# Nextiva vs VoIP.ms: Features and Cost Comparison 2026 | Capterra

> Nextiva vs VoIP.ms: Which voip tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision.

Source: https://www.capterra.com/compare/175788-203084/Nextiva-vs-VoIP-ms

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# Nextiva vs VoIP.ms Features and Cost Comparison

Last updated March 20th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

NextivaVoIP.ms2/4 selected

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.6 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/)

[VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[4.8 (697)](https://www.capterra.com/p/203084/VoIP-ms/reviews/)

[## Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.6 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/)

[## VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[4.8 (697)](https://www.capterra.com/p/203084/VoIP-ms/reviews/)

Starting Price

$25.00/month

Starting Price

$25.00/month

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.6

Customer Service

4.6

Starting Price

$1.10/month

Starting Price

$1.10/month

Value-for-Money

4.8

Functionality

4.7

Ease of Use

4.4

Customer Service

4.8

Reviews Sentiment

Based on [914 reviews](https://www.capterra.com/p/175788/Nextiva/reviews/)

Positive

829

Neutral

38

Negative

47

Positive

829

Neutral

38

Negative

47

Reviews Sentiment

Based on [697 reviews](https://www.capterra.com/p/203084/VoIP-ms/reviews/)

Positive

678

Neutral

14

Negative

5

Positive

678

Neutral

14

Negative

5

Best for (according to reviews)

-   **Business size**: Small businesses account for 750 reviews, representing 82% of feedback, showing widespread use among smaller organizations.
-   **Industry**: Insurance, IT services, and construction together contribute 15% of reviews, indicating diverse adoption across these sectors.
-   **Use cases**: VoIP (36%), telephony (33%), and business phone systems (28%) are frequently mentioned, highlighting communication-focused applications.

Best for (according to reviews)

-   **Business size**: Small businesses account for 645 reviews, representing 93% of feedback, demonstrating broad uptake among this segment.
-   **Industry**: Information technology and services, telecommunications, and computer software together contribute 32% of reviews, highlighting adoption across tech-focused sectors.
-   **Use cases**: VoIP (70%), telephony (43%), and SIP trunking providers (12%) are primary uses, reflecting a focus on communication solutions.

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## Reviewer verdict

Nextiva

Nextiva users find it best for businesses seeking a comprehensive communication platform with customizable call routing, reliable voice quality, and multi-device alerts. Reviewers value its responsive customer support, mobile and desktop app convenience, and feature diversity, saying these factors make it a strong fit for organizations prioritizing service reliability and a wide range of built-in features, though some mention a learning curve and higher costs for smaller teams.

VoIP.ms

VoIP.ms users consider it ideal for those needing flexible, low-cost VoIP solutions with pay-as-you-go pricing and extensive customization. Reviewers highlight its reliable call routing, excellent voice clarity, and customizable notifications, appreciating the significant savings and adaptability for various business sizes. However, they note that international users may face higher costs and occasional service outages.

## Connect with a Capterra advisor for a free 15-minute consultation

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## Features comparison

Beyond cost, assessing the specific features and benefits of Nextiva and VoIP.ms within the voip space can help ensure the best fit for your needs. A well-matched option can enhance productivity while avoiding extra spending on functionalities that won't be used. Here's an overview of the key considerations and how these choices compare. \[[1](#source-item-1)\]

Key features rated by users

Features selected based on 9,152 reviews from VoIP users.  
about the Fit Score methodology.

Fit Score methodology

To calculate the Fit Score, our proprietary methodology factors in the following:

  

-   The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used.
-   Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings.

  

Please note:

  

-   To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews.
-   If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation.

Nextiva

90%Fit

High performer

Feature ratings

Call Routing

4.8

Online Voice Transmission

4.8

Alerts/Notifications

4.7

Call Recording

4.6

VoIP.ms

87%Fit

Feature ratings

Call Routing

4.7

Online Voice Transmission

4.6

Alerts/Notifications

4.6

Call Recording

4.8

Call Routing

4.8 (411)

4.7 (209)

Nextiva users appreciate the customizable call routing feature, which they say allows them to receive calls on different devices, route calls based on business hours, and direct calls to the appropriate departments or individuals. They find the auto attendant useful, though they mention it has a learning curve, and they praise the support team for their assistance. VoIP.ms users value the flexibility of their call routing options, including rule-based routing and the ability to forward calls to various destinations. They mention the reliability of the routing and the ease of setting it up. In general, users find Nextiva's call routing highly customizable and supportive, while VoIP.ms users appreciate its flexibility and reliability.

Online Voice Transmission

4.8 (145)

4.6 (162)

Nextiva users generally find the voice quality to be clear and reliable, which they say is crucial for effective communication with customers. They note that the voice transmission is consistent and comparable to traditional phone lines. However, some users mention occasional issues with voice quality. VoIP.ms users also report clear and reliable voice transmission, with many highlighting the excellent quality and low latency. They appreciate the consistent clarity of calls, even on poor data connections. Overall, users think both platforms provide clear and reliable voice transmission, noting that Nextiva offers consistent quality and VoIP.ms delivers excellent clarity and low latency.

Alerts/Notifications

4.7 (175)

4.6 (128)

Nextiva users find the alerts and notifications feature useful for staying informed about missed calls, voicemails, and messages. They appreciate the email notifications and the ability to receive alerts on multiple devices. However, some users report issues with notifications not updating properly. VoIP.ms users value the customizable alerts and notifications, which they say help them stay updated on account changes, missed calls, and voicemails. They mention the reliability of the notifications and the ability to receive alerts via email and SMS. In summary, users value that both platforms offer useful alerts and notifications, noting that Nextiva provides multi-device alerts and VoIP.ms offers customizable and reliable notifications.

Call Recording

4.6 (198)

4.8 (70)

Nextiva users find the call recording feature essential for quality assurance, training, and compliance. They appreciate the ability to review and audit calls, though some mention that recordings take time to become available and require additional licensing. VoIP.ms users also value the call recording feature for training and quality assurance. They find it reliable and appreciate the convenience of accessing recordings via email or the dashboard. Some users mention that it could be easier to use. Overall, users think both platforms offer valuable call recording features, noting that Nextiva provides comprehensive quality assurance tools, while VoIP.ms offers reliable and convenient access to recordings.

## Pricing comparison

### Starting prices

Nextiva

$25.00

Per User

(Per Month)

Free Trial

Free Version

[View pricing plans](https://www.capterra.com/p/175788/Nextiva/pricing/)

VoIP.ms

$1.10

Other

(Per Month)

Free Trial

Free Version

[View pricing plans](https://www.capterra.com/p/203084/VoIP-ms/pricing/)

### Value-for-money analysis

4.5 (914)

4.8 (697)

A comparison of how reviewers evaluate the value for money provided by both Nextiva and VoIP.ms indicates that Nextiva reviewers find it offers competitive pricing plans with a comprehensive set of features, making it a cost-effective solution for businesses looking to upgrade their communication systems. VoIP.ms reviewers appreciate its low-cost, pay-as-you-go pricing model and extensive customization options, which they say provide significant savings and flexibility. Reviewers find that Nextiva's value for money is enhanced by its feature diversity, reliable service, and transparent pricing structure. They appreciate the inclusion of advanced features at no extra cost and the competitive pricing compared to other platforms. However, some users mention that the cost can be relatively high for small businesses, and additional fees for certain features can be a drawback. As for VoIP.ms, reviewers highlight its cost-effective pricing and flexibility, noting that it allows for significant savings compared to traditional telephone services. They value the extensive range of features included at no extra cost and the ability to customize the service to meet specific needs. Nonetheless, some users note that the lack of flat-rate plans and charges in USD can lead to higher costs, especially for international users.

## How does the user experience compare on Nextiva vs VoIP.ms?

### Overall rating

4.6 (914)

4.8 (697)

### User interface

Nextiva

VoIP.ms

### Customer service and support

Nextiva

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

VoIP.ms

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

## What users say about the pros and cons of Nextiva vs VoIP.ms

Nextiva and VoIP.ms are two software tools that have been evaluated and reviewed on Capterra by verified reviewers. Read genuine feedback from users to see how Nextiva compares to VoIP.ms and decide which one is the best fit for your needs. Users appreciate Nextiva's customer service, noting its responsiveness and helpful resources. They also value its phone services, highlighting the convenience of mobile and desktop applications. Additionally, reviewers find Nextiva's support services reliable and knowledgeable. When it comes to VoIP.ms, users praise its phone service for its flexibility and ease of use. They also commend its pricing, citing affordability and customization options. Reviewers find VoIP.ms support services responsive and helpful. When it comes to cons, Nextiva users mention issues with call management, such as glitches and confusing interfaces. They also note long wait times for issue resolution and a complex user interface. Meanwhile, VoIP.ms users report call management problems, including unreliable connectivity and complex interfaces. They also experience service outages and inconsistent SMS services. \[[2](#source-item-2)\]

Pros

Nextiva

CD

Charles D

Director of Lab OperationsHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months.

“Our company combined three services, 800 Call Flow, Fax, and multiple business lines into one service with Nextiva at a savings of over $400/month.“

April 11, 2024

KL

Keith L

Systems administratorRetail, 51 - 200 employeesUsed the software for: 1-2 years.

“Nextiva is a great platform for me because I want to self manage my call flows and call center ad it gives me all the tools I need to do that.“

April 3, 2024

VoIP.ms

JS

Jonathan S

PrincipalComputer Software, Self-employedUsed the software for: More than 2 years.

“voip.ms overall: Great product line, very competitive pay-as-you-go pricing, incredible feature set, industry-leading customer support - fast responses, superior technical knowledge, patient assistance to people with a wide range of expertise.“

May 24, 2025

JS

Jonathan S

PrincipalComputer Software, Self-employedUsed the software for: More than 2 years.

“What I like most about the voip.ms softphone is that it's provided by voip.ms, with seamless access to multiple special voip.ms features.“

May 24, 2025

Cons

Nextiva

AL

Amy L

Office ManagerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years.

“The phone will ring and say connected but no one is on the other end, and the customer says they couldn't hear me when they call back.“

January 2, 2026

AL

Amy L

Office ManagerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years.

“The service on the app doesn't always work properly. “

January 2, 2026

VoIP.ms

RZ

Roberto Z

SEOMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years.

“here isn't much I disliked about VoIP.ms, but if I had to choose something, I would say that the initial setup requires some learning, especially for those new to VoIP services.“

February 7, 2025

JR

Jeff R

OwnerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years.

“Unresolved issues with SMS capabilities on main DID numbers“

October 16, 2024

* * *

Sources

1.  Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from voip software. This list is not exhaustive. For additional features, refer to the vendor’s website.
    
2.  Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar.
    

* * *

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