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Businesses of any size who want to better connect with their customers.
We serve restaurants, diners, cafes, eateries, food trucks, and anywhere you can get food. We also help all businesses that need a phone automation and communication solution.
The overall experience was wonderful. I had a great salesman and a great implementation specialist.
The phone system was with a lot of technical problems. Auto attendant not working, CRM not working, SMS not working.
We have been nothing but happy with our Nextiva service. They have provided a complete VoIP solution with every option we wanted, and then some, at an amazing price.
I spent days asking to fix things but each time more problem and more things did not work. We were running in circles with the problems.
I love the ease of use and the ability to have crystal clear calls. It makes the experience that much bettter.
Service is spotty, Calls get dropped, Phones disconnect from service, Voice Packets get lost. Forever ongoing contract auto-renewals without notifications to the client.
The system's reliability is outstanding, with minimal downtime, ensuring that we can always stay connected with our clients and team members.
We didn't even let users know they could login--it's that bad. The cost of their service just cannot compete with the rest of the market.
The customer service team is outstanding. They have been very patient with me and my requests on the menu set up until I was completely satisfied.
Not sophisticated as competitors. Poor analytics, lack of features.
Great customer service, the support team is great. We liked it so much we have replaced att in 6 of our locations and will be doing the same in another 2 this year.
The text message interface can be a bit confusing.
Reachify works wonderfully to keep our restaurant team members off the phone and engaged with guests in the restaurant. Autonomous administration features need to be improved upon.
No text alerts if someone left a message. Must rely on looking at an email to see if someone left a message or text.
Very happy overall with Reachify. Easy to use, customer and staff friendly.
This is a specific thing to me and they are QUICK to get it added in but it's frustrating and always makes me think before I make changes to the tree.
Sully: Hi, my name's Sully and my rating for Nextiva is a three. We're a web development company with seven people worldwide, four in the US. We used Nextiva up until about a year ago when we moved offices, and the new office required a different telephone company, but we were using them for VoIP services. The pricing was competitive with every major carrier, so I did like that. Nextiva's interface, and I believe that they have updated it since, but at the time, was very, very clunky and difficult to do. I really needed their support in setting up our auto attendance and hunt groups, and it was not possible, for instance, to manage the busy lamp fields on the phones at all with their system, you had to use the manufacturer's interface, and really the support for that interface wasn't very good. Like I said, I understand about a month and a half after I left that they switched that interface, I haven't seen the new one, but if it's anything like the old one, the old one was awful.
Nextiva
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