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Cognigy transforms enterprise contact centers with Cognigy.AI, combining Generative and Conversational AI to create Agentic AI, delivering instant, multilingual, hyper-personalized customer service.
Small businesses, ecommerce businesses, customer service teams, sales teams, marketing teams, business owners
Easy to use, yet hugely powerful, web-based graphical user interface. Great extendability plus great supporting tools beside core platform (LiveAgent, Insights, VoiceGateway).
I'm actually struggling to find the cost of the paid developer course as it has not be made known on the website. Other than that, nothing else.
The very good user interface combined with the powerful NLU allow, with appropriate Intents and Intent Training, a highly efficient user communication and Intent decisions.
At this point in time, parts of the documentation are rather hard to find.
It is very easy to start with Cognigy: The product is very accessible and clearly structured. Due to the Low-Code/No-Code-Platoform also Non-IT-Users are able to create chatbots successfully.
Building custom extensions can be difficult for non-technical persons.
AI to be a powerful and flexible platform that is easy to use and has a large and active community. I would recommend Cognigy.
Whenever I discover something I don't like I send a Feature/Change request and it's gone.
Is an excellent and reliable platform for those who want to improve the effectiveness of their digital marketing and increase customer engagement.
There were times when restrictions on resources were imposed by the team. I can still live with this knowing that this is just a temporary limitation.
Uchat has most of the capabilities of all the other chatbot softwares combined at an amazing price level. They have very good support and we have tested over 53 different softwares.
The only downside I would mention is that there may be a learning curve involved, but that's the case with any new tool or process you need to implement.
Uchat item itself is so flexible and able - seemingly the finest out there - and the group is greatly responsive to input and they're making overhauls appropriately.
Since this is a fairly young product with limited funds.
It was really good using Uchat and I still use this software for managing my clients chatbots with ease and they are also very happy with the results. Kudos Uchat team for this software.
Waiting for a new function when they say: now we will start implementing this. But then i have to wait for that function and i don't like waiting.
Cognigy.AI
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