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Technology and financial companies that require human sales reps to close business who have a customer lifetime value of $1000 and above.
Kore.ai accelerates AI value and control with comprehensive AI offerings for work, process and service coupled with an agent platform and no-code tools.
Amazing dedicated customer success. They are more than just a software company, they consult and make sure you succeed.
The integration into our CRM system was a bit confusing - it's not readily clear how fields should be mapped.
Saves a huge amount of work by automatically nurturing and qualifying leads using AI. Great customer success team.
Exceed.ai requires you SDRs to spend one hour a day on the system approving messages and editing responses when Exceed is unsure what to do.
The Most Powerful Software Currently Available, Great Customer Care.
Hand over only qualified leads to your inside sales team. Remove repetitive error prone tasks your SDR and rep are performing.
Excellent customer service, continual improvement.
Code is on the large side and not fully optimized for fast delivery that slows down the page load time.
The Kore.ai platform provides several strong NLP rich features for the developers which can be used to make their chatbot solutions really powerful.
Documentation can be a bit difficult to wade through at times.
Its very easy to create any huge bot in a minutes. I am very much interested and liked to work on it.
Managing the versions of the bots since there is no mechanism to rollback to earlier versions.
User friendly Interface that helps new users to understand the software well and good.
Integration configurations can be very messy and impactful on CX e.g. disconnection of chats between Kore and Zendesk.
As overall its a great tool. Nice UI/UX as a developer.
Prioritize real-user-identified key features according to your needs to find your best fit.
Exceed.ai
Top FeaturesKore
Exceed.ai
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Kore
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