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Call Center Studio is perfect for businesses that are seeking effortless scalability and improved efficiency while enhancing CX and AX levels across their organization.
conversational AI, omnichannel Contact Center, Customer Experience, Automation, configurable IVR, voice channels, chat, bot, video, WhatsApp, SMS, e-mail.
What I like best about this software is how simple it is to measure employee performance. It can also be used on mobile devices.İt is so important for pandemic.
It is very bad situation that this software does not work on google chrome browser.
One of the thing i like the most is the interactions we DO have with the person behind the phone, also is important to mention that being able to call this service 24/7 is awesome.
The connection problems really hinder my job and waste my time.
Alotech has a web interface that allows you to call your customers and colleagues whereever you are. It has an easy setup and sound quality is good.
It can be confusing if you don't know what you are looking at.
So it is an easy and clever choice to use CCS Platform. The CCS team on the other hand is amazing.
Connections problems may be the only thing that make my interaction lower.
Prioritize real-user-identified key features according to your needs to find your best fit.
Call Center Studio
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Call Center Studio
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