031409)

GM

Gilbert M.

owner

> "Extremely poor customer support. "

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6822512)

SM

Sharon M.

Director of Operations / Property manager

> "We love the call forwarding features, such as when we need to work from home and use our personal cell phones for business-related calls. "

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5027181)

TD

Tabitha D.

Administrative Assistant

> "Our transfer system was not operating properly."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6638003)

TL

Tina L.

Office Manager Assistant

> "We were porting over 190 phonelines from our seventeen clinics including several faxlines, and Nextiva had made sure we'd lost none of them during the transition to..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6061122)

TL

Terry L.

Marketing Manager

> "A couple things i didn't understand, like parking a phone takes up a phone line, having the paging system takes up a phone line. "

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6107062)

SH

Simon H.

Mediator and Arbitrator

> "Much less expensive than POTS, much better voice mail system. And on the rare occasions when I need support (probably no more than 3 times in 5+ years) could reach..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6269462)

TL

Tina L.

Office Manager Assistant

> "It's a bit not initially flexible when it comes to adjusting the phones' operations based on holidays or locations that are not open every other weekend."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6061122)

FM

Felipe M.

Logistics Coordinator

> "I work as a freight broker and making and receiving calla everyday is a critical part of my job, Nextiva has succeeded to accomplish this role effectively for me."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024424)

JK

Joe K.

sales manager

> "Wait times, customer service needs an improvement, transfers between agents and departments for trunk accounts."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047252)

WF

William F.

Engineer

> "We have not experienced a single outage in two years, and their service department has been reliable and responsive in supporting MACs and assisting with advanced..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6018178)

NR

Nathan R.

Director of IT

> "It's difficult to find more niche things such as a specific type of call log because it's buried under another tab that doesn't really make sense."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6241001)

JP

Jessica P.

Program Support

> "My favorite feature is the user control of the auto attendant. Once you understand how it works, you can set it up to operate in whatever way is needed."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6050303)

AA

Armando A.

Marketing Manager

> "While Nextiva is a good platform overall and it offers very decent pricing, it lacks critical functions for decision-making that can hurt some numbers in growing..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6246551)

Sara P.

Owner

> "I do like that the caller id will show me that it is a call from Nextiva"

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6338282)

DC

David C.

Head of Media Ops & Distribution

> "Like much of the global workforce, over the course of COVID my role went from in-office to remote. When moving to my current location, I ended up in a dead zone for..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025826)

AA

Anthony A.

CFO

> "generally the system is good although my hardware is not great, the keys stick a lot."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6542502)

ST

Samantha T.

President

> "We didn't get any training on how to use the phone system."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642)

JB

Jacob B.

Student Ministry Pastor

> "Nextiva being an app on my personal phone is the biggest benefit of all. Because of it, I am able to have a separate number to give people for business purposes but..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024083)

AMR

Andres Mauricio R.

Operations manager

> "The prior app had been riddled with numerous problems, which inevitably resulted in a significant loss of calls, ultimately translating to a loss of revenue for our..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024149)

CW

Casey W.

Office Manager

> "I love the team messaging and video conferencing."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6504306)

JB

John B.

Owner

> "It is a chore switching phone systems, but with all the changes Nextiva has made recently I do not see myself switching to another provider as long as the reliability..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6027350)

SF

Sheri F.

President

> "The support one gets in setting up a call and the wide range of services offered to deliver a very professional and efficient communication system to us"

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6213809)

JF

Jon F.

CEO

> "I do not like that I have to call in to add phone lines to my account, though it does give me a chance to ask questions while I'm there."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6144344)

AA

Andres A.

LOGISTICS COORDINATOR

> "The exceptional call quality and the convenience of both phone and desktop applications have significantly improved my communication and productivity."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5023987)

DJ

Dan J.

IT Support Manager

> "Managing auto attendants for multiple locations is difficult through the web interface."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6053978)

MT

Miguel T.

Law Clerk

> "I like how you can track and monitor the calls and how I can go back days and days to find a phone number."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5032968)

HD

Hemang D.

Manager

> "The price is not in affordable price range"

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6620192)

BP

Benir P.

Marketing Director

> "The ability to seamlessly direct calls to specific departments or individuals ensures that every interaction receives prompt attention."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047140)

SH

Stephen H.

Systems Administrator

> "Most of the time when our users can't use their phone it's because they get a time and date out of sync. "

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047403)

JG

John G.

Music Director

> "One of the big things I wanted our stations to utilize was texting capabilities, while keeping our request line number the same."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5048978)

WS

Whitney S.

Paralegal

> "The only thing I dislike about Nextiva is there program to keep track of incoming and outgoing calls."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6148527)

GS

Gabriel S.

CEO

> "We purchased Nextiva's enterprise package and are enjoying the full features from call monitoring/recording to the mobile app."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6066285)

DE

Daniel E.

IT Systems Administrator

> "The computer prompts when you call in don't give you enough time to enter your Nextiva phone number!"

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6271118)

GC

Gale C.

Executive Assistant

> "The cost was much less expensive than purchasing a new phone system, the ability to answer calls when away from the office on your cell phone is a very good option. "

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6081092)

CG

Chris G.

Director of Operations

> "The onboarding process could use some improvements as it is quite overwhelming for someone who does not work in the VOIP business."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6051769)

[View Reviews](https://www.capterra.com/p/175788/Nextiva/reviews/)

VR

Verified Reviewer

Sales

> "In my experience the floating mini-view is useful for desktop users and helps when navigating other..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___7048075)

VR

Verified Reviewer

Sales

> "Lag times on calls affects customer experience."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___7048075)

TS

Tom S.

President

> "Powerful functionality, ability to change configurations without having to call/chat with 8x8. "

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6488607)

BB

Britta B.

Senior Marketing Coordinator

> "I frequently miss calls due to no notification popping up (I am sure this is a setting I need to change..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6592645)

TA

Thomas A.

Insurance agent

> "It mostly works, it does remind me, and i enjoy the ability to set exact times for the reminder."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6427284)

DL

Debi L.

Assistant Director Aging Programs

> "Lately, the loss of the SMS texting has been a blow to our client communication. "

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421430)

CL

Cris L.

Owner

> "I haven't had the experience with another vendor to compare but 8x8 has been ideal for my small..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6429449)

HX

Hillary X.

CEO

> "The most difficult thing about 8x8 is the fact that we cannot text groups."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437622)

SR

Stephanie R.

HR Manager

> "I am able to easily make UK and international calls with great quality audio."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6659292)

JB

Jennifer B.

Collections Specialist and IT

> "Sale Representatives not knowing they are not able to offer credits for products we declined."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6429413)

ND

Natasha D.

Therapist

> "being able to text and call, in addition to being able to transfer calls to other extensions, very easy..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6433796)

LH

Laurie H.

Contract Attorney

> "Sometimes have problems with calls not going through or dropping"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6449462)

TB

Thomas B.

IT Specialist

> "Provides a simple interface for IM, SMS, and phone calls"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421431)

TS

Tom S.

President

> "Website/app organization is not straightforward, and can be difficult to find what you are looking for."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6488607)

MS

Michelle S.

Accounting Manager

> "The admin area was a bit hard to setup the users and phones, but Customer Service was VERY helpful."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437899)

DL

Debi L.

Assistant Director Aging Programs

> "It has taken weeks to set up the "campaign" and we are still not functional. "

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421430)

MC

Matthew C.

Helpdesk Support II

> "I just watched the training video, so i have not had the opportunity to use it. But I do like the..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6447241)

JS

Joshua S.

Director of Information System

> "Calls were constantly mixed up, they do not have a queue, they can not facilitate even the easiest of..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639)

TD

Tony D.

IT tech

> "Good 8x8 for mobile devices and laptops apps"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6511757)

AC

Andrea C.

Controller

> "I don't like the voicemail feature."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437791)

BL

Branden L.

IT Manager

> "The ease of which to configure the system and users- It is so much easier to configure than a typical..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6491398)

CL

Cris L.

Owner

> "Poor acknowledgment or reading the requests when entered."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6429449)

SC

Samuel C.

IT helpdesk administrator

> "All the tools and features are available for you to configure."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6507925)

JS

Joshua S.

Director of Information System

> "Their customer support is impossible to talk to and the only way to get anything taken care of is to..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639)

MY

Maria Y.

Sales Manager

> "We can set up easy conference calls with our team"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437498)

MC

Matthew C.

Helpdesk Support II

> "I am not sure if this is going to cost more to use / implement."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6447241)

ZH

Zach H.

Operations Manager

> "I enjoy being able to quickly look up recordings, navigate routings of the calls and the ability to..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3932534)

SD

Samantha D.

Director of HR & Operations

> "A week later they shut them off again and told me that I had to pay the whole year off even though they..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5039191)

LH

Laurie H.

Contract Attorney

> "Fairly easy to navigate and keep track of calls"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6449462)

HO

Howard O.

Managing Partner

> "When we cancelled our service, they admitted they owed us over $9000.00, but have refused to refund our..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5027303)

AV

Andrew V.

SE

> "Great price point and even better customer service."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421389)

LS

Luis S.

Helpdesk Support Technician II

> "I guess when you get a new line and it's not working properly but contacting support it gets resolved..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6206695)

TD

Tony D.

IT tech

> "Admin console are easy to use, self explained, layout good organized"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6511757)

SD

Samantha D.

Director of HR & Operations

> "Horribly unreliable, inconsistent and no one is responding to our emails."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5039191)

EB

Emma B.

recruitment consultant

> "great service so easy to use both mobile and laptop"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6650330)

NM

Ndara M.

SEEK Coordinator

> "Often when I try to end a call if I click on the notification that displays sometimes it takes me to a..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3811289)

Jisselle B.

Managing Director

> "x8 software is relatively easy to use, although it can be a bit clunky at times. If you're looking for..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6001799)

HO

Howard O.

Managing Partner

> "Their service team was not able to fix our technical issues. "

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5027303)

MY

Maria Y.

Sales Manager

> "Great features great support team./"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437498)

SG

Shelby G.

QA & Environmental Manager

> "The call transfer was not straight forward unless you were trained to do so."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4871733)

NW

Nick W.

Sales

> "Pretty easy to learn and lots of options."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6731463)

SD

Samantha D.

Director of HR & Operations

> "They couldn't take my payment over the phone and it was an absolute joke."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5039191)

DW

Darren W.

Systems Administrator

> "It was very easy to setup and configure-"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6424244)

AI

Angie I.

IT Support

> "The application has its bugs, sometimes."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6083417)

AV

Andrew V.

SE

> "Very easy to use."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421389)

LP

Laura P.

Principal, CFO

> "Poor interface with Outlook."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6210218)

AM

Abdou M.

IT Systems Administrator

> "It's also very easy to configure and to use"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421502)

LP

Laura P.

Principal, CFO

> "The inconsistent performance is frustrating. "

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6210218)

MS

Michelle S.

General Manager

> "Every experience was smooth and efficient."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6635661)

LP

Laura P.

Principal, CFO

> "Poor call quality. "

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6210218)

SF

Sarah F.

CEO

> "It was easy to install and easy to begin using immediately."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6572230)

ZH

Zach H.

Operations Manager

> "With the 8x8 mobile version I am not able to see the caller ID."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3932534)

JS

Joshua S.

Director of Information System

> "The only reason I was able to save my job was my documentation."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639)

JS

Joshua S.

Director of Information System

> "Literally almost cost me my job."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639)

SZ

Sinisa Z.

Technology Manager

> "It is highly user-friendly for both regular users and administrators."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6165775)

JS

Joshua S.

Director of Information System

> "The support is impossible to deal with."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639)

VR

Verified Reviewer

Managing Partner

> "x8 is standard, reliable telephone service for small business. "

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4474433)

Thomas F.

System Engineer

> "When working with the sales rep when initially purchasing this plan we were told several things that..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4037438)

AI

Angie I.

IT Support

> "Highly recommended for seamless communication!"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6083417)

AT

Alan T.

Service Director

> "Limited analytics, no ala carte options to add countries to calling plans, limited productivity..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3489645)

BD

Basilio D.

Consultant

> "The call quality is consistently incredibly good."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6208287)

JC

John C.

RN

> "Relies solely on internet, so if you do not have a reliable connection, it will not be a good primary..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2960722)

LS

Luis S.

Helpdesk Support Technician II

> "The ease of use for the users and how it easy it is to setup."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6206695)

DM

Daniela M.

Industrial and Business Administrator

> "I do not like that this platform is not mobile friendly, while working in the real estate industry you..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2816527)

JC

John C.

RN

> "It is excellent for small businesses who don't want to have a landline physical phone or who like to..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2960722)

CF

Connie F.

Legal Analyst

> "Also, if app on computer desktop is not open then you don’t get chat messages or in coming calls."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2965702)

CF

Connie F.

Legal Analyst

> "Love that I can take call from desk phone, app on my mobile or thru app on computer- whichever is most..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2965702)

Jim R.

President

> "It's not as intuitive to copy/paste out of the chat sessions and I find it difficult to archive a"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3262608)

ZH

Zach H.

Operations Manager

> "x8 has a great amount of features that are very helpful for my day to day."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3932534)

RL

Rustam L.

owner of the company

> "I have purchased three devices from this company, but I couldn't fix it to 8&8 hone number."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3266842)

VR

Verified Reviewer

Operations Manager

> "I like how easy it is to use daily... it is very user friendly in most days and it was not hard to..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4344615)

ZP

Zarik P.

Owner

> "Sometimes the Mobile phone system app does not work properly."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3262660)

DM

Daniela M.

Industrial and Business Administrator

> "My favorite part is the value it brings to all CRM platforms by adding a direct contact service, it..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2816527)

CS

Chirag S.

CITO

> "Their fax feature appeared to be bolted on to their unified platform and couldn't handle a large volume..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2688052)

VR

Verified Reviewer

Finance and Accounting Lead

> "The best feature is the call recording for QA management purposes, it allows you to both load and..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2793419)

ND

Nyl D.

Director

> "IT WAS VERY UNPROFESSIONAL AND I WAS VERY DISAPPOINTED."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3551110)

VR

Verified Reviewer

Premium Support

> "It's incredibly great and simple to use to construct call flows."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4426261)

AS

Andrey S.

Network Administrator

> "Especially lately it seems that there have been more and more bugs in the desktop app."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3006205)

SC

Sabrina C.

Office Admin

> "It's a very easy and helpful way to communicate with customers. "

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3793967)

Jim R.

President

> "chat, though I may just not know how to do it as it's not something I do regularly."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3262608)

[View Reviews](https://www.capterra.com/p/187525/Virtual-Office/reviews/)

## User interface

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)

4.61 (916)

[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)

4.05 (309)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Nextiva

32/50

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automated Attendant
-   Automatic Call Distribution
-   Callback Scheduling
-   Call Center Management
-   Call Conferencing
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Collaboration Tools
-   Communication Management
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customizable Caller ID
-   Customizable Reports
-   Employee Directory
-   Fax Management
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Mobile Access
-   Monitoring
-   Multi-Channel Communication
-   PBX
-   Predictive Dialer
-   Purchasing & Receiving
-   Queue Management
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Monitoring
-   Real-Time Reporting
-   Reporting & Statistics
-   SMS Messaging

[See all features](https://www.capterra.com/p/175788/Nextiva/#features)

8x8 Work

Top features

48/50

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automated Attendant
-   Automatic Call Distribution
-   Callback Scheduling
-   Call Center Management
-   Call Conferencing
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Collaboration Tools
-   Communication Management
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customizable Caller ID
-   Customizable Reports
-   Employee Directory
-   Fax Management
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Mobile Access
-   Monitoring
-   Multi-Channel Communication
-   PBX
-   Predictive Dialer
-   Purchasing & Receiving
-   Queue Management
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Monitoring
-   Real-Time Reporting
-   Reporting & Statistics
-   SMS Messaging

[See all features](https://www.capterra.com/p/187525/Virtual-Office/#features)

### Recognition

Nextiva is recognized as a top-rated tool in 3 Capterra Shortlist reports

8x8 Work is recognized as a top-rated tool in 2 Capterra Shortlist reports

### Deployment & support

Nextiva

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

8x8 Work

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Nextiva

-   By Nextiva
-   Located in United States
-   Founded in 2008

8x8 Work

-   By 8x8
-   Located in United States
-   Founded in 1987

## Popular Comparisons

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vs

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[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.05 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/)

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[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/)

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[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.05 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/)

vs

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[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/)

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Contact vendor for pricing

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[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.05 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/)

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4.1

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4.1

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[View full comparison](https://www.capterra.com/compare/158704-187525/3CX-vs-Virtual-Office)

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/)

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4.5

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[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.05 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/)

vs

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4.1

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[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/)

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Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/173804-175788/Telnyx-vs-Nextiva)

[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.05 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/)

vs

[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)[4.43 (248)](https://www.capterra.com/p/174109/Ooma-Office/reviews/)

$24/month

Price

$19.95/month

4.1

Features

4.4

4.1

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/174109-187525/Ooma-Office-vs-Virtual-Office)

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/)

vs

[Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (868)](https://www.capterra.com/p/169627/RingOver/reviews/)

$25/month

Price

$29/month

4.6

Features

4.6

4.5

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/169627-175788/RingOver-vs-Nextiva)

[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.05 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/)

vs

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

$24/month

Price

$10/month

4.1

Features

4.5

4.1

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/187525-208535/Virtual-Office-vs-Zoom-Phone)