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Ringba vs Dialpad: Which is a better fit?

Updated on January 12th, 2025
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Summary
Key features rated by users
Features selected based on 3,960 reviews from Call Center users.
% Fit
Missing features
Not enough reviews
Feature ratings
Call Center Management
4.5
Chat/Messaging
NA
Call Logging
--
Call Tracking
4.0
Call Recording
5.0
% Fit
Missing features
Feature ratings
Call Center Management
3.8
Chat/Messaging
4.1
Call Logging
3.9
Call Tracking
NA
Call Recording
4.2
User satisfaction
4.9
User reviews15
Ease of use
4.9
Functionality
5.0
Value for money
5.0
Customer support
5.0
4.2
User reviews540
Ease of use
4.3
Functionality
4.2
Value for money
4.1
Customer support
4.0
Price starts from
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

We serve hundreds of markets: insurance, sales, solar, travel, software, legal, medical, finance, and more.

Any size sales organization looking to drive rep efficiency and speed up ramp times.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
video-9866d73c-837a-4e9d-98e5-08da44f40610
James Sc O
President
5.0

Jamie: My name is Jamie, I'm the president. I'm going to give Dialpad five stars. And for more reviews like this, click below. Prior to Dialpad, we were using an old fashioned copper landline phone system in an office. And we were using cell phones when we were not in the office. One of the big problems we had, as so easy as it sounds, is it didn't integrate with my system, so we had to physically dial and had a lot of missed dials and wrong numbers. And then you also had people dialing our landline number, which is different than our cell phone numbers. We decided we needed a system like Dialpad because we wanted a single system. Whether we were in our office, working in a Starbucks, working at home, on the road, from our office phone, from our computer, from a cell phone, one thing that worked for all. Very pleasantly surprised how easy it was to integrate Dialpad, both as a cell phone app and on the computer. And it easily integrated with the other recruiting software that we used. It was extremely easy. I am not overly technical, and it worked flawlessly without even a need for help desk support. Strongly consider Dialpad, even over some of the bigger names that are out there that they compete with. The support is excellent when needed, but I've needed it very little. It integrates flawlessly. It sets up nicely, and the price is right. I would absolutely give it serious consideration.

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4 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Tracking
207
Important
Alerts/Escalation
388
Important

Ringba

15/41
  • Activity Tracking
  • Alerts/Escalation
  • Auto-Dialer
  • Blended Call Center
  • Callback Scheduling
  • Call Scripting
  • Call Tagging
  • Call Transcription
  • Call Transfer
  • Call Whispering
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Management
  • CRM
  • Dashboard
  • Interaction Tracking
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Outbound Call Center
  • Performance Management
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Surveys & Feedback
  • Voice Recognition
  • API
  • Automatic Call Distribution
  • Call Center Management
  • Caller ID
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Inbound Call Center
  • IVR
  • Reporting/Analytics
  • Third-Party Integrations
  • Voice Mail
See All features
Hide Call Center Software Features -

Dialpad

Top Features
29/41
Show Call Center Software Features +

Ringba

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Dialpad

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Ringba
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Dialpad
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Ringba
  • By Ringba
  • Located in United States
  • Founded in 2016
Dialpad
  • By Dialpad
  • Located in United States
  • Founded in 2011
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