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Businesses of any size who want to better connect with their customers.
BPO's/Outsourcers Insurance providers Consumer Finance Heavily regulated companies eRetail Healthcare Distribution Utilities and Telcos
The overall experience was wonderful. I had a great salesman and a great implementation specialist.
The phone system was with a lot of technical problems. Auto attendant not working, CRM not working, SMS not working.
We have been nothing but happy with our Nextiva service. They have provided a complete VoIP solution with every option we wanted, and then some, at an amazing price.
I spent days asking to fix things but each time more problem and more things did not work. We were running in circles with the problems.
I love the ease of use and the ability to have crystal clear calls. It makes the experience that much bettter.
Service is spotty, Calls get dropped, Phones disconnect from service, Voice Packets get lost. Forever ongoing contract auto-renewals without notifications to the client.
The system's reliability is outstanding, with minimal downtime, ensuring that we can always stay connected with our clients and team members.
We didn't even let users know they could login--it's that bad. The cost of their service just cannot compete with the rest of the market.
There is a lot of useful reporting which could assist the management make better decisions. Overall I would recommend this software for Quality purposes within a company.
As we expanded it got worse and worse. Score Buddy gave me back my Monday mornings.
It offers ability to have various quality set up for different teams, provides transparent information to quality team as well as to customer care specialists.
I don't like that it takes forever to load and crashes a lot. It is very hard to use when this happens.
I very much like the fact that with the help of the Zendesk integration we can achieve a comprehensive and comprehensible evaluation of the interactions of our agents.
Some of the requested reports are coming out with a slight delay in time.
On the other hand, we identify the need for improvement in our processes and training needs within the team. Scorebuddy is a great help to us in this process.
No need to recreate templates or sheets for new months or Agents. Can be used on a tablet for side by side coaching.
Sully: Hi, my name's Sully and my rating for Nextiva is a three. We're a web development company with seven people worldwide, four in the US. We used Nextiva up until about a year ago when we moved offices, and the new office required a different telephone company, but we were using them for VoIP services. The pricing was competitive with every major carrier, so I did like that. Nextiva's interface, and I believe that they have updated it since, but at the time, was very, very clunky and difficult to do. I really needed their support in setting up our auto attendance and hunt groups, and it was not possible, for instance, to manage the busy lamp fields on the phones at all with their system, you had to use the manufacturer's interface, and really the support for that interface wasn't very good. Like I said, I understand about a month and a half after I left that they switched that interface, I haven't seen the new one, but if it's anything like the old one, the old one was awful.
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Nextiva
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