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Assembled vs Call Center Studio: Which is a better fit?

Updated on July 7th, 2024
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Summary
Features in Call Center Workforce Management
24
Best performer
31
  • Approval Process Control
  • Attendance Management
  • Compliance Management
20
31
  • Call Monitoring
  • Call Recording
  • Customer Experience Management
User satisfaction
4.7
User reviews62
Ease of use
4.6
Functionality
4.4
Value for money
4.7
Customer support
4.9
4.5
User reviews48
Ease of use
4.7
Functionality
4.5
Value for money
4.7
Customer support
4.8
Price starts from
/user
Monthly subscription
Free version
Free trial
--
Monthly subscription
Free version
Free trial
Best for

Assembled is built for rapidly scaling global support teams. Our customers include Stripe, Autodesk, Brooks Running, Hubspot, Robinhood, and Restaurant Brands International.

Call Center Studio is perfect for businesses that are seeking effortless scalability and improved efficiency while enhancing CX and AX levels across their organization.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
195644
5 screenshots
176017
5 screenshots

Assembled

Top Features
24/31
  • Activity Monitoring
  • Call Monitoring
  • Call Recording
  • Customer Experience Management
  • Employee Coaching Tools
  • Online Time Clock
  • Quality Management
  • Activity Tracking
  • Agent Interface
  • API
  • Approval Process Control
  • Attendance Management
  • Compliance Management
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Employee Time Tracking
  • For Call Centers
  • Intraday Management
  • Labor Forecasting
  • Leave Tracking
  • Performance Management
  • Performance Metrics
  • Productivity Analysis
  • Queue Management
  • Reporting/Analytics
  • Service Level Agreement (SLA) Management
  • Skills Tracking
  • Third-Party Integrations
  • Time Off Management
  • Variable Workforce
See All features
Hide Call Center Workforce Management Software Features -

Call Center Studio

20/31
Show Call Center Workforce Management Software Features +

Assembled

--

Call Center Studio

  • Best Value Customer Service
    Software (2022)
Assembled
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Call Center Studio
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Assembled
  • By Assembled
  • Located in United States
  • Founded in 2018
Call Center Studio
  • By Call Center Studio
  • Located in United States
  • Founded in 2018
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