# Act! vs Kylas Sales CRM: Features and Cost Comparison 2026 | Capterra > Act! vs Kylas Sales CRM: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/175860-210630/Act-vs-Kylas --- # Act! vs Kylas Sales CRM Features and Cost Comparison Last updated March 19th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Act!Kylas Sales CRM2/4 selected [Act!](https://www.capterra.com/p/175860/Act/)[3.9 (853)](https://www.capterra.com/p/175860/Act/reviews/) [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.8 (573)](https://www.capterra.com/p/210630/Kylas/reviews/) [## Act!](https://www.capterra.com/p/175860/Act/)[3.9 (853)](https://www.capterra.com/p/175860/Act/reviews/) [## Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.8 (573)](https://www.capterra.com/p/210630/Kylas/reviews/) Starting Price $30.00/month Starting Price $30.00/month Value-for-Money 3.8 Functionality 3.9 Ease of Use 3.9 Customer Service 3.6 Starting Price $250.00/month Starting Price $250.00/month Value-for-Money 4.8 Functionality 4.7 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment Based on [853 reviews](https://www.capterra.com/p/175860/Act/reviews/) Positive 602 Neutral 100 Negative 151 Positive 602 Neutral 100 Negative 151 Reviews Sentiment RA Based on [573 reviews](https://www.capterra.com/p/210630/Kylas/reviews/) Positive 562 Neutral 8 Negative 3 Positive 562 Neutral 8 Negative 3 Best for (according to reviews) - **Business size**: Small businesses account for 582 reviews, representing 70% of feedback, indicating strong adoption among this segment. - **Industry**: Management consulting, financial services, and real estate together contribute 18% of reviews, showing moderate engagement across these sectors. - **Use cases**: CRM (52%), contact management (41%), and marketing automation (19%) are primary uses, highlighting focus on customer and contact management. Best for (according to reviews) - **Business size**: Small businesses account for 432 reviews, representing 81% of feedback, showing widespread use among smaller organizations. - **Industry**: Education management, financial services, and IT/services collectively make up 24% of reviews, indicating a diverse industry adoption. - **Use cases**: CRM (71%), lead management (62%), and sales tracking (34%) are frequently cited, highlighting a focus on sales process optimization. ## Not a match? Find software alternatives tailored to your priorities. 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Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison When comparing Act! and Kylas Sales CRM in the crm space, it's important to look beyond price and assess the specific features each one offers. This ensures that the choice you make aligns with your needs and prevents unnecessary costs. Here's a look at some key factors to consider and how these options compare. \[[1](#source-item-1)\] Key features rated by users Features selected based on 43,479 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Act! 78%Fit Feature ratings Contact Database 4.7 Contact Management 4.4 Lead Management 3.9 Sales Pipeline Management 3.9 Kylas Sales CRM 85%Fit High performer Feature ratings Contact Database 4.7 Contact Management 4.8 Lead Management 4.8 Sales Pipeline Management 4.8 Contact Database 4.7 (80) 4.7 (268) Act! users appreciate the ability to categorize and logically store thousands of contacts, citing its comprehensive features and ease of use. They find it essential for daily operations, with many of them relying on it for tracking, scheduling, and managing client information. Act! reviewers also highlight the ease of migrating data from Excel and Word documents. Meanwhile, Kylas Sales CRM users value its centralized contact database, noting its user-friendly interface and advanced search capabilities. They appreciate the ability to organize data with custom fields and tags, and they find it helpful for maintaining long-term relationships. Overall, users find Act! critical for business operations, while they mention that Kylas Sales CRM offers a user-friendly and efficient contact management experience. Contact Management 4.4 (104) 4.8 (327) Act! users find the contact management feature highly effective, allowing them to track interactions, schedule tasks, and customize data fields. They appreciate its ease of use and the ability to organize and access client information in one place. Act! reviewers also highlight its role in generating business and maintaining client relationships. On the other hand, Kylas Sales CRM users praise its integration with other business tools and its comprehensive tracking of customer interactions. They find it user-friendly and beneficial for managing contacts and following up on leads. In summary, users think Act! offers robust contact management with customizable fields, while they value Kylas Sales CRM for its integration capabilities and ease of use. Lead Management 3.9 (77) 4.8 (310) Act! users appreciate the lead management feature for its ability to categorize and prioritize leads, helping them stay on top of potential opportunities. They find it essential for scheduling follow-ups and tracking the status of leads. However, some users mention that they do not use this feature extensively. Kylas Sales CRM users, meanwhile, highlight its user-friendly interface and the ability to capture, store, and track leads efficiently. They find it helpful for categorizing and prioritizing leads, ensuring timely follow-ups and improving sales processes. Overall, users find Act! useful for lead management, while they mention that Kylas Sales CRM provides a more comprehensive and efficient solution for tracking and managing leads. Sales Pipeline Management 3.9 (56) 4.8 (313) Act! users find the sales pipeline management feature helpful for organizing and monitoring customer sales, tracking progress, and forecasting. They appreciate the ability to see the stages of their sales pipeline and anticipate closures. However, some users mention that they have not fully utilized this feature. Kylas Sales CRM users, on the other hand, praise its clear and visual representation of the sales pipeline, customizable stages, and automatic triggers. They find it beneficial for tracking progress, identifying opportunities for improvement, and providing valuable insights through analytics and reporting. In general, users think Act! offers useful sales pipeline management, while they value Kylas Sales CRM for its visual representation and customization options. ## Pricing comparison ### Starting prices Act! $30.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/175860/Act/pricing/) Kylas Sales CRM $250.00 Flat Rate (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/210630/Kylas/pricing/) ### Value-for-money analysis 3.8 (853) 4.8 (573) A dive into reviewer perceptions about the value for money of both Act! and Kylas Sales CRM demonstrates that Act! reviewers consider it to offer a cost-effective solution with extensive features, while Kylas Sales CRM reviewers comment on its affordability and unlimited user feature. Reviewers find Act! to be a reasonably priced CRM system, noting its extensive features and stable performance. They appreciate the flexibility of its perpetual license and the option to avoid costly onsite equipment with its cloud-based solution. However, some users mention that the pricing can be prohibitive for small businesses, citing additional fees for support and frequent price increases. With regard to Kylas Sales CRM, reviewers highlight its affordability and the benefit of unlimited users without additional costs. They value its user-friendly interface and comprehensive features, making it a cost-efficient choice for mid-sized companies. Nonetheless, some users express concerns about the pricing mechanism, mentioning high costs associated with record counts and additional paid add-ons. ## How does the user experience compare on Act! vs Kylas Sales CRM? ### Overall rating 3.9 (853) 4.8 (573) ### User interface Act! Kylas Sales CRM ### Customer service and support Act! Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Kylas Sales CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Act! vs Kylas Sales CRM When it comes to crm tools, Act! and Kylas Sales CRM are two options that have been reviewed on Capterra by verified reviewers. Explore the experiences our reviewers have shared about Act! and Kylas Sales CRM to see how they stack up against one another and pick the one that would best fit your needs. \[[2](#source-item-2)\] Pros Act! JS Jack S OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “Full data management / CRM making it easy to systematically process the collection, storing, updating and utilizing information about contacts to build and maintain relationships, streamline business operations, and improve customer service.“ December 1, 2025 JW Janet W PresidentPublic Relations and Communications, Self-employedUsed the software for: More than 2 years. “What I like best is the fact that I can find ANYTHING in my database in seconds - before someone finishes telling their name when they call, I have found their record and scanned the notes.“ March 18, 2026 Kylas Sales CRM RA Rini A Senior Admission CounselorE-Learning, 11 - 50 employeesUsed the software for: 6-12 months. “The lead and pipeline management, and task/work-flow automation capabilities, get frequent praise: leads, follow-ups, deals, tasks, and reminders can be managed in one place — making processes more organized and efficient“ December 3, 2025 RO Ranjan O CounsellorAutomotive, 11 - 50 employeesUsed the software for: Less than 6 months. “The best thing about Kylas Sales CRM is its simplicity and powerful features like lead tracking, follow-up reminders, and reports.“ November 7, 2025 Cons Act! BC Brian C DirectorResearch, 11 - 50 employeesUsed the software for: More than 2 years. “By tying our database to online forms, we increase the risk of bad info overwriting good data.“ March 24, 2026 sM scott M Managing DirectorElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: 6-12 months. “It not always accessible and sometimes locks us out for no reason so needs a customer service call.“ December 23, 2025 Kylas Sales CRM AR Abhijeet R Data AnalystComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “One limitation I’ve noticed is in the Deals module is the customization options here are quite restricted especially when it comes to the deal status fields like Won and Lost.“ November 14, 2025 Smita B Assistant Manager Sales and MarketingPrinting, 51 - 200 employeesUsed the software for: Less than 6 months. “It’s hard to generate custom reports that meet our specific needs, and the data visualizations are lacking“ December 16, 2025 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Act! and Kylas Sales CRM? Talk to a Capterra advisor for free and get results within 15 minutes. 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