# Act! vs EngageBay CRM: Features and Cost Comparison 2026 | Capterra > Act! vs EngageBay CRM: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/175860-178819/Act-vs-EngageBay-Marketing --- # Act! vs EngageBay CRM Features and Cost Comparison Last updated May 11th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Act!EngageBay CRM2/4 selected [Act!](https://www.capterra.com/p/175860/Act/)[3.9 (909)](https://www.capterra.com/p/175860/Act/reviews/) [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) [## Act!](https://www.capterra.com/p/175860/Act/)[3.9 (909)](https://www.capterra.com/p/175860/Act/reviews/) [## EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting Price $30.00/month Starting Price $30.00/month Value-for-Money 3.8 Functionality 3.9 Ease of Use 3.9 Customer Service 3.6 Starting Price $14.99/month Starting Price $14.99/month Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.5 Customer Service 4.8 Reviews Sentiment JS Based on [909 reviews](https://www.capterra.com/p/175860/Act/reviews/) Positive 650 Neutral 107 Negative 152 Positive 650 Neutral 107 Negative 152 Reviews Sentiment Based on [907 reviews](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Positive 878 Neutral 22 Negative 7 Positive 878 Neutral 22 Negative 7 Best for (according to reviews) - **Business size**: Small businesses account for 582 reviews, representing 70% of feedback, indicating strong adoption among this segment. - **Industry**: Management consulting, financial services, and real estate together contribute 18% of reviews, showing moderate engagement across these sectors. - **Use cases**: CRM (52%), contact management (41%), and marketing automation (19%) are primary uses, highlighting focus on customer and contact management. Best for (according to reviews) - **Business size**: Small businesses account for 833 reviews, representing 93% of feedback, indicating strong adoption among this segment. - **Industry**: Marketing & advertising, IT services, and computer software together contribute 32% of reviews, highlighting diverse industry usage. - **Use cases**: CRM (59%), email marketing (52%), and all-in-one marketing platform (22%) are the main use cases, reflecting a focus on integrated marketing solutions. ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Brevo 4.6 (3,445) * * * Starting Price $9.00 Usage Based,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Bitrix24 4.2 (990) * * * Starting Price $69.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 82% of reviewers rated it above 4 stars * * * ### Odoo 4.2 (1,306) * * * Starting Price $31.10 Per User,Per Month Free Trial Free Version * * * User rating 83% of reviewers rated it above 4 stars * * * Highest Rated ### Bigin by Zoho CRM 4.7 (730) * * * Starting Price $7.00 Per User,Per Year Free Trial Free Version * * * User rating 98% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Reviewer verdict Act! Act! users find it best for businesses needing detailed and customizable contact and lead management, appreciating its comprehensive contact database, flexible sales pipeline tracking, and integration with Microsoft Outlook for streamlined communication. Reviewers highlight its value for small businesses seeking a cost-effective CRM with robust features, though they mention concerns about software upgrades and customer support. EngageBay CRM EngageBay CRM users consider it ideal for those seeking an affordable, all-in-one CRM that combines marketing, sales, and customer service tools. They value its intuitive contact and lead management, customizable sales pipeline, and integration with Zapier for workflow automation. Reviewers also note its competitive pricing and responsive customer support, while mentioning some limitations in email management and reporting analytics. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison Beyond cost, assessing the specific features and benefits of Act! and EngageBay CRM within the crm space can help ensure the best fit for your needs. A well-matched option can enhance productivity while avoiding extra spending on functionalities that won't be used. Here's an overview of the key considerations and how these choices compare. \[[1](#source-item-1)\] Key features rated by users Features selected based on 44,470 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Act! 78%Fit Feature ratings Contact Database 4.6 Contact Management 4.3 Lead Management 4.0 Sales Pipeline Management 4.0 EngageBay CRM 83%Fit High performer Feature ratings Contact Database 4.7 Contact Management 4.7 Lead Management 4.6 Sales Pipeline Management 4.6 Contact Database 4.6 (98) 4.7 (259) Act! users appreciate the ability to categorize and manage thousands of contacts efficiently, noting that they can capture, save, and retrieve every detail. They value the logical storage of client data and the ease of accessing customer and prospect information. Reviewers highlight the comprehensive features and the critical role the contact database plays in their business operations. EngageBay CRM users, on the other hand, find the contact database easy to use and maintain, with robust tagging and customizable fields. They appreciate the ability to create and manage lists, and they say it offers ease of importing and organizing contacts. Users also value the integration with other systems and the intuitive layout. Overall, Act! users value the comprehensive and detailed contact database, while EngageBay CRM users appreciate its ease of use and customization options. Contact Management 4.3 (122) 4.7 (345) Act! users find the contact management feature essential for tracking interactions and scheduling follow-ups. They appreciate the customizable data fields and the ability to organize and access client information easily. Reviewers mention that the system is user-friendly and helps them stay on top of their clients' needs. EngageBay CRM users also value the contact management feature, highlighting its ease of use and the ability to create follow-ups and manage contacts efficiently. They appreciate the 360-degree contact view and the ability to track interactions and set tasks. Users find the system accessible and well-organized, with helpful features for managing leads and clients. In summary, Act! users appreciate the detailed and customizable contact management, while EngageBay CRM users value its ease of use and comprehensive contact view. Lead Management 4.0 (90) 4.6 (222) Act! users find the lead management feature helpful for staying on top of daily activities and following up with potential clients. They appreciate the ability to categorize leads and track their status throughout the sales cycle. Reviewers mention that the system is intuitive and essential for managing leads and opportunities. EngageBay CRM users also value the lead management feature, noting its intuitive design and ease of use. They appreciate the ability to track leads, automate processes, and segment leads for targeted messaging. Users find the system helpful for managing business development and setting priorities. Overall, Act! users value the intuitive and essential lead management features, while EngageBay CRM users appreciate its automation and segmentation capabilities. Sales Pipeline Management 4.0 (59) 4.6 (188) Act! users find the sales pipeline management feature useful for organizing and monitoring customer sales and tracking deals against goals. They appreciate the ability to see the stages of the sales pipeline and anticipate closing times. Reviewers mention that the feature is easy to use and a powerful forecasting tool. EngageBay CRM users also value the sales pipeline management feature, highlighting the drag-and-drop UI and customization options. They appreciate the ability to track customer pipelines and the visual representation of the sales process. Users find the system easy to set up and helpful for making informed decisions. In general, Act! users value the powerful forecasting and tracking capabilities, while EngageBay CRM users appreciate the customizable and visually intuitive sales pipeline management. ## Pricing comparison ### Starting prices Act! $30.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/175860/Act/pricing/) EngageBay CRM $14.99 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/178819/EngageBay-Marketing/pricing/) ### Value-for-money analysis 3.8 (909) 4.7 (907) A comparison of how reviewers evaluate the value for money provided by both Act! and EngageBay CRM indicates that Act! reviewers find it offers a comprehensive set of features at a competitive price, while EngageBay CRM reviewers appreciate its affordability and all-in-one platform. Reviewers find Act! to be a cost-effective solution for small businesses, noting its extensive functionality and stable upgrades. They appreciate the low monthly cost and the ability to create user databases and integrate with various devices. However, some users mention the high cost of support and frequent price increases, which can be a drawback for long-term users. When it comes to EngageBay CRM, reviewers appreciate its affordability and the integration of marketing, sales, and customer service tools into a single platform. They value the generous free plan and the competitive pricing, which they say makes it accessible for small to medium-sized businesses. Nonetheless, some users feel that the pricing structure can be confusing and expensive for smaller organizations, and additional costs for features like email space can add up. ## Integrations Popular Integrations Compare available integrations between Act! and EngageBay CRM. ### Zapier Act! EngageBay CRM ### LinkedIn for Business Act! EngageBay CRM ### Meta for Business Act! EngageBay CRM ### Xero Act! EngageBay CRM ### Zendesk Suite Act! EngageBay CRM ### Shopify Act! EngageBay CRM ### Google Contacts Act! EngageBay CRM ### iCloud Act! EngageBay CRM Total Integrations 24 Microsoft Outlook Users mention that Act! integrates with Outlook for email tracking, synchronization, and managing communication history, which they say enhances contact management and streamlines email-related tasks. Act! Integrations (24) - [BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) - [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) - [Ecwid](https://www.capterra.com/p/143648/Ecwid/) - [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) - [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) - [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) - [Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/) - [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) - [iCloud](https://www.capterra.com/p/204717/iCloud/) - [Instagram](https://www.capterra.com/p/210721/Instagram/) - [LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) - [Meta for Business](https://www.capterra.com/p/213257/Facebook/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) - [Shopify](https://www.capterra.com/p/83891/Shopify/) - [Slack](https://www.capterra.com/p/135003/Slack/) - [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) - [Twitter/X](https://www.capterra.com/p/214056/Twitter/) - [Volusion](https://www.capterra.com/p/32398/Volusion-eCommerce/) - [Wufoo](https://www.capterra.com/p/224990/Wufoo/) - [Xero](https://www.capterra.com/p/120109/Xero/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Total Integrations 32 Zapier Reviewers mention that integrating EngageBay CRM with Zapier enables seamless connection with various third-party applications, which they say enhances marketing automation, data synchronization, and overall workflow efficiency. EngageBay CRM Integrations (32) - [BulkSMS](https://www.capterra.com/p/234447/BulkSMS/) - [CallHippo](https://www.capterra.com/p/159578/CallHippo/) - [Docusign](https://www.capterra.com/p/121506/Docusign/) - [Exotel](https://www.capterra.com/p/233144/Exotel/) - [Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/) - [Google Drive](https://www.capterra.com/p/161425/Drive/) - [Gravity Forms](https://www.capterra.com/p/206381/Gravity-Forms/) - [Gupshup](https://www.capterra.com/p/233786/Gupshup/) - [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) - [Intercom](https://www.capterra.com/p/134347/Intercom/) - [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) - [JustCall](https://www.capterra.com/p/157853/JustCall/) - [LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) - [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) - [Mailgun](https://www.capterra.com/p/159630/Mailgun/) - [Make](https://www.capterra.com/p/154278/Integromat/) - [Meta for Business](https://www.capterra.com/p/213257/Facebook/) - [MightyCall](https://www.capterra.com/p/135394/MightyCall/) - [Pabbly Connect](https://www.capterra.com/p/205994/Pabbly-Connect/) - [Plivo](https://www.capterra.com/p/164618/Plivo/) - [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) - [RT DocuSign](https://www.capterra.com/p/180793/RT-DocuSign/) - [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) - [SendGrid](https://www.capterra.com/p/204113/SendGrid/) - [Shopify](https://www.capterra.com/p/83891/Shopify/) - [Stripe](https://www.capterra.com/p/123889/Stripe/) - [Teachable](https://www.capterra.com/p/147019/Teachable/) - [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) - [WordPress](https://www.capterra.com/p/131687/WordPress/) - [Xero](https://www.capterra.com/p/120109/Xero/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) For each product, we show you the most common integrations according to our user reviews and analyze themes in what reviewers say to highlight what you need to know. ## How does the user experience compare on Act! vs EngageBay CRM? ### Overall rating 3.9 (909) 4.7 (907) ### User interface Act! EngageBay CRM ### Customer service and support Act! Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat EngageBay CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Act! vs EngageBay CRM Act! and EngageBay CRM are two software tools that have been evaluated and reviewed on Capterra by verified reviewers. Read genuine feedback from users to see how Act! compares to EngageBay CRM and decide which one is the best fit for your needs. Users appreciate Act! for its robust contact management, noting its ease of use for entering information and organizing contacts. Reviewers also value its comprehensive CRM system, highlighting its flexibility and integration with marketing automation. Additionally, they find the customization options beneficial, allowing for tailored solutions to meet specific business needs. Meanwhile, EngageBay CRM users praise its competitive pricing, indicating it offers a comprehensive set of features at an affordable rate. They also commend its all-in-one CRM solutions, which integrate marketing and sales tools, and its exceptional customer support, which they find prompt and helpful. When it comes to cons, Act! users report issues with software upgrades, citing frequent problems and expensive updates. They also express dissatisfaction with customer service and the limitations of different software versions. At the same time, EngageBay CRM users mention challenges with email management, such as delayed broadcasts and emails landing in spam. They also note issues with problem resolution and find the reporting analytics lacking in depth and customization. \[[2](#source-item-2)\] Pros Act! JS Jack S OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “Full data management / CRM making it easy to systematically process the collection, storing, updating and utilizing information about contacts to build and maintain relationships, streamline business operations, and improve customer service.“ December 1, 2025 DS Dominic S Financial advisorFinancial Services, 11 - 50 employeesUsed the software for: More than 2 years. “The contact management features are especially helpful, allowing us to keep detailed records of client interactions, policies, and renewal timelines.“ April 29, 2026 EngageBay CRM NJ Nick J Marketing AnalystStaffing and Recruiting, 11 - 50 employeesUsed the software for: 6-12 months. “EngageBay is a reliable, cost-effective, and user-friendly solution that fits perfectly into our recruiting processes. If you're a small to mid-sized business looking for an all-in-one CRM that doesn’t overload you with complexity, EngageBay is absolutely worth it.“ December 10, 2025 Brian J Sales RepresentativeFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “Customer support is very attentive, the Deals section is nicely designed, and email marketing and sales basic goals have been achieved and organized for efficiency.“ January 14, 2026 Cons Act! BC Brian C DirectorResearch, 11 - 50 employeesUsed the software for: More than 2 years. “By tying our database to online forms, we increase the risk of bad info overwriting good data.“ March 24, 2026 PR Paul R sales managerPrinting, 11 - 50 employeesUsed the software for: 1-2 years. “Sometimes the phone connection is a little hard to hear and the screen were you need to add new contacts can be difficult.“ May 5, 2026 EngageBay CRM Jelyn T Marketing ManagerManagement Consulting, 11 - 50 employeesUsed the software for: 6-12 months. “There are also moments when load times or minor glitches slow things down slightly, which can interrupt the workflow when working on multiple outreach or campaign tasks in a row.“ December 4, 2025 DM Desiree M CaregiverHospital & Health Care, 2 - 10 employeesUsed the software for: I used a free trial. “I also noticed that certain features like email templates and design tools aren’t as polished, and there can be occasional delays or performance issues.“ April 28, 2026 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Act! and EngageBay CRM? Talk to a Capterra advisor for free and get results within 15 minutes. 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