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Nextiva vs Scorebuddy: Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 4,056 reviews from Call Center users.
% Fit
Missing features
Feature ratings
Call Center Management
4.7
Chat/Messaging
4.6
Call Tracking
NA
Call Logging
4.6
Call Recording
4.6
% Fit
Missing features
Not enough reviews
Feature ratings
Call Center Management
4.7
Chat/Messaging
NA
Call Tracking
NA
Call Logging
NA
Call Recording
NA
User satisfaction
4.6
User reviews909
Ease of use
4.6
Functionality
4.6
Value for money
4.6
Customer support
4.6
4.5
User reviews43
Ease of use
4.6
Functionality
4.4
Value for money
4.6
Customer support
4.8
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Businesses of any size who want to better connect with their customers.

BPO's/Outsourcers Insurance providers Consumer Finance Heavily regulated companies eRetail Healthcare Distribution Utilities and Telcos

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-079cf02b-eabb-40a9-a055-08db81a1ccb5
Sully S
Principal
3.0

Sully: Hi, my name's Sully and my rating for Nextiva is a three. We're a web development company with seven people worldwide, four in the US. We used Nextiva up until about a year ago when we moved offices, and the new office required a different telephone company, but we were using them for VoIP services. The pricing was competitive with every major carrier, so I did like that. Nextiva's interface, and I believe that they have updated it since, but at the time, was very, very clunky and difficult to do. I really needed their support in setting up our auto attendance and hunt groups, and it was not possible, for instance, to manage the busy lamp fields on the phones at all with their system, you had to use the manufacturer's interface, and really the support for that interface wasn't very good. Like I said, I understand about a month and a half after I left that they switched that interface, I haven't seen the new one, but if it's anything like the old one, the old one was awful.

How Capterra sources reviews
View all video reviews
No video reviews yet
User interface
175788 video thumbnail}
1 Video
No videos provided by vendor
175788
5 screenshots
226597
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Tracking
207
Important
Alerts/Escalation
388
Important

Nextiva

Top Features
20/41
  • Activity Tracking
  • API
  • Blended Call Center
  • Callback Scheduling
  • Caller ID
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Call Whispering
  • CRM
  • Dashboard
  • Inbound Call Center
  • Interaction Tracking
  • Manual Dialer
  • Monitoring
  • Outbound Call Center
  • Progressive Dialer
  • Surveys & Feedback
  • Voice Recognition
  • Alerts/Escalation
  • Auto-Dialer
  • Automatic Call Distribution
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Management
  • IVR
  • Multi-Channel Communication
  • Performance Management
  • Predictive Dialer
  • Queue Management
  • Reporting/Analytics
  • Third-Party Integrations
  • Voice Mail
See All features
Hide Call Center Software Features -

Scorebuddy

10/41
Show Call Center Software Features +
Nextiva
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Scorebuddy
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Nextiva
  • By Nextiva
  • Located in United States
  • Founded in 2008
Scorebuddy
  • By Sentient
  • Located in Ireland
  • Founded in 2001
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