# Compare Nextiva vs Acefone 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Nextiva and Acefone based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/175788-264770/Nextiva-vs-Acefone --- # Nextiva vs Acefone Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: NextivaAcefone2/4 selected [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.6 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/) [Acefone](https://www.capterra.com/p/264770/Acefone/)[4.6 (134)](https://www.capterra.com/p/264770/Acefone/reviews/) [## Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.6 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting Price $25.00/month Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.6 Customer Service 4.6 Reviews Sentiment Based on [914 reviews](#user-reviews) Positive 829 Neutral 38 Negative 47 [## Acefone](https://www.capterra.com/p/264770/Acefone/)[4.6 (134)](https://www.capterra.com/p/264770/Acefone/reviews/) Starting Price $19.99/month Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.6 Customer Service 4.6 Reviews Sentiment Based on [134 reviews](#user-reviews) Positive 124 Neutral 2 Negative 8 ## Not a match? 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Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 80%Fit Not enough reviews Feature ratings Mobile Access 4.6 Online Voice Transmission 4.8 Video Conferencing 4.6 API 1.0 Call Routing 4.8 75%Fit Not enough reviews Feature ratings Mobile Access 4.6 Online Voice Transmission 4.7 Video Conferencing 5.0 API 1.0 Call Routing 4.4 User satisfaction User satisfaction 4.6 User reviews[914](https://www.capterra.com/p/175788/Nextiva/reviews/) Ease of use 4.6 Functionality 4.6 Value for money 4.5 Customer support 4.6 User satisfaction 4.6 User reviews[134](https://www.capterra.com/p/264770/Acefone/reviews/) Ease of use 4.6 Functionality 4.6 Value for money 4.6 Customer support 4.6 Price starts from Price starts from $25Per User, Per Month - Free version - Free trial Price starts from $19.99Per User, Per Month - Free version - Free trial Best for Best for Businesses of any size who want to better connect with their customers. Best for We serve Medium and Large enterprises for all their telephony needs and specialize in powerful integrations along with bespoke solutions as per the business requirements. ## User reviews Pros & cons CD Charles D. Director of Lab Operations > "Our company combined three services, 800 Call Flow, Fax, and multiple business lines into one service with Nextiva at a savings of over $400/month." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6252370) AL Amy L. Office Manager > "The phone will ring and say connected but no one is on the other end, and the customer says they couldn't hear me when they call back." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7072160) KL Keith L. Systems administrator > "Nextiva is a great platform for me because I want to self manage my call flows and call center ad it gives me all the tools I need to do that." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238314) AL Amy L. Office Manager > "The service on the app doesn't always work properly. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7072160) TS Tiffany S. Comptroller > "They have great customer service that walk you through the set up and help you get everything that you need for your incoming calls with our customers." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238409) Ginna G. Attorney > "I think sometimes its glitchy and problem solving only through chat can be frustrating at times but overall we an work with it." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6864075) SH Simon H. Mediator and Arbitrator > "Much less expensive than POTS, much better voice mail system. And on the rare occasions when I need support (probably no more than 3 times in 5+ years) could reach..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6269462) KR Kyle R. IT Project Manager > "Sometimes voip phones would have provisioning issues reaching the server" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6786575) JC Jerick C. Administrative > "Our productivity has increased dramatically as a result of the user-friendly interface, which has made managing calls and texts much simpler." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6303249) SS Sean S. Owner > "That there sales reps will say one thing and then go on leave and not even document what was said and then your bill is around 3,000 for the life of your contract" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6597540) BT Benjamin T. Communications Manager > "The system allows for quick and easy setup of a business phone menu and voicemail system." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6267625) NR Nathan R. Director of IT > "It's difficult to find more niche things such as a specific type of call log because it's buried under another tab that doesn't really make sense." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6241001) JS Jason S. President > "Most integrations worked the first time after they were installed." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7064322) AA Armando A. Marketing Manager > "While Nextiva is a good platform overall and it offers very decent pricing, it lacks critical functions for decision-making that can hurt some numbers in growing..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6246551) JC Jerick C. Administrative > "Even though my experience has been quite good, I think that the mobile app's user experience may be improved by simplifying some of its capabilities, especially for..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6303249) EL Everett L. owner > "Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358) MN Mary N. IT Director > "My users are always moving and I have been able to setup phones in the admin office and distribute them in other buildings with ease." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6256964) EL Everett L. owner > "Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358) AN Alisha N. Customer Service Lead > "The support team is readily available through chat, email, online portal access with quick videos, or by phone." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238782) ZM Zeus M. Chief Operations Officer > "Our closing rate for sales and appointment setting has gone up significantly using call monitoring and recording, without being able to hear and see what our staff are..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025375) Brandon K. Business Development Manager > "Nextiva Contact Center is scalable and flexible, accommodating our organization's evolving needs as we grow. Whether we need to add new communication channels, onboard..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6221079) DE Daniel E. IT Systems Administrator > "The computer prompts when you call in don't give you enough time to enter your Nextiva phone number!" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6271118) CR Cade R. Sales Manager > "Its intuitive interface, flawless voice quality, feature diversity, responsive customer support, and reliability make it a top choice for businesses seeking a seamless..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012809) MC Mariangel C. Customer service representative > "One potential drawback of Nextiva is that it may be considered relatively more expensive compared to some other business communication solutions, especially for small..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6006620) AC Andrew C. Associate > "Full call control using an endless variety of call flow options, mobile connectivity, desktop app allowing you to take a softphone anywhere, voicemail via email,..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025653) AA Abdulrahman A. IT Software Management > "The iOS app could be a little better with clearing missed calls and stopping the annoying pop-up that keeps asking me to enable cellular data when it is already..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6227057) BT Benjamin T. Communications Manager > "Nextiva Business Phone Service is well suited to users who need to set up an automated phone menu." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6267625) AM Ariel M. Customer Experience Manager > "There are occasionally service issues where the phone goes down but I have not been with one phone provider that has not had issues." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6237358) WJ Wally J. Logistics coordinator > "We rely on Nextiva Business Phone Service to handle our communication challenges, enhancing teamwork, ensuring customer satisfaction, and keeping our team connected,..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025734) PL Princess L. Owner > "I had phone problems and the phone company was not able to help me, I could not run a business with no phone service. since then I switched to Nextiva and I’ve never..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6237354) BH Bruce H. President > "This is from Nextiva in response to a customer: Here at Nextiva we pride ourselves on our honesty and Amazing Service, and we strive to deliver both on every customer..." [See full review](https://www.capterra.com/p/175788/Nextiva/#SoftwareAdvice___6237327) LB Larisa B. General Manager > "I don't know why it takes 3+ months for them to approve companies to use their service, but that is an unforgivable about of time." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6323264) JJ Jamie J. Operations Manager > "With their software we were able to achieve our goals of routing calls for all 14 of our salons to one centralized location." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6148532) LB Larisa B. General Manager > "I was told by the initial person who helped set us up that they have no control over the capaign registry and no way to expedite the process." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6323264) RM Robert M. Director > "We are in the process of phone migration from Cisco Call Manager to Nextiva, Nextiva offered a competitive offer that makes it easy to move forward with a new phone..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047296) AH Ariz H. Director > "Specifically, notifications for text messages. Whenever customers text us, we don't get a notification in our email in the same manner that we do when they call us or..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025428) MZ Melissa Z. Manager > "This is an amazing feature which allows the caller to route their own call instead of talking to our receptionist (ie. press 1 for Bob, press 2 for Larry, etc)." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024234) ARR Antony Ryan R. Call Center Operator > "Sometimes we face a delay in the call logs, i don't believe it is nextiva fault but that happens." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6269456) LS Lauren S. Sr. Client Success Manager > "I like that I can take business calls on the go when I am traveling or on the road for work." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6240815) MG Mario G. IT Director > "If someone depletes your Long Distance credits, it can disable your entire account and all phone service (as described by sales, hasn't happened)." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6092301) RL Rachel L. Customer Service Representative > "You can always count on the call flow coming in at the call center in a fair and orderly fashion. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6363495) RB Robert B. IT Officer > "The desktop application was replaced soon after we converted and it is not very good or well thought out." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6237368) DF Damain F. Finance Director > "The mobile app is a standout, enabling users to stay connected on the go, enhancing productivity and flexibility for remote teams." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012789) BH Bruce H. President > "My experience with Nextiva is the company couldn't rent ethical standards, let alone own them. " [See full review](https://www.capterra.com/p/175788/Nextiva/#SoftwareAdvice___6237327) DV Don V. Admin Assistant > "Making changes is easy and mostly straight forward. If I don't know how to do something there are many tutorials and I can always rely on a customer service rep via..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6269407) RB Robert B. IT Officer > "I don't understand why a desktop application will make my computer ring." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6237368) AS Ace S. Sales Coordinator > "The flexibility and scalability of their service allowed us to add or remove lines as needed, making it easy to adapt to changing business requirements." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5048031) PL Princess L. Owner > "I switched from another VOIP company to this one because when there was a problem, there was no one there to help me." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6237354) TM Theodore M. IT Director > "I manage all of the systems for my company including the two previous phone providers, internet providers, alarm system, saas providers, etc. etc. etc., and Nextiva is..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6221303) ST Samantha T. President > "Nextiva depends on the internet., so when internet is down, so are the phones." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642) CH Carl H. Marketing > "As a remote worker, Nextiva makes it possible to call, text, or chat with colleagues and customers from my own phone extention." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024122) EL Everett L. owner > "unreliable connectivity." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358) HC Harry C. Property Manager > "Any question you could come up with the had an answer, They checked and verified that everything you did was correct and when you thought it couldn't get any better..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6226148) EL Everett L. owner > "unreliable connectivity." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358) KB Kyle B. Co Owner > "The thing I like most about Nextiva is how easy it is to use. When it comes to texting customers and making contacts, or answering calls from outside the office,..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6251002) EL Everett L. owner > "No customer support." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358) AB Alejandro B. Virtual Assistant > "I have no complains. And another feature I like is that it does not use much of my RAM when using it." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6244963) BM Barbara M. Law Clerk > "Wait times were long and there were a few times where we were on the line waiting and the call would drop, resulting in us having to wait even longer." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5039073) Jeremy B. VP Growth > "Works great and calls do not get marked spam (unlike Dialpad)." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6311016) GM Gilbert M. owner > "Extremely poor customer support. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6822512) AR Amber R. Operator > "As a small business we've been able to streamline our communication needs with a single provider." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6239203) TD Tabitha D. Administrative Assistant > "Our transfer system was not operating properly." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6638003) ST Samantha T. President > "Nextiva was a cost effective way to provide phones to several employees." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642) TL Terry L. Marketing Manager > "A couple things i didn't understand, like parking a phone takes up a phone line, having the paging system takes up a phone line. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6107062) CB Christina B. CFO > "Having the ability to download the Nextiva app on my cellphone allows me to step away from the office and still stay connected." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6081939) TL Tina L. Office Manager Assistant > "It's a bit not initially flexible when it comes to adjusting the phones' operations based on holidays or locations that are not open every other weekend." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6061122) KB Kyle B. Co Owner > "From text messages, calls, and voicemails it is an amazing service." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6251002) JK Joe K. sales manager > "Wait times, customer service needs an improvement, transfers between agents and departments for trunk accounts." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047252) LE Laura E. LOGISTIC COORDINATOR > "Nextiva has been a very useful tool for my companythe nextiva application is also very good and there are many tools that we can use to record calls, which is amazinf..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5031409) DC David C. Head of Media Ops & Distribution > "Like much of the global workforce, over the course of COVID my role went from in-office to remote. When moving to my current location, I ended up in a dead zone for..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025826) SM Sharon M. Director of Operations / Property manager > "We love the call forwarding features, such as when we need to work from home and use our personal cell phones for business-related calls. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5027181) MC Maddie C. Office Manager > "I find it a little clunky to use and prefer calling in." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238608) TL Tina L. Office Manager Assistant > "We were porting over 190 phonelines from our seventeen clinics including several faxlines, and Nextiva had made sure we'd lost none of them during the transition to..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6061122) ST Samantha T. President > "We didn't get any training on how to use the phone system." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642) FM Felipe M. Logistics Coordinator > "I work as a freight broker and making and receiving calla everyday is a critical part of my job, Nextiva has succeeded to accomplish this role effectively for me." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024424) AMR Andres Mauricio R. Operations manager > "The prior app had been riddled with numerous problems, which inevitably resulted in a significant loss of calls, ultimately translating to a loss of revenue for our..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024149) WF William F. Engineer > "We have not experienced a single outage in two years, and their service department has been reliable and responsive in supporting MACs and assisting with advanced..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6018178) JB John B. Owner > "It is a chore switching phone systems, but with all the changes Nextiva has made recently I do not see myself switching to another provider as long as the reliability..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6027350) JP Jessica P. Program Support > "My favorite feature is the user control of the auto attendant. Once you understand how it works, you can set it up to operate in whatever way is needed." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6050303) ES Erin S. Managing Director > "They even follow-up to make sure the problems do not continue. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238786) [View Reviews](https://www.capterra.com/p/175788/Nextiva/reviews/) SA Shamsul A. Director > "I just started Acefone but the customer support by \[sensitive content hidden\] and his technical..." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___6271266) Bill O. President > "To make matters worse, the system is outdated, clunky, and lacks basic features like voicemail..." [See full review](https://www.capterra.com/p/264770/Acefone/#GetApp___6758950) MNN Mohammed Nakash N. Director > "Just spoken to one of the customer representative \[sensitive content hidden\] who was very..." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___6323237) Sachin K. manager > "Feels like not genuine company" [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___7100254) IC Ian C. Company Director > "How helpful the support was in setting up the system" [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___6261673) IC Ian C. Company Director > "That the call quality wasn't so good but found out this was because we were using the wrong..." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___6261673) HD Hanna D. estimator > "they set up one-on-one calls to help you understand the platform, and will answer every question..." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___5031762) Bill O. President > "Do yourself a favor and avoid this company at all costs." [See full review](https://www.capterra.com/p/264770/Acefone/#GetApp___6758950) Cody R. Regional Vice President > "The calls, when connected, connected perfectly with high quality sound" [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___4968740) DB DONATAS B. Manager > "Sometimes is hard to receive call back from proper department." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___6180523) NS Nancy S. Marketing Director > "I really enjoy my experience with Acefone as it was seamless from start to finish in record time..." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___6130909) Cody R. Regional Vice President > "They make promises they cannot deliver on, and it's always someone else's fault within the..." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___4968740) PE Praise E. OPERATIONS MANAGER > "Acefone provides the widest combination of features for one great price." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___4732629) MW Mike W. CEO > "Not really, not yet proficient to identify any issues." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___4899676) DF Duncan F. Director > "Acefone services have been great and pricing is also really competitive." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___4721073) JM Joe M. Director > "The software does not allow copying and pasting of numbers." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3462828) Nihal S. Senior Sales Engineer > "I like the team and the quality of sound, aman and Nishant have been very helpfull." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___6085430) Neil E. Director of Business Development > "I was getting so frustrated trying to find a company that would take the time to understand our..." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3580868) AMB Ana-Maria B. CEO > "It has been great connecting with the Acefone team." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___6149360) RB Rida B. Managing director > "I didn't like the user interface colour of the platform" [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___4037657) MN Marilu N. Manager > "I like all the services I need for my business" [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___4966742) SB Stefan B. Owner > "As a novice VOIP user, I was struggling to understand the tech jargon used." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3958530) AP Anthony P. CTO > "Customer service fantastic always solves issues promptly." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___6095546) ER Eric R. Director of Business Development > "This is an issue for all numbers in my contact list that did not have country codes added." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3040328) HD Hanna D. estimator > "great accessibility, easy to use, and they are very thorough in the set-up process." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___5031762) SB Scott B. Managing Director > "We have constant problems with the service - we repeatedly cannot recieve incoming calls." [See full review](https://www.capterra.com/p/264770/Acefone/#GetApp___3261928) Neil E. Director of Business Development > "Still, it was very refreshing to know that I was being taken care of, and that my client service..." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3580868) ER Eric R. Director of Business Development > "Calls not connecting - This still doesnt connect for 5-10 calls per day" [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3040328) PE Patience E. Business Manager > "HOWEVER, THE CHANGE OF NUMBER AND & THE MAKING OF THE CALLS PART, UNLIMITED CALLS FROM ANYWHERE,..." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3147235) SB Scott B. Managing Director > "We have constant problems with and spend more time n the phone to support than we do speaking..." [See full review](https://www.capterra.com/p/264770/Acefone/#GetApp___3261928) NS Nancy S. Marketing Director > "I enjoyed working with \[sensitive content hidden\] my sales representative." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___6130909) VR Verified Reviewer Owner > "Impossible to cancel." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3764238) MC Michael C. Engineer > "Easy to get started, helpful support staff" [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___4842996) LG Lucy G. Finance & Admin > "The portal is a little clunky and sometimes features are not in the most obvious place" [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3401368) DB DONATAS B. Manager > "Price is good comparing with other." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___6180523) KS Kenneth S. President > "Haven't found any yet problems or anything negative." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3509249) JM Joe M. Director > "Excellent voice clarity, stable application and no freezing." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3462828) IA Israr A. director > "so far no cons found in their system recommend their services" [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3639614) JM Jamie M. Digital Director & Co-Founder > "The team were on hand to help me get this set up and running quickly." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3449709) GR Gordon R. Director > "Perhaps my expectations are too low." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___2845730) JS Jatinderpal S. Manager Info Systems > "Cost effective solution that is easy to setup and is feature rich" [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3582601) PF Phillip F. Company Director > "sometimes the recordings are a little laggy and not clear." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___2711339) AB Amber B. Office Manager > "Quick response time from team with queries, easy to set up" [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3865479) SB Scott B. Managing Director > "Biggest mistake we ever made as a business was going with this company." [See full review](https://www.capterra.com/p/264770/Acefone/#GetApp___3261928) [View Reviews](https://www.capterra.com/p/264770/Acefone/reviews/) ## User interface [Nextiva](https://www.capterra.com/p/175788/Nextiva/) 4.61 (914) [Acefone](https://www.capterra.com/p/264770/Acefone/) 4.63 (134) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Nextiva 35/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Tracking - Call Transfer - Chat/Messaging - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Reports - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Multi-Channel Communication - Online Voice Transmission - Queue Management - Real-Time Analytics - Real-Time Monitoring - Reporting & Statistics - SIP Trunking - SMS Messaging - Third-Party Integrations - Unified Communications - Video Conferencing - Voice Mail - Voicemail Transcription [See all features](https://www.capterra.com/p/175788/Nextiva/#features) Acefone Top features 43/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Tracking - Call Transfer - Chat/Messaging - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Reports - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Multi-Channel Communication - Online Voice Transmission - Queue Management - Real-Time Analytics - Real-Time Monitoring - Reporting & Statistics - SIP Trunking - SMS Messaging - Third-Party Integrations - Unified Communications - Video Conferencing - Voice Mail - Voicemail Transcription [See all features](https://www.capterra.com/p/264770/Acefone/#features) ### Recognition No recognitions have been awarded to Nextiva No recognitions have been awarded to Acefone ### Deployment & support Nextiva Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Acefone Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Nextiva - By Nextiva - Located in United States - Founded in 2008 Acefone - By Acefone - Located in United Kingdom - Founded in 2019 ## Popular Comparisons [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/) vs [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[4.78 (697)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) $25/month Price $1.1/month 4.6 Features 4.7 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/175788-203084/Nextiva-vs-VoIP-ms) [Acefone](https://www.capterra.com/p/264770/Acefone/)[4.63 (134)](https://www.capterra.com/p/264770/Acefone/reviews/) vs [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[4.78 (697)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) $19.99/month Price $1.1/month 4.6 Features 4.7 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/203084-264770/VoIP-ms-vs-Acefone) [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/) vs [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (10,931)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) $25/month Price $4/month 4.6 Features 4.4 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/168668-175788/Microsoft-Teams-vs-Nextiva) [Acefone](https://www.capterra.com/p/264770/Acefone/)[4.63 (134)](https://www.capterra.com/p/264770/Acefone/reviews/) vs [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (10,931)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) $19.99/month Price $4/month 4.6 Features 4.4 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/168668-264770/Microsoft-Teams-vs-Acefone) [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/) vs [Wildix](https://www.capterra.com/p/218251/Wildix/)[4.69 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) $25/month Price Contact vendor for pricing 4.6 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/175788-218251/Nextiva-vs-Wildix) [Acefone](https://www.capterra.com/p/264770/Acefone/)[4.63 (134)](https://www.capterra.com/p/264770/Acefone/reviews/) vs [Wildix](https://www.capterra.com/p/218251/Wildix/)[4.69 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) $19.99/month Price Contact vendor for pricing 4.6 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/218251-264770/Wildix-vs-Acefone) [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/) vs [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,521)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) $25/month Price $14.99/month 4.6 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144037-175788/Zoom-Video-Conferencing-vs-Nextiva) [Acefone](https://www.capterra.com/p/264770/Acefone/)[4.63 (134)](https://www.capterra.com/p/264770/Acefone/reviews/) vs [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,521)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) $19.99/month Price $14.99/month 4.6 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144037-264770/Zoom-Video-Conferencing-vs-Acefone) [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/) vs [Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/)[4.75 (195)](https://www.capterra.com/p/173804/Telnyx/reviews/) $25/month Price $1/month 4.6 Features 4.7 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/173804-175788/Telnyx-vs-Nextiva) [Acefone](https://www.capterra.com/p/264770/Acefone/)[4.63 (134)](https://www.capterra.com/p/264770/Acefone/reviews/) vs [3CX](https://www.capterra.com/p/158704/3CX/)[4.40 (465)](https://www.capterra.com/p/158704/3CX/reviews/) $19.99/month Price $350/year 4.6 Features 4.4 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/158704-264770/3CX-vs-Acefone) [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/) vs [3CX](https://www.capterra.com/p/158704/3CX/)[4.40 (465)](https://www.capterra.com/p/158704/3CX/reviews/) $25/month Price $350/year 4.6 Features 4.4 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/158704-175788/3CX-vs-Nextiva) [Acefone](https://www.capterra.com/p/264770/Acefone/)[4.63 (134)](https://www.capterra.com/p/264770/Acefone/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) $19.99/month Price $29/month 4.6 Features 4.6 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/169627-264770/RingOver-vs-Acefone)