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Luma serves various health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics, orchestrating the care journeys of multiple patients.
Whether it’s a solo practice or a DSO with multiple locations, Intiveo is perfect for dental practices that want to create better patient experiences through optimized engagement.
There are a lot more positives then negatives. For my money it has been so helpful, it’s like having a dedicated employee for a fraction of the price.
The biggest downside to Luma is the limitations as it relates to scheduling specifics for doctors. There is some (but not a lot) of flexibility.
Overall, Luma has been a huge asset to our practice- their customer service is top notch and we're very happy with them.
Sometimes there are syncing delays which causes problems.
I love the self-automation. It's amazing that you can set perimeters to pretty much every function.
Sometimes the broadcast are difficult to send.
I love that Luma gives us the opportunity to customize the messages that go out to our patients. We have used other software that didn't and this capability is huge for us.
Not having access to patient account numbers and not being able to exclude patients by insurance companies are our major hurdles. It is also a bit pricy and the contract terms are long and inflexible.
Inteveo is very good with reminding patients of their appointments and very good with the two-way interactions.
Hard to think of anything I don't like about EasyMarkit. The only thing would maybe be the lag that sometimes happens when switching between the chat and messaging.
My co-worker and I have loved the ability to text patients. We also greatly appreciate the time we have saved not having to do the confirmations ourselves.
No remote access, so you can cancel or adjust program if weather issues.
Appointment reminders work very well and since we use intiveo the productivity of our front desk and the appointment confirmations have improved a lot. Customer service is outstanding.
Hard to navigate, fix things, change things lots of work to set up initially.
Their support department is always available and so helpful. Our patients love having the ability to text us and complete their forms online.
We have had extra time to spend doing other work as a result of the confirmations. We have also had a lot less missed appointments.
Prioritize real-user-identified key features according to your needs to find your best fit.
Luma Health
Top FeaturesIntiveo
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