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Tax professionals looking to file returns for clients.
US founders
The customer service and ease of use of software. The customer service department is awesome and you do not have to wait more than 2 minutes to speak with an agent.
The sales person pulled a bait and switch telling me that payroll products were included for a flat fee and then charged me for the payroll product and told me she made a mistake.
All client information was saved and available in an easy to read format. Inputting information was quick and easy to save.
When I called customer service the supervisor was extremely rude, antagonizing, impatient, and refused to take any responsibility for the errors.
I have used them for years. They are very reliable and offer good customer service.
So far, I'm worried that I'll have to manually do each return to be sure Drake is doing things correctly.
Overall is a good product and have a great customer service.
Not working anywhere close to how it shouldOnly seeming advantage is price, but that is exponentially vanishing as my time is wasted trying to get it to work as it should.
Great team, who take care of things proactively and do not require any mental bandwidth on our front. They are always there to advise/guide us with respect to any questions that we may have.4.
Occasionally, I harbor concerns about the inability to contact the team directly by phone in urgent situations.
Inkle is a user friendly platform and they have an amazing customer support.
As a result, my apprehensions have yet to materialize.
It suits our needs and it's a budget friendly product. I'd definitely recommend Inkle to any company, especially to start up companies like ours.
Amazing customer support, user friendly interface, amazing product.
Anne: Hi, my name is Anne and I'm a partner with A Harris Services LLC. And to rate Drake's Tax, I would give them a five out of five. Over the past few years, I've used a number of various tax softwares. The last one I was using was Lacerte and I switched from Lacerte to Drake simply because of the cost. Lacerte got to be prohibitively expensive, especially for a small mom and pop firm. In choosing Drake Tax, I had done a lot of research and I saw that this was a great fit for a small mom and pop tax company because of the cost and the value, what they provided in terms of support and in terms of product. As far as transitioning to Drake's software, I personally found it to be rather easy. I have had other tax software where it was very cumbersome and a lot of data such as depreciation schedules did not roll over correctly from one vendor to another. I did not seem to have such an issue with transferring to Drake. The transition was very smooth. If you're looking at switching to Drake, my one comment would be to look at who is going to be using the product. If you are hiring inexperienced tax preparers, they may find navigating some of the things in Drake, such as the depreciation schedules more difficult. If you have a person who has been dealing with tax for a number of years, they will have no issue. It's just some things are more designed specifically for tax preparers, not inexperienced tax preparers.
Drake Tax
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Drake Tax
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