# Compare Google Chat vs WhatsApp 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Google Chat and WhatsApp based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/175800-180345/Chat-vs-WhatsApp --- # Google Chat vs WhatsApp Features and Cost Comparison Last updated April 20th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Google ChatWhatsApp2/4 selected [Google Chat](https://www.capterra.com/p/175800/Chat/)[4.5 (2,385)](https://www.capterra.com/p/175800/Chat/reviews/) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.7 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/) [## Google Chat](https://www.capterra.com/p/175800/Chat/)[4.5 (2,385)](https://www.capterra.com/p/175800/Chat/reviews/) Starting Price Contact vendor Value-for-Money 4.6 Functionality 4.3 Ease of Use 4.6 Customer Service 4.4 Reviews Sentiment Based on [2,385 reviews](#user-reviews) Positive 2,167 Neutral 173 Negative 45 [## WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.7 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting Price Contact vendor Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.8 Customer Service 4.3 Reviews Sentiment Based on [16,400 reviews](#user-reviews) Positive 15,714 Neutral 572 Negative 114 ## Not a match? 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Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Feature ratings Email Management NA File Management NA Project Management NA Real-Time Chat 4.7 Mobile Access 4.6 66%Fit Missing features Feature ratings Email Management NA File Management NA Project Management 4.3 Real-Time Chat 4.8 Mobile Access 4.8 User satisfaction User satisfaction 4.5 User reviews[2,385](https://www.capterra.com/p/175800/Chat/reviews/) Ease of use 4.6 Functionality 4.3 Value for money 4.6 Customer support 4.4 User satisfaction 4.7 User reviews[16,400](https://www.capterra.com/p/180345/WhatsApp/reviews/) Ease of use 4.8 Functionality 4.6 Value for money 4.7 Customer support 4.3 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Businesses and teams of any size across various industries. Best for WhatsApp is used by customer service departments, marketing teams, sales organizations, e-commerce companies, banks, retailers, and businesses seeking to engage customers at scale. ## User reviews Pros & cons SP Sara P. Director of Operations > "Quick messaging and real-time updates help us stay on the same page, make decisions faster, and keep projects moving..." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___7065986) SH Sophia H. Patient Care Coordinator > "The least thing I like about Goolge Chat is that the chat history disappears if you close out of your windows after 24..." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___7162240) Brandy Z. CEO and Principal Consultant > "I would say I like the video feature the best - you just send a video link by pressing a button and then you can video talk..." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___7071830) SG Sara G. Owner > "Google Chat has way less functionality than dedicated chat tools like Slack; and it's hard to identify notifications amidst..." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6641637) VR Verified Reviewer Administrative Assistant > "It's so nice to be able to reference any past conversations, able to send documents easily, and have group messages or just..." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6858934) MST Mariane Stephanie T. Manager > "it is not interesting to use it if you want to hold with many people at the same time. And, if you doant have a google..." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___7067933) VR Verified Reviewer Realtor > "Customizable options, no bugs or problems, and great customer support." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___7099775) DC Daniel C. Benefits and Compliance Manager > "The double notification isn't a huge issue but it can clutter your email." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___7156551) LW Levin W. Cashier > "Overall experience customer support is great helps you with problems the schedule and calendar I love it" [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___7109106) JS Jinisha S. Technical assistance > "Compared to other messaging platforms, it may lack some advanced features and customizability options. Although it..." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6418602) JK James K. Manager > "Great internal company software to be able to communicate with colleagues, as well as great integrations" [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___7012211) MG Mike G. Member of Technical Staff > "It is hard to reach a human agent and often times tickets for bugs gets bounced to completely different departments." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___7071193) AG Advik G. Education Manager > "It is a good free website that is recommend to users who don't want to pay money, want good seamless integration with other..." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6517991) WJ Whitney J. HR Assistant > "The only con that I can come up with, is that you can only upload one document to a chat." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___7050266) MG Mike G. Member of Technical Staff > "There are tons of integration that works with gmail and gcal." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___7071193) RI Roberto I. Digital traffic specialist > "However, the inability to see if messages have been viewed is a drawback, as it can create uncertainty and delay in..." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6654303) Portia A. Nurse > "I like that everything stays connected in one place without needing multiple apps." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___7150535) AM Alexander M. Repair technician > "One thing i dont like is that on mobile, when i use chats connected with my work email it will automatically sign me out of..." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6450932) RI Roberto I. Digital traffic specialist > "Similarly, the Google Meet integration streamlines meeting setup with just one click, simplifying remote collaboration." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6654303) AM Alexandra M. Operational Services Manager > "Google Chat feels a little disorganized and I also wish that the chat would pop up in the same bottom right corner as when..." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6838832) Portia A. Nurse > "Overall, Google Chat has been a convenient tool for communication and collaboration." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___7150535) MW Maxi W. Controller > "Sometimes when searching for keywords within existing chats it fails to identify everything." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6669978) JS Jinisha S. Technical assistance > "Overall, Google Chat offers a streamlined and efficient communication experience, especially for users already integrated..." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6418602) JB Jatin B. Communication system tester > "No support for sending large files (limited to 100MB)" [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6435724) Brandy Z. CEO and Principal Consultant > "It is easy to chat with others as well as hop on a quick video call without there being too much human error (or for people..." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___7071830) AE Aaron E. Trainer > "We found nothing particularly special about Google Chat, as it lacks standout features compared to other messaging apps." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6491782) TA Turan A. IT Admin > "Unlike normal chat software, it offers an ideal service for meetings, thanks to its event tool, project presentation,..." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___4937364) Reynaldo O. Freelancer > "In my opinion it is a waste of space, and I need to delete it from my linked email accounts." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6656904) BW Bradley W. Director > "I wouldn’t personally choose it over Teams, but where clients use it, it causes no trouble and I enjoy working within it." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___7025486) Samuel A. Digital marketing manager > "It can be sometimes slow and has limited chatting features" [See full review](https://www.capterra.com/p/175800/Chat/#GetApp___6689075) VSPP VENKATA SAI PRASAD P. Student > "I love the chatting interface of the application and the messages are fast and the free to use thank you." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___7012606) EC Eric C. CFO > "Notifications do not reflect read messages properly." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6636634) AM Alex M. Software Engineer > "Google Chat is integrated with other Google Workspace apps, including Gmail and Google Drive, making it easy to share files,..." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___5070536) BW Bradley W. Director > "Two things: 1) I dislike the “quote in new thread feature”." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___7025486) Iyer A. National Sales Manager > "Instant communications, light platform that reduces lag, incorporates meetings and file share and has a GREAT mobile..." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6289015) CW Cody W. HR Generalist > "On some devices, it has the tendency to run a bit slow." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6420984) CP Chassis P. Office Assistant > "Google Chat is a free resource with gmail that is great to communicate with other people in your organization." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6589926) SW Stephanie W. Kids Director > "Sometimes I lose replies to messages in threads." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6735043) JL Judith L. office manager > "I really like it, no need to pay extra and helps me to be on track with my teamwork if they have any questions when they are..." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6832054) Reynaldo O. Freelancer > "My overall experience with Google chat is unnerving and not a highly rated chat communication tool." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6656904) AM Alexander M. Repair technician > "Overall google chats is a great way to keep in contact with colleagues and share pictures, documents or other files" [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6450932) JA Justin A. Owner > "Every once in a while I incur an inability to share my screen or a glitch, but often time I attribute that to my internet..." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6357442) MST Mariane Stephanie T. Manager > "the interface of google chat is quite simple and with no complexity." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___7067933) BH Barnabe H. Developper > "Not many unique features, it's a very basic chat app" [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6441349) JA Jamie A. Prompt Engineer > "It helps me be more efficient, and there is no "free" version or addons that we need to get." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6433390) SL Sandra L. Lawyer > "I don't like that it pops up in the middle of my email browser, and I can't have the chat open at the same time as my email..." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6357135) KCG Khim Cate G. CSR > "Google chat understands the value of urgent and instant messaging, making it easier for users to post important files,..." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6033734) LC ÁLvaro C. Accounting Technician > "For instance the limited ability to customize the platform's appearance. While it offers basic customization options, such..." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___4783939) VM Vincenzo M. Financial Accountant > "Good tool works well, but is missing some crucial third party tools integrations." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6654402) RL Rosland L. Corporate Paralegal > "These persons, I discovered were scammers and fake." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6437264) Aditya S. Test Engineer > "Google chat has been a great software to communicate with client, colleagues and testers for us." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6675139) Martín V. Senior Associate > "The notifications could be clearer and the general appearance is not very smooth." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___5063895) MG Mike G. Member of Technical Staff > "The interface on the web is extremely polished and efficient." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___7071193) Kwandile Mabutho K. Reviewer > "The instant messaging is not instant it is slow and has lags" [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6069695) JB Jatin B. Communication system tester > "Integration with other Google apps like Drive and Calendar" [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6435724) VR Verified Reviewer Project Manager, Market Insights > "It does not capture some words that are mentioned in the chat or it is searching more spaces/group chats instead the..." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___4641778) MT Mary T. President > "Very helpful for instant chatting and messaging within big teams..." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6622264) LA Lani A. Team Leader > "there are some bugs hat is needed to be fixed" [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6197805) DE Dawn E. Ops Mgr > "The convenience of team communication using Google chat with different workstations in the same building or even different..." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6358962) AW Alysa W. Photographer > "How many hackers use it to run their scams" [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___5054516) CC Chitranzan C. Insurance Advisor > "I can easily set up Google meet via Google chat as well and that’s what I love about it." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6837711) TD Tommy D. Consultant > "One potential downside is that some features, such as screen sharing, are not available on the mobile version of the app." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___4786369) MK Musonda K. CSO > "makes it good to communicate quickly especially when calls are not an option" [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6405825) Kevin E. Inside Sales Manager > "I don't like that Google chat allows for only one hyperlink or inline image per chat message." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___4382203) KC Kelsea C. Secretary > "This helped us a ton through our email to where if someone is on the phone, we can give them instructions on how to answer..." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___5052169) VR Verified Reviewer QA Engineer > "I think its APIs at the moment are fairly limited and do not provide a lot of integration options with third party tools." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___4003084) NE Nikki E. Junior Partner Support SPecialist > "Google chat is very helpful when it comes to communication as it cover wide location, so we can communicate even our clients..." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6190862) Allen E. President > "its very basic, more business like and less fun like whatsapp. " [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___5050541) WJ Whitney J. HR Assistant > "Google support has been easy to work with when issues have arised." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___7050266) VR Verified Reviewer Owner > "I hope the developers must improve this feature because I don't get the purpose of it." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6356124) VR Verified Reviewer Project Manager > "Super easy to use!" [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___7126019) KB Kevin B. Owner > "The customer service is subpar." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6164249) DC Daniel C. Benefits and Compliance Manager > "Functionality is also easy to use." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___7156551) GH Gompa H. Software Quality Analyst > "Does not support large video files and sometimes video take more time to load" [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___4640088) Baylee N. Talent Partner > "I like the functionality of Google chat, its very easy to use and widely used among many." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6861007) VM Vishwajeet M. Digital Marketor > "Additionally, GoogleChat may not offer the same level of security and privacy as some other messaging and collaboration..." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___4641265) APD Anu Priya D. Lead Healthcare Recruiter > "It's simple to use, and the integration with Google Workspace makes it a breeze for collaboration." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6791406) AI Ally I. Property Manager > "It's easy to message the wrong person because of the layout." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6288681) CW Cody W. HR Generalist > "It's easy to create, manage, collaborate, & suspend chat conversations with everyone I need to." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___6420984) TA Turan A. IT Admin > "It is very difficult to find a negative or negative trait." [See full review](https://www.capterra.com/p/175800/Chat/#Capterra___4937364) [View Reviews](https://www.capterra.com/p/175800/Chat/reviews/) Maragaret L. Owner > "I enjoy using it for personal, but I also receive business notifications for my software updates, for new art masterclasses available and for keeping in touch with people..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7077974) VR Verified Reviewer IT Service Desk Analyst > "It also relies heavily on a stable internet connection, so calls and messages can be unreliable in low‑signal areas, and the app can take up a lot of storage over time as photos..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7101164) Michael Z. Owner > "The call quality is solid, messages are delivered quickly, and features like voice notes, group chats, and media sharing make everyday communication convenient. While it’s not..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137312) VR Verified Reviewer Team Lead > "Being a simple chat app means there's no plugin ecosystem, no third party modules and no way to meaningfully extend the core interface (Unless reviewing business API's, which..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131246) CT Cameron T. IT Service Desk Analyst > "Whats App is a great messaging tool for use within the workplace for collaborative efforts or for personal use, providing lots of great services like texts, video calls and the..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7105479) VR Verified Reviewer Software Engineer > "Another downside is that it can take up a lot of storage over time, especially with frequent media sharing in chats and groups." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429) Eromal R. Network Senior Operations Specialist Americas > "I appreciate that it functions as a comprehensive, centralized communications hub—it simplifies my daily life to have reliable international messaging, high-quality voice calls,..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) AG Amita G. Learning and Development Coordinator > "That you cannot send messages or receive them if you don't have internet connection. When photos are send, I dislike the fact that the picture quality is reduced." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7097026) SH Sophia H. Patient Care Coordinator > "The platform offers fast communication, end-to-end encryption for privacy, and the ability to share photos, videos, documents, and locations easily." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7162246) SB Scott B. Electrician > "I’m frustrated that statuses can’t exceed 30 seconds, this is forcing me to cut long videos and post multiples clips which is unnecessary more step." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7147576) Cristin H. Office manager > "Being able to instantly drop pds, voice notes, and location tags makes it much faster and more agile than traditional email threads for daily operations" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7177164) Seppe H. Head of IT > "Additionally, the limit on file sizes for high-quality video sharing can be frustrating when I need to send large documents or clips." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7148133) VR Verified Reviewer Team Lead > "It hosts a standardised library of media (Gifs, emojis, etc) that maps across to most platforms (apple, android, microsoft) universally." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131246) SM Shriya M. Assistant Trainee > "Also, media like photos and videos can quickly take up a lot of storage, and the backup/restore process isn’t always smooth." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7119822) SH Sophia H. Patient Care Coordinator > "Its strong security features, cross-platform accessibility, and consistent performance make it an effective communication tool for both personal and professional use." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7162246) VR Verified Reviewer Computer Engineer > "Also, backups are not always fully encrypted, and some updates introduce changes that may affect performance or privacy concerns due to its connection with Meta." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7088622) VR Verified Reviewer Software Engineer > "It is especially useful for quick conversations and group chats, and it rarely requires any effort to figure out how things work. Despite a few small issues like storage usage..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429) RS Ravindra S. Owner > "Additionally, the desktop application sometimes takes a long time to sync messages with the mobile device, especially after being offline for a while." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7159972) JEP Jennifer Elizabeth P. Backend Developer > "The new screen sharing during a video call has been one of the greatest features ever, it reduce a lot of stress during call for me." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7120321) MGB Mary Grace B. Dance Instructor > "Sometimes I find it hard to make a group chat with people who are not in my contacts, if there was a way to search someone's name without having them saved that might help?" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7088747) Eromal R. Network Senior Operations Specialist Americas > "Finally, the ability to quickly share different media types (photos, documents, contacts, locations) is very well integrated and dependable." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) Maisie C. owner > "What I do not like is the uncertainty of if the other party received their message, and the poor notifications on my phone whenever their response was received" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7132363) GA Gauri A. Senior HR Manager > "It is like I am giving them a demo of feature related to group calling or making them understand how filters work, which makes it easy for them to understand the features of..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7166920) TW Therrin W. Tutor > "Notifications can feel overwhelming, backup options are confusing, and privacy settings take effort to find at times no." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7102377) Seppe H. Head of IT > "I also love the versatility of the desktop app, which allows me to stay connected and type much faster while I am working without needing to check my phone constantly." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7148133) CR Cort R. Data Analyst > "Some limited functionality with group messaging and integration with data products limits it at times." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7132978) Bishal S. relationship manager > "rich media sharing, dependable group chats,robust end to end encryption for privacy, free, world wide communication." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7076862) CK Christina K. Manager > "If there is an invalid phone number that we are trying to reach out to, WhatsApp does not always let us know that it doesn't go through unless we go back and check it ourselves." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7157080) KL Kat L. Undisclosed > "The app runs smoothly with very few bugs, makes communication fast and convenient, and is helpful for coordinating projects, sharing files, and staying connected." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7157291) VR Verified Reviewer Software Engineer > "What I like least about WhatsApp is the lack of strong customer support since there is no direct way to quickly resolve issues when something goes wrong." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429) JA Jess A. Creative designer. > "I like the video calls and the group chats too which allow to send messages to multiple people at the same time" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7075716) DC Daniel C. Benefits and Compliance Manager > "I can't think of too many cons. If i had to give 1 I would say that I am unsure if you can turn off the Meta AI aspect/chat button which can be a bit annoying if you are..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7159045) Kassidy K. Chiropractor > "I love that it allows different group messages to allow team members to be involved in message threads that are applicable to them." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7095990) VR Verified Reviewer Team leader > "There’s a major privacy concern that anyone can use another app or third-party tool to scan your QR code and easily access your WhatsApp on their own device, without your..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6858131) MW Marita W. Realtor > "It syncs very well with my cellphone allowing me to make calls and send texts simply by downloading the app." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7167343) Zeeshan N. Site Executive Officer > "Its lack of ability to control , scams, phishing attempts and the spread of misinformation , especially in large Group Chats." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7061925) TP Tomica P. Supervisor > "It allows me to create as many group chats as possible and keep all the information within them." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7127782) Portia A. Nurse > "Sometimes notifications can be delayed and group chats can get a bit overwhelming and also the downloads." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131665) Bliss B. Administrative assistant Creative > "What I like most is that all you need is an internet connection and you can chat , video call, or voice call anyone, anywhere It's an incredible value for money." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7087498) KW Kayla W. hr > "sometimes there are connection issues when audio and video calling people the signal is not as strong" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7127825) AM Andy M. NA > "It keeps me in touch within the UK with my family who live 300 miles away be it video, text or phone calls that cost nothing to make." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7148110) Michael Z. Owner > "Group chats can get messy quickly, and there aren’t many tools to properly manage or filter conversations." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137312) VR Verified Reviewer Team leader > "One of the best features is the ability to send multiple images, videos, or documents at once — which saves a lot of time." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6858131) MN Melissa N. Owner > "Sometimes since it is not my main messaging and calling app I can miss or forget to look at notifications" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7174782) SM Shriya M. Assistant Trainee > "It makes communication easy with features like group chats, file sharing, and end-to-end encryption for privacy" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7119822) AM Ahmed M. Freelancer > "Lack of content control: WhatsApp does not provide any control over the content of messages sent through it, which sometimes causes unwanted content to reach the user, as well..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6781365) VR Verified Reviewer Digital coordinator > "I loved that I now can contact friends and family internationally, that it is easy to use, and the ability to share videos and photos fairly well in addition to customizable..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7114964) WR Will R. SR. HR Operations Specialist > "The group chats can sometimes become overwhelming with too many messages, and it can be difficult to keep up with conversations." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131420) ANJ Aja Nurse J. Student Leader > "Sharing environmental activities, updates, and links across platforms was simple, and students could join with one click." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7150822) KF Kelvin F. Owner > "When I post photos or videos in status, they lost their original quality even in the profile, the photo quality drops" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6870975) RS Ravindra S. Owner > "WhatsApp is incredibly user-friendly and offers seamless instant messaging, voice calls, and video calls for free." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7159972) Cynthia R. Therapist > "Often times I get group invitations from folks I don't know and that sometimes can frustrate me but I'm able to decline requests." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7135950) OB Oluwatobi B. Graduate Teaching Assistant > "Personally, I believe WhatsApp is the number one social media platform for chatting or messaging with friends and family through audio or video call." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7083771) BT Brianna T. Lead Editor > "Unfortunately you have to go into the settings and individually mute large group chats." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7125241) Lauren F. Legal Secretary > "I love the fairly new status feature where you can post images for all your contacts to see." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109668) PP Pronay P. Consultant > "There is a issue, I'm facing an issue where WhatsApp audio messages automatically switch from the external speaker to the call speaker, and the proximity sensor turns off the..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6529389) Cristin H. Office manager > "WhatsApp serves a highly efficient real-time communication platform for small teams and client management." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7177164) SK Sam K. Projects manager > "The only minor issue is I don't always get notifications at work but because this is only at work I believe it to be the Wi-Fi as opposed to be App." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7103498) EJ Ethan J. Auditor > "The app allows for video calls and mobile calls using internet instead of data." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7129105) RM Rachael M. Healthcare Entrepreneur > "Sometimes notifications stop working and you need to uninstall and reinstall the app." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7081097) RH Ramona H. Owner > "I’ve used this App for personal messages, work messages, group chats (when I decided to go back to university for awhile) and even international communication, overall it’s easy..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7084094) CSL Charles-Stephen L. CYM Media Generalist > "You can lose data without realizing it thanks to the disappearing messages option." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7169889) VR Verified Reviewer Team leader > "Recent updates like group chat invites and news broadcasting channels have made the app even more versatile and trustworthy. Despite the privacy issue, WhatsApp has been my..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6858131) RJ Rashaad J. Junior A and R Associate > "Information can quickly be lost in conversations if ephemeral messages are enabled." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7135261) MK Maik K. Content Creator > "Sending direct messages, voice notes and high quality photos is fast and simple with WhatsApp." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7138260) SRF Sara Ruth F. Manager > "I don't like that you need a cell phone to be able to use it because when my mobile device breaks down I can no longer use the application, and while I am repairing or changing..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6761457) Andrew B. Managing Director > "It allows for a cheap way of strengthening our business reach and ease of use for our customers to contact us / keep updated. " [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7107059) Kian K. Sales Manager > "Sometimes we get logged out from the sales teams side, and it's a hassle to have to scan the login from the main user everytime, however CRM stays connected." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7054041) IA Islam A. free lancer > "it is amazing application help me to being in touch with all people and i can send a voice notes and typing to my friends and i can know my friends news and i wanted to hear..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6829307) BA BISHNU A. Project Engineer > "The quality of the images or even videos seem a bit off compared to say like Viber." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7081398) SRF Sara Ruth F. Manager > "I like that I can easily communicate with my contacts and I can share all kinds of information, such as videos, images, and even my location which is very useful for organizing..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6761457) Parker W. Teacher > "The biggest downside for me is that it relies heavily on your phone number, which isn’t always ideal." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137909) KKF Keise Kethlen F. Home office > "I really like it because of its many features, such as: switching between conversations, organizing conversations in folders, keeping frequent conversations, creating groups of..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6564370) Ragupathy S. Freelancer > "The biggest issue is image compression. When I send a photo, the quality gets reduced significantly." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7060077) Stephanie W. Owner > "I like how customizeable the notifications are and that you can decide whether your messages show "read" or not." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7117513) MK Maik K. Content Creator > "There is no way to post status videos longer than30 seconds." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7138260) SR Sam R. Residency Program Administrator > "I especially love the voice message feature, where you can convey a good amount of information without typing a novel." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7118366) KL Kat L. Undisclosed > "One downside of WhatsApp is that customer support can be slow or limited when problems occur." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7157291) Eromal R. Network Senior Operations Specialist Americas > "The chat interface is clean and allows for easy organization with pinned chats and group management." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) Bishal S. relationship manager > "Connectivity: The app needs internet, and that may be a problem in low connection places." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7076862) [View Reviews](https://www.capterra.com/p/180345/WhatsApp/reviews/) ## User interface [Google Chat](https://www.capterra.com/p/175800/Chat/) 4.53 (2,385) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) 4.69 (16,400) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity/News Feed 120 Important Google Chat Top features 15/38 - Access Controls/Permissions - Activity Dashboard - Activity/News Feed - AI Copilot - Alerts/Notifications - API - Audio Calls - Calendar Management - Calendar Sync - Collaboration Tools - Commenting/Notes - Contact Management - Content Management - Customizable Branding - Data Import/Export - Discussions/Forums - Document Management - Drag & Drop - Email Management - File Management - File Sharing - Generative AI - Meeting Management - @mentions - Mobile Access - Progress Tracking - Project Management - Real-Time Chat - Real-Time Updates - Reminders - Reporting & Statistics - Search/Filter - Single Sign On - Surveys & Feedback - Task Management - Third-Party Integrations - Video Conferencing - Workflow Management [See all features](https://www.capterra.com/p/175800/Chat/#features) WhatsApp 14/38 - Access Controls/Permissions - Activity Dashboard - Activity/News Feed - AI Copilot - Alerts/Notifications - API - Audio Calls - Calendar Management - Calendar Sync - Collaboration Tools - Commenting/Notes - Contact Management - Content Management - Customizable Branding - Data Import/Export - Discussions/Forums - Document Management - Drag & Drop - Email Management - File Management - File Sharing - Generative AI - Meeting Management - @mentions - Mobile Access - Progress Tracking - Project Management - Real-Time Chat - Real-Time Updates - Reminders - Reporting & Statistics - Search/Filter - Single Sign On - Surveys & Feedback - Task Management - Third-Party Integrations - Video Conferencing - Workflow Management [See all features](https://www.capterra.com/p/180345/WhatsApp/#features) ### Recognition Google Chat is recognized as a top-rated tool in 4 Capterra Shortlist reports Best Value Team CommunicationSoftware (2026)  WhatsApp is recognized as a top-rated tool in 2 Capterra Shortlist reports Best Value Live ChatSoftware (2026)  ### Deployment & support Google Chat Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos WhatsApp Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Google Chat - By Google - Located in United States - Founded in WhatsApp - By WhatsApp - Located in United States - Founded in ## Popular Comparisons [Google Chat](https://www.capterra.com/p/175800/Chat/)[4.53 (2,385)](https://www.capterra.com/p/175800/Chat/reviews/) vs [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,079)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Contact vendor for pricing Price $4/month 4.3 Features 4.4 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/168668-175800/Microsoft-Teams-vs-Chat) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/) Contact vendor for pricing Price $8.75/month 4.6 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-180345/Slack-vs-WhatsApp) [Google Chat](https://www.capterra.com/p/175800/Chat/)[4.53 (2,385)](https://www.capterra.com/p/175800/Chat/reviews/) vs [Telegram](https://www.capterra.com/p/180347/Telegram/)[4.66 (6,426)](https://www.capterra.com/p/180347/Telegram/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.3 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/175800-180347/Chat-vs-Telegram) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Contact vendor for pricing Price $25/month 4.6 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-180345/LiveChat-vs-WhatsApp) [Google Chat](https://www.capterra.com/p/175800/Chat/)[4.53 (2,385)](https://www.capterra.com/p/175800/Chat/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/) Contact vendor for pricing Price $8.75/month 4.3 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-175800/Slack-vs-Chat) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Contact vendor for pricing Price $15/month 4.6 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-180345/LiveAgent-vs-WhatsApp) [Google Chat](https://www.capterra.com/p/175800/Chat/)[4.53 (2,385)](https://www.capterra.com/p/175800/Chat/reviews/) vs [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,298)](https://www.capterra.com/p/153140/Connecteam/reviews/) Contact vendor for pricing Price $29/month 4.3 Features 4.5 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/153140-175800/Connecteam-vs-Chat) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) Contact vendor for pricing Price $59/month 4.6 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/167015-180345/Text-Request-vs-WhatsApp) [Google Chat](https://www.capterra.com/p/175800/Chat/)[4.53 (2,385)](https://www.capterra.com/p/175800/Chat/reviews/) vs [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[4.70 (17,618)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Contact vendor for pricing Price $7/month 4.3 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/175800-247901/Chat-vs-Google-Workspace) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Contact vendor for pricing Price $0/month 4.6 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-180345/Tidio-Chat-vs-WhatsApp) [Google Chat](https://www.capterra.com/p/175800/Chat/)[4.53 (2,385)](https://www.capterra.com/p/175800/Chat/reviews/) vs [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[4.49 (12,140)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/) Contact vendor for pricing Price $6/month 4.3 Features 4.3 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/175800-176572/Chat-vs-Google-Hangouts) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Contact vendor for pricing Price $20/month 4.6 Features 4.5 4.8 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/169505-180345/Zoho-Desk-vs-WhatsApp)