Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Healthcare providers, small medical practices, ambulatory care facilities, and specialty clinics.
RCM Companies, along with large practices that need more than the generic PM functionality provided by vendors focused on the needs of providers. All specialties, including Anesthesiology.
The best part of NextGen is the ability to customize the templates and documents. With some knowledge of SQL and Crystal Reports, we can get meaningful and actionable reports.
For Self-Pay issues, there is no way for errors to be caught.
Overall, my experience with Nextgen is great. Tech support is outstanding, the application is easy to use.
The new patient portal is also a buggy mess that we cannot get to work any time there is an update.
I think it has great qualities that just need some tweaking to be really fantastic.
My team has experienced an ever-increasing number of tickets go completely unanswered, then when tracked down they are just listed as known issues and forgotten about.
That it is easily customizable/configurable. Love that we can create a template on our own if NextGen doesn't have one that pertains to what we need.
It is blocky and does take more clicks than other EMR systems to get where you need to go sometimes. Also could use an overhaul on the permissions that allow potential for mistakes.
My overall experience has been positive. OpenPM always has an open ear, they are willing to listen to see how they can best serve us as their client, we find great value in that.
As above - simply does not work. I was able to get very few claims through without HOURS of troubleshooting.
Having nearly 30 years experience in the practice management space, OpenPM is a joy to work with. Everything about their company is about efficiency and helping you succeed.
I do not trust the software or it's representatives. Have many lost claims as a result.
Their customer support is phenomenal—always responsive, knowledgeable, and genuinely eager to help. It's clear that they prioritize their users’ success.
OpenPM staff typically tries to shift blame to my staff - claiming I am not enrolled with insurers, that EDI links have not been set up, that ERA agreements are not in place, etc.
Support is the most outstanding support I have ever engaged with for medical practice software.
OpenPM is the single largest ongoing problem in my office.
NextGen Enterprise
Top FeaturesOpenPM
NextGen Enterprise
--
OpenPM
--
Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing: