# Compare Okendo vs rater8 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Okendo and rater8 based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/176189-177794/Okendo-vs-rater8 --- # Okendo vs rater8 Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Okendorater82/4 selected [Okendo](https://www.capterra.com/p/176189/Okendo/)[4.9 (223)](https://www.capterra.com/p/176189/Okendo/reviews/) [rater8](https://www.capterra.com/p/177794/rater8/)[5.0 (182)](https://www.capterra.com/p/177794/rater8/reviews/) [## Okendo](https://www.capterra.com/p/176189/Okendo/)[4.9 (223)](https://www.capterra.com/p/176189/Okendo/reviews/) Starting Price $19.00/month Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment Based on [223 reviews](#user-reviews) Positive 218 Neutral 4 Negative 1 [## rater8](https://www.capterra.com/p/177794/rater8/)[5.0 (182)](https://www.capterra.com/p/177794/rater8/reviews/) Starting Price $109.00/month Value-for-Money 4.8 Functionality 4.9 Ease of Use 4.9 Customer Service 5 Reviews Sentiment OS Based on [182 reviews](#user-reviews) Positive 182 Neutral 0 Negative 0 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 4,104 reviews from review management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 84%Fit Feature ratings Review Request 4.7 Negative Feedback Management 4.8 Review Monitoring 4.9 Response Management 4.7 Review Notification 4.6 87%Fit High performer Feature ratings Review Request 4.9 Negative Feedback Management 4.9 Review Monitoring 4.9 Response Management 4.9 Review Notification 4.8 User satisfaction User satisfaction 4.9 User reviews[223](https://www.capterra.com/p/176189/Okendo/reviews/) Ease of use 4.8 Functionality 4.6 Value for money 4.6 Customer support 4.8 User satisfaction 5.0 User reviews[182](https://www.capterra.com/p/177794/rater8/reviews/) Ease of use 4.9 Functionality 4.9 Value for money 4.8 Customer support 5.0 Price starts from Price starts from $19Other, Per Month - Free version - Free trial Price starts from $109Per User, Per Month - Free version - Free trial Best for Best for Okendo helps Shopify brands turn shoppers into Superfans with Reviews, Loyalty, Referrals, Quizzes, and Surveys. Trusted by 17,000+ brands like SKIMS, Rhode, and Oh Polly to drive growth. Best for Healthcare: Private/Specialty Medical Practices and Hospital Networks ## User reviews Pros & cons MC Morgan C. eCommerce Manager > "One of our favorite features is the ability to incorporate user-generated content (UGC) through the Okendo Media Grid,..." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6549976) CX Caitlin X. Retention Manager > "I found the additional credits very expensive (2x more per credit than our plan)." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7052174) KB Kayla B. Owner > "What's really helpful is the chat button for instant assistance, so if I get stuck, there's always something available to..." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7091695) KJ Kyle J. Director of Ecommerce > "In the sales process, we were promised sorting functionality that is not possible." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7033678) KB Kayla B. Owner > "I like that Okendo offers an easy way to create a view of reviews for my bakery website." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7091695) KD Kishan D. Sr. Manager of Customer Experience > "I wish there was a way to block certain customers from leaving reviews that were not appropriate or irrelevant." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6523653) VR Verified Reviewer Sr. Digital Marketing Manager > "For a DTC brand on Shopify, it's one of the cleaner solutions in the space." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7121797) LM Laura M. Project Manager > "Navigating the platform feels clunky, and key tools are hard to access." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6542282) JA Julian A. Founder > "Love the review sliders that help prospective customers gage the fit, quality or anything else you’d like to set (we’re a..." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6312530) CH Chris H. Co-Founder > "Quizzes is useful but the building tools are not the most efficient." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6523555) VR Verified Reviewer Sr. Digital Marketing Manager > "Would recommend for teams that want a reliable reviews platform without needing a lot of technical overhead to maintain it." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7121797) CS Cael S. Growth > "Takes too many clicks to add something to a group." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6523311) CS Casey S. Dir of Ecomm > "The service level that the account team provides is also stellar, and I always feel like the people I'm talking to are..." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7028217) KD Kishan D. Sr. Manager of Customer Experience > "We have receive repeat offenders leaving marketing reviews for other brands." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6523653) JM Jake M. CEO > "I love the quick support, ease of the user experience and the shopify on site widgets." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7061095) CM Cammie M. Ecommerce Manager > "Review request templates don't look the nicest." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6542498) KB Kayla B. Owner > "I also appreciate that the directions are straightforward and the website has a clean appearance." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7091695) HC Hayley C. Operations Manager > "We trialled the referral option but found this to be ineffective for us." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6168055) VR Verified Reviewer Sr. Digital Marketing Manager > "The support team and account management are genuinely top tier, responsive, proactive, and easy to work with." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7121797) KN Kate N. DIrector > "We have 2 websites so had to pay for 2 subscriptions which was a little expensive, we also wanted to integrate with Klaviyo..." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___2416724) CX Caitlin X. Retention Manager > "I have requested help on all matters of things at all times, and have been always met with a friendly and quick response." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7052174) SL Stefanie L. Wholesale Account Executive > "We didn't realize that the starter plan was not available for Shopify Plus users before making our decision so the pricing..." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___2413374) CM Cammie M. Ecommerce Manager > "Easy integration with Shopify, it looks really nice on the site, easy to use, prioritizes product review generation and works..." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6542498) Andy H. Proprietor > "Also, an annoying issue for me, is when responding to a review, if I click away in Okendo, I lose what I typed, and that's..." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___2445593) MC Morgan C. eCommerce Manager > "The ease of collecting customer feedback and seamlessly integrating those reviews into our website has exceeded our..." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6549976) CB Claire B. Senior Ecommerce Manager > "Test sends were not the easiest." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___2897831) CS Casey S. Dir of Ecomm > "We are extremely happy with the business model, usability, and service levels that Okendo has provided for REEF over the past..." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7028217) RM Rachel M. Owner > "I don’t think I have yet been able to use all its functions and find it hard searching through help pages" [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___2429980) WC Wendi C. Senior Manager of ECommerce and Customer Experience > "The professionalism and knowledge from the team we work with." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7117358) WJ Warren J. CEO > "I dont like the non-email integration - opens another window" [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___2413809) RD Rachel D. Owner > "They are constantly improving, the back end is ridiculously easy to navigate, and customers had a high rate of writing..." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6545790) SD Shaina D. Founder > "It's a bit expensive compared to other alternatives." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___2413689) HB Helen B. Owner > "It's easy to use as a business owner, and for our customers to leave reviews." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7068083) KK Kris K. E-commerce Sales > "My only con is that I didn’t find this sooner for my store!" [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___2422596) CM Carolina M. Website Manager > "We moved from another tool that was missing several features, and Okendo had everything we needed from day one." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7046635) WJ Warren J. CEO > "Very Average." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___2413809) [View Reviews](https://www.capterra.com/p/176189/Okendo/reviews/) Olivia S. Director of Marketing > "Their customer support is exceptional, and they consistently provide guidance, best practices, and timely assistance, making the entire..." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7066454) KB Kolbe B. IT > "The responses feel like they're pre-generated and not actually AI." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7067908) KL Kaitlyn L. Senior Operations Coordinator > "Every new feature they launch is designed to either get more reviews, get more exposure for good reviews, or creating new ways to analyze..." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6779514) LP Lynne P. Marketing Director > "To date, we have not encountered and problems or found reasons for dissatisfaction working with Rater 8." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6867621) Kayla Barclay H. Marketing and PR Consultant > "They encourage you in a positive way to optimize your reviews and online review platforms like Google Business profile." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7081706) EB Erin B. Practice Manager > "I do not mind the meetings we have, but if I were to choose anything that I dislike it's the quarterly meetings." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6710703) LS Lauryn S. Marketing Coordinator > "By utilizing rater8, we are able to actively listen to our patients feedback and gather a better understanding of what it is we are doing..." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6669803) JL Jeanine L. Office Manager > "not applicable. " [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6568102) Olivia S. Director of Marketing > "The platform is user-friendly, and the customer support is exceptional, making the overall experience seamless and effective." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7066454) GK Gabrielle K. Marketing Manager > "This often creates confusion during quarterly meetings as well since there are doctors and locations that aren't related to SPO." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3136512) EB Erin B. Practice Manager > "The automation that it provides in sending the surveys to our patients as well as how easy it is to respond to patients comments. " [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6710703) GK Gabrielle K. Marketing Manager > "Integration with our current system wasn't difficult but the software/website isn't very intuitive to navigate in general." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3136512) KB Kolbe B. IT > "The price for rater8's services are very nice when comparing to other companies similar to rater8." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7067908) LH Lori H. Optometric Concierge > "Some difficulty navigating at first as lots of capabilities which takes time to familiarize with." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3155443) TK Thomas K. Marketing Operations > "rater8 has exceeded all expectations and has helped our organization lean into patient feedback as a valuable tool for continual..." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6508419) RS Robert S. Review Manager > "I did not pursue a function which would send a review request more times if no response was received and not answered by our customers." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___2619864) KB Kolbe B. IT > "Seeing updates to the platform is always exciting." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7067908) JC Judy C. Principal > "Navigating the dashboard is awkward." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3147275) KL Kaitlyn L. Senior Operations Coordinator > "The service team is the best I have ever seen with getting answers usually in seconds to less than 5 minutes when emailed." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6779514) EL Emily L. Clinic Manager > "n/a. I do not have anything to add in this section." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3095606) PR Phil R. Former CEO, currently consultant > "We have had a great experience; meets our needs for feedback and enables us to focus on areas where we need improvement." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6333772) SV Sarah V. Marketing Coordinator > "I don't feel anything needs improvement." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3335026) BS Barbara S. Executive Director > "They are constantly upgrading/improving the platform, which many companies do. But they go the extra step of monitoring your data, meeting..." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___4980608) GH Gina H. Administrator > "I have not had any issues that I feel need to be improved." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3108120) [View Reviews](https://www.capterra.com/p/177794/rater8/reviews/) ## User interface 4.85 (223) [rater8](https://www.capterra.com/p/177794/rater8/) 4.98 (182) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important Activity Tracking 150 Important AI Copilot 120 Important Okendo 22/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - CRM - Customer Experience Management - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Email Management - Email Reminders - Engagement Tracking - Feedback Management - Generative AI - Monitoring - Multi-Channel Campaigns - Multi-Language - Multi-Location - Negative Feedback Management - Performance Metrics - Purchasing & Receiving - Ratings/Reviews - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reminders - Reporting & Statistics - Response Management - Review Badge Management - Review Monitoring - Review Notification - Review Request - Sentiment Analysis - SEO Management - SMS Messaging - Social Media Integration - Social Promotion - Social Sharing - Survey/Poll Management - Surveys & Feedback - Template Management - Third-Party Integrations - Visual Analytics [See all features](https://www.capterra.com/p/176189/Okendo/#features) rater8 Top features 31/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - CRM - Customer Experience Management - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Email Management - Email Reminders - Engagement Tracking - Feedback Management - Generative AI - Monitoring - Multi-Channel Campaigns - Multi-Language - Multi-Location - Negative Feedback Management - Performance Metrics - Purchasing & Receiving - Ratings/Reviews - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reminders - Reporting & Statistics - Response Management - Review Badge Management - Review Monitoring - Review Notification - Review Request - Sentiment Analysis - SEO Management - SMS Messaging - Social Media Integration - Social Promotion - Social Sharing - Survey/Poll Management - Surveys & Feedback - Template Management - Third-Party Integrations - Visual Analytics [See all features](https://www.capterra.com/p/177794/rater8/#features) ### Recognition Okendo is recognized as a top-rated tool in 2 Capterra Shortlist reports rater8 Best Value Reputation ManagementSoftware (2022)  ### Deployment & support Okendo Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos rater8 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Okendo - By Okendo - Located in Australia - Founded in 2016 rater8 - By rater8 - Located in United States - Founded in ## 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