# Google Chat vs Webex Suite: Features and Cost Comparison 2026 | Capterra

> Google Chat vs Webex Suite: Which team communication tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision.

Source: https://www.capterra.com/compare/175800-237272/Chat-vs-Webex

---

# Google Chat vs Webex Suite Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Google ChatWebex Suite2/4 selected

[Google Chat](https://www.capterra.com/p/175800/Chat/)[4.5 (2378)](https://www.capterra.com/p/175800/Chat/reviews/)

[Webex Suite](https://www.capterra.com/p/237272/Webex/)[4.4 (7395)](https://www.capterra.com/p/237272/Webex/reviews/)

[## Google Chat](https://www.capterra.com/p/175800/Chat/)[4.5 (2378)](https://www.capterra.com/p/175800/Chat/reviews/)

[## Webex Suite](https://www.capterra.com/p/237272/Webex/)[4.4 (7395)](https://www.capterra.com/p/237272/Webex/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor for pricing

Value-for-Money

4.6

Functionality

4.3

Ease of Use

4.6

Customer Service

4.4

Starting Price

$25.00/month

Starting Price

$25.00/month

Value-for-Money

4.2

Functionality

4.3

Ease of Use

4.3

Customer Service

4.2

Reviews Sentiment

Based on [2,378 reviews](https://www.capterra.com/p/175800/Chat/reviews/)

Positive

2,161

Neutral

172

Negative

45

Positive

2,161

Neutral

172

Negative

45

Reviews Sentiment

Based on [7,395 reviews](https://www.capterra.com/p/237272/Webex/reviews/)

Positive

6,584

Neutral

679

Negative

132

Positive

6,584

Neutral

679

Negative

132

Best for (according to reviews)

-   **Business size**: Small businesses account for 62% of reviews (1,469), demonstrating broad uptake among smaller organizations, with enterprises and midsize businesses making up 36% combined.
-   **Industry**: Education management, computer software, and marketing/advertising collectively represent 22% of reviews, indicating diverse industry adoption.
-   **Use cases**: Instant messaging & chat (78%), team communication (63%), and online meetings (7%) highlight a focus on collaboration and real-time connectivity.

Best for (according to reviews)

-   **Business size**: Small businesses account for 40% of reviews (2,998), followed by enterprises at 37% (2,750), showing widespread use across varied organization sizes.
-   **Industry**: Information technology, computer software, and healthcare together represent 26% of reviews, indicating notable adoption in tech-driven and health sectors.
-   **Use cases**: Meeting (57%), video conferencing (35%), and web conferencing (27%) are the main use cases, highlighting a focus on virtual collaboration.

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## Reviewer verdict

Google Chat

Google Chat users find it best for instant team communication and collaboration, appreciating its integration with Google Workspace apps like Gmail, Google Drive, and Google Meet. Reviewers value its cost-effectiveness, especially for small businesses using the free version or Google Workspace bundle, and highlight its real-time chat, customizable notifications, and mobile access. However, they mention that video call features and file sharing can be limited compared to other options.

Webex Suite

Webex Suite reviewers consider it ideal for organizations needing comprehensive meeting and collaboration tools, citing its meeting scheduling, screen sharing, annotation, and virtual whiteboard features. Users appreciate its integrations with Microsoft Outlook, Teams, and Slack, and find its mobile and desktop experiences useful for staying connected. They note its subscription plans suit larger teams, though some mention the licensing model and call quality can be drawbacks for smaller businesses.

## Features comparison

When looking at team communication tools like Google Chat and Webex Suite, price is just one factor to consider. Understanding their features and differences can help determine which one best suits your needs, maximizing efficiency while avoiding unnecessary costs. Here's how they compare in key areas that matter most. \[[1](#source-item-1)\]

Key features rated by users

Features selected based on 52,543 reviews from Team Communication users.  
about the Fit Score methodology.

Fit Score methodology

To calculate the Fit Score, our proprietary methodology factors in the following:

  

-   The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used.
-   Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings.

  

Please note:

  

-   To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews.
-   If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation.

Google Chat

83%Fit

High performer

Feature ratings

Real-Time Chat

4.7

Mobile Access

4.6

Alerts/Notifications

4.5

File Sharing

4.4

Webex Suite

80%Fit

Feature ratings

Real-Time Chat

4.5

Mobile Access

4.3

Alerts/Notifications

4.3

File Sharing

4.2

Real-Time Chat

4.7 (515)

4.5 (515)

Google Chat users appreciate the real-time chat feature for its ability to facilitate instant communication, enhance collaboration, and increase productivity. They find it useful for quick decision-making, organizing tasks, and staying updated with the latest information. Users also value the integration with other Google services and the ability to see when someone is typing. However, some users mention occasional delays in message delivery. Webex Suite users, on the other hand, highlight the ease of use and the ability to chat during meetings without interrupting the speaker. They appreciate the integration with other tools like Vidcast and Slido, and the ability to share files within the chat. Some users, however, report issues with lag and a clunky interface. Overall, users find Google Chat effective for instant communication and collaboration, while they value Webex Suite for its integration and in-meeting chat capabilities.

Mobile Access

4.6 (611)

4.3 (612)

Google Chat users find mobile access crucial for staying connected and productive on the go. They appreciate the smooth and easy-to-use mobile app, which they say allows them to manage messages and attend meetings from anywhere. Users also value the ability to keep personal and professional accounts separate. However, some users mention limitations in functionality compared to the desktop version. Webex Suite users, meanwhile, praise the mobile app for its seamless integration with the desktop client and the ability to join meetings and collaborate from anywhere. They find it useful for staying connected while traveling or away from their desks. Some users, however, report issues with battery drain and difficulty in using the mobile platform for certain features. In general, users find both platforms valuable for mobile access, noting that Google Chat offers convenience and Webex Suite provides seamless integration.

Alerts/Notifications

4.5 (546)

4.3 (115)

Google Chat users appreciate the customizable alerts and notifications, which they say help them stay informed about new messages, mentions, and important updates. They find the notifications timely and useful for ensuring they don't miss any critical communication. Users also value the ability to set a 'do not disturb' schedule. However, some users report occasional delays in notifications and issues with notifications turning off by themselves. Webex Suite users, on the other hand, find the alerts and notifications reliable and comprehensive. They appreciate the ability to receive notifications on multiple devices and the option to customize notification settings. Some users, however, mention that the notifications can be overwhelming at times. Overall, users find Google Chat's notifications helpful for staying connected, while they value Webex Suite's reliability and customization options.

File Sharing

4.4 (415)

4.2 (348)

Google Chat users find the file sharing feature useful for exchanging documents, images, and other files within the chat interface. They appreciate the integration with Google Drive, which they say makes collaboration easier. However, some users mention that the process can feel disjointed and managing shared files can be cumbersome. Webex Suite users, meanwhile, value the secure and reliable file sharing capabilities. They find it easy to share files across multiple devices and appreciate the ability to annotate shared files. Some users, however, report issues with file sharing during meetings and occasional bugs. In summary, users find Google Chat's file sharing feature convenient for collaboration, while they appreciate Webex Suite's security and ease of use.

## Pricing comparison

### Starting prices

Google Chat

Contact vendor for pricing

Webex Suite

$25.00

Per User

(Per Month)

Free Trial

Free Version

[View pricing plans](https://www.capterra.com/p/237272/Webex/pricing/)

### Value-for-money analysis

4.6 (2378)

4.2 (7395)

A comparison of how reviewers evaluate the value for money provided by both Google Chat and Webex Suite indicates that Google Chat reviewers find it offers good value due to its integration with Google Workspace and its free availability, while Webex Suite reviewers appreciate its extensive features and the affordability of its subscription plans. Reviewers find Google Chat to be a cost-effective solution, especially when bundled with Google Workspace. They appreciate its free version, which provides basic functionalities without additional costs. Users also value its seamless integration with other Google services, making it a practical choice for small businesses. However, some users mention that the pricing for additional features can be high and not as competitive as other options. When it comes to Webex Suite, reviewers highlight its comprehensive feature set and the benefits of its free version, which supports a significant number of participants and offers essential functionalities. They also note that the subscription plans are affordable for larger organizations. However, some users feel that the premium plans are expensive and that the licensing model can be complex, making it less ideal for smaller businesses or those with limited budgets.

## Integrations

Popular Integrations

Compare available integrations between Google Chat and Webex Suite.

### Google Drive

Google Chat

Webex Suite

### Zapier

Google Chat

Webex Suite

### Google Docs

Google Chat

Webex Suite

### GitHub

Google Chat

Webex Suite

### Gmail

Google Chat

Webex Suite

### Cvent Event Management

Google Chat

Webex Suite

### Google Calendar

Google Chat

Webex Suite

### Microsoft Outlook

Google Chat

Webex Suite

Total Integrations

6

Gmail

Reviewers mention that integrating Gmail with Google Chat enhances productivity, allowing seamless communication and file sharing within the same platform, which they say is ideal for professional settings.

Google Drive

Users report that Google Chat's integration with Google Drive facilitates easy file sharing and real-time collaboration, which they note improves efficiency in team projects and data management.

Google Meet

Reviewers state that Google Chat's integration with Google Meet simplifies meeting setup and video calls, which they say enhances remote collaboration and quick communication among team members.

Google Calendar

Users say that integrating Google Calendar with Google Chat helps in scheduling meetings and setting reminders, which they note ensures team coordination and timely updates on deadlines.

Google Workspace

Reviewers report that Google Chat's seamless integration with Google Workspace enhances collaboration, which they indicate is beneficial for sharing files, accessing Google Docs, and managing team projects efficiently.

Google Chat Integrations (6)

-   [Gmail](https://www.capterra.com/p/202338/Gmail/)
-   [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)
-   [Google Docs](https://www.capterra.com/p/160756/Google-Docs/)
-   [Google Drive](https://www.capterra.com/p/161425/Drive/)
-   [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)
-   [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)

Total Integrations

20

Microsoft Outlook

Reviewers say that they integrate Webex Suite with Microsoft Outlook to schedule and send meeting invitations, noting that it simplifies calendar management and meeting coordination.

Microsoft Teams

Users report that they use Webex Suite with Microsoft Teams for video conferencing and file sharing, which they note enhances collaboration and communication within their organizations.

Slack

Reviewers mention that they integrate Webex Suite with Slack for seamless communication and quick calls, saying that it improves workflow efficiency and team alignment.

Webex Suite Integrations (20)

-   [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)
-   [Chronus](https://www.capterra.com/p/140234/Chronus-Mentoring-Software/)
-   [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)
-   [eleveo Workforce Optimization](https://www.capterra.com/p/92461/CallREC/)
-   [GitHub](https://www.capterra.com/p/129067/GitHub/)
-   [Google Chrome](https://www.capterra.com/p/228985/Chrome/)
-   [Highspot](https://www.capterra.com/p/148612/Highspot/)
-   [Hyro](https://www.capterra.com/p/200197/Hyro/)
-   [Lucidspark](https://www.capterra.com/p/211643/LucidSpark/)
-   [Microcall](https://www.capterra.com/p/128915/Microcall/)
-   [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)
-   [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)
-   [Slack](https://www.capterra.com/p/135003/Slack/)
-   [Spiky.ai](https://www.capterra.com/p/10005445/Spiky-ai/)
-   [Theta Lake Compliance Suite](https://www.capterra.com/p/188469/Theta-Lake-Compliance-Suite/)
-   [Vedubox](https://www.capterra.com/p/216219/Vedubox/)
-   [Zapier](https://www.capterra.com/p/130182/Zapier/)
-   [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)
-   [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/)
-   [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

For each product, we show you the most common integrations according to our user reviews and analyze themes in what reviewers say to highlight what you need to know.

## How does the user experience compare on Google Chat vs Webex Suite?

### Overall rating

4.5 (2378)

4.4 (7395)

### User interface

Google Chat

Webex Suite

### Customer service and support

Google Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

Webex Suite

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

## What users say about the pros and cons of Google Chat vs Webex Suite

When it comes to team communication tools, Google Chat and Webex Suite are two options that have been reviewed on Capterra by verified reviewers. Explore the experiences our reviewers have shared about Google Chat and Webex Suite to see how they stack up against one another and pick the one that would best fit your needs. Users appreciate Google Chat for its versatile chat messaging, allowing both one-on-one and group conversations, and its integration with other Google Workspace applications. They also value the convenience of email chat, which facilitates quick communication without needing to switch between different platforms. Additionally, Google Chat's team communication features are praised for their seamless integration with other Google tools, enhancing collaboration and project management. When it comes to Webex Suite, reviewers highlight its comprehensive meeting tools, including scheduling, recording, and breakout rooms, which enhance collaboration. They also appreciate the screen sharing and real-time annotation features, which aid in effective teamwork. Moreover, Webex Suite's team collaboration tools, such as file sharing and virtual whiteboards, are noted for boosting productivity and communication. When it comes to cons, users find Google Chat's video call functionality lacking, citing issues with lag and limited features. They also mention that notifications can be inconsistent and disruptive. At the same time, they note that sending files is cumbersome due to size limitations. Meanwhile, Webex Suite users report audio and video quality issues during calls, which can disrupt meetings. They also find the call functionality to be problematic, with connectivity issues and confusing interfaces being common complaints. \[[2](#source-item-2)\]

Pros

Google Chat

SP

Sara P

Director of OperationsAlternative Medicine, 2 - 10 employeesUsed the software for: More than 2 years.

“Quick messaging and real-time updates help us stay on the same page, make decisions faster, and keep projects moving smoothly.“

December 18, 2025

Brandy Z

CEO and Principal ConsultantProfessional Training & Coaching, 2 - 10 employeesUsed the software for: More than 2 years.

“I would say I like the video feature the best - you just send a video link by pressing a button and then you can video talk immedately on Google Meet.“

January 1, 2026

Webex Suite

Steven M

system techniqueManagement Consulting, 5,001 - 10,000 employeesUsed the software for: 6-12 months.

“I think it's a well-structured collaboration tool where I can seamlessly develop my hybrid work in meetings, communication, and file sharing, all very securely.“

October 2, 2025

KS

Kimberly S

Patient Service RepresentativeHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: 6-12 months.

“What I enjoy most about WebEx is the ability to communicate with those within my office to ensure the safety of the provider, if needed.“

December 15, 2025

Cons

Google Chat

MT

Mariane Stephanie T

ManagerBusiness Supplies and Equipment, 2 - 10 employeesUsed the software for: More than 2 years.

“it is not interesting to use it if you want to hold with many people at the same time. And, if you doant have a google account, you wont be able to use google chat, hence limiting it's sphere of operation“

December 22, 2025

MG

Mike G

Member of Technical StaffComputer Hardware, 201 - 500 employeesUsed the software for: More than 2 years.

“It is hard to reach a human agent and often times tickets for bugs gets bounced to completely different departments.“

December 30, 2025

Webex Suite

CG

Carly G

Curriculum designer and trainerFood & Beverages, 5,001 - 10,000 employeesUsed the software for: 1-2 years.

“I can’t say this is something that I like Lisa about WebEx, but that it wasn’t integrated into the other communication programs they were using so that made it difficult to allow this program to interact with others.“

December 5, 2025

JG

Jessica G

RealtorReal Estate, 51 - 200 employeesUsed the software for: More than 2 years.

“Sometimes hard to search and find past messages , when finding them and trying to click on them it doesn’t always take you to the message“

April 25, 2025

* * *

Sources

1.  Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from team communication software. This list is not exhaustive. For additional features, refer to the vendor’s website.
    
2.  Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar.
    

* * *

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